Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11523576May 23, 2023
ELECTRICAL SYSTEM
UConnect 8.4 touchscreen just started going crazy like someone was constantly pressing multiple buttons without stopping. Makes it totally unusable. Distracting driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523407May 23, 2023
UNKNOWN OR OTHER
On May 12, 2023 when driving through Albuquerque, NM on I-40 our panoramic sunroof exploded. As best we could tell, nothing hit it and there we no pressures changes as we were on the west side of Albuquerque headed west. Fortunately we did not have it open so no glass got in the car. We called our insurance after we stopped to buy plastic bags and tape to cover the damaged sunroof. Once we got to our destination we called the local dealership and they said they couldn't get us in for 2 weeks. It would have been nice if they said we'll get you worked in to at least cover it to keep rain from getting in. It's now been over a week and the glass is still back ordered and we have not ETA on getting it in. Frustrating that Jeep isn't able to quickly repair what I would call a safety item.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523144May 22, 2023
UNKNOWN OR OTHER
While driving the transmission will go into neutral without warning. I have to coast to a spot I can pull over then put into park then back into drive again and vehicle will go . It has done this three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523153May 22, 2023
AIR BAGS
The contact owns a 2009 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the driver’s side air bag warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air bag was faulty and needed to be replaced. The local dealer was notified of the failure and informed the contact that the air bag part had been discontinued and was no longer available. The manufacturer was not yet contacted. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523159May 22, 2023
ENGINE, ELECTRICAL SYSTEM
Per the dealership: The engine wire harness ws not sitting where it should have been, and was melted by the cadillac converter. This caused the auxiliary battery to fail, and the jump fuse block to blow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523166May 22, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance system failed to alert as needed and failed to automatically stop the vehicle when another vehicle was ahead. The contact had to depress the brake pedal to stop the vehicle immediately. The vehicle was taken to the dealer; however, no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523207May 22, 2023
EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523232May 22, 2023
ENGINE AND ENGINE COOLING
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523073May 21, 2023
ELECTRICAL SYSTEM
The instrument cluster stopped working and is completely blacked out. There was no warnings that it was going to happen. It just stopped working and no I do not need a new fuse. It's just a bad cluster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523106May 21, 2023
SEATS
The headrest on the driver's side seat just spontaneously deployed and sprang forward. Thankfully it didn't cause an accident but now the headrest will not go back into position because the clips are busted. No warning of any kind and no reason to think it was faulty but apparently the clips are faulty because they busted causing the headrest to spring forward unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522978May 20, 2023
ELECTRICAL SYSTEM
Communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. Without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523009May 20, 2023
STRUCTURE:BODY
While driving over Donner Summit (7000 ft elevation) on HWY 80 towards Reno, the Sun Roof shattered with a loud pop. Fortunately, the sun roof visor was closed so shattered glass didn't make it into the car. I have been reviewing online forums and have found there are other instances of this happening with a similar vehicle like mine which is a 2021 Jeep Grand Cherokee. https://www.jeepgarage.org/threads/shattered-sunroof.240280/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522974May 20, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
Battery has died three times within 1.5 years…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522941May 19, 2023
SEAT BELTS, UNKNOWN OR OTHER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522757May 18, 2023
AIR BAGS
Clockspring has gone bad and caused my airbag light to come on and off. A recall has already been placed for Jeep Wrangler but Grand Cherokee should have been included with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522606May 18, 2023
ENGINE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon start of the vehicle; an abnormal, clamoring sound would emit from the engine without warning. The vehicle was taken to the dealer where they replaced 2 cam shafts and other engine parts; however, the failure persisted. The vehicle was taken back to the dealer a second time where a total of 18 different engine parts were replaced but to no avail. The vehicle was taken back to the dealer for a third time where it was kept for an extended period; she was later informed that there was no fault with the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522450May 17, 2023
FUEL/PROPULSION SYSTEM
Recall 19V-813 was initiated on November 14th, 2019. It is now May 17th, 2023 and the manufacture still is OUT OF STOCK on this part needed to remedy the situation. I'm reporting this because it states if the mfg. cannot remedy in a reasonable amount of time to report it to NHTSA which is what I'm doing. If something happens regarding safety everyone is now on notice that it's unacceptable to be backordered for a recall part for 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522498May 17, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that she noticed a burning odor while operating the heating system. The contact then stated that she noticed smoke coming through the vent. No warning lights were illuminated. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where no failure could be determined. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522376May 16, 2023
ELECTRICAL SYSTEM
My 2011 Jeep Grand Cherokee has had an issue with the Total Integrated Power Module since the year I bought the vehicle new from an authorized Jeep dealer. I have since taken it to Rentschler Chrysler Jeep of Slatington PA multiple time and had the vehicle misdiagnosed (even though I told the service manager that I thought it was the TIPM). The finally did a re-wiring of the TIPM as per the recall that was eventually initiated. Since then I have taken my car back multiple times as the issue is not resolved. My vehicle shuts off when driving multiple times a year. This has happened at inopportune times such as braking, going down hills, going through intersections and turning. The re-wiring of the Total Integrated Power Module has not fixed my vehicle and I told the service manager this. The most recent visit to the dealer resulted in me paying for a crank sensor to be replaced. This has not fixed the issue, as my vehicle shut off while driving again. I do not believe the re-wiring of the TIPM has corrected the recall of my vehicle and the service manager said I could buy a new TIPM. I believe this is wrong and I have spent so much time and money on this vehicle. This is putting me and my passengers in a dangerous situation every time I drive my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522222May 16, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
My vehicle has a faulty front camera system that began at around 1800 miles. When driving, multiple lights will illuminate on the dash. The cruise control, blind spot monitoring, lane keep system, and emergency automatic brakes will shut off. It has been in the shop off and on since May 13,2022. Dealership has been replaced multiple parts, but is unable to get camera system to recalibrate and function properly. Car manufacturer, Jeep, has gotten involved and can not seem to figure out what is wrong either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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