Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11716383February 7, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
See uploads for detailed information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716136February 6, 2026
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, oil was leaking from the vehicle. There was no warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle at the residence and determined that the oil housing unit had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to an independent mechanic, where it was diagnosed that the oil housing unit had failed again and needed to be replaced. The vehicle was repaired. While driving at an undisclosed speed, there was a loud ticking sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to several independent mechanics to be diagnosed, and it was determined that the rocker arm, piston, and camshaft had failed, and the engine needed to be replaced. The vehicle was not repaired. The mechanic referred the contact to the NHTSA Hotline for assistance. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716166February 6, 2026
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The current recall is unable to happen as it has to be over 50 degrees. This is the second major recall in under one year. I have had issues with the radio, apple car play, the engine dying while in park and idling. Additionally, the vehicle suddenly lost power while driving it at 65 mph on a major highway when trying to pass. The only answers I get is the lemon law. This vehicle is not safe, the dealer has only offered for me to trade out of it into something extremely higher of payment. I am requesting a dealer buyback due to major safety concerns. This vehicle should not even be on the market. The acceleration issues continue and I am DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715860February 5, 2026
STEERING
For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have that car and the year that is stated and with the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715933February 5, 2026
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at 65 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump and fuel system had failed and needed to be repaired. The vehicle was not repaired. The contact stated that the failure occurred after the high-pressure fuel pump was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716050February 5, 2026
ELECTRICAL SYSTEM, ENGINE
On February 3, Tuesday drove home from work. The battery light came on. I Drove to AutoZone and they placed it on Diagnostic reader. The diagnostic reader said that the battery had no charge. They told me I need a new battery. I replaced the battery. The next morning, I placed the jeep into auto start. So the Jeep can warm up. When I went outside, there was smoke coming from underneath the hood of the Jeep. I quickly turn off the Jeep and pop the hood. My husband open the hood and can see smoke coming from the alternator. He turned around to turn off his vehicle that was running. I started to video recording the incident and stopped it right away when I started to see flames coming out of the alternator. My husband and I quick action was to grab snow that was next to the Jeep to throw it onto the alternator to put the fire out. It took multiple piles of snow that the husband went and grabbed the fire extinguisher and sprayed the alternator to extinguish the fire. Once the fire was extinguished. We kept an eye out to make sure everything was good. We left the hood up to cool things down. We called morgan Towing to have the Jeep towed to their location to look at the situation. Morgan Towing picked the jeep up on February 4 Wednesday. They replaced the serpentine belt and the alternator. They called us to let us know the Jeep was done. Picked up the Jeep today, February 5 Thursday. I Drove it literally down the street and I can smell strong odor of smoke along with the battery light came back on. I turned back around and brought it back to Morgan Towing. I called my auto insurance and waiting to hear back from them. I am going to call the Dodge Jeep dealership and see what they have to say if if there’s was any recall on the Jeep. Upon my research so far, I didn’t see no recall but again I’m gonna call the dealership.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11715740February 5, 2026
FUEL/PROPULSION SYSTEM
Had a catastrophic fuel system failure and was repaired on the Z46 recall the dealer had my vehicle for 2 months and finally got me a loaner after 30 days. Vehicle was finally repaired after 2 months, drove for approximately 2 months and less than 400 miles and it failed again showing a code of low fuel pressure the same as last time had vehicle towed back to same dealership after making appointment and they have had it for 2 weeks and still have not even run a diagnostic check and are refusing to offer me a loaner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715837February 5, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Waited for of a month from the time I called for service for Jeep to address recall High-Voltage Battery Fire Risk NHTSA Campaign: 25V741 / Manufacturer Recall 68C Upon leaving the service department at Salerno & Duane jeep the issue was unresolved. Service tech was expecting the customer to pay for an added oil change due to the recall which should be the responiblity of Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715833February 5, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Jeep electrical system shut down in the parking lot of a shopping mall in Parmus NJ in Dec-24, Jeep service department couldn't identify the issue and was left unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715779February 5, 2026
UNKNOWN OR OTHER
While driving at highway speed, I accidentally brushed one of the paddle shifters on the steering wheel. This immediately forced the transmission into a lower gear, causing the engine to rev very high. I had to pull over on the highway shoulder to figure out how to return the vehicle to normal automatic Drive. This situation felt unsafe and distracting, especially in traffic. I contacted my local Jeep service department to ask whether the paddle shifters can be disabled or if there is a software setting to prevent accidental engagement. I was told there is no way to disable this feature. Given how easy it is to trigger unintentionally, I’m concerned this could lead to unsafe situations for other drivers as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715363February 3, 2026
VISIBILITY/WIPER
Delaminated bubbling dash obstructs visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715253February 3, 2026
ELECTRICAL SYSTEM
I own a 2023 Jeep Grand Cherokee 4xe that is currently subject to an active safety recall involving a fire hazard. I have been advised that the vehicle should not be parked in a residential garage due to risk of fire. At this time, no permanent repair or remedy has been made available. This significantly limits safe residential use of the vehicle. I previously notified the manufacturer, FCA US LLC, via certified mail requesting guidance or resolution regarding the unresolved recall and safety risk. FCA received the correspondence but did not respond. The vehicle remains under recall with no remedy available, and the manufacturer has been non-responsive. I am concerned about ongoing fire risk, lack of interim safety measures, and inability to safely use or store the vehicle as intended. I am requesting NHTSA review of the unresolved recall remedy and manufacturer response related to this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714877February 2, 2026
UNKNOWN OR OTHER
While driving on the highway my vehicle will shift to neutral
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715037February 2, 2026
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715096February 2, 2026
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715097February 2, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715135February 2, 2026
SEAT BELTS
Seat belt retracted D rings cracked. Seat belt will not retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715149February 2, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715061February 2, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traffic and at low speeds without warning. On multiple occasions, it lost propulsion while driving, requiring me to stop unexpectedly. One incident occurred in a school pickup line, causing traffic disruption and creating a safety risk with children present. In addition, the vehicle is subject to a high-voltage battery safety recall due to fire risk. I have been advised that the vehicle is unsafe to park in a garage, and I am concerned about the risk of fire. At this time, there is no permanent repair available for the recall. Despite reporting these issues and seeking service, the safety defects remain unresolved. The combination of stalling, loss of propulsion, and fire risk makes the vehicle unsafe to operate and unsafe to park. I am requesting that NHTSA review this matter as a safety defect involving loss of power, stalling, and fire risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714901February 2, 2026
ENGINE, ELECTRICAL SYSTEM
The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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