Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#749868August 5, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
SEVERE SHAKING IN STEERING WHEN BRAKE APPLIED STARTED AROUND 17000 MILES, WHEN VEHICLE PUT IN REVERSE IT HESITATES AND ALMOST STALLS THEN ALL OF THE SUDDEN TAKES OFF IN REVERSE ACTUALLY SPINNING TIRES, VEHICLE PULLS HEAVILY TO RIGHT, DEALER CLAIMED IT WAS DUE TO THE CROWN IN ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749798August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY JEEP BEGAN MAKING NOISES WHEN DECELERATING. THE DEALER FOUND BEARING PARTS, AND BEARING CASINGS IN THE TRANSMISSION PAN, AND TOLD ME THE TRANSMISSION NEEDS TO BE REPLACED. THIS ISN'T NECESSARILY A SAFETY ISSUE, BUT I SEE SO MANY REPORTS OF 1998 JEEP TRANSMISSION PROBLEMS, HOW DO I KNOW MINE IS NOT DEFECTIVE AS WELL ? I HAVE CONSULTED AN INDEPENDANT TRANSMISSION SPECIALIST. HIS OPINION STATES THAT THIS TRASNMISSION SHOULD NOT HAVE FAILED LIKE THIS WITH AT 43000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749800August 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS
THIS JEEP HAS NUMEROUS PROBLEMS AND HAS BEEN TO THE DEALERSHIP FOR SERVICE 4 TIME AND THEY HAVE FAILED TO REPAIR EVEN 1 OF OUR COMPLAINTS. ALL COMPLAINTS OTHER THAN THE PULL TO THE RIGHT HAVE BEEN DISMISSED WITH THE EXPLANATION OF CAN NOT DUPLICATE. THEY HAVE TRIED TO REPAIR THE PULL TO THE RIGHT BUT IT ONLY GOT WORSE. WE WERE TOLD BY A REPAIR TECH. THAT IT NEEDED A NEW PART TO CORRECT THE PULLING TO THE RIGHT BUT CHRYSLER HAS FAILED TO INSTALL THIS NEEDED PART. WE HAVE REQUESTED A REPURCHASE OF THE JEEP UNDER THE LEMON LAW BUT CHRYSLER DENIED OUR REQUEST STATING THAT THE PULL TO THE RIGHT IS DUE TO "ROAD CROWN" AND IF YOU HOLD THE STEERING WHEEL WITH A STRONG TO MEDIUM GRIP YOU DON'T NOTICE THE PULL TO THE RIGHT! WE HAVE THIS IN WRITING FROM THE ARBITRATOR THAT CHRYSLER HIRED. THE DEALERSHIP AND CHRYSLER ATTEMPTED TO CONCEAL SOME SERVICE REPAIR FORMS THAT HAD THE LOOSE REAR HATCH PROBLEM AND THE PULL TO THE RIGHT. CHRYSLER STATED IN LETTERS TO THE ATTORNEY GENERAL THAT WE HAD NEVER BROUGHT THE REAR HATCH ALARM TO THE ATTENTION OF THE DEALERSHIP WHICH WAS DISPROVED AT ARBITRATION BUT WE STILL NEVER RECEIVED A COPY OF THE REPAIR SHEET EVEN THOUGH THE DEALERSHIP HAS IT AND PROVIDED A COPY TO THE ARBITRATOR. WE HAVE PARKED THIS JEEP DUE TO THE INCREASING SEVERITY OF PROBLEMS. WE THINK THIS JEEP IS DANGEROUS DUE TO IT'S NUMEROUS DEFECTS. WE REFUSE TO LET ANYONE RIDE IN THE BACK FOR MONTHS DUE TO THE REAR HATCH (WHICH THE DISTRICT MANAGER FOR CHRYSLER FOUND WAS LOOSE AT THE ARBITRATION HEARING BY PUSHING ON THE BUMPER AND HATCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749804August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SEEMS TO SHIFT VERY ROUGH FROM 2ND TO 3RD. IF DRIVING AT SPEEDS AROUND THAT SHIFT WINDOW (20-30), ROUGH KICK IN BACK END LIKE GETTING HIT FROM THE REAR. TRANSMISSION ALSO SEEMS TO STALL THE ENGINE ON SHARP TURNS. THIS HAS HAPPENED TO ME AT LEAST 3 TIMES IN THE LAST COUPLE MONTHS. VEHICLE HAS BEEN IN TO DEALER FOR FIRST COMPLAINT AT LEAST TWICE. NO ERROR CODES DETECTED IN PCM EITHER TIME. DEALER WENT AHEAD AND RELOADED SOFTWARE, BUT DID NOT SOLVE PROBLEM. ALSO REPORTED PROBLEM TO MFG, WHO RECOMMENDED TAKING VEHICLE TO LOCAL DEALER. LOCAL DEALER CAN'T FIX THOUGH. CHRYSLER NOT HELPING WITH PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749807August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WE WERE SITTING WITH THE VEHICLE IN PARK AT MCDONALDS DRIVE THROUGH, THE VEHICLE THEN STARTED MOVING IN REVERSE. THEN TWO DAYS LATER WE WERE SITTING AT THE BANK DRIVE THROUGH IN PARK, WHEN IT STARTED MOVING IN REVERSE AGAIN. BOTH TIMES I WAS ABLE TO STOP THE JEEP FROM ROLLING INTO THE CAR BEHIND US BY USING THE BRAKE. THEN LAST NIGHT I SAW ON THE NEWS THAT THIS IS AND ONGOING PROBLEM WITH THE GRAND CHEROKEE. I JUST THOUGHT IT WAS SOMETHING OUT OF ADJUSTMENT SINCE WE BOUGHT IT USED. BUT NOW IT MADE MADE SENSE. PLEASE RECALL THIS SO NO ONE ELSE GETS HURT OR KILLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749808August 4, 2001
POWER TRAIN:DRIVELINE:DRIVESHAFT
MY WIFE PUT THE JEEP IN PARK AND LEFT IT IDLING TO GO BACK INTO OUR HOUSE TO RTIEVE SOMETHING SHE HAD FORGOTTE. ONCE IN THE HOUSE SHE HEARD A LOUD NOISE AND LOOKED OUT AND SAW THAT THE JEEP HAD CRASHED INTO A TREE LOCATED JUST BEHIND WHERE SHE HAD LEFT IT IN PARK. I CALLED THE JEEP BUSINESS WHERE I HAVE BEEN HAVING IT SERVICED FOR THE PAST FEW YEARS AND ASKED IF THEY HAD A RECORD OF THIS TYPE MALFUNCTION AND OR A RECALL COTICE FOR THE PROBLEM. THEY CHECKED THEIR COMPUTER AND TOLD ME THAT THEY DID NOT. I HAD IT REPAIRED WHICH COST STATE FARM AND PROBALY A RATE HIKE FOR ME AND A $500 DEDUCT THAT I PAID, PLUS A $275 CAR RENTAL FEE I HAD TO PAY TO HAVE A CAR FOR THEE WEEKS. LATER I SAW AN ARTICLE SAYING THAT SEVERAL PEOPLE HAD THE SAME PROBLEM AND I CALLED CHRYSLER ABOUT A MONTH AGO AND THEY COLD SHOULDERED ME, AND STATED THAT THEY WERE NOT ACCEPTING RESPONSIBILITY. I WANT TO KANOW HOW TO PROCEED TO GET MY EXPENSES BACK AND GET THE PROBLEM FIXED BEFORE SOMEONE IS KILLED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749810August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY WIFE DROVE UP TO AND OPENED A GATE. SHE DROVE THROUGH THE GATE. ON THE OTHER SIDE, SHE STOPPED THE CAR, PLACED IT IN PARK, LEFT THE DRIVER'S DOOR OPEN, THE SUV STARTED IN REVERSE TOWARD A BUILDING. THE DRIVER'S SIDE DOOR WAS SPRUNG AND DAMAGED FROM HITTING THE GATEPOST. MY WIFE WAS ABLE TO CATCH UP WITH THE VEHICLE, GET IN AND PUT IT IN PARK AND STOP THE VEHICLE BEFORE IT HIT THE BUILDING. THE DOOR SUSTAINED $ 1876 DAMAGE AND WE HAVE BEEN SURCHARGED ON OUR INSURANCE SINCE THE OCCURRENCE. WE FEEL IT WAS THE MANUFACTURER'S DEFECT, NOT OURS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749811August 4, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE TAKEN MY JEEP CHEROKEE NUMEROUS TIMES TO HAVE AN ENGINE KNOCK...A WHINING NOISE AND A BANGING NOISE CHECKED OUT. EVERYONE EXCEPT THE SERVICE PEOPLE CAN HEAR THESE NOISES. I WAS TOLD BY A MECHANIC THAT USED TO WORK FOR CHRYSLER THAT THEY KNOW THERE IS A PROBLEM WITH THE ENGINE AND THE TRANSMISSION AND THAT THEY ARE NOT ACKNOWLEDGING IT. I WATCHED THE TODAY SHOW ON AUGUST 4TH AND HEARD ABOUT THE PROBLEMS THAT EXIST WITH THE TRANSMISSION ON THE JEEP CHEROKEE AND BECAME CONCERNED. I HAVE REPEATEDLY VOICED THESE CONCERNS TO THE SERVICE DEPARTMENT AND ALSO SPOKE TO A CHRYSLER REP DIRECTLY IN A 3 WAY CONVERSATION. I WAS TOLD THAT THEY WOULD HAVE MY COMPLAINT ON FILE. THE WHINING AND BANGING NOISE HAS NOW TURNED INTO A GRINDING NOISE THAT I AM AFRAID IS EFFECTING THE POWER TRAIN TO THE POINT THAT IT WILL FAIL. THE SERVICE DEPT. HAS REPLACED (UNNECESSARILY) THE SHOCKS,THE BATTERY, AND THE DRIVE SHAFT,SAYING THAT THIS WILL REMEDY THE PROBLEM. IT HAS NOT>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749815August 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAD TO BE RESURFACED BECAUSE CAR WOULD SHAKE READY BAD WHEN BRAKING AT ANY SPEED STEERING WHEEL WOULD ALSO SHAKE REALLY BAD DURING BRAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749816August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH 34180 MILES ON JEEP THE TRANSMISSION HAD TO BE REPLACED. I REQUESTED A BUY-BACK FROM CHRYSLER. THERE WAS AN ARBITRATION HEARING WITH NATIONAL CENTER FOR DISPUTE SETTLEMENT. AT THIS TIME I FOUND OUT THAT THE REAR-END HAD BEEN REPLACED BEFORE I PURCHASED THE VEHICLE. WE WERE DENIGNED A BUY-BACK BUT WAS ASSURED THAT CHRYSLER WOULD STAND BEHIND THE REPAIRS FOR 12/12. AT 44839 MILES THE TRANSMISSION HAD TO BE REPLACE AGAIN WITH CHRYSLER SAYING THEY WOULD ONLY PAY FOR THE PARTS AND ME THE LABOR. NOW WITH 50000 MILES THE JEEP STILL DOES NOT SHIFT CORRECTLY. I HAVE HAD OTHER SMALLER PROBLEMS BESIDES THIS SUCH AS BRAKE-LINE BURSTIN AND POWER STEERING PULLEY BREAKING AND AT THIS TIME THE AC IS NOT WORKING. I HAVE HAD 4 JEPPS BEFORE THIS ONE AND NEVER HAD ANY PROBLEMS WITH THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749828August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE PARKED TRANSMISSION JUMPED OUT OF PARK AND WENT INTO DRIVE. VEHICLE TOOK OFF, ALMOST RAN OVER DRIVER,BUT WAS PULLED OUT BY A FRIEND. NONETHELESS DRIVER SUFFERED A BROKE ANKLE AND WAS TREATED AT HOSPITAL. THERE WAS A LOT OF DAMAGE TO VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#749829August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CAR WAS PULLED INTO THE GARAGE AND PLACED IN PARK WITH THE ENGINE STILL RUNNING. I EXITED THE CAR AND LEFT THE DRIVER'S SIDE DOOR OPEN. AT THIS POINT THE CAR WAS IDLING AND WAS NOT MOVING. IN APPROXIMATELY 5-10 SECONDS THE CAR STARTED MOVING RAPIDLY BACKWARDS AND PROCEEDED OUT OF THE GARAGE, DOWN THE DRIVEWAY , ACROSS THE GRASS AND WAS STOPPED BY A 10FT TALL ROW OF SHRUBS AND A CHAINLINK FENCE. AS THE CAR PROCEEDED OUT OF THE GARAGE THE OPEN DOOR SLAMMED INTO THE GARAGE , BENDING IT BACK AND CAUSING SIGINIFICANT DAMAGE. LUCKILY, MY 5 AND 3 YEAR OLD WERE SECURELY BUCKLED INTO THEIR CAR SEATS AND WERE NOT INJURED IN THE ACCIDENT. THE INCIDENT WAS REPORTED TO CHRYSLER. THEY SENT OUT AND INSPECTOR WHO REPORTED NO MECHANICAL ERRORS WITH THE VEHICLE AND THE ACCIDENT WAS DUE TO NEGLIGENCE ON MY PART. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749834August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, VEHICLE SPEED CONTROL
WHEN PARKED ON AN INCLINE/ENGINE LOW OVERNIGHT, TRANSMISSION DOES NOT ENGAGE WHEN SHIFTING FROM PARK TO DRIVE. IF THE DRIVER DEPRESSES THE ACCELERATOR, A HARD ENGAGEMENT INTO DRIVE MAY OCCUR WITH A SUDDEN AND UNEXPECTED JUMP FORWARD OF THE VEHICLE. THIS CAUSE OF THIS PROBLEM COULD NOT BE IDENTIFIED BY THE DEALER. THE OWNER OF THE VEHICLE INSISTED UPON COMPLETE REPLACEMENT OF THE TRANSMISSION. DEALER HAS AGREED TO REPLACE THE TRANSMISSION AFTER THE VEHICLE HAD BEEN OUT OF SERVICE FOR 30 DAYS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749835August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE PARKED WITH TRANSMISSION SELECTOR IN PARK THE VEHICLE JUMPED INTO REVERSE AND BACKED INTO A TREE ON MY LOT AT HOME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749837August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS IN PARK AT OUR MAILBOX, SUDDENLY STARTED MOVING BACKWARDS, IN ATTEMPT TO JUMP IN DOOR KNOCKED ME DOWN AND THE VEHICLE RAN OVER MY LEG.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#749838August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
GEAR SHIFT DOES NOT FUNCTION PROPERLY. WHEN IN PARK, FOR INSTANCE,IT APPEARS TO BE IN ANOTHER GEAR AND YOU HAVE TO FORCE WORK WITH IT TO GET IT INTO THE PROPER GEAR. IT JUMPS OUT OF GEAR EASILY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749839August 4, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
STEERING SQUEAK OR MOAN WHEN TURNING, EVIDENT SINCE DAY OF PURCHASE, VEHICLE IS NOW ONE YEAR OLD. REPAIRED NUMEROUS TIMES BUT STILL NOT FIXED. OTHER VEHICLE PROBLEMS INCLUDES WARPED ROTORS AT 14000MILES, DEALERSHIP REPLACED FRONT ROTORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749846August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
TRANSMISSION SLIPPING INTO REVERSE WHEN VEHICLE IN "PARK" WITH ENGINE RUNNING. TWO INCIDENTS. FIRST WHEN REVERSING OUT OF GARAGE - NO DAMAGE. SECOND WHEN PARKED IN POST OFFICE PARKING LOT. UNATTENDED VEHICLE, NO DRIVER AND NO PASENGERS, REVERSED ACROSS LOT AND INTO MAILBOXES. DAMAGED MAILBOX, NO PERSONAL INJURY. DRIVER'S DOOR WAS OPEN AND I WAS ABLE TO REACH IN AND PUSH GEARLEVER INTO "PARK" AS VEHICLE HIT MAILBOXES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749853August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
HEAVY TRAFFIC, STOP AND GO FOR APPROX 2 HRS, SHIFT LEVER SPONTANEOUSLY POPPED OUT OF DRIVE INTO REVERSE THEN IMMEDIATELY WENT BACK INTO THE DRIVE POSITION. THIS WHILE HAVING FOOT ON BRAKES. THIS CAUSED US TO COLLIDE WITH VEHICLE IN FRONT OF US. DAMAGE TO BOTH VEHICLES RESULTED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749854August 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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