Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11524159May 27, 2023
ENGINE
3.6L Pentastar engine is defective. In October 2020 (55,000 miles), there was a ticking noise coming from engine and reduced engine power. Fields Jeep Dodge Ram Chrysler replaced right intake camshaft and 6 lifters, rockers, and related gaskets. In April 2021, I noticed same ticking noise; brought back to dealership; dealership found "nothing wrong." In March 2022 (70,000 miles) I heard same ticking noise; brought to dealership; insisted something was wrong. SURPRISE! This time, ALL (12) ENGINE lifters/rockers/gaskets & camshafts replaced. Now, May 2023 (80,000 miles) there is, again, ticking in engine/loss of power; this time there is a noticeable bucking and surging when the engine is cold. There were no warning lights or messages on the dashboard to indicate impending engine failure. Symptoms I experienced were loss of engine power, ticking, and bucking/surging. I WISH someone from NHSTA would come and inspect the car. Safety issues can arise if the engine fails while being driven - increased risk of stalling, loss of motive power, obviously collision, any number of things. On two separate occasions, Jeep dealership identified and "fixed" the issue with the same faulty parts that caused the problem in the first place. Other than the dealership, no one else has inspected the vehicle. This issue is ongoing and will continue to occur as a result of an inherently faulty engine design, for which the only remedy is to fix it with the same defective parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523959May 26, 2023
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle started hesitating and then started losing motive power. The contact stated he started to smell an electrical burning odor. The contact parked on the side of the road and continued driving the vehicle to his residence after 15 minutes. The contact stated that he experienced the failure a second time. The contact took the vehicle to the local dealer but was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the coolant pump to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523978May 26, 2023
ELECTRICAL SYSTEM
March, 2022 - Replaced battery, vehicle died and wouldn't turn on. May, 2022 - Washing vehicle, electrical dash clusters, where gas and speed gauge is, and music screen in the center, horn, and start button started going haywire. We were still able to drive home, however, while driving all electrical went black. We were not able to tell the speed we were going, use blinkers or hazard lights. Once we got home, the start engine button wouldn't turn off the engine, was flickering on and off. We ended up pulling a fuse that turned off the engine. May, 2022 - A mechanic diagnosed BCM has severe corrosion inside circuitry. June, 2022 - took to Dodge to get replaced. October, 2022 - BCM was replaced. February, 2023 - Check engine code to replace thermostat. Thermostat was replaced. February, 2023 - washed jeep, back wiper blade started going off while vehicle was turned off. Later that night while driving, dash clusters, music screen, lights, wiper blades, blinkers, started going haywire. We got home, turned the vehicle off, and it wouldn't turn back on. Then, got it towed to Dodge Dealership to check BCM. February, 2023 - May, 2023 - Dodge Dealership diagnosed that the front windshield had a leak and the battery needed to be replaced, wasn't holding charge. Had them replace a new battery in May. Technician also stated that he could tell there was water intrusion in the connector to the BCM. May 17, 2023 - took the vehicle to Windshield place to get repaired, they poured water on the windshield and wasn't able to find the leak. The vehicle died at the shop Then, had the original mechanic run another diagnostic on the vehicle and conclusions that there was a water leak in the front windshield, causing the 59 Pin Electrical connector to corrode. The parts for the connector are $10,000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523984May 26, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the odometer. This was a dangerous defect causing my car to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524065May 26, 2023
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524037May 26, 2023
ELECTRICAL SYSTEM
The UConnect screen in a 2023 Jeep Grand Cherokee intermittently stops working, freezes, or is non-responsive when touched when the car is started. It has only happened when the car is started, not while driving. This is a problem as I rely on the rear camera view to be certain no one is walking or driving behind the car when I back out the garage and my view is limited. Nothing shows on the screen. I can deal with no media showing but not no rear camera view. Late yesterday, I started the car in town and the screen just showed an icon with a radio and FM on it. (Attached photo) I've never seen that icon before. There was no sound, no view when the car was in reverse, and no response to my touching anywhere on the screen to change it. I couldn't access the fan direction, media, or anything that should have shown on the screen. This has happened over 3 times since I purchased the car 1/3/23. After driving 15 minutes, it still did not come on. At my destination, I turned the car off and on several times to see if it would re-set itself. The screen was blank each time I restarted the car. (Photo attached) 3 hours later, I started the car and the screen showed the whole system being re-booted. It was like a computer screen that freezes and has to be totally restarted. It turned itself off. However, this was hours after the incident. This morning, it worked fine, again. I have contacted a local Jeep dealer to check on it. The first appointment available is a week away. I brought up the safety recall 58A about the steering system possibly failing causing a crash. I was told to not worry if I'm not hearing any 'clunking' noise. They will also inspect the recall item with the steering in a week. I use my car for business which caused me to be concerned. I don't want to have an accident with clients in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523779May 25, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE HAD MAJOR PROBLEMS WITH MY VEHICLE RELATING TO RECALLS. LAST MONTH HAD HAD $2,800.00 IN REPAIRS DONE TO THE VEHICLE RELATED TO TWO RECALLS (Z46 & W79) I HAD TO HAVE ALL OF MY FUEL LINES AND FUEL FILTERS REPLACED AND THE AIR INTAKE MANIFOLD REPLACED AND CURRENTLY THE VEHICLE IS NOT RUNNING AS I LOST POWER ENTERING THE HIGHWAY MY MECHANICE DIAGNOSED IT AS CODE P0336-00 CRANKSHAFT POSITION SENSOR PERFORMANCE WHICH IS COVERED UNDER RECALL W58/68 TO DATE JEEP HAS DENIED THAT ANY OF THIS WORK IS RELATED TO RECALLS AND DENIED MY REIMBURSEMENT REQUEST I APPRECIATE YOUR HELP IN RESOLVING THESE ISSUES AS I CURRENTLY DO NOT HAVE TRANSPORTATION AT MY DISPOSAL EVEN THOUGHT RECALL W58/68 STATES THAT TRANSPORTATION TO BE PROVIDED IF NEEDED I CAN SUPPLY YOU WITH RECEIPTS AND EMAILS FROM FCA JEEP DENYING MY CLAIMS THANKING YOU IN ADVANCE FOR YOUR HELP IN THIS MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523812May 25, 2023
WHEELS
Lug nuts on tires have swelled up and expanded causing inability to get tire to come off with emergency lug wrench that comes with the vehicle. This poses a risk for driver if they come across a flat tire as they will be left stranded. Still have yet to find a mechanic that has been able to get my tire off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523817May 25, 2023
ENGINE
Oil filter adapter leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523882May 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving approximately 30 MPH she observed that the check battery light had illuminated. The contact stated that his wife had smelled a burning smell and returned to the residence. The contact stated that he started the vehicle and was checking the battery using a volt meter and he noted that it was only showing 12.1 volts. The contact turned the vehicle off and was returning tools to his workshop when he noted a burning smell. The contact opened the hood and observed a stream of white smoke emitted from the alternator and suddenly the alternator had burst into flames. The contact stated that he extinguished the flame using a garden hose and disconnected the battery terminals due to a clicking sound he heard coming from the alternator. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had removed the alternator and wanted it to be examined. The contact had researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 197,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523878May 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I took delivery of the vehicle on February 15, 2023. On May 23, 2023 I was driving 35 MPH and without warning, I lost power steering and the brakes (felt like bricks when I tried to stop the vehicle). The vehicle never slowed and continued at 35 MPH. I had to swerve to not hit other vehicles as I was going through stop lights. I put the car in neutral and it slowed down and then put in park.after about 3-4 attempts of turning off/on, the steering started to work as did the brakes. I drove the .5 mi down the street with my hazard lights on back to my house. At that point the engine light remained on. The dashboard lit up with numerous alerts (I made sure to take pictures of everything). I called a tow truck and sent pictures to the dealership. They had the car for 2 days, called and said that they cannot duplicate the issue, despite receiving and reviewing the pictures I sent. They said no other option but to pick up the vehicle or let the service tech drive the vehicle overnight to see if the issue could be duplicated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523785May 25, 2023
UNKNOWN OR OTHER
Passenger Window Cracked in between glass (not from rock)....could be a defect in original glass used or from heat. but either way, would be especially dangerous if one day the glass would suddenly give way and break (or violently burst) onto my passenger! It was first one. 800 miles Now three separate...I called and sent pictures to dealership with no response. Only 1400 miles on vehicle. I have pictures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523782May 25, 2023
ENGINE
While stopped at the light with your foot on the brake, the vehicle will accidentally accelerate and almost hit the car in front of you. I looked (my foot was still on the brake). Then, when I try to accelerate, this vehicle fails to get up and go... it's like it's stuck in first or second gear... I avoid the freeway because I'm afraid someone will hit me in the rear end! very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523747May 24, 2023
SEATS
The adaptive headrest deployed while I was driving. The clips broke and it is not able to be put back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523758May 24, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523380May 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Dear Sir or Madam, I want to file this complaint regarding an authorised JEEP Dealership and Service in Kyiv, Ukraine (Stolychne Highway, 90, 03045), which refuses to repair my Recall 22V-406 on my 2016 JEEP Grand Cherokee Overland. According to that I'm not able to use my car until it will be maintained and mentioned above Safety Recall will be completed because it may cause a car accident on the road or highway without my fault and this can seriously affect my, my family’s and others people health. I hope you can make a right influence on this authorised JEEP Dealership and Service to make sure this unpleasant situation will not happen again with me or any other client. Looking forward to answer from you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523496May 23, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The maker of my vehicle cannot solve an open recall on a timely manner. An existing open safety recall is registered to my vehicle for about 1 year and due to this recall I am currently exposed to a safety issue as well as lost of income as this vehicle is used for Business Purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523502May 23, 2023
STEERING
A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523507May 23, 2023
UNKNOWN OR OTHER
I noticed a fire from under the hood, half of my car burnt down. I had been parked at home for about five minutes when I noticed a fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523526May 23, 2023
SUSPENSION
The contact owns a 1996 Jeep Grand Cherokee. The contact stated that prior to purchasing the vehicle, he researched online and became aware that the VIN was included in NHTSA Campaign Number: 98V006000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and the contact was informed that the responsibility was on the consumer and the call was disconnected. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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