Jeep Liberty Complaints

8,882 consumer complaints on file.

#10712951April 26, 2015
FUEL/PROPULSION SYSTEM
WHEN EVER I FUEL THIS VEHICLE UP FUEL SPILLS OUT WITHER IN AN AUTOMATIC SHUTOFF MODE (THERE'S A LOT THAT SPILLS LIKE THIS) OR DOING IT MANUALLY AS SLOWLY AS PUMP WILL ALLOW. I AM FEARFUL OF A FIRE OR EXPLOSION DURING THIS PROCESS. I LOOKED UP ON LINE AND IN SOME OF THE JEEP FORUMS THIS SEEMS TO A THING THE 2005 JEEP LIBERTY DOES. ON ONE OF THE FORUMS HTTP://WWW.JEEPFORUM.COM/FORUM/F28/2005-LIBERTY-SPILLS-GAS-1184293/ 03-20-2011, 02:08 PM THE POSTER FLYORDIE SAYS "JEEP HAS ISSUED A SILENT RECALL ON THIS PROBLEM. JUST SO YOU ALL KNOW. ***** AND MOAN ENOUGH AT THE DEALERSHIP AND THEY WILL FIX IT ON THEIR DIME." WHY IS IT SILENT? WHY DON'T THEY JUST ISSUE THE RECALL AND SAVE SOME ONE OR THEIR FATHER OR MOTHER OR KID FRO BEING KILLED WHEN ITS PREVENTABLE? I CHATTED WITH AN ONLINE REP FROM JEEP A [XXX] AND SHE GAVE ME A COMPLAINT NUMBER [XXX]: THE CASE NUMBER IS [XXX] . THIS WAS AT THEIR LIVE CHAT ROOM ON OWNER CONNECT (MOPAR). AT HTTPS://MOPAR.CUSTHELP.COM/APP/MOPAR/CHAT_LANDING/FIRST_NAME/[XXX]/LAST_NAME/BROACH/EMAIL/STANDHO%40SBCGLOBAL.NET/REQUEST_SOURCE/8 I WAS TOLD THAT NO ONE WOULD BE CONTACTING ME FROM JEEP, ALL COMPLAINTS ARE HANDLED INTERNALLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712800April 25, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS COMING HOME THE DAY BEFORE THE HOLIDAY. IT WAS A BUSY DAY AROUND 4:30 PM. I BEGAN HEADING DOWN THE HEEL AND THE CAR JUST TURNED OFF. I WAS UNABLE TO RESTART, STEER, BRAKE OR CONTROL ANY ASPECT OF THE CAR. UNFORTUNATELY WHEN THE CAR STOPPED, IT THREW ME FORWARD INTO THE DASH. FORTUNATELY, THE GENTLEMAN THAT WAS IN FRONT OF ME SAW ME WAVING AND YELLING I COULDN'T STOP AND RISKED HIS LIFE BY PULLING IN FRONT OF THE ONCOMING TRAFFIC TO ALLOW MY CAR TO CONTINUE SOARING DOWN THE HILL. ONCE I REACHED THE BOTTOM OF THE HILL, MY VEHICLE CAME TO REST BETWEEN TWO LANES OF A FOUR LANE ROAD. MIND YOU THIS ROAD HAS HILLS COMING FROM BOTH WAYS. FORTUNATELY AGAIN, A TOW TRUCK DRIVER CAME ALONG AND STOPPED TRAFFIC UNTIL HE COULD SAFELY TOW ME INTO MY DRIVEWAY (FREE OF CHARGE). WHEN I TRIED STARTING THE VEHICLE AGAIN IT RAN LIKE IT WAS ABOUT TO BLOW UP AND RATTLED SOMETHING TERRIBLE. I CONTACTED CHEVROLET AND THEY EXPLAINED THAT THEY HAD NEVER HEARD OF ANY SUCH SITUATION REGARDING MY TYPE OF VEHICLE. HOWEVER, AS THE STORIES BEGAN SPILLING INTO THE MEDIA, IT WAS LIKE RELIVING THAT MOMENT OVER AND OVER AGAIN, BUT UNFORTUNATELY FOR SOME THEIR SITUATION DIDN'T TURN OUT AS WELL. HOW LONG WILL THIS MAJOR MOTOR COMPANY BE ABLE TO RISK HUMAN LIVES JUST TO MAKE A PROFIT. WHY DON'T THEY JUST ADMIT THAT THEY USED DEFECTIVE PARTS TO MAKE A BIG PROFIT AND IT HAS NOW BACK FIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712880April 25, 2015
SEAT BELTS
THE DRIVER SIDE SEAT BELT BUCKLE RED LATCH STUCK IN OPEN POSITION, UNABLE TO BUCKLE SEAT BELT DUE TO UNSAFE QUALITY OF MECHANISMS. SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712353April 23, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 13V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALLS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712515April 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712121April 22, 2015
SEATS
I WANT TO COMPLAIN ABOUT NOT BEING ABLE TO GET THE RECALL ON THE PASSENGER SIDE AIR BAG FIXED. I WAS TOLD BY ADAM SAMUALS CHRYSLER IN ARANSAS PASS, TEXAS, THAT THE PART IS NO LONGER AVAILABLE?????? SO, I "DID" HAVE THE "REAR STRUCTURE REINFORCEMENT" DONE ALREADY. AND IT WAS AT THAT TIME THAT THEY TOLD ME THAT THE PART FOR THE AIR BAG RECALL WAS UNAVAILABLE ON THE 2003 JEEP I HAVE. ABSURD! I ALSO HAD A PROBLEM WITH MY DRIVER SEAT ASSEMBLY. I CANNOT MAKE THE BACK OF MY SEAT GO UP OR DOWN, WHICH, DEPENDING ON WHO DRIVES THE JEEP, IS NOW A PROBLEM. THE COST TO REPLACE THE SEAT ASSEMBLY, WITH LABOR, IS ABOUT $500.00! ABSURD! CAN YOU HELP ME? I HAVE TAKEN SUCH EXCELLENT CARE OF MY JEEP SINCE PURCHASING IT IN 2005, USED, AT DON JOHNSON MOTORS IN BROWNSVILLE, TEXAS. I HAVE REPLACE MOST SMALL PARTS WHEN NEEDED AND HAVE MY OIL CHANGES DONE EVERY 3,000 MILES. I CANNOT AFFORD A NEWER VEHICLE AT THIS, OR IN THE NEAR FUTURE FOR THAT MATTER EITHER. I MUST KEEP WHAT I HAVE IN EXCELLENT WORKING ORDER. PLEASE HELP ME WITH MY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712199April 22, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT THE ENGINE LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712250April 22, 2015
STRUCTURE:BODY
N46 SAFETY RECALL - I WAS ADVISED BY INDIAN TRAIL CHRYSLER DODGE JEEP THAT RECALL COULD NOT BE PERFORMED DUE TO CORROSION OF FRAME. WHAT, IF ANYTHING, CAN I DO TO INSURE THE SAFETY OF MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711998April 21, 2015
ENGINE AND ENGINE COOLING, VISIBILITY
THE RADIATOR ON THIS VEHICLE HAS BEEN REPLACED TIMES IN THE 8 YEARS I HAVE OWNED IT. IT HAS 7 RECALLS, THE WINDOW ON THE PASSENGER SIDE IS BROKEN, THE SENSORS IN THE ENGINE HAVE BEEN REPLACED TWICE. THE RADIATOR IS PLASTIC AND LOOKS LIKE SOMETHING OUT OF A BUBBLE GUM MACHINE. IT ALSO HAS A PLASTIC COOLING FAN, NOT METAL, WHICH ALSO BROKE. I HAVE PUT AS MUCH MONEY IN THIS VEHICLE AS I PAID FOR IT. THE BRAKES ARE HORRID AND GO OUT CONSTANTLY. I ONLY HAVE A 5 MILE COMMUTE TO WORK. THE VEHICLE IS SERVICED ON A REGULAR BASIS. IT IS A HUGE DISAPPOINTMENT. I GOT THIS VEHICLE BECAUSE WE HAD OWNED SEVERAL JEEPS AND LIKED THEM. THIS VEHICLE IS ALWAYS BREAKING DOWN. THE FAN DOESN'T WORK ON THE HEATER EXCEPT ON HIGH. THE ALTERNATOR HAS BEEN REPLACED TWICE. THE EXHAUST HAS BEEN REPLACED TWICE. I WOULD NEVER BUY A JEEP PRODUCT AGAIN AFTER THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712064April 21, 2015
SUSPENSION, AIR BAGS, FUEL/PROPULSION SYSTEM
THERE ARE 12 ACTIVE RECALLS ON MY VEHICLE. I DON'T TRUST THE VEHICLE. I WANT A REPLACEMENT VEHICLE. SOME RECALLS ARE "INCOMPLETE" AND CANNOT BE REMEDIED RIGHT NOW. I HAVE HAD VERY BAD EXPERIENCES WITH JEEP DEALERSHIPS - THEY HAVE REPEATEDLY DEMONSTRATED THAT THEY WERE UNTRUSTWORTHY AND EITHER NOT DOING THE WORK THEY SAID THEY DID OR BREAKING SOMETHING ON MY JEEP AND CHARGING ME FOR IT. I THINK THEY SHOULD REPLACE MY VEHICLE ANOTHER VEHICLE THAT EITHER HAS NO RECALLS OR ONE THAT HAS PASSED COMPLIANCE. NO ACCIDENT YET. DO I REALLY HAVE TO WAIT FOR AN ACCIDENT? 12 RECALLS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706581April 20, 2015
SUSPENSION, WHEELS, STEERING
VEHICLE VIBRATES AT ANY SPEED AND WORSENS UPON BRAKING. HAVE HAD ALIGNMENT DONE 3 TIMES AND ALIGNMENT KEEPS FAILING. TIRES ARE ALL NEW. HAVE HAD THE CAMBER AND CASTERS REPLACED IN FRONT, DID NOT HELP VIBRATION. BRAKES HAVE BEEN REPLACED, VIBRATION PERSISTS. VIBRATION IS SO POWERFUL UPON BRAKING THAT STERRING WHEEL BOUNCES OUT OF MY HANDS. THE VIBRATION WHEN DRIVING SOUNDS LIKE I HAVE A FLAT TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706625April 20, 2015
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING DOWN THE ROAD WINDOW FELL DOWN INTO THE DOOR AND THE WINDOW WAS CLOSED AND I JUST FEEL DOWN. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10711752April 20, 2015
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE PROBLEMS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711823April 20, 2015
WHEELS, SUSPENSION, STRUCTURE:BODY
I WAS DRIVING DOWN THE HIGHWAY AND I DON'T REALLY REMEMBER THE MOMENT BEFORE THE ACCIDENT BUT I LOST CONTROL OF MY CAR AND HIT THE MEDIAN BARRICADE HEAD ON AND FROM THERE MY CAR KEPT GOING ACROSS THE HIGHWAY OFF TO THE GRASS AREA. I WAS THE ONLY ONE INJURED AND TAKEN TO THE HOSPITAL. MY CAR IS RUINED AND I FACED A BROKEN NOSE, BACK, KNEE, KNOCK, HEAD, AND SHOULDER BRUSHING AND PAIN, AND NOW I KEEP HAVING A SHORT TERM MEMORY ON SOME OCCASIONS. I ALSO GET NAUSEATED WHEN K GET IN A VEHICLE AND GET TERRIFIED WHEN I'M WITH SOMEONE DRIVING DOWN THE STREET. I HAVE NO VEHICLE AT THE TIME, IT'S BEEN ALMOST TWO AND A HALF MONTHS AND I HAVEN'T HAD ANY HELP WITH ANYTHING. I AM A FULL TIME COLLEGE STUDENT WORKING A PART TIME JOB, MY SISTER OR BOYFRIEND HAVE TO TAKE ME TO WORK AND SCHOOL, IT'S GETTING PRETTY TIRING FOR THEM TO TAKE ME EVERYWHERE. I WORK ABOUT 15 MINUTES AWAY FROM MY HOME AND IT'S DIFFICULT FOR THEM TO TAKE ME WHEN THEY HAVE SCHOOL AND WORK ON THOSE DAYS. THE AIR BAGS IN MY JEEP DID NOT DEPLOY, IT WENT IN FOR THE RECALL AND YOU CAN LITERALLY SEE THE SENSORS, THE CLEARLY SHOULD HAVE DEPLOYED. MY JEEP HAD NO ENGINE OR AIR BAG CODES OF ANY KIND.. SO WHY DIDN'T THEY GO OFF?! I'M TERRIER THAT IM GOING TO LOOSE MY JOB AND NOT AFFORD TO PAY RENT OR BILLS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10706340April 17, 2015
FUEL/PROPULSION SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706004April 16, 2015
AIR BAGS
DRIVING OUT OF MY NEIGHBORHOOD ALL OF A SUDDEN THE TWO FRONT AIRBAGS DEPLOYED FOR NO REASON. THERE WAS NO ONE NEAR ME AND I WAS ABLE TO SAFELY STOP AND GET OUT. HOWEVER THE AIRBAGS HAD ALREADY DONE IT'S DAMAGE TO BOTH MY ARMS AS WELL AS MY STOMACH, AS WELL AS MY LITTLE YORKIE THAT WAS IN MY LAP. THANK GOD I HADN'T MADE IT TO THE HIGHWAY BEFORE THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10706010April 16, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAVE ONLY OWNED THE 08 LIBERTY FOR 3 MONTHS NOW AND I STARTED SEEING LITTLE SPOTS NEAR THE CURTAIN AIRBAGS ON BOTH DRIVER AND PASSENGER SIDE, BUT WHEN IT RAINS A LOT OR I GET MY CAR WASHED THE SPOTS GET BIGGER AND NOW IT'S COMING DOWN FROM THE MAP LIGHT WHICH TO ME IS VERY DANGEROUS AND DISTRACTING WHILE NOT TO MENTION ITS LEAKING ON THE CARS COMPONENTS AS WELL. IT ALSO HAS STARTED MAKING SOME LIGHTS NOT WORK. I'M NOT SURE IF I'M RIGHT BUT I DO SEE SPOTS BEHIND THE WINDSHIELD SO I DON'T KNOW IF IT'S THE WINDSHIELD BUT IT'S COMING IN MUCH FATHER NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706049April 16, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) WAS RECEIVED IN DECEMBER OF 2013. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706097April 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP REMAINED ILLUMINATED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V282000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE DEALER ONLY RESET THE HEAD RESTRAINT AND DID NOT FLASH THE TIPM OR REPLACE THE OCCUPANT RESTRAINT CONTROL MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705809April 15, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. WHILE DRIVING AT 50 MPH, THE SKY SLIDER ROOF FRACTURED FROM THE REAR PART OF THE VEHICLE WHILE IT WAS CLOSED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ROOF, FRAME, AND HEAD LINER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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