Jeep Grand Cherokee Complaints

1,361 consumer complaints on file.

#11754298August 2, 2026
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the RMP's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! We have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (We are older & we are given looks like we are nuts)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754198August 1, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
My vehicle has multiple software and electrical issues that Jeep has been unable to diagnose or repair, and there is currently no recall addressing these problems. One of the most serious issues is that the vehicle will randomly switch the display language from English to Italian while I am driving. When this happens, the speedometer changes from miles per hour (MPH) to kilometers per hour (KPH), making it difficult to know my speed without pulling over and manually changing the language back to English. This creates an unnecessary safety concern. Additionally, the automatic door lock feature no longer functions properly. Although the dealership has repaired it in the past, the problem has returned. I also continue to receive a dashboard warning indicating that the Forward Collision Warning system is disabled, even though the feature is clearly enabled in the vehicle's settings. This inconsistency raises concerns about whether the safety system is functioning as intended. Another ongoing issue is that the vehicle randomly drains its battery. Both AutoZone and the dealership have tested the main battery and the auxiliary battery, and both have been found to be in normal working condition. Despite this, the battery drain continues to occur without explanation randomly. These recurring software and electrical problems have become unacceptable. Jeep has been unable to provide a permanent solution, and I believe the company should stand behind its product by acknowledging and resolving these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753837July 30, 2026
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2026 Jeep Cherokee. The contact stated that while driving and making a right turn, the vehicle hesitated and jerked while depressing the accelerator pedal. Additionally, the contact stated that while attempting to accelerate from a complete stop, the vehicle failed to respond. The vehicle was turned off and restarted and responded as intended upon shifting into drive(D). No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a loss of battery communication with the computer due to a dead battery. The battery was replaced; however, the failure persisted. The contact stated that the vehicle was previously repaired under an unknown recall. The vehicle was taken back to the dealer for a third time, but no further diagnostic information was available. The manufacturer was notified of the failure and advised the contact not to trade the vehicle due to the safety risk. The service manager informed the contact that another repair attempt was required before the vehicle could be considered under the Lemon Law. The vehicle was not repaired. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753732July 30, 2026
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 35 MPH, the lights on the instrument panel became dark and the vehicle stalled. The failure had occurred on several occasions. The vehicle was taken back to the residence; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753471July 29, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
This vehicle has now experienced three separate incidents of sudden loss of propulsion while traveling at highway speeds, requiring it to be towed to the dealership on all three occasions. Each incident involved the same dangerous defect, and after each repair I was assured, the vehicle had been repaired and was safe to operate. Despite those assurances, the identical defect has continued to recur. This is not simply a customer satisfaction issue; it is an ongoing safety issue that places my family and every motorist around us at significant for catastrophic event. On May 12, 2025, I took delivery of my 2025 Jeep Grand Cherokee High Altitude. On June 23, 2025, the vehicle experienced its first sudden loss of propulsion while traveling at highway speed and was towed to Ryan Auto Mall in Buffalo, Minnesota. On January 5, 2026, the identical defect occurred again. The vehicle once again lost propulsion while traveling at highway speed and was towed to the dealership. From January 5, 2026, through May 13, 2026, my vehicle remained at the dealership for approximately four and one-half months while Stellantis and its authorized dealer attempted to diagnose and repair the recurring defect. Following that extended repair process, I was advised that the vehicle had been repaired and that the issue had been resolved. Settlement Agreement: On May 13, 2026, I executed a Release Agreement with FCA US LLC. As part of the negotiated settlement, I was required to enter into a lease for a 2026 Jeep Grand Cherokee. The only reason I agreed to sign the Release Agreement and enter into the new lease was because I relied on Stellantis' representations that the 2025 Jeep had been successfully repaired and that the dangerous defect had been permanently corrected. Had I been informed that the vehicle remained susceptible to the same failure, I would never have agreed to retain the vehicle or execute the related lease agreement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753392July 28, 2026
SUSPENSION
Car back end noise. Back end raised with front end down. Car had no cushion when going over small bumps in road. Handling and steering was not normal at speed above 35. Service suspension immediately displayed. Car is 2022 with 17,302 miles. Car is at dealer now. They want lots of money to repair suspension
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753344July 28, 2026
ENGINE, POWER TRAIN
My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set DTC P2338 ("Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold"). Although my VIN is not included in Safety Recall 78C (NHTSA 25V-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' STAR Center reviewed the case, confirmed internal engine damage, and recommended complete engine replacement. While driving at highway speed, the vehicle suddenly lost power and entered limp mode. I was able to safely exit the highway, but this defect created a serious safety risk and could have resulted in a crash. Stellantis has already expanded the recall population after identifying additional affected vehicles. My vehicle was built during the same production period, experienced the identical failure, and has a manufacturer-confirmed engine replacement recommendation. Chrysler's XC2 program provides unlimited years/unlimited mileage engine coverage for this defect, which is linked to engine manufacturing issues. Based on the identical failure characteristics and confirmed diagnosis, I believe my vehicle is affected by the same defect and should be included in Recall 78C and the associated XC2 warranty coverage. I am submitting this complaint to request that NHTSA investigate whether additional vehicles outside the current recall population are experiencing the same defect and whether Recall 78C should be expanded to include affected vehicles such as mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753177July 27, 2026
ELECTRICAL SYSTEM
The 12-volt auxiliary battery on this 2022 Jeep Grand Cherokee 4xe plug-in hybrid repeatedly discharges to a completely dead state while the vehicle is parked and switched off. The vehicle has failed three times in approximately 30 days. First failure, June 26, 2026: the vehicle would not start. Numerous fault codes were stored across multiple modules, including P0562 (system voltage low). The odometer display was flashing, indicating a module had dropped off the communication bus. Second failure, July 13, 2026: less than 48 hours after returning from a road trip and parking, the same condition recurred. The vehicle required external 12-volt power to start. Third failure, July 26, 2026: a brand-new AGM battery had been installed on July 24, 2026. Within 48 hours of installation the battery measured 5.85 volts — fully discharged. An 80Ah battery discharging in 48 hours indicates a continuous parasitic draw of roughly one amp, which is 20 to 40 times the normal key-off draw for a sleeping vehicle. Owner testing has ruled out both the battery and the charging system. The DC-DC converter was measured delivering 127 amps at 13.9 volts, confirming it functions. The replacement battery accepts and holds a full charge, resting at 13.06 volts after recharge. The previous battery passed a printed conductance and load test. During each failure, the entire camera system and the ParkSense park assist system drop out simultaneously and the odometer flashes. Stored codes include U0159-00 (lost communication with parking assist control module) and B2204-00 (ECU configuration mismatch). Separately, and even when the 12-volt system is healthy, the rear backup camera intermittently fails to activate at startup and sometimes only begins working after 5 to 10 minutes of driving. Safety concerns: 1. Rear visibility. The backup camera intermittently does not display an image when the vehicle is placed in reverse. 2. Loss of motive power. 3. Stranding
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753005July 27, 2026
POWER TRAIN
The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was reversing the vehicle, the hybrid vehicle suddenly changed direction, and the vehicle drove forward approximately 3 feet and stalled. The vehicle was towed to the local dealer. The contact was informed that the part needed to repair the vehicle was on back order. No further information was available. The manufacturer was notified of the failure. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752945July 26, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Since Nov 2025 there has been a recall with still no remedy for repair. The recall is a huge safety risk regarding the hybrid battery worrying me about it exploding or catching on fire as it warns me to not charge it in my garage and be careful charging it which is the only reason I purchased this hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752942July 26, 2026
ENGINE
This is for Jeep's brand new Hurricane 4 engine. The buyer has no option to chose the reliable 3.6L 6 cylinder in the 2026 Summit model. Theis 4 cylinders throttle response lag, from a stop or slow speed, is EXTREMELY dangerous! When trying to move into traffic from a street or driveway the Jeep just rolls slowly as if it was in Neutral; there is no acceleration. I can floor the accelerator pedal & it takes literally a full 2 seconds every time before the engine responds. All the while the traffic you are trying to safely merge into is rapidly approaching. I took my Jeep to the Jeep Service Department & their response was "NO DTCS. COMPARE TO LIKE VEHICLE, AT THIS TIME WORKING TO SPEC . NOTE ENGINE IS TURBO EQUIP AND MAY HAVE A SLIGHT DELAY UNTIL TURBO KICKS IN". No throttle response for 2 seconds does not fall into the category of a "SLIGHT DELAY". When a vehicle is approaching at 45-50+ MPH and you have no throttle response ... it's an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752887July 26, 2026
EXTERIOR LIGHTING
I was driving back from the airport and as it began to get dark, it became apparent I had no headlights. I somehow managed to drive the last two hours home on parking lights and lights from other vehicles.I took it to a Chrysler Jeep dealership Goldies in Huntington, West Virginia. The exam that I put a bulb in the driver side. In the passenger side, the LED portion is still glowing, but is yellow green and they told me it would require a headline assembly which would call somewhere between 1500 and $2000. The bulb alone was just over $500. They told me that the filaments had cracked in the bulb despite no apparent damage to the vehicle. I owned an accurate T from 2008 to 2021 I and it never required new bulbs. I actually don’t do much nighttime driving so they could not have many hours on the lights. I don’t know what but something is wrong here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752690July 24, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the instrument panel went blank. The contact became aware that the VIN was included in NHTSA Campaign Numbers: 25V741000 (Electrical System) and 26V328000 (Air Bags). The vehicle was driven to a local dealer, who later informed the contact that the recall repair for NHTSA Campaign Number: 25V741000 (Electrical System) could not be completed due to a lack of adequate staff or equipment. The vehicle was then towed to Thomas Auto Centers (67791 Mall Rd, St Clairsville, OH 43950), who informed the contact that the recall repair would take three to four weeks to complete. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, opened a case, and followed up with the first dealer, who had the vehicle towed to the second dealer. The failure mileage was approximately 35,198.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752682July 24, 2026
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 35 MPH and making a left turn, the vehicle decelerated to 29 MPH and failed to properly accelerate. The accelerator pedal was depressed and went down to the floorboard. The vehicle was pulled over safely and avoided a crash. The contact attempted to restart the vehicle. The battery power was at 1 percent after driving the vehicle. The local dealer was contacted about the Lemon Law. The vehicle was towed to the local dealer, and the contact was informed about the cost of a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 54,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752514July 23, 2026
UNKNOWN OR OTHER
See safety recall from November 2025, no fix at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752438July 23, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that it needed to be replaced, which was done, with no further testing per technician's notes. Six weeks later, in July 2026, my vehicle was found bricked in my driveway again, giving the same warnings on the dashboard as it did in May. Once towed to the dealership again, with further parasitic testing, they found a "TSB about improper BCM software causing the 12v systems battery to be drained, as well as the kombi flickering which was also experienced while vehicle was in shop. TSB stated the BCM needs to be flashed." (taken from the technician's notes). As the dealership explained it to me, my vehicle failed to receive an update for the BCM, causing this glitch to drain my 12v battery. Due to my vehicle exceeding the 36,000-mile warranty, the dealership forced me to pay for the work done in both May and July, in addition to paying for a rental car while my vehicle was in the shop, even though the cause of this problem originated from the manufacturer, and was no cause of mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752292July 23, 2026
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe shut down twice while I was driving home on the freeway. This vehicle is not safe to operate under these conditions.Despite these concerns, the issues have not been resolved. Stellantis has removed 4xe models from the Jeep website due to safety concerns, recalls, and a high volume of customer complaints. At this time, there appears to be no effective remedy, and a simple software update will not correct these defects.My vehicle continues to produce an extremely loud engine noise, even while operating in hybrid mode. I am very familiar with how a Jeep should perform—this is my fifth Jeep Grand Cherokee—and I have never experienced anything like this before. Even my previous gasolineonly models operated much more quietly. In contrast, both the hybrid and gas modes on this vehicle sound like a diesel truck. Additionally, the fuel and oil warning light remains on constantly. I have contacted Jeep Customer Care multiple times, as well as the servicing dealer, and I was repeatedly told to “add more gas and continue driving the vehicle.” Despite following those instructions, the issue persists. The warning light does not turn off, the engine remains excessively loud, and the fuel consumption is unreasonable. The situation worsens in cold weather. The battery drains rapidly from 100% without explanation, even when the vehicle has been properly charged. At this point, I am genuinely afraid to charge the vehicle and even more concerned about driving it.In addition, the vehicle feels sluggish while driving and frequently does not pick up power as it should. There is a noticeable delay
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752280July 23, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle is an active fire hazard subject to the high-voltage battery recall (NHTSA 24V-718). The manufacturer's safety instructions require me to stop charging the vehicle and park it away from homes and structures. Because I am currently leasing this vehicle from Chrysler Capital and have no alternate transportation, I am forced to drive an active fire risk for daily transit. The local Jeep dealership has refused to provide a temporary loaner vehicle or rental accommodation while a final remedy is pending. The lack of a timely repair, combined with the refusal of the manufacturer to provide safe, alternative transit, forces me to operate a defective vehicle that poses an immediate safety risk to myself, my family, and the general public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751595July 20, 2026
POWER TRAIN
I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from Stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a MAJOR SAFETY ISSUE in need of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751491July 20, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger’s seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. Upon pulling over to the side of the road and inspecting the vehicle, the contact's husband noticed that the rear passenger-side coil spring had detached and was ejected from the vehicle. The driver drove the leaning vehicle to the dealer via a side road; however, the vehicle was not yet diagnosed or repaired. The contact stated that the vehicle was previously taken to the dealer for a recall repair under NHTSA Campaign Number: 26V051000 (Suspension), but the dealer informed the contact that the vehicle passed inspection and no repairs were needed. The contact stated that the failure occurred while on vacation, which required the contact to obtain a rental vehicle. The manufacturer was notified of the failure and denied vehicle rental assistance. The contact stated that both the dealer and the manufacturer failed to return phone calls. The failure mileage was approximately 61,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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