Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11708123December 31, 2025
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns, the vehicle was subject to manufacturer recalls related to the high-voltage battery system, including warnings regarding battery overheating and potential fire risk. Recall-related service was performed by an authorized dealer; however, safety concerns persisted after service was completed, and confidence in the safe operation of the vehicle was not restored. The ongoing nature of the electrical and hybrid system issues, combined with recall notices involving battery fire risk, created a safety concern for continued use of the vehicle, particularly due to the possibility of vehicle malfunction or battery-related hazards during normal operation or while parked. No crash or injury occurred, but the condition raised ongoing safety concerns. The issue has occurred more than once and was not permanently resolved despite dealer inspection and recall-related service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708025December 31, 2025
ELECTRICAL SYSTEM, ENGINE
Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707748December 30, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated the brake lights had failed to operate as intended, which required the auto brake lights mode to be activated for the brake lights to illuminate as needed. The dealer was contacted and confirmed that the part was not available due to the manufacturer only providing parts to certain dealers. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707814December 30, 2025
ENGINE AND ENGINE COOLING
The contact owns 2017 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the contact was informed to take the vehicle to the dealer. The vehicle was then taken to Firestone, where the contact was informed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 23V411000(Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 81,767.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707897December 30, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION
- Automatic Emergency breaking system unavailable - service required alert -Blind spot unavailable - service required alert - car was sold with these lights coming on. Dealership told us it was just tightening up some wires. They ended up replacing two modules. After 5 trips to the dealership the service fixed it for approximately 3 days before it came back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707593December 29, 2025
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the dealership schedule but have attached the communication with them concerning the problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707625December 29, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly shifted to neutral(N) and stalled in the middle of the road. The contact stated that he depressed the brake pedal, shifted the vehicle to park(P) and turned off the vehicle. The contact stated that the vehicle was restart the vehicle after 10-15 seconds. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The contact stated that the vehicle was previously repaired under an unknown transmission recall, which the contact related to the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707626December 29, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at approximately 15 MPH, the vehicle made an abnormal sound and was stuck in first gear. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that an unknown internal transmission part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707482December 29, 2025
ELECTRICAL SYSTEM
I have noticed the upper edge on my radio screen appears to the bubbling or separating from itself. It has recently become worse and causes "touches" on the screen. It makes calls and ends calls, switches the screen on and off, changes heating settings, disconnects devices, changes or cancels navigation. It makes it very difficult to drive as I cannot turn the screen off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707523December 29, 2025
SERVICE BRAKES
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707557December 29, 2025
FUEL/PROPULSION SYSTEM
I purchased a 2025 Jeep Grand Cherokee Laredo earlier this year. The salesman told me that the fuel cover locks when the doors are locked, but the cover does not lock. I sent an email to Stallantis, the corporation to Jeep and inquired about this. They replied that all 2025 Jeep Grand Cherokees should have lock gas covers. (See uploaded file) I also tried to purchase a lock cap for my car, but I couldn't find one AND I LOOKED ALL OVER. A vehicle that does not have a locking mechanism to the gas tank leaves it vulnerable to vandalism. Substances can be inserted into the gas tank that could cause permanent damage to the engine. And since Stellantis indicated that all the these vehicles should have a locking gas mechanism, IT IS CLEARLY A MANUFACTURING DEFECT. I am requesting that you instruct Jeep to have a recall on all of the vehicles that do not have locking gas cap mechanisms and have them installed. The "date this incident occurred" is the date of the vehicle purchase, February 11, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707449December 29, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning. While attempting to make a left hand turn with a green arrow onto a busy highway, the car suddenly slammed to a stop almost causing a collision. The problem has not been reproduced as it hasn’t been driven again. It is not yet at the dealership. The vehicle has not been inspected. No warning lights prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707445December 29, 2025
TIRES
Please see attachment:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707278December 27, 2025
LANE DEPARTURE: WARNING
The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) where it was purchased but there were no computer codes shown to indicate what the problem was. They did an system update which did not fix the problem. Shutting off the engine and re-starting will clear this issue and you don't know when it may reappear (it could be the same day or possibly several weeks before it does it again). The service department has suggested I not shut off the engine but immediately bring it to them to see when this happens so they can run a scan for potential code(s) but they're an hour away and not always open when this occurs. My vehicle was purchased January, 2025 and has 10,300 miles on it now. I have a photo of the service required notification from September 4, 2025 showing mileage of 7,988 (attached). It had been doing this for approximately a month before I was able to get the photo. It continues to be an intermittent problem resulting in the loss of a safety feature of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707141December 26, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service department at Fred Martin Super Store in Barberton Ohio to see if this recall was accurate. The Service Department Rep did confirm verbally that there was a recall and again NOT TO PARK IN MY GARAGE OR PLUG THE VECHILE IN DUE TO FIRE RISK. I was told the parts were not available to fix the problem at this time. This vehicle is not safe to have on or near my property and is not functioning the way it is intended. I have contacted Jeep multiple times and filed multiple grievances to ask for a vehicle buy out or a lease termination with out penalty and have been denied. This repair has not been done or remedied in a timely manner, and is still unsafe to have or drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707113December 26, 2025
FUEL/PROPULSION SYSTEM
I have experienced abrupt loss of propulsion events consistent with recall 25V-576. I have reached out to Stellantis repeatedly for resolution and no one ever follows up with an answer or a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706955December 24, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2017 Jeep Cherokee rolled away three times in one day while in Park with the Electric Parking Brake engaged. My driveway has no flat area and slopes toward a public road, creating a serious hazard for my family and traffic. The rollaways occurred suddenly with no warning lights. I had to park the Jeep sideways in a snowbank for two weeks to prevent further rollaways, creating added risks for my family in winter conditions. The vehicle remains at the dealership. During the first two days of the evaluation, the dealer confirmed brake shoe thickness (4mm), verified the EPB software was current, and found no diagnostic codes. They could not recreate the rollaway or identify a cause. No mechanical or electronic faults were found. FCA communication has been inconsistent. I experienced dropped calls, long holds, contradictory statements, and repeated refusals to provide written documentation of the inspection authorization. FCA said they could not escalate the safety case unless the vehicle was already at the dealership, yet still refused written confirmation of the purpose of the inspection, and I was not willing to bring the vehicle in without documentation. After the evaluation, when I attempted to relay the required findings per the RO instructions, FCA informed me the safety case had already been closed, leaving no record of the defect. FCA said only the rental authorization remained open and they could no longer escalate my case. I then had to re-explain the entire rollaway incident. FCA and the dealer now disagree on whether the RO is open or closed, and FCA has not explained who is responsible for the ongoing loaner or what the next steps are. The defect remains unresolved and the Jeep is unsafe to operate or park at my home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706933December 24, 2025
SEATS
Had the kids loaded up ready to leave the house. Opened up the drivers door and my youngest pressed her feet on the drivers seat while in her car seat and the back of the seat was lifting up. I then investigated it further only to realize it was missing bolts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706922December 24, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I recently had recall work done. I picked the vehicle up on December 23, 2025, and the vehicle is not charging properly or driving well. When plugged into the level 2 charger it took 10 plus hours to charge when it used to take 2.5 hours to charge. The vehicle is also not driving well now. As soon as you take your foot off the gas it’s almost like a major brake is being applied. It’s not safe to drive this way. I have contacted the dealer and will take it back on Monday, December 29, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706825December 23, 2025
SEATS
Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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