Jeep Liberty Complaints

8,882 consumer complaints on file.

#10298682January 8, 2010
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE, FOLLOWED BY AN EXCESSIVE VIBRATION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE VEHICLE RESUMED OPERATION EXHIBITING CONTINUOUS FAILURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE FAILURES WERE CONTRIBUTED TO THE UPPER CONTROL ARM BALL JOINT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION:FRONT:CONTROL ARM). THE CONTACT EXPERIENCED THE IDENTICAL FAILURES AS MENTIONED IN THE RECALL. HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298408January 6, 2010
VISIBILITY
THE DRIVERS SIDE BACK WINDOW OF MY 2006 JEEP LIBERTY SPORT FELL DOWN IN THE DOOR WHILE MY WIFE WAS DRIVING IT ON THE INTERSTATE. THE CAR IS ONLY 3 YEARS OLD AND THE WINDOW IS RARELY USED. WE DO NOT HAVE CHILDREN OF PASSENGERS IN THE VEHICLE THAT USE IT. I CALLED THE LOCAL JEEP DEALER TO FIND OUT THAT IT WOULD COST $550 TO REPLACE THE WINDOW AND MECHANISM (THE WINDOW DIDN'T BREAK, BUT THE NEW WINDOW REGULATOR ASSEMBLY REQUIRES IT). MY WIFE AND I TALKED TO THE SERVICE MANAGER AND THEY DID PICK UP 50% OF THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298491January 6, 2010
AIR BAGS:FRONTAL
I WAS IN A HEAD ON COLLISION AND THE AIR BAGS DID NOT DEPLOY. CHRYSLER REPLIED "YOUR IMPACT WAS NOT SIGNIFICANT ENOUGH TO DEPLOY THE FRONT AIR BAG". *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10298352January 5, 2010
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 5 MPH IN REVERSE OUT OF A PARKING SPACE HE ATTEMPTED TO MOVE FORWARD AND THE FRONT OF THE VEHICLE COLLAPSED. THE VEHICLE WAS TOWED TO THE DEALER. THE FAILURE WAS LOCATED AT THE FRONT UPPER BALL JOINT. THE ESTIMATED COST FOR REPAIR WAS $1,000.00. THE VEHICLE WAS NOT REPAIRED. HE WILL CONTACT THE MANUFACTURER. THE CURRENT AND THE FAILURE MILEAGE WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297953January 4, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, EQUIPMENT:MECHANICAL
I HAVE A 2003 JEEP LIBERTY. I HAVE BEEN HAVING PROBLEMS WITH MY BLOWER MOTOR. AT FIRST, I HAD NO AIR ROTATING AT LEVEL ONE. THEN, I WOULD HAVE NO AIR ROTATING AT ALL. THEN, THE FOLLOWING DAY, IT WOULD BE WORKING. NOW IT DOESN'T WORK AT ALL. I TOOK MY KIDS TO SCHOOL TODAY, AND I HAD PROBLEMS SEEING THREW THE WINDSHIELD BECAUSE I HAD NO AIR BLOWING THE DEFROST. AS OF NOW, I HAVEN'T NOT HAD ANYTHING REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297965January 4, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVERS SIDE DEFECTIVE WINDOW REGULATOR, CABLE BRAKES, WINDOW WILL NOT OPERATE. THE CONSUMER STATED THAT A THIN NYLON PART HAD BROKEN FROM THE LIFT COMPONENT THAT THE WINDOW ATTACHED TO, THAT COULD BE REPAIRED/REPLACED FOR $5.00, HOWEVER CHRYSLER DID NOT MAKE THE CABLE AVAILABLE AND INSTEAD CONSUMERS WERE BEING FORCED TO BUY THE ENTIRE MOTOR ASSEMBLY FOR $180.00 AND LABOR AT $350.00 EVEN IF THE MOTOR AND/OR REGULATOR WERE NOT DEFECTIVE. THE REASON WHY THE WINDOW FAILED, WAS BECAUSE OF THE FAILURE OF THE POOR NYLON PART COMPONENT OR CABLE INSTALLED. ONCE THE SMALL NYLON PIECE BROKE OFF, THE NYLON PART WAS NO LONGER ATTACHED TO THE ACTUAL CABLE THAT MOVED UP AND DOWN VIA THE WINDOW MOTOR, OR THE CABLE WOULD BREAK ITSELF. THE WINDOW MOTOR CONTINUED TO WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298035January 4, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR DRIVER SIDE WINDOW FELL, CABLE REGULATORS DEFECTIVE VEHICLE DESCRIPTION: JEEP LIBERTY SPORT 4X2 SPORT UTILITY 4-DR MODEL YEAR: 2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298129January 4, 2010
SUSPENSION, SUSPENSION:FRONT
THE FRONT SUSPENSION UPPER CONTROL ARMS BALL JOINT SEAL HAS EXPERIENCED DAMAGE IN BOTH SIDES. THE LOSS OF LUBRICATION HAS LEAD TO CORROSION, AND ACCELERATED WEAR. NO INCIDENT HAS OCCURRED YET, AND THE SITUATION WAS FOUND DURING AN INSPECTION OF THE FRONT SUSPENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297805January 2, 2010
WHEELS
FRONT LUG NUTS LOOSEN ON 2002 JEEP LIBERTY. THIRD TIME ON THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297832January 2, 2010
STEERING, ELECTRICAL SYSTEM:IGNITION
KEY IS STUCK IN IGNITION WHICH IS UNSAFE TO LEAVE VEHICLE UNATTENDED AT ANY TIME, MY DEALER HAS ADVISED ME THAT THE PROBLEM IS THE GEAR SHIFTER AND SINCE THE VEHICLE IS EASILY SHIFTED INTO GEAR WITHOUT A KEY IT COULD HAVE ROLLED AWAY IF PLACED IN THE NEUTRAL OR DRIVE GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297673December 31, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY DIESEL ENGINE PURCHASED NEW APRIL 2005. WHILE ATTEMPTING TO PARK THE VEHICLE HE COULD SMELL A BURNING ODOR. UPON EXITING THE VEHICLE, HE NOTICED SMOKE COMING FROM BOTH THE DRIVER'S AND PASSENGER'S SIDE REAR WHEELS. HE THEN ATTEMPTED TO MOVE THE VEHICLE , BUT IT WOULD NOT ENGAGE INTO DRIVE MODE. THE VEHICLE WAS TAKEN TO THE DEALER AND HE WAS AWAITING THE DIAGNOSIS OF THE VEHICLE. HE SPECULATED THAT HIS FAILURES ARE IDENTICAL TO THE DESCRIPTION REFERENCED IN RECALL CAMPAIGN ID NUMBER 06V341000 (POWER TRAIN:AUTOMATIC TRANSMISSION). NO REPAIRS WERE MADE TO THE VEHICLE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE UNDER 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10297558December 30, 2009
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. DURING FUELING GASOLINE WOULD SPRAY OUT OF THE FUEL TANK, WHICH CAUSED THE SURROUNDING AREA TO BE SUBMERGED WITH FUEL. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE TECHNICIAN STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. A REPRESENTATIVE FROM THE MANUFACTURER STATED THAT THEY DO NOT HAVE ANY REPORTS REFERENCING THE FAILURE. THEY WOULD NOT ASSUME RESPONSIBILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297333December 29, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I PURCHASED A 2007 JEEP LIBERTY IN 2008. IN OCTOBER 2009, THE WINDOW REGULATOR (THE CONTROL MECHANISM THAT ALLOWS MY WINDOW TO GO UP OR DOWN) ON MY REAR DRIVER SIDE WINDOW BROKE. I HAD IT DIAGNOSED BY THE CAR DEALER I PURCHASED THE VEHICLE FROM WHO WIRED THE BASE OF THE WINDOW TO THE DOOR FRAME TEMPORARILY TO PROTECT THE INTERIOR FROM THE ELEMENTS. MY WARRANTY EXPIRED BECAUSE I WAS OVER ON THE MILEAGE. I TOOK IT TO CHARLIES IN AUGUSTA, MAINE WHO STATED IT IS NOT ON RECALL, THEREFORE I WOULD BE REQUIRED TO HAVE THEM DIAGNOSE THE PROBLEM FOR A FEE BEFORE THEY WOULD FIX IT. THEN THE REPAIR WOULD COST APPROXIMATELY $300. THEN IN DECEMBER, 2009 THE FRONT DRIVER SIDE WINDOW REGULATOR BROKE. AGAIN, THE CAR DEALER I PURCHASED THE VEHICLE FROM WIRED THE BASE OF THE WINDOW TO THE DOOR FRAME, AS IT WAS SNOWING OUTSIDE, TO PROTECT THE INTERIOR FROM THE ELEMENTS. I SPOKE WITH AN EMPLOYEE AT NEWCASTLE CHRYSLER WHO STATED THEY HAVE REDESIGNED THE REGULATOR AND WINDOW BECAUSE OF THE PROBLEM AND NOT ONLY THE REGULATOR, BUT THE GLASS WOULD NEED TO BE REPLACED AS WELL AT A COST OF $357. I AM TOLD I CANNOT INSPECT MY VEHICLE, BECAUSE OF THE FRONT WINDOW NOT OPERATING PROPERLY, THAT IT IS A SAFETY ISSUE. I CONSIDER THE REAR WINDOW TO BE A SAFETY ISSUE AS WELL. IF A CHILD WERE IN A CHILD SEAT IN THE BACK SEAT AND THE WINDOW DOES NOT WORK PROPERLY, IT COULD BECOME HAZARDOUS. THEREFORE, I AM REQUESTING THIS BE INVESTIGATED AS SOON AS POSSIBLE AND AM LOOKING FORWARD TO RECEIVING A REPLY. YOU CAN CONTACT ME OR BY MAIL AT SUSAN BOURGET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297394December 29, 2009
STEERING
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE ADJUSTABLE LATCH FOR THE STEERING COLUMN CAUSES THE STEERING WHEEL TO MOVE OR DROP WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 59000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297410December 29, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. IN OCTOBER OF 2009 THE LEFT REAR PASSENGER WINDOW REGULATOR FAILED. SHE TOOK THE VEHICLE TO THE DEALER, AND THE TECHNICIAN ADJUSTED THE BASE TO THE DOOR FRAME WITH A WIRE AS A TEMPORARY REPAIR. ON DECEMBER OF 2009 THE DRIVER-SIDE DOOR WINDOW REGULATOR ALSO FAILED. THE VEHICLE WAS OUT OF WARRANT, SO THE ESTIMATED COST FOR THE REPAIR WAS $300.00. THERE WAS A NEW RE-DESIGNED REGULATOR THAT COST $357.00. THE MANUFACTURER TOOK A REPORT 19184879. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297404December 29, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE ATTEMPTING TO PARK THE VEHICLE STALLED, AND THEN SMOKE BEGAN TO COME UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER THE ENGINE MISFIRED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 42000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10297129December 28, 2009
ENGINE AND ENGINE COOLING
MY 2004 JEEP LIBERTY WITH 46,253 MILES HAS BLOWN A HEAD GASKET FOR NO REASON. THE AUTO SHOP STATED THAT THE JEEP LIBERTY ARE ALL BLOWING HEAD GASKETS FOR NO REASON. I FOUND OUT ABOUT IT WHEN I GOT AN OIL CHANGE AND THEY TOLD ME I HAVE ANTI FREEZE IN MY OIL. I SAID WHAT DOES THAT MEAN AND THEY TOLD ME THAT I HAVE A BLOWN HEAD GASKET AND THAT IS HOW ANTI FREEZE IS GETTING INTO THE OIL. THE AUTO SHOP THAT FIXED IT CHARGED ME $1,395.34 TO FIX IT AND THEY TOLD ME THAT JEEP LIBERTY'S HAVE BEEN BLOWING HEAD GASKETS. HE ALREADY FIXED A LOT OF JEEP LIBERTY'S HEAD GASKETS. I ASKED HIM WHAT WOULD OF HAPPENED IF I DIDN'T GET AN OIL CHANGE AND KEPT DRIVING WITH THE ANTI FREEZE IN THE OIL. HE TOLD ME THAT I WOULD HAVE BLOWN THE ENGINE. HE ALSO STATED THAT JEEP IS LOOKING INTO THE PROBLEM AND FOR ME TO KEEP THE RECEIPT IN CASE THEY DO HAVE A RECALL ON THERE HEAD GASKETS. I WOULD LIKE TO FILE A COMPLAINT ABOUT JEEP LIBERTY'S HEAD GASKET PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297182December 28, 2009
SERVICE BRAKES, HYDRAULIC
12/15/2009:2007JEEP LIBERTY:BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WHEN FIRST APPLYING,HAVE TO PUMP BRAKE REPEATEDLY TO GET GOOD BRAKE PEDAL. VEHICLE IS AT DODGE DEALERSHIP FOR 2 WEEKS. THEY'VE REPLACED MASTER CYLINDER, ABS SENSOR,ABS MOTOR, BRAKE LINES(FRONT AND REAR) CHECK CALIPERS AND BRAKE PADS (BOTH IN GOOD WORKING CONDITION) AND STILL CAN'T GET BRAKE PEDAL TO APPLY WHEN FIRST PRESSING ON IT. THE SERVICE DEPT. MANAGER DOESN'T KNOW WHAT ELSE TO DO AND HAS PUT IN A CALL TO JEEP TECHNICAL SERVICE. NOTE: THIS IS A RIGHT HAND DRIVE MAIL JEEP ORIGINAL FROM FACTORY. NO MODIFICATIONS HAVE BEEN DONE. JEEP IS OUT OF MILEAGE WARRANTY - 69,000 MILES AND I HAVE TO PAY FOR ALL REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296910December 24, 2009
VISIBILITY
DRIVER'S WINDOW BEGAN TO SLIDE ALMOST IMMEDIATELY AFTER PURCHASE IN DEC. 2008. BACK PASSENGER WINDOW STUCK ABOUT 2 INCHES DOWN AND THEN SUDDENLY CAME CRASHING DOWN WHILE I WAS ON THE INTERSTATE. IT NEARLY SCARED ME TO DEATH! THE BACK WINDOW IS IN THE DOOR. WE TRY TO KEEP THE WINDOW COVERED AND ARE NOT CURRENTLY DRIVING THE VEHICLE BECAUSE WE CAN'T AFFORD THE REPAIR RIGHT NOW. OCCASIONALLY THE WIND PULLS THE PROTECTIVE COVERING OFF, AND WE HAVE RAIN STAINS ON THE SEATS AS A RESULT. MY UNDERSTANDING IS THEY NO LONGER MAKE THIS REGULATOR BECAUSE IT IS FAULTY, SO THE GLASS HAVE TO BE REPLACED ALSO WITH THE NEW REGULATOR AT A COST OF ABOUT $500 PER WINDOW. THIS IS CRAZY FOR THE CONSUMER TO HAVE TO PAY FOR A FAULTY PRODUCT. I HAVE CONTACTED JEEP, BUT THEY DO NOT SEEM CONCERNED. I AM SHOCKED AND SADDENED TO FIND SO MANY COMPLAINTS ABOUT THE SAME THING AND FOR CHRYSLER/JEEP NOT BE HELD ACCOUNTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296817December 23, 2009
VISIBILITY
ALTHOUGH I LIVE IN A WARM CLIMATE ON A RARE COLD AND RAINY DAY THE REAR WINDOW ON MY 2003 JEEP LIBERTY DROPPED OPEN. DRIVING WITH RAIN ENTERING THE PASSENGER COMPARTMENT MADE THE TRIP HAZARDOUS. I WAS ABLE TO PROP THE WINDOW UP ONCE I REACHED MY DESTINATION. I HAD BOTH THE RIGHT AND LEFT REAR WINDOWS GO BAD WITHIN ONE WEEK OF EACH OTHER IN JUNE 2009 COSTING ME $500.00 TO REPAIR. PRIOR TO THAT I HAD REGULATORS GO R BAD FOR THE SAME WINDOWS. IN ALL CASES NEW REGULATORS HAD TO BE ORDERED. ON OCCASIONS WHERE THE WINDOW COULD NOT BE PROPPED I HAD TO COVER THE WINDOW WITH PLASTIC IN ORDER TO KEEP THE RAIN OUT. THAT DID NOT HELP THE SECURITY CONCERN. ALSO ON THE LAST REPAIR OCCASION IT TOOK THE DEALER ONE MONTH TO GET THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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