Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#857853March 2, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHENEVER BRAKES ARE APPLIED THEY CAUSE VEHICLE TO WANDER ACROSS THE ROAD WHILE TRAVELING. DEALER NOTIFIED, AND ALL ROTORS WERE TURNED TWICE. BUT PROBLEM STILL REOCCURRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719448February 29, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 10,000 MILES FRONT BRAKE ROTORS WERE TURNED BECAUSE OF BRAKE PULSATION. BY 18,000 MILES, BRAKES BEGAIN PULSATING AGAIN. I REQUESTED NEW ROTORS THE FIRST TIME. AND THE DEALERSHIP NOW WILL NOT REPLACE THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719472February 29, 2000
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, SUSPENSION:FRONT
ON 10-11-99 THE ABOVE AUTO HAD A FLAT TIRE, WHICH WAS REPLACED ON THE VECH. BY THE FACTORY ORIGINAL SPARE, A T155/90D16. THE TIRES ON THE BALANCE OF THE AUTO WERE P235/75R15. THE SPARE WAS PLACED ON THE RIGHT REAR. WHILE DRIVING A FEW SHORT MILES, THE CAR SEEMED UNRESPONSIVE IN HANDLING, AND SMOKE/FLUID STARTED COMING OUT OF THE TRANSFER CASES. THE AUTO WAS THEN TRAILERED TO THE JEEP DEALER LISTED. THE NEXT DAY THE FRONT AND REAR TRANSFER CASES WERE INSPECTED, NO DAMAGE WAS VISIBLE, SEALS AND FLUID REPLACED. SINCE THAT TIME, THE REAR OF THE AUTO HAS BEEN "GROWLING"(AS THE SERVICE TECH CALLED IT). NOW THE DIAGNOSIS IS AXLE PROBLEMS POSSIBLE, WITH THE REPAIR BILL AT APPROX $1500.00. MY CONTENTION IS THAT ALL OF THIS WAS DUE TO AN INCORRECT SIZE SPARE BEING PLACED IN THE VECHILE WHEN MANUFACTURED. I HAVE SPOKEN TO THREE ENGINEERS IN THE AUTO INDUSTRY THAT SAY THE PROBLEM BEGAN WITH THE SMALL SPARE. HAS THERE BEEN ANY OTHER ACTION WITH DAIMLER CHRYSLER/JEEP ON THIS ISSUE? I AM SENDING A LETTER TODAY TO JEEP SEEKINGRESOLUTION ON THE MATTER. ANY SUGGESTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719476February 29, 2000
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
SECURITY SYSTEM ERROR CODE SHOWS WHEN KEY IS TURNED. ENGINE WILL NOT START UNTIL KEY HAS BEEN TURNED ON AND OFF AND ON AGAIN SEVERAL TIMES. MAY TAKE FROM 5 MINUTES TO 75 MINUTES BEFORE STARTING YOU HEAR SOUND OF FUEL INJECTION. NO FUEL TO ENGINE UNTIL THAT TIME. THEN CAR STARTS IMMEDIATELY. CONSOLE SHOWS REAR LAMP FAILURE WHEN ALL LIGHTS ARE WORKING. SOMETIMES SHOWS THIS ERROR CODE WHEN LIGHTS ARE TURNED OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551134February 28, 2000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE VEHICLE WHINES AND HOWLS DUE TO DEFECTIVE DIFFERENTIAL. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719383February 28, 2000
AIR BAGS:FRONTAL
AIRBAGS DIDN'T DEPLOY IN FRONT END COLLISION, THEN JEEP FLIPPED ON ITS SIDE THEN OVER. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#719407February 28, 2000
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE MOUNT HAS WORN OFF AND THE MANUFACTURER IS REFUSING TO RECOGNIZE THIS AS A MANUFACTURING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719410February 28, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ELECTRICAL SYSTEM:IGNITION:MODULE
THE VEHICLE HAS BEEN STALLING AT ANY RATE OF SPEED, CAUSING THE STEERING AND BRAKING TO BE MAUAL AND HARD TO HANDLE FOR A 16-YEAR OLD. MANY PEOPLE HAVE COMPLAINED ABOUT SIMILIAR PROBLEM WITH THEIR JEEPS WITH NO FOUND REASON WHY, HAD TO TRADE VEHICLE IN. WE TOOK OUR TO JEEP SERVICE CENTER AND THEY FOUND NOTHING ON COMPUTER FIRST TIME, AND SAID NEEDED THROTTLE BODY COMBUSTION CHAMBER CLEANED, DONE. STILL STALLED, NOW COMPUTER SHOWS THE MAPPING SENSOR, $275 LATER. JUST FOR YOUR INFO., NOT SAFE DRIVING WHEN VEHICLE STALLS AND SERVICE CAN'T FIND PROBLEM, LUCKILY FATHER WITH 16 YEAR-OLD WHEN HAPPENED RECENTLY ON CURVE AND HELPED MANUEVER VEHICLE OFF THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719356February 27, 2000
STEERING: STEERING WHEEL/HANDLE BAR
STEERING COLUMN FAILED CAUSING NOISE DURING OPERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719289February 26, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GAUGE READ 1/4 TANK BUT RAN OUT OF GAS, DRIVING ON HIGHWAY, THE PUMP SHORTED OUT BECAUSE IT WAS SUCKING AIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857582February 25, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
EXCESSIVE WEAR OF BRAKE ROTORS;. AT 1,349 MILES OF WEAR BOTH FRONT ROTORS WERE REPLACED. 13,949 MILES, BOTH FRONT AND REAR ROTORS NEEDED TO BE REPLACED. DEALER NOTIFIED, BUT WOULD NOT REPLACE THE ROTORS BECAUSE THE WARRANTY WAS UP. CONSUMER TRADED THIS VEHICLE IN FOR ANOTHER. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719260February 25, 2000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, FUEL SYSTEM, OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS:FRONT ASSEMBLY:POWER ADJUST, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DEALER SOLD VEHICLE WITH LEAKING REAR SEALS, DEFECTIVE DIFFERENTIAL. NOTICED BUMPING AND WHINING NOISE LESS THAN 8 HOURS AFTER PURCHASE. SUN ROOF LEAKED CAUSING THE HEADLINER TO DETACH FROM ROOF OF VEHICLE. REPAIRED ONCE-SAID DRAIN TUBES WERE ROUTED PROPERLY. SECOND TIME REPLACED ROOF-SAID SEALS DID NOT MATCH. REAR DIFFERENTIAL REPLACED. BUT DID NOT ADDRESS LEAKAGE AROUND TRANSFER CASE, SEALS ETC IN DEC 98. NOW IT'S IN THE SHOP AGAIN! GAS GAUGE FLUCTUATES TO EMPTY WHEN IDLING. TRANSMISSION SLIPS. DRIVER SEAT AUTOMATIICALLY RECLINES AND HEATER DOES NOT WORK CONSISTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719277February 25, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THIS IS MORE A POTENTIAL SAFETY PROBLEM WITH THE BRAKE ROTOR RECALL BEING INCOMPLETE. AFTER CONTACTING THE DEALER, AND CHRYSLER IT SEEMS THAT WITHIN THE RECALL WORDING THERE IS A POTENTIAL FOR THE SAME PROBLEM THAT ALREADY EXIST TO BE CAUSED BY IMPROPER PRACTICES. WHENEVER A BRAKE ROTOR IS EITHER REPLACED OR RESURFACED THE BRAKE PADS SHOULD BE REPLACED. THIS IS DONE TO INSURE THAT YOU DON'T GET FOREIGN DEBRIS IN THE BRAKE CONTACT AREA. THE RECALL LEAVES AN OPEN IN, DEALERS HAVING AN OPTION NOT TO REPLACE THE PADS. WHEN IN FACT MECHANICS ARE TAUGHT TO DO THE REPLACEMENT ANYTIME ROTORS ARE RESURFACED OR REPLACED. WHEN CHRYSLER WAS CONTACTED THEY PUT THE BALL IN THE DEALERS COURT WHEN ISSUES CONCERNING PAD REPLACEMENT ARISE THEN THE DEALER IN TURN DOES THE SAME. CONSUMERS ARE FORCED TO BUY THE PADS WHICH SHOULD BE PART OF THIS RECALL TO BEGIN WITH. THEY ALSO GET HIT WITH A LABOR CHARGE THAT IS NOT RIGHT BECAUSE THE WORK IS TO BE DONE WHENEVER THE CALIPERS ARE TAKEN OFF THE VEHICLE FOR ANYREASON. JEEPS OWN SERVICE MANUAL STATES SPECIFIC PROCEDURES ON THE SERVICING OF THE BRAKE COMPONENTS. THEY ALSO TELL HOW THE BRAKES WORK . JUST IN THE DESCRIPTION ITSELF ON HOW THE PADS AND ROTORS WORK IS EXPLANATION ENOUGH ON WHY YOU WOULDN'T USE USED PADS WITH NEW/RESURFACED ROTORS AND VICE-VERSA. PEOPLE ARE PUT AT RISK BECOUSE IF THEY MAKE THE WRONG CHOICE AT THE DEALERSHIP ON DECIDING TO REPLACE THE PADS OR NOT THEY ARE THEN THE ONES AT RISK OF FACING THE SAME TYPE OF PROBLEM THAT JEEP IS SUPPOSIDLY TRYING TO RENDER. I HAVE COPIES OF COMPLAINTS, LETTERS, PAGES FROM THE SERVICE MANUAL, RECIEPTS AND OTHER AGENCIES I HAVE CONTACTED. SO FAR IT SEEMS THAT NOONE IS INTERESTED IN TRYING TO PREVENT A POTENTIAL PROBLEM DUE TO THE SEEMED OVERSIGHT OR NEGLIGENCE OF CHRYSLER. THEY ARE POSSIBLY TRYING TO DEFRAY SOME OF THE COST BY IGNORING WHAT EVERY MECHANIC, COLLEGE, AND OTHER MANUFACTURERS DEALERS ALL AGREE THAT THIS IS IMPROPER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719176February 24, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
4- WHEEL DRIVE SWITCH" INTERMITTENTLY APPEARS AT NO SPECIFIED DRIVING TIME OR SPEEDS. DEALER SAYS THERE ISN'T ONE TO SERVICE AND IT COULD BE AN ELECTRICAL MALFUNCTION WHICH COULD TAKE HOURS TO FIND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719179February 24, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
AS STATED EARLIER REPEATED FUSE FAILURE WORRIED ABOUT ELECTRICAL FIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719182February 24, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON MY NEW 1999 JEEP GRAND CHEROKEE, THE BRAKE ROTORS HAVE REPEATEDLY WARPED, CAUSING SEVERE SHAKING OF THE STEERING WHEEL AND CAR WHEN THE BRAKES ARE APPLIED, WHICH GREATLY DECREASES THE SAFETY AND EFFECTIVENESS OF THE CAR'S BRAKING. IN THE 14 MONTHS AND 14,398 MILES SINCE I BOUGHT THE CAR NEW, THE DEFECTIVE BRAKE ROTORS HAVE BEEN IN FOR REPAIR/SERVICE FOUR TIMES SO FAR. THE DEALER INFORMS ME THAT THE MANUFACTURER (DAIMLER-CHRYSLER) STATES THAT THE PROBLEM IS WIDESPREAD, THAT THE PROBLEM IS CAUSED BY HEAT BUILD-UP THAT IS CAUSED BY THE USE OF NEW SINTERED METAL (NON-ASBESTOS) BRAKE PADS THAT (THE DEALER SAYS) ARE NOW FEDERALLY MANDATED ON ALL NEW CARS. FURTHERMORE, THE MANUFACTURER'S POSITION IS THAT THEY WILL REPAIR OR REPLACE THE DEFECTIVE BRAKES FOR A SHORT PERIOD OF TIME ON A NEW CAR, BUT AFTER THAT (EVEN WHILE THE CAR IS UNDER WARRANTY) THEY WILL CONSIDER FURTHER REPAIRS TO BE "NOT THE MANUFACTURERS' RESPONSIBILITY". THIS IS OUTRAGEOUS. IS IT TRUE THAT THE PROBLEM OF BRAKE ROTOR WARPAGE IS NOW WIDESPREAD AMONG NEW CARS WHICH ARE MANDATED TO USE SINTERED-METAL BRAKE PADS? I'VE LEARNED VIA THE INTERNET THAT MANY, MANY OWNERS OF NEW JEEP GRAND CHEROKEES ARE EXPERIENCING THE SAME BRAKE DEFECT PROBLELM THAT MY VEHICLE HAS. SHOULDN'T YOUR GOVERNMENT AGENCY ORDER A RECALL OF THESE DEFECTIVE BRAKES? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719210February 24, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE PARTS DIDN'T FAIL. I NOTICES DENTS IN THE SLIDE GROVES FOR THE FRONT BRAKE PADS. WAS CONCERNED THE PADS COULD STICK IN A HEAVY BREAKING SITUATION. IT IS APPARENT THAT THE DENTS COULD STOP THE MOVEMENT OF THE PADS WHEN BREAKING. THIS WAS NOTICED WHEN THE FIRST BRAKE CHANGE WAS DONE, AND JEEP SAID IT WASN'T A PROBLEM. THIS COULD BE BECAUSE OF THE COST OF CHANGING THE KNUCKE JOINT. IF YOU NEED ANY MORE INFORMATION FEEL FREE TO CONTACT ME. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551064February 23, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKES SQUEAK WHILE COMING TO A STOP DUE TO BAD PAD AND BRAKES VIBRATED AND PULSATED BECAUSE ROTORS NEEDED RESURFACING, REPLACED BOTH PARTS HOWEVER VEHICLE IS STARTING TO EXPERIENCE PROBLEMS AGAIN. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857442February 23, 2000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION:REAR
VEHICLE BEEN EXPERIENCING UNNECESSARY NOISE COMING FROM THE REAR; REAR END DIFFERENTIAL WAS REPLACED TWICE BY DEALER, AND PROBLEM STILL OCCURRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857454February 23, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCES EXCESSIVE PROBLEM WITH FRONT BRAKE ROTORS WARPING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT PART WAS NOT COVER UNDER WARRANTY, AND REPLACEMENT/REPAIRS WOULD BE AT CONSUMER'S COST. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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