Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11712519January 21, 2026
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter was in drive(D). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712580January 21, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded. I called a tow truck and about 10 min before they were set to arrive I tried turning it off and on again and it started like normal (check engine light still on) Drove 5 min home and it did it again in my driveway. Happened again when my husband started it to take a look. This happened to us one other time about 3 months after we bought the car. We’ve only had it 9 months. Both recalls have been completed. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712557January 21, 2026
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
There were no warning or check engine lights prior to the incidents below. Car was just serviced Nov 3rd 2025 for safety recall 25v-472 and 25v-576. 1st incident Dec 21, 2025: Driving 70mph on major busy interstate in MA and all of a sudden vehicle lost ALL power. It shut off completely. No lights, No warning. Had to coast over to R shoulder and wait several min before power restored. This was Very scary as traffic was heavy. 2nd incident occurred Jan 19, 2026 and was terrifying: I was driving on a curvy mountain 2 lane road at night. This road does not have much lighting. There are no shoulders or pull over lanes due to guardrails. Out of nowhere with no warning. Vehicle lost ALL power (including steering and ALL lights). Could not get out of road as everything shut off and steering locked. I had NO Lights (both internal and external) I Finally got flashers to work after a minute or so but had to sit there dead in the middle of the road on a curve praying no cars came around curve. Was able to restart after about a minute and a half! Called dealership today and they said there is no recall for “loss of power” and we will be taking it in for a $200 diagnostics test.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712468January 21, 2026
ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was driving roughly and hesitated while accelerating. The manufacturer was made aware of the issue. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712415January 21, 2026
SEATS, ENGINE
The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including Uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. Throughout this period, we continued to pay our monthly lease payment in full and had no reasonable means of transportation. The vehicle has now been returned. This complaint is submitted to document the handling of safety recall repairs that resulted in extended loss of use, lack of alternate transportation, and out-of-pocket expenses borne by the consumer due to a manufacturer safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712329January 21, 2026
UNKNOWN OR OTHER
Reference prior recall 68C/NHTSA 25V-741. Had Jeep serviced for this recall. Was advised the vehicle passed the software update. Noticing that when the vehicle is in Electric mode there is a loss of power when the % range is at the halfway mark. This was a prior issue as well with recall, 73C/NHTSA 25V-576. No point in taking me to a Jeep dealership to review. They will not do anything unless there is a specific software associated with the issue. Wanted to make note that the issue per my personal vehicle does not appear to be resolved. There is no public correspondence as to what Jeep is rectifying with the battery manufacture. Reporting that this continues to be a dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712136January 20, 2026
SEAT BELTS
The right side back seat belt became jammed and tighten around child's body. With no release button or no way to untangle the seatbelt, the belt had to be cut to prevent further tightening around child's body and to prevent suffocation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711831January 19, 2026
TIRES:SIDEWALL, TIRES:TREAD/BELT
265/50R20 Cooper Evolution H/T, all 4 tires have cracks all the way around each tire, possibly sidewall defects. Tires were purchased new from Bob’s tire in Attalla, Alabama.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711894January 19, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
The Anti-lock braking system and the electronic traction control system are both failing. There were previous recalls on both systems that say they have been repaired, but the lights for both are constantly on. The brakes do not work fully, and it has caused me to slide down the street from my workplace. The electronic traction control system not working has caused it so that my four-wheel drive does not work, and I have gotten stuck in the snow multiple times. The car has been inspected by a repair technician. The warning lights came on right as the problem was happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711912January 19, 2026
ENGINE
The check engine light keeps coming on. The Jeep repair shop says that it has to do with the flap on the gas tank where you put the gas in. Hence, the repair light keeps coming on so you never know if its real and needs to be addressed or if its the gas tank issue again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711983January 19, 2026
AIR BAGS
Driver side Headrest Airbag Yes vehicle is available for inspection. No accident Yes injury The driver side headrest airbag deployed while driving without an accident happening. I suffered whiplash and headaches after the incident that happened on January 18th, 2026. The headrest airbag deploying could have caused an accident but lucky for me I was able to pull my vehicle over safely. There is a possibility of going to the doctors if neck pain and headaches continue. I will be taking it to the dealership on Tuesday January 20th, 2026 to find out what caused the airbag to deploy. It has not been inspected yet but will be tomorrow January 20th, 2026. No warning lights came on before or during the airbag deploying.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11711989January 19, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
All dashboard lights came on while cherokee shut off on the parkway yet allowing me to steer to the side shoulder. Is this a symptom of total integrated power module TIPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711710January 18, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, SEATS
It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11711650January 17, 2026
AIR BAGS, SEAT BELTS
After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or not available in the US. No warning lights prior to accident regarding this airbag safety system and warranty light is currently present 01/17/2026 Obviously this is a vital part(s) of the airbag safety system and if not corrected or fixed puts any driver at a elevated risk in case of an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11711600January 17, 2026
ELECTRICAL SYSTEM
Started Jeep and after driver info cycled through on dash, the battery warning light came on. Battery had been replaced by local Jeep dealer within last 12 months. Contacted dealer, Keller Motors, while sitting in vehicle and made arrangements to drop off. Drove 3 miles to town with light still on. Then seat belt warning light came on and vehicle electrical system suffered complete shut down and would not restart. Got out and detected a smoke smell. Vehicle would not restart. Had vehicle towed to local Jeep dealer and reported issues to service manager. They will look at Jeep next week. Have there been similar incidents reported? Thanks, [XXX] [XXX] [XXX] 2801 PCR [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711614January 17, 2026
ELECTRICAL SYSTEM, ENGINE
I have this 2024 Grand Cherokee 4xe on lease and it has had multiple safety recalls since I have acquired this vehicle. The latest recall has no fix and can result in an engine fire. Not only do I not feel safe in this vehicle; I am unable to charge the battery b/c this can cause a fire. This negates the purpose of having this vehicle and paying a premium for it. NHTSA campaign number: 25V741. Jeep’s current recall number is 68C. Prior recall numbers were 24V720 and 23V787. I am requesting an early termination of this lease w/o penalty. I have filed a complaint with the BBB and contacted Stellantis directly and they refuse to take back the car due to a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711365January 16, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the message "Electronic Stability Control" displayed. The cause of the failure was not yet determined. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711447January 16, 2026
FUEL/PROPULSION SYSTEM, STEERING, ENGINE
Check engine light came on and when we had it tested with the OBD‑II scanner it came back with a Fuel system wiring harness corrosion Emission control module software updates Transmission shift issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711550January 16, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I brought my vehicle to the Jeep of concord for a fuel pump relay recall and oil change on 11/12/25. Prior to 11/12 the vehicle did not experience any of the issues described below. On 11/13/25, a dealership representative sent an inspection video stating the vehicle was in immaculate condition following the recall repair. However, within less than 24 hours, the check engine light illuminated, and additional issues began occurring intermittently. After the recall work, the vehicle began experiencing intermittent warning lights, including service four wheel drive, traction control, and check engine. These warnings appear unpredictably and are sometimes accompanied by loss of vehicle functions, creating unsafe driving conditions. The vehicle has also experienced overheating since these issues began. Sometimes turning the vehicle off and then on would temporarily correct the problem if it would recrank. The failures occur intermittently, making them difficult to reproduce or diagnose, and they pose serious safety risks, including the potential for sudden loss of power, steering assistance, or drivability while the vehicle is in motion. On multiple occasions, the issues have left me stranded. I returned the vehicle to the dealership on 1/8/26. On 1/9/26, I received an inspection video from the dealership identifying a transmission issue for the first time. The rep stated they “double-checked” the recall wiring but confirmed that no manufacturer engineer inspected the vehicle, despite my request to escalate this as a STAR case due to safety concerns. The intermittent warning lights, overheating, and transmission concerns remain unresolved and Stellantis refused to escalate the issue. The dealership currently retains possession of my vehicle. I am concerned the recall repair may have been performed wrong or inadequately inspected, resulting in ongoing intermittent safety-related failures affecting multiple vehicle systems. I am requesting that NHTSA investigate & confirm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711554January 16, 2026
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2020 Ford Escape. The vehicle was repaired under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM), but the failure worsened. The contact stated that after the vehicle was retrieved from the dealer, the check engine warning light illuminated. The contact stated that on a separate occasion, a week after the vehicle was repaired, the traction control warning light, the check engine warning light, and the yellow light with an arrow across were illuminated. The message "Service 4-WD" was displayed on the instrument panel. In addition, the contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was able to coast to the side of the road and failed to restart. The contact left the vehicle on the side of the road. The following day, the contact sent someone to pick up the vehicle, and the vehicle restarted. The vehicle was taken to the residence. The contact called the dealer and was informed that a diagnostic cost would be charged, and the contact refused. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle stalled. The contact was able to coast to the side of the side of the road. The vehicle was restarted. The vehicle was taken to the dealer. The contact was informed that the transmission had failed. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact requested a field inspector to inspect the vehicle. The manufacturer stated that the dealer stated that the failure was not related to the recall, and no assistance was offered. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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