Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11497611December 15, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497367December 14, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11497443December 14, 2022
FUEL/PROPULSION SYSTEM
The capless gas system is cheap and coming out of the car. It leaks gas out of the bottom and every shop ignores me. I have found multiple conversations online with people having the same problem. This should be recalled. The system was redesigned three times in one year. It is poor engineering. It causes my car to throw codes over and over to no relief.it had happened multiple times over my past two years owning it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497315December 13, 2022
UNKNOWN OR OTHER
The touch screen on my UConnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in Jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the NHTSA can make this a recall promptly Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497053December 12, 2022
UNKNOWN OR OTHER
The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497069December 12, 2022
ELECTRICAL SYSTEM
Infotainment screen has slowly been delaminating. Today, the screen began receiving phantom commands. I do not touch the screen, but the screen acts as though I am constantly touching it in random places. The radio, defrost, maps, backup camera, etc. turn on and off. It has made my car unsafe to drive because I can't keep my windshield defrosted, I can't use the navigation feature, I can't properly use the rear camera in reverse, and there is persistent beeping from the screen mistakenly sensing that I am touching it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497088December 12, 2022
SEAT BELTS
What component: The piece of plastic trim that helps guide the seatbelt into the wall of the car has cracked and is preventing the seatbelt from retracting. Safety Risk: This prevents the seatbelt from retracting while driving the car (if it becomes loose it stays loose and therefore doesn't restrain the driver.) Inspection: The dealer said this is not covered under warranty or recall. (I called and described the problem to them.) This just started suddenly with no warning. My car has about 110,000 miles and this happened recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497158December 12, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
My car recently started making a grinding noise that got bad really fast. I had it towed to the dealership to get a diagnostic test done. I was told that it was my transfer case that was making the noise. Now this caught me by surprise because I had no warning lamps on my dashboard or no messages alerting me of any problems that would point to it needing servicing done it just happened out the blue. Because of this problem my car has a hard time accelerating and this is no good to me because I live in Atlanta Georgia where there is nothing but Highway and hills. My car makes a constant grinding noise no matter how fast I’m going or how hard I press on the gas. With the acceleration of the vehicle being bad I have almost been in a few incidences where people have almost rear ended me. An inspection by the manufacturer has not been done as of yet. I would just like to know what can be done about this especially because my car STILL has no warning lamps and the grinding is so bad that I can no longer drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496853December 10, 2022
WHEELS
ABS light/Traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496771December 9, 2022
SEATS
Driver headrest popped open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496825December 9, 2022
UNKNOWN OR OTHER
Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496827December 9, 2022
FUEL/PROPULSION SYSTEM
I am having difficulty pumping gas the pump continually shuts off. I Am upset that during snowstorm to get home i was unable to fillup causing me to get stranded. I thought the nhtsA was here to ptotect us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496630December 8, 2022
SEAT BELTS
A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496654December 8, 2022
AIR BAGS, ENGINE, UNKNOWN OR OTHER
Airbag light has stayed on even after a battery replacement. Check engine light now stays on for no apparent reason.That’s all,thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496680December 8, 2022
UNKNOWN OR OTHER
In reference to recall W79/20V-699, to date I have attempted on four (4) occasions to have the recall addressed by my dealership, Gettel Chrysler Dodge Jeep Ram of Punta Gorda, Florida without success. I have even contacted corporate about the problem to no avail. Is there anything you can do to force them to follow through on the recall repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496583December 8, 2022
ELECTRICAL SYSTEM
The UConnect screen is delaminating which is causing the touchscreen to malfunction. This is causing the navigation system, radio, seating controls, and climate control to be inoperable for spans of time. I have already had several occasions where this has caused unsafe driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496431December 7, 2022
EXTERIOR LIGHTING
When making left or right turn using the turn signal, the headlight related to that turn signal goes off. This happens when the headlight control is set on "auto" for the headlight to come on at dusk. This is an extremely hazardous condition not only for on coming traffic but also for the driver because of elimination of lighted visibility to the area turning into. Jeep mechanics have repeatedly voiced excuses for a hazardous design flaw which needs to be recalled and corrected. Please Please Please research and take steps to remedy the issue. I'm fearful of not only receiving a ticket but also because of the hazard this condition presents. William Peterson
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496503December 7, 2022
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
2nd time in last 2 months loss of power steering and all warning lights came on dash while driving. Very difficult to steer and would have not been able to make emergency maneuver. Vehicle was in shop for 30 days for same issue and power steering component was replaced but problem occurred again. If this had occurred when making a turn I would of been unable to control vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496284December 6, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving 30 MPH and various other speeds, an audible warning sound was heard inside the vehicle and the temperature gauge indicated that engine was overheating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496147December 5, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed smoke coming from the sunroof. The contact stated that the smoke turned into flames. The contact was able to pull over and the fire department was contacted, and they were able to extinguish the fire. There were no injuries reported. The vehicle was taken to the dealer, and they stated that no failure was found. The contact's insurance also diagnosed the vehicle they stated that it could be a wiring issue. The manufacturer was contacted and provided no assistance. The failure mileage was 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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