Jeep Liberty Complaints

8,882 consumer complaints on file.

#11465077May 18, 2022
AIR BAGS, SERVICE BRAKES, SEAT BELTS
The airbag deployed on my wife that was in her third trimester pregnancy while driving on the highway, which left the baby and my wife at risk. She was sent to the emergency for abdominal trauma. Chrysler, Jeep, Dodge, or RAM dealer were unable to locate a recall number for the Jeep Airbag System Occupant Restraint Control (ORC) module. It was a very long process and Chrysler, Jeep, Dodge, or Ram dealership located on I-10 kept giving us different responses about our airbag being at the dealership and then later finding out that they did not have the airbag in stock. The dealership offered $500 to keep the vehicle, but I refused and just wanted them to repair the airbag. The dealership kept calling us to pick up the vehicle and in order to do that, we would have to get it towed to where we lived. Luckily, a staff member at the dealership informed us that if we were to pick up the Jeep at that time then we would be fully responsible for it and could not hold the dealership accountable if something worse happened. Instead of following through with towing it, we did our own research and discovered that there were several similar testimonies about this issue for the same year make and model, (2003 Jeep Liberty). We called corporate several times and they were unable to locate the recall number nor give us a solution. After several months had passed, we finally received a recall number via text and email from Mopar.com. ( FCA Recall # R06). We then contacted the dealership with the recall number and confirmed that this was an issue that needed to be taken care of. They took several months to locate an airbag and finally repair the ORC module. Once the vehicle was ready for pick up, they did not exactly walk us through the vehicle and new parts installed. The Jeep was in poor condition; it was left outside, uncovered, and paint is now peeling. Seatbelts do not spring back, dash lights are dim and steering is screeching, engine light is on. This took a total of 8 months.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11462575April 28, 2022
SUSPENSION
My front lower Control Arm was replaced for corrosian in June 2019, broke in August 2020, and is being replaced again due to corrosion April 2022! This car is a danger to my family as well as other on the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461171April 18, 2022
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2006 JEEP LIBERTY. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS RELATED TO BALL JOINT SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460319April 10, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Air bag light stays on and the never been setoff
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456305March 11, 2022
SUSPENSION
The front control arms broke 2 times within the last 2 years from corrosion! No warning lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455177March 4, 2022
ENGINE, TIRES:SIDEWALL
The contact owns a 2012 Jeep Liberty. The contact stated while driving 25 MPH and merging onto the interstate, the accelerator pedal was depressed however, the vehicle failed to respond. The RPM revved up but the vehicle did not respond. There was no warning light illuminated. Additionally, the contact stated that the passenger’s side front tire was wobbling. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that three tires needed to be replaced due to tread belt damage and that the heater core and transmission were defective and needed to be replaced. The vehicle was taken to the dealer where the vehicle was purchased to be repaired. The thermostat was replaced, the brake lines were bled however, the tires were not replaced. The contact stated that she was not provided a copy of the repair order. The contact stated that the vehicle was unsafe to drive. The vehicle manufacturer was notified of the failure. The tire manufacturer was not contacted. The approximate failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455039March 3, 2022
SUSPENSION, ENGINE
The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle intermittently lost motive power with the check engine warning light illuminated. The contact also stated that an abnormal noise would emit from the suspension. The vehicle was taken to an independent mechanic and she was informed that the engine needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454918March 2, 2022
SEATS
The driver side active head restraint system headrest deployed while at a stop light. The was no collision. The driver was knocked forward by the headrest in the head/neck resulting in injury. No warning lights or issues alerted to a problem or malfunction. There is no recall on this make/model. Mileage 77,000
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11454785March 2, 2022
SUSPENSION
The contact owns a 2005 Jeep Liberty. The contact stated while driving approximately 10 MPH, the suspension suddenly failed, causing the front end of the vehicle to drop down and the vehicle became undrivable. The vehicle was towed to an independent mechanic where it was diagnosed that the front driver's side lower ball joint had failed. The vehicle was not repaired. The local dealer was notified of the failure but did not offer any assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451004February 8, 2022
POWER TRAIN
.The contact owns a 2012 Jeep Liberty. The contact stated that while driving at 70 MPH, the vehicle delayed getting up to speed while making abnormally loud sounds. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond and stalled while making a turn. The check engine warning light and other unknown warning lights were illuminated. The contact veered to the side of the road but could not restart the vehicle after several attempts. The vehicle was towed to the contact's residence. Then, the vehicle was towed to an independent transmission specialist, where it was diagnosed that the transmission torque converter needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450106February 3, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My heater takes 45-60 mins to heat up my car, and it doesn’t blow full force when it’s on the highest setting. On cold days I literally have to start my car up 45 before I need to leave just to have a slight warmth inside. Once I’m moving, it barely blows any heat through the vents. The highest setting feels like it’s on the lowest setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449885February 2, 2022
SUSPENSION
The contact owns a 2007 Jeep Liberty. The contact noticed that the front control arm and front subframe were rusted. The vehicle was taken to the dealer and it was confirmed that the full front suspension needed to be replaced. The vehicle was repaired. The contact mentioned that after leaving the dealer, the front control arm fractured. The vehicle was towed back to the contact’s residence. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449721February 1, 2022
WHEELS
I scheduled an appointment to do a recall with State Line Chrysler 2 weeks in advance. State Line Chrysler, 1001 W 104th St, Kansas City, MO 64114 The recall was: Manufacturer Recall NumberU38, NHTSA Recall Number18V-278. I took the day off work, arrived at 9AM, only to have them tell me they hadn't ordered the parts. I asked them to look at a seat belt issue I was having since I was already there. I called just before closing and they hadn't gotten to it and they advised me to come get my vehicle and reschedule everything when I could secure another day off work. I can't imagine this is how a safety recall and a seat belt issue is supposed to work. I feel obligated to let you know, because of the safety concerns I have for myself and others who may experience something similar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449350January 29, 2022
FUEL/PROPULSION SYSTEM
gas overflows out when filling with fuel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448885January 25, 2022
ENGINE
The contact owns a 2006 Jeep Liberty. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448606January 24, 2022
AIR BAGS
The contact owns a 2004 Jeep liberty. The contact stated that while driving at 20 MPH going through the green traffic light her vehicle had been hit by another vehicle in the intersection passing a red light. The contact stated that her vehicle was crashed head-on, however, the air bags did not deploy. The contact stated that a police report was filed, and the vehicle was towed. The contact stated that the ambulance was dispatched to the scene to evaluate her, and had determined that she was okay at the time and did not have to go to the hospital. The contact stated that she only suffered from a few bruises. The manufacturer nor the dealer were notified of the failure. The mileage failure was 200,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11448457January 22, 2022
STRUCTURE:BODY
I have a 2005 Jeep liberty renegade, there was recall issued (N46 Trailer Hitch recall) I contacted Chrysler Customer Care. they sent me this, [XXX] Hello [XXX] Thank you for contacting Jeep Customer Care. We have received your email stating you are about to purchase this 2005 Jeep Liberty and understand your concern with a recall that has not been completed. We are happy to look into this for you. After review of the vehicle information we have found that the N46 Trailer Hitch recall has not been completed. Jeep attempts to perform recall repairs regardless of the vehicle age or the recall issue date. Any authorized dealership will be happy to repair the vehicle within the terms of the recall at no charge to you. Please contact us at [XXX] if you require additional assistance. Best wishes, [XXX] Jeep Customer Care I contacted Pine Belt of Lakewood NJ and got this response [XXX] Wed, Jan 19 at 1:13 PM We can not work on this vehicle at this time because we are not taking new customers . [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447418January 13, 2022
STEERING, SUSPENSION
I was traveling on the highway at about 60 mph, hit a small bump in the highway and nearly lost total control. Pulled over and came to a complete stop. Re-entered the highway and nearly lost control even at a slower speed, 55mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446691January 8, 2022
STEERING
Right stering arm broke when I hit a pot hole
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445777January 1, 2022
POWER TRAIN, UNKNOWN OR OTHER
Upper lower control arm on front end passenger side broke and vibration and driver side locked up and broke wheel hub
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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