Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11574924March 1, 2024
FUEL/PROPULSION SYSTEM
- What component or system failed or malfunctioned, and is it available for inspection upon request? High voltage battery may fail internally - How was your safety or the safety of others put at risk? An internally failed HV battery could lead to a vehicle fire with the ignition on or off. - Has the problem been reproduced or confirmed by a dealer or independent service center? MFG & NHTSA recall B9A/23V-787 22 Nov 2024 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, There is no remedy from the mfg at this time of submission. Recommendations from the manufacturer is: 1. refrain from recharging the vehicle; 2. not to park inside of buildings or structures, or 3. near other vehicles until the vehicles has the final repair completed.--> It has been over 6 months since this issue has been known and there is not remedy. Not having access to the primary function of propulsion for such a long length of time is unacceptable and should prompt either a repair (which is not available, replacement vehicle; refund, or some other form of compensation. The mfg has already denied my claim for replacement/refund of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574792February 29, 2024
POWER TRAIN
I discovered this safety recall Nov. 2023. The recall was opened 2/2023. I found an article in Car and Driver from 2/2021 that described this issue. Jeep leased me this vehicle even though the defect was already known. I am 3 years into a 4 year lease. Because of this inactivity is solving this recall (and a bad case of "Death Wobbles) I want to terminate this lease without penalty. I just want to get rid of this unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574556February 28, 2024
ENGINE
When starting from a complete stop with the car in drive (usually from a stop light/sign), the dash will go completely black and come back online with initial guidance to place the car in park before starting the engine followed by "Service Transmission". Once put into park, it cannot be released into neutral to move out of danger - it's truly stuck. Based on 4XE forums, this is not a unique problem. When completely shut off and restarted, it behaves as normal. This has happened twice on the same vehicle and no error code is generated for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574514February 28, 2024
STEERING, POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle began to vibrate and sway left to right, commonly referred to as a "death wobble". No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering linkage. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The contact also received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 21,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573754February 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
It has been about 4 months now, and Stalantis/Jeep still is unable to fix the issue. This means that for 4 months, I'm unable to use the vehicle for its intended purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573747February 24, 2024
STEERING
My jeep has 42,000 miles on it and the entire steering assembly has to be replaced. This is directly related to poor quality parts including Ball Joints that failed early resulting in excess vibration in the steering system and ultimately complete wearing out of all component. total cost of repair (excluding tires) is in excess of $3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573661February 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573356February 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the vehicle started jerking and the Hybrid mode disengaged intermittently. There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the failure recurred mildly. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The dealer advised not to recharge the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 16,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573182February 21, 2024
STEERING
My son was driving our 2021 Jeep Wrangler in the town of state college and the power steering pump stopped working - the vehicle has less than 25k miles. He was able to to move the car out of traffic and avoid an accident. He is very lucky as if this would have happened on the 300 miles of highway between our home and state college at 65mph this could have ended in tragedy After waiting three weeks for the first available appt at the dealer - the dealer said the power steering pump is defective. no warning lights, no symptoms of a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573088February 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572971February 20, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
I have been waiting for a recall to be fixed and Jeep has no known date of delivery for the recall part BUT Jeep has new ones on the lot for sale. My entire vehicle is acting up, one day my reverse sensors malfunction then they don't, my defrost is not working, I can't remote start at all and I live in Buffalo so I need a warm vehicle, the Jeep 4xe will jump forward when coming to a stop, the heater isn't responding when I turn up dial, the death wobble has happened. And my dealer is worthless - no communication so I have to resort to this writing. I bought the 4xe Jan 4, 2021 (brand new) because the "electric" miles get me back and forth to work just fine and less money for gas. The Jeep itself was $63K, and I bought extended warranty. Fast forward to today. I have gone over 2 months w/o electric b/c no parts avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572834February 19, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
NHTSA Safety Issue ID: 23V787000 Open safety recall with NO FIX. Dealership will not give me a rental car. My car is at risk of starting on fire per the OPEN RECALL what has NO FIX. My family goes in this car and my son is secured in a child restraint seat. If it starts on fire I will not be able to save his life. I also cannot charge it and I bought the PHEV for fuel savings This recall has been open since November 2023 and it’s now 4 months later with NO FIX. My car has 20k miles still under the full factory bumper to bumper warranty and FCA is refusing to help me with a rental car and or car payments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572710February 19, 2024
ELECTRICAL SYSTEM
Vehicle continues to shut down while driving. Has happened over 10 times and have brought it in several times. Shuts down while driving at hiway speed. Have to get it stopped and then all the electrical goes haywire flashing. Eventually shutdown the truck and wait and restart. After 15 min or so able to get it to power up and drive again. Will do it again and again. Very dangerous. After about an hour the engine lights and everything goes away as if nothing happened. I also have video of the dashboard from one of the times it did it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572550February 17, 2024
SUSPENSION, STEERING
While driving our jeep there are many times on the highway that it starts to shake and wobble very bad. To the point where we have to slow down sometimes under 50mph before it stops doing it. It is very dangerous and the dealer keeps telling us when they test drive it it doesn't do it so there's nothing they can do. Stay away from these
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572305February 16, 2024
ELECTRICAL SYSTEM
I received a recall notice (B9A) for my 2021 Jeep Wrangler 4xe due to a risk of vehicle fire. The notice states that we should not recharge the vehicle and not park inside buildings nor near other vehicles. I spoke with FCA recall assistance today and they confirmed that there is no remedy available and, despite it being more than two months since sending the notice, no timeline for when a remedy will be rolled out. They have not offered a replacement or a refund as options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572095February 15, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
FROM JEEP - "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to refrain from recharging these vehicles and not to park them inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed." First: I live in Philadelphia and DO NOT have the ability to park away from structures, buildings or other vehicles. The jeep 4xe is capable of lighting on fire at ANY POINT and there is nothing I can do to reduce my risk. The recall has been made public since Nov 22,2023 and there is still no lead on a fix nearly 3 months later. Second: These are plug in hybrid vehicles that are of premium cost for the plug in/electric feature. Losing the ability to charge them greatly reduces the use and value of the vehicle. This is by far the worst recall I have ever seen and am dumbfounded that I now sit here nearly 100 days after the recall with no further instruction or lead on a solution. Jeep should be forced to compensate and provide a reasonable alternative until the solution is established.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572027February 15, 2024
POWER TRAIN
Driving down a freeway at 65+ mph, I was changing gears from 4th gear into 5th gear. As I was changing gears the blew the clutch. I couldn't get it to any gear at all. I could barely stop and get over in traffic. The clutch was doing a few odd things in the preview couple days before it went bad. I was head to get gas then to the dealership when that issue happened. There was no warning lights at all. The jeep only had 3,600 miles on it. It was a 2021 jeep unlimited rubicon The safely of me and others was at risk. The jeep could have caught on fire or blew up. It was scary! The jeep is currently at a certified jeep dealer. Unable to get parts to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572010February 14, 2024
SUSPENSION, STEERING
My 2023 Jeep Wrangler is experiencing the "Death Wobble" while driving down the highway or on uneven paved roads. During the "Death Wobble", the steering wheel starts shaking uncontrollably. I have to decelerated to regained control of the vehicle, at which point the shaking of the steering wheel stops. This has become a persistent failure. The vehicle was taken to the dealer where it was diagnosed as having defective tires from Bridgestone. The dealership is requesting the consumer buy new tires to remediated the death wobble and defective tires from Bridgestone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571990February 14, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2022 Jeep Wrangler. Upon taking the vehicle in for emissions testing, the vehicle failed. The vehicle was taken to the dealer, who diagnosed a failure with the speed sensor. The vehicle was repaired; however, the vehicle failed the emissions test. The vehicle was taken back to the dealer, who was unable to determine a failure, but informed the contact that it might be related to NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) and advised the contact to drive the vehicle for 700 miles before returning. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) and the VIN was included, and parts were ordered. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571889February 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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