Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11495936December 4, 2022
POWER TRAIN
The Jeep will just get locked in either 1st or 5th gear. Which has almost caused me to wreck multiple times. From doing my own research I understand that is has been a problem with 2014-2015 year jeeps. I find it very disappointing that nothing has been done to recall these vehicles in order to have the issues resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495976December 4, 2022
AIR BAGS
ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495891December 3, 2022
ELECTRICAL SYSTEM
The electrical system in the 2014 Jeep Grand Cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. The radio and most importantly the rear view camera will not activate. It does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) The main problem is the rear view camera will not turn on when you just started the car, (when you need it) The Radio, Navigation, Rear camera, climate control all don’t work. So one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495925December 3, 2022
ENGINE
car engine has a sound of tapping. I research on YouTube ，it is rocker arms ticking when rocker arms broken. many complains about this problem of jeep v6 3.6 engines. it can cause engine brake down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495801December 2, 2022
ENGINE
Plastic Oil Cooler leaking. This is a $800 repair, and seems to be a very common problem among Jeep Grand Cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495832December 2, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
2007 Jeep Grand Cherokee inside door handles cannot be open any of the doors from the inside you have to open it from the outside because the plastic of the inside door handles are made of cheap plastic and Chrysler knows about it ever since 2005 to 2011 and never had a recall what concerns me with people have small children that you can't get out of the vehicle in a time of the emergency and it really concerns me if the vehicle ever caught on fire or flooded or underwater you can't get out and it's the death trap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495583December 1, 2022
UNKNOWN OR OTHER
Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it’ll turn back on causing insane distractions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495621December 1, 2022
UNKNOWN OR OTHER
On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "X" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with GPS etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 Jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ Apple Car Play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495451November 30, 2022
UNKNOWN OR OTHER
UNKNOWN: My Uconnect 4C NAV with 8.4 Inch Display Screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between AM, FM, and Sirius Satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my Travel Link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my Jeep Grand Cherokee. It is a 25th Anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until March of 2023. Thank You very much. I would appreciate any help you could give me to help me resolve this very annoying issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495292November 29, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine would not turn over. The contact stated that numerous attempts were made before the vehicle started. The contact stated that the check engine and Stop/Start lights were illuminated. The contact had driven the vehicle to an Auto Parts store where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooler needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495301November 29, 2022
POWER TRAIN:DRIVELINE:DRIVESHAFT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, an abnormal noise was heard coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the driveshaft needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495088November 28, 2022
ELECTRICAL SYSTEM
Touchscreen display bubbling, delamination, malfunctioning during use, including during back up camera usage/display, navigation display, climate control malfunction. Touchscreen malfunction including functions turning on and off by themselves, system has life of its own. Display continues to show back up camera display even when driving forward commences (see photo). Safety issues/Symptoms include radio changing volumes to extreme levels my itself during driving, back up camera while in use disappearing and screen going blue, navigation system while in use changing to other functions without user input.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495193November 28, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving on the highway at various speeds, the accelerator pedal was depressed but the vehicle slowed down and lost motive power. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495203November 28, 2022
ELECTRICAL SYSTEM
While car is driving, the infotainment system which controls heating/air conditioning, NAV, radio, etc. will start to flash, make noises on its own, play the radio and the stations switch on their own. It is extremely dangerous and distracting while trying to drive the car. The only way to stop is to turn it off but then you have no access to a navigation system which presents its own dangers. Without proper heating in the winter months or cooling in the summer months, the car can be dangerously cold or dangerously heated, especially dangerous when driving around young children or my elderly parents. When I contacted the dealer about it, they reported they have heard of this happening, that there is no recall despite the inherent dangers and that it would cost over one thousand to repair. It has not been inspected by any manufacturer, police, insurance rep or others as it has only been occuring for a couple months and I was hoping if I reset the system, it would stop. There have been no warning signals that this is occuring. When I decided to do an internet search, I found that thousands of 2018 Jeep Grand Cherokees are having this issue, that it's been widely reported to NHTSA and that Jeep has not issued a recall, despite the dangerous driving of a vehicle such as this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495229November 28, 2022
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Power steering failed while vehicle was operating at highway speeds. After several ignition restarts power steering was restored. Several auxiliary safety systems failed at the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495234November 28, 2022
UNKNOWN OR OTHER
In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495024November 27, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494846November 25, 2022
UNKNOWN OR OTHER
The screen on my 2018 jeep grand Cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I’ve been told the entire screen and radio have to be replaced which will cost over $800. I have 66k miles on my jeep. I’ve seen this has been an issue for many 2018 jeep owners. I have an appointment on November 30th at angola Chrysler jeep in Angola indiana to have this replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494788November 24, 2022
SERVICE BRAKES
Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494656November 23, 2022
STEERING, SUSPENSION, UNKNOWN OR OTHER
My jeep does the death wobble anytime I hit a small bump in the road, pothole, Lane marker...etc. it is very hard to control at that point and seems as though it might flip if it gets any worst or hit a big enough bump. It is very hard to control and to get to stop once it gets going. It poses a huge safety concern for myself and others being that I have to get the truck to stop when it does the death wobble which means someone coming behind me would/should have to stop as well and definitely is a nuisance to myself and other drivers. Please help. I have read and been told it could be any one of the steering or suspension components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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