Jeep Liberty Complaints

8,882 consumer complaints on file.

#10485372November 21, 2012
FUEL/PROPULSION SYSTEM
EVERY TIME I GO TO FILL MY JEEP UP, THE GAS TANK OVER FLOWS. IT SHUTS OFF AFTER A SECOND OR TWO, BUT THERE IS A SIGNIFICANT AMOUNT OF GAS THAT GOES ON THE FLOOR, AND ALL OVER MY CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485378November 21, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS BEGAN TO FLICKER ON AND OFF INTERMITTENTLY. THE FAILURE PROGRESSED AND THE LIGHTS WOULD REMAIN OFF FOR LONGER PERIODS OF TIME. ADDITIONALLY, THE INTERIOR LIGHTING WOULD ILLUMINATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485336November 20, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN AUGUST OF 2011 MY REAR PASSANAGER WINDOW FELL DOWN WHILE I WAS DRIVING. AUGUST NOV 20 2012 MY WINDOW AGAIN FELL DOWN WHERE MY INFANT SITS AND ITS THE START OF WINTER. I UNDERSTAND THERE IS AN ISSUE WITH THIS ON MODELS 2004-2007 HOWEVER THEY ARE NOT COVERING THIS AS A RECALL. THIS IS CLEARLY A SAFETY ISSUE. THE MANAGER BILL SAID THAT HE PRETTY MUCH DIDNT CARE NEITHER DID GLORIA THE CSR REP WHOM HUNG UP ON ME WHEN SHE SAID SHE WAS GOING TO PUT ME ON HOLD AFTER 10 MIN OR BRENDA WHO SAID THAT THEY JUST DON'T DO GOOD THIS KIND OF SERVICE FOR PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485165November 19, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AT FREEWAY SPEED, THE PASSENGER REAR WINDOW SLID DOWN INTO THE DOOR. THE CHEAP PLASTIC LIFT PLATE THAT IS PART OF THE WINDOW REGULATOR BROKE. IT HAS BEEN REPLACED TWICE NOW AND JUST BROKE AGAIN. WITH THE WINDOW DOWN IN THE DOOR THE VEHICLE IS VULNERABLE TO BREAK-IN AND DAMAGE FROM THE WEATHER. IT IS A SAFETY ISSUE FOR ME BECAUSE MY CHILD'S CARSEAT IS IN THIS LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484988November 17, 2012
STEERING
ON A RAINY MORNING ON 11/13/2012 WHILE MERGING ONTO THE INTERSTATE MY JEEP LIBERTY WENT INTO A SKID AND I LOST CONTROL OF THE VEHICLE AND HIT THE ROADSIDE BARRIER. THE FRONT AND BACK BUMPERS WERE DAMAGED. THE PROBLEM WAS NOT THE SKID BUT THAT THE STEERING WHEEL LOCKED IN PLACE AND COULD NOT BE STEERED TO HELP CONTROL THE TRUCK. THIS HAD HAPPENED AT LEAST TWICE BEFORE WHEN THE TRUCK WENT INTO A SKID. MY HUSBAND HAD ASKED OUR LOCAL SERVICE DEALER ABOUT IT AND HE SAID THAT THIS WAS PART OF THE JEEP SUSPENSION AND WAS NOT A DEFECT IN THE VEHICLE OPERATION. BASED ON THAT INQUIRY, I THOUGHT THE FIRST TIME THIS HAPPENED, THAT MAYBE IT WAS JUST A FLUKE. HOWEVER, NOW I AM NOT SO SURE. I DO NOT BELIEVE THAT THE STEERING COLUMN ON A VEHICLE SHOULD LOCKED IN PLACE AND NOT ALLOW THE VEHICLE TO BE CONTROLLED. ADDITIONALLY, I HAVE BEEN WAITING EIGHT MONTHS FOR MY LOCAL JEEP DEALER TO GET THE PART FOR THE LATEST SAFETY RECALL, L27/NHTSA 12V-085 REAR SUSPENSION LOWER CONTROL ARMS. WE CHECKED LAST MONTH AND THE SERVICE DEPARTMENT STATED THAT WE WERE STILL NUMBER TWO ON THE LIST AND WHEN THEY GOT THE REPAIR PART WE WOULD GET THE REPAIR PART. WE HAVE BEEN TOLD SINCE MAY 2012 THAT WE WERE NUMBER TWO ON THE REPAIR LIST. I NEED ANSWERS ON WHY MY STEERING WHEEL DOES THIS OR I NEED TO GET RID OF THIS VEHICLE BECAUSE IF THIS HAPPENS AGAIN I MIGHT HAVE VERY DIFFERENT RESULTS THAN THE PAST TWO TIMES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10485000November 17, 2012
AIR BAGS
WHILE DRIVING THE VEHICLE THE AIRBAG INDICATOR LIGHT BEGAN TO FLASH AND AN AUDIBLE ALARM SOUNDED. NOW I AM CONCERNED THAT OUR VEHICLE HAS SAME DEFECT WITH THE AIRBAGS INADVERTENTLY INFLATING AS BEING INVESTIGATED BY THE NHTSA. THE VEHICLE AIRBAG SYSTEM HAS NEVER BEEN DEPLOYED OR SERVICED OR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484899November 16, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DASHBOARD STARTED MAKING A LOUD, CLICKING NOISE. SEVERAL MINUTES LATER THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD JUST BEFORE THE CAR BECAME FILLED WITH SMOKE AND CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED SMOKE INHALATION HOWEVER, THERE WERE NO ADDITIONAL INJURIES. THE VEHICLE WAS DEEMED AS DESTROYED. THE FIRE ORIGINATED FROM UNDER THE HOOD. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10484785November 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE NOTICED THAT THE AIR BAG WARNING LIGHT HAD ILLUMINATED FOR THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND ALSO INFORMED HER THAT THERE WAS A WEIGHT THRESHOLD FOR THE FRONT SEAT. THE MANUFACTURER WAS CONTACTED AND A REPRESENTATIVE WAS SENT OUT TO INVESTIGATE THE VEHICLE. AFTER DIAGNOSIS THEY REPORTED THAT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE EITHER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,036.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484811November 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO CHECK THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) BUT THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484640November 14, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGER REAR WINDOW WOULD FALL DOWN ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT WINDOW REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. APPROXIMATELY 1 YEAR LATER AND DRIVING AT VARIOUS HIGHWAY SPEEDS THE CONTACT NOTICED THAT THE PASSENGER REAR WINDOW HAD FALLEN WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY ADVISED HIM THAT THE WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484646November 14, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT WAS DRIVING 35 MPH WHEN SHE ATTEMPTED TO MERGE INTO THE INTERSTATE AND CRASHED INTO A VEHICLE THAT WAS STOPPED. BOTH VEHICLES WERE DESTROYED. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT'S FACE WAS THROWN INTO THE STEERING WHEEL, THEN THE WINDSHIELD, KNOCKING OUT THREE OF HER FRONT TEETH. THE VEHICLE WAS INSPECTED BY A DEALER BUT THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAG FAILED TO DEPLOY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 104,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10484647November 14, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK AS THE VEHICLE RAPIDLY ACCELERATED. THE CONTACT SHIFTED INTO NEUTRAL TO STOP THE FAILURE HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT MERGED TO THE SHOULDER AND POWERED OFF THE VEHICLE. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE ACCELERATOR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ONE YEAR LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484465November 13, 2012
FUEL/PROPULSION SYSTEM
I CAN'T PUT MORE THAN $1 WORTH OF GAS IN AT A TIME. FUEL CONTINUES TO BACK UP ONTO ME AND THE GROUND. VERY HARMFUL TO MY FAMILY AND THE ENVIRONMENT. UPON DOING SOME RESEARCH IT SEEMS TO BE A MAJOR PROBLEM THAT SHOWS UP HERE AND ON MANY WEBSITES. JEEP HAS ALREADY PUT OUT A SERVICE BULLETIN, BUT THERE NEEDS TO BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484487November 13, 2012
AIR BAGS
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY AT 65 MPH THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATES INTERMEDIATELY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE AND THE CURRENT FAILURE MILEAGE WAS 126,000. UPDATED 12/14/12 *BF THE CONSUMER STATED CHRYSLER HAS BEEN CONTACTED AND THE VEHICLE IS AWAITING RECALL (2013). UPDATED 12/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484015November 12, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JOINING IN THE LARGE NUMBERS OF JEEP LIBERTY OWNERS, I PURCHASED THIS VEHICLE JANUARY 2012 WITH APPROX. 86000 MILES. THE DRIVER'S SIDE PASSENGER WINDOW WAS ALREADY INOPERABLE DURING NEGOTIATIONS AND DEALER REPAIRED. WITHIN MONTHS, THE DRIVER'S WINDOW FAILED WITH THE SAME PROBLEM, WHICH HAS BEEN A THORN IN THE SIDE OF MANY WHO OWN(ED) THIS MODEL - WEAK PLASTIC PART INVOLVED IN THE WINDOW MOTOR, CAUSING THE GLASS TO FALL INTO THE DOOR AND DIFFICULT, COSTLY REPAIRS. CHRYSLER HAS NOT BEEN MADE TO HELP THE CONSUMER IN THE HISTORY OF THIS WIDE-SPREAD ISSUE. PLEASE CONSIDER ACTION? THE COST TO REPAIR EACH WINDOW IS NOT INEXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484024November 12, 2012
AIR BAGS
AIR BAG LIGHT WENT ON AND STAYS ON. CALLED JEEP MAIN CORPORATE OFFICES AND THEY STATED THAT THERE IS NOT A RECALL ISSUED YET TILL JANUARY 2013.THEY SAID I SHOULD WAIT TILL JANUARY FOR RECALL. THEY SAY IF I CHOOSE TO TAKE IT TO DEALER BEFORE JANUARY I WOULD HAVE TO OUTLAY THE MONEY AND THAT THEY WOULD REIMBURSE US LATER IF IT WAS DEEMED A RECALL. CALLED LOCAL DEALER TODAY 11/12 AND THEY SAID MY DAUGHTERS CAR IS NOT PART OF THE VEHICLES BEING CONSIDERED. I AM GETTING CONFLICTING DATA FROM CORPORATE VERSUS THE LOCAL DEALERS. COULD YOU PLEASE HELP ?............[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484026November 12, 2012
AIR BAGS
AIRBAG LIGHT COMES ON AFTER 2ND START UP OF THE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484051November 12, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING VEHICLE, ROLLED DOWN THE DRIVER SIDE REAR WINDOW WITH POWER WINDOW BUTTON, ATTEMPTED TO ROLL WINDOW UP LATER AND HEARD A "POP" SOUND. ARRIVED HOME, REMOVED THE INTERIOR DOOR PANEL, NOTICED THE WINDOW SLIDE REGULATOR HAD BROKEN FROM THE PLASTIC. USED ZIP TIES TO KEEP WINDOW HELD IN THE UP POSITION, RENDERING THE WINDOW USELESS. UNABLE TO AFFORD TO HAVE IT FIXED. SEVERAL MONTHS LATER, ROLLED DOWN THE PASSENGER SIDE REAR WINDOW AND EXPERIENCED THE EXACT SAME THING AS ABOVE. NOVEMBER 12, 2012, WIFE IS DRIVING HOME FROM WORK, ROLLED DOWN THE PASSENGER FRONT WINDOW AND EXPERIENCED AGAIN WHAT HAPPENED TO THE LAST TWO INSTANCES. ATTEMPTED TO CONTACT CHRYSLER SUPPORT, WAS TOLD TO GET AN INSPECTION FROM A DEALERSHIP AND THEN CONTACT THEM BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483817November 9, 2012
FUEL/PROPULSION SYSTEM
ALONG WITH MANY OTHERS, MY 2005 JEEP LIBERTY OVERFLOWS WITH FUEL ABOUT 80% OF THE TIME WHEN I GO TO FILL IT. I HAVE TO FILL IT HALFWAY AND THEN SLOWLY TOP IT OFF THE REST OF THE WAY OR RISK AN OVERFLOW OF UP TO A LITER OF FUEL ALL OVER THE SIDE OF THE JEEP AND ONTO THE GROUND. IT DOES NOT MATTER WHETHER I AM HOLDING THE PUMP HANDLE OR IF I SET IT TO AUTOMATICALLY SHUT OFF. THIS IS AT THE LEAST A VERY MESSY AND ENVIRONMENTAL POLLUTION, AND AT WORST IT IS A VERY DANGEROUS FIRE AND EXPLOSION HAZARD. THIS IS ALSO ADDING TO THE COST OF OWNERSHIP AS I LOSE AN EXTRA DOLLAR OR SO OF GAS ALMOST EVERY TIME I FILL UP. I REALIZE THIS MAY BE AN EXPENSIVE FIX, BUT CHRYSLER / GM NEED TO DETERMINE HOW TO FIX THIS PROBLEM BEFORE PEOPLE GET HURT. PLEASE INVESTIGATE THIS PROBLEM! THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483849November 9, 2012
VEHICLE SPEED CONTROL
WHILE TRAVELING ON DAMP PAVEMENT IN DAMP/MISTY (BUT NOT RAINY) CONDITIONS, ON A ROADWAY WITH A MODERATE UPHILL SLOPE AND GRADUAL LEFT CURVE, THE CRUISE CONTROL DOWN-SHIFTED FROM OVER-DRIVE DIRECTLY INTO 1ST GEAR. THE INCREASED TORQUE ON THE REAR WHEELS/TIRES CAUSED THE CAR TO LOSE REAR WHEEL TRACTION AND THE SUBSEQUENT COMPLETE LOSS OF CONTROL OF THE CAR. THE JEEP LIBERTY SPUN AROUND A TOTAL OF 540 DEGREES AND CAME TO REST IN A DITCH OFF THE OPPOSITE SIDE OF THE ROAD, SOME DAMAGE. THIS CHARACTERISTIC OF THE CRUISE CONTROL DOWNSHIFTING MULTIPLE GEARS HAS BEEN CONFIRMED ON MANY OTHER OCCASIONS IN THIS MODEL OF CAR, NEARLY CAUSING LOSS OF CONTROL DEPENDING ON ROADWAY CONDITIONS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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