Jeep Liberty Complaints

8,882 consumer complaints on file.

#10919343October 27, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 20 MPH, THE TEMPERATURE GAUGE BECAME VERY HIGH AND CAUSED THE AIR CONDITIONING TO BLOW HOT AIR. THE OVERHEATING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REBUILT OR REPLACED. THE TRANSMISSION WAS REPLACED. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE ENGINE HESITATED AND VIBRATED. A WEEK LATER, THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT ONE OF THE ENGINE CYLINDERS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT, BASED ON THE DEALER'S DIAGNOSIS, THE FAILURE WAS A MAINTENANCE ISSUE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,354.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919655October 27, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE UNDER THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LOST CONTROL AND VEERED INTO ANOTHER LANE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE CONTROL ARM CORRODED AND FRACTURED. THE MECHANIC STATED THAT THE REAR DRIVER SIDE CONTROL ARM WOULD SOON FAIL AS WELL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918978October 26, 2016
VEHICLE SPEED CONTROL
VEHICLE CONTINUES TO ACCELERATE WHEN BRAKES ARE APPLIED. WHEN APPROACHING AN INTERSECTION ON SUBURBAN STREET WITH STOPPED VEHICLES, BRAKES WERE APPLIED, THE CAR CONTINUED TO ACCELERATE CAUSING A CRASH. ONLY BY CHANGING GEAR TO PARK, DID ACCELERATION STOP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10919086October 26, 2016
POWER TRAIN
TO WHOM IT MAY CONCERN: I HAVE A JEEP LIBERTY AND I CANNOT DRIVE IT AND I CANNOT GET IT FIXED. IT HAS BEEN OUT OF SERVICE FOR MONTHS. IT WAS TOWED TO MY LOCAL MECHANIC. HE TRIED TO GET A TRANSMISSION SEVERAL TIMES BUT THEY WERE NEVER THE CORRECT ONE. WITH THE INFORMATION PROVIDED BY MY MECHANIC AND MY RESEARCH IT APPEARS JEEP PUT THE WRONG TRANSMISSION IN MY JEEP LIBERTY WHICH EXPLAINS WHY I CANNOT FIND ONE TO MATCH. JEEP USED THE 42RLE TRANSMISSION FROM 2003-2013. THE 42RLE TRANSMISSION HAS 4 CONNECTORS AND A STRAIGHT CROSS MEMBER. MY TRANSMISSION DOES NOT HAVE 4 CONNECTORS AND IT DOES NOT HAVE A STRAIGHT CROSS MEMBER. THEREIN LIES THE PROBLEM JEEP PUT THE WRONG TRANSMISSION IN MY JEEP. ALSO, JEEP RECOMMENDS PUTTING A TRANSMISSION COOLER ON THE VEHICLE. WHY WASN'T THIS DONE WHEN IT WAS FIRST MANUFACTURED. THE FACT THAT THE WRONG TRANSMISSION WAS USED AND THEY DID NOT INSTALL A TRANSMISSION COOLER HELPS TO EXPLAIN WHY I HAVE TRANSMISSION PROBLEMS. TO ME THIS IS FRAUD. I DID NOT RECEIVE WHAT I PAID FOR. I CHECKED WITH A JEEP DEALER AND THE SERVICE MANAGER SAID THE 2005 JEEP LIBERTY DID NOT COME EQUIPPED WITH A TRANSMISSION COOLER. ANOTHER JEEP DEALER PROVIDED ME WITH A RECOMMENDED LIST OF PARTS TO REPAIR THE PROBLEM SIGHT UNSEEN AND IT INCLUDED A TRANSMISSION COOLER THAT WAS NOT INSTALLED ORIGINALLY. CHRYSLER IS OFFERING A NEW LIFETIME POWERTRAIN WARRANTY ON 2006-2009 MODELS THAT INCLUDES REPLACING POWERTRAIN COMPONENTS: ENGINE, TRANSMISSION AND DRIVE SYSTEM INCLUDING PARTS AND LABOR OR THEY WILL BUY YOUR VEHICLE BACK. THESE VEHICLES HAVE THE SAME COMPONENTS AS THE 2005 AND FOR ONE YEAR DIFFERENCE I RECEIVE NOTHING WHILE OTHERS RECEIVE LIFETIME. THAT SEEMS LIKE DISCRIMINATION TO ME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918716October 25, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
I WAS AWAKENED BY POLICE STATING THAT MY HORN HAD BEEN SOUNDING FOR APPROXIMATELY 30 MINUTES. I DISCOVERED THAT THE DRIVER'S SIDE FLOOR COMPARTMENT AND FUSE BOX WERE SOAKING WET. I TOOK THE CAR TO THE DEALER WHO STATED WATER WAS LEAKING INTO THE CAR BECAUSE THE SUNROOF HAD A SIGNIFICANT GAP IN THE L/R SUNROOF GLASS; GAP WAS NOT CAUSED BY DAMAGE. THE GAP WAS NOT REPAIRABLE; THE FIX WAS TO TAPE OFF THE OUTSIDE OF THE SUNROOF. THIS STILL LEAVES THE POSSIBILITY THAT WASTER CAN GET INTO THE INNER FUSE BOX AND POSSIBLY CAUSE A SHORT OR A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918864October 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918921October 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918573October 24, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT FUEL SPILLED ONTO THE GROUND WHEN FUEL WAS BEING PLACED IN THE FUEL TANK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918600October 24, 2016
AIR BAGS
WHILE DRIVING DOWN THE ROAD MY PASSENGER SIDE AIRBAG DEPLOYED, FOLLOWED ABOUT 10 SECONDS LATER BY MY DRIVERS SIDE AIRBAG. I WAS TRAVELING ABOUT 35 MPH ON A CITY STREET AT A STEADY SPEED AND HIT NO BUMPS. I WAS ABLE TO PULL MY VEHICLE OVER TO THE SIDE OF THE ROAD. I CONTACTED JEEP TO GET THEM TO REPAIR MY VEHICLE AND THEY STARTED A CASE (#30180485) ON SEPT 24, 2016. I DID NOT HEAR FROM JEEP AGAIN UNTIL 10/24/2016 WHEN WE RECEIVED A LETTER INFORMING US THAT THIS WAS NOT THEIR RESPONSIBILITY. SINCE THE RECALL R06 STATES THAT THE AIRBAG COULD DEPLOY IF NOT FIXED, AND I TOOK IT TO A CHRYSLER SERVICE CENTER TO HAVE THIS RECALL DONE AND WAS TOLD THEY DID NOT HAVE A FIX FOR THIS RECALL BUT WOULD CONTACT ME WHEN ONE BECAME AVAILABLE. I WAS NEVER CONTACTED AGAIN BY JEEP LETTING ME KNOW THE REPAIR WAS AVAILABLE. I DO NOT UNDERSTAND WHY THEY REFUSE TO FIX THE VEHICLE. I AM NOT LOOKING FOR THIS AS A WARRANTY REPAIR, BUT IT SHOULD BE THEIR RESPONSIBILITY BASED ON THE FAILURE TO FIX THE RECALL WHEN I TOOK IT TO THEM. ALSO, SINCE THE AIRBAGS DEPLOYED IT DID DAMAGE TO THE DASH AND STEERING WHEEL OF THE JEEP WHICH WILL NEED REPAIRS ALSO. I DON'T UNDERSTAND WHY I SHOULD BE RESPONSIBLE FOR THIS EXPENSE, AND WHY JEEP IS FAILING TO HANDLE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918587October 24, 2016
AIR BAGS
MY COMPLAINT IS THAT OF THE AIR BAGS IN THIS VEHICLE. ON SATURDAY OCTOBER 15, 2016 I WAS REAR ENDED BY ANOTHER VEHICLE AND FORCED INTO A TELEPHONE POLE STOPPING ME IN MY TRACKS. THROUGH THE REAR IMPACT WITH THE VEHICLE STRIKING ME AND THE FRONT COLISION WITH THE TELEPHONE POLE THE AIR BAG SYSTEM IN THE VEHICLE DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10918104October 23, 2016
UNKNOWN OR OTHER
WINDOWS FALLING DOWN OFF OF TRACKS 6 DIFFERENT TIMES. THE ONLY WINDOW THAT HAS YET TO FALL IS THE FRONT PASSENGER SIDE WINDOW. ( THE 6TH TIME JUST HAPPENED AND I WILL BE TAKING THE CAR IN ON 10/25/16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918105October 23, 2016
UNKNOWN OR OTHER
WINDOWS KEEP FALLING OFF OF TRACKS AND FALL DOWN INSIDE OF DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918106October 23, 2016
UNKNOWN OR OTHER
WINDOWS KEEP FALLIING OFF OF TRACKS DOWN INSIDE OF DOOR PANEL, THIS WOULD BE THE 3RD TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918108October 23, 2016
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW FALLING DOWN INSIDE OF DOOR PANEL, I DON'T REMEMBER IF I WAS MOVING OR STATIONARY AT THE TIME. IT HAS HAPPENED IN BOTH INSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918109October 23, 2016
UNKNOWN OR OTHER
WINDOW FALLING DOWN INSIDE OF DOOR PANEL, THIS WOULD BE THE 5TH TIME IT'S HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918121October 23, 2016
AIR BAGS
I HAD TAKEN MY CAR INTO A JEEP DEALERSHIP IN JULY OF 2015 TO GET A RECALL FOR THE AIRBAGS FIXED. THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS NECESSARY TO FIX IT BUT THAT THEY WOULD CONTACT ME WHEN THE PARTS BECAME AVAILABLE. FIRST OF ALL I NEVER HEARD BACK FROM THEM, I STILL HAVEN'T EVEN TO THIS DAY BUT I DID RECEIVE AN OFFICIAL NOTICE FOR THE RECALL IN THE MAIL. ON APRIL 3, 2016 I WAS INVOLVED IN A HEAD ON COLLISION WHICH ENDED WITH ME IN THE HOSPITAL WITH SEVERE TRAUMA TO MY SPINE AND MY CAR TOTALED. IN THIS ACCIDENT MY AIRBAGS FAILED TO DEPLOY EVEN THOUGH SEVERAL SENSORS WERE HIT IN THIS ACCIDENT. I'M VERY LUCKY THAT I AM STILL ACTUALLY ALIVE BUT I AM EXTREMELY DISTRAUGHT OVER THE FACT THAT I COULD HAVE AVOIDED INJURIES IF MY AIRBAGS HAD DEPLOYED. SOMEONE NEEDS TO MAKE THIS RIGHT. ATTACHED IS AN IMAGE OF WHAT MY CAR LOOKED LIKE FOLLOWING THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10918131October 23, 2016
AIR BAGS
I HAVE REPORTED MY JEEP LIBERTY AIR BAG RECALL NUMEROUS TIMES TO THE MASSEY YARDLEY CHRYSLER PLYMOUTH 777 NORTH STATE ROAD7 PLANTATION FL 33317 PHONE 954 327 4000 ...AS I HAVE RECEIVED NUMEROUS RECALL NOTICES AND EVERY TIME I TAKE THE CAR TO THEM I AM ADVISED THEY PUT MY NAME ON A LIST FOR THE PART AND I WILL BE CONTACTED WHEN IT ARRIVES THE LAST TIME I REPORTED IT WAS ON JUL 21 2016 AND ADVISED THE REP [XXX] THAT MY AIR BAG LIGHT STAYS ON WHEN IM DRIVING AND I WAS ADVISED NOT TO WORRY WHEN THE PART COMES IN I WILL BE NOTIFIED UP UNTIL NOW I HAVE NOT BEEN ADVISED COULD SOMEONE PLEASE HELP WHERE I CAN TAKE MY JEEP TO BE REPAIRED I WILL BE GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917657October 20, 2016
UNKNOWN OR OTHER
WINDOW REGULATOR FAILING. TWO WINDOW REGULATORS HAVE FAILED SO FAR. FOR THE FIRST TIME, THE REAR PASSENGER WINDOW FELL WHILE THE VEHICLE WAS STATIONARY AND I WAS CLOSING IT WHEN A LARGE SNAP WAS HEARD AND IT FELL INTO THE DOOR. THE SECOND TIME, THE REAR DRIVER WINDOW FELL. I DID NOT NOTICE WHEN IT FELL, BUT WHEN I WENT TO DRIVE ONE MORNING IT WAS HALFWAY DOWN. I THOUGHT I JUST FORGOT TO ROLL IT UP, BUT APPARENTLY THAT ONE FAILED AS WELL AND GOT STUCK HALFWAY DOWN. IN BOTH CASES THE CAR WAS STATIONARY ON A DRIVEWAY, THEN A PARKING LOT. LUCKILY NOTHING WAS STOLEN OR DAMAGED INSIDE. THE FIRST INCIDENT WAS ON JUNE 2016, THE SECOND TIME OCTOBER 20 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917300October 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V282000 (AIR BAGS, ELECTRICAL SYSTEM) TO THE DEALER BUT WAS INFORMED THAT THE RECALL REMEDY WOULD NOT REPAIR THE AIR BAG WARNING LIGHT FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917349October 19, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT UNLATCHED INDEPENDENTLY WHILE THE VEHICLE WAS IN OPERATION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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