Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11752532July 23, 2026
ENGINE
2019 Jeep grand Cherokee, noticed to have leaking water pump, engine showed no signs of overheating. Water pump and thermostat changed due to a small fluctuating of temp gauge but never over the half way mark. Took it in for diagnostics, which, after reading many reviews of ongoing issues with head gaskets in jeeps, even after Jeep said they remedy it in 2016, I asked for diagnostics done on my radiator and head gaskets to only see it was in fact leaking head gaskets. There was no signs other than a leaking water pump and small fluctuation when the water pump started to leak, but engine never read that it was overheating nor did oil temp. Seems to be an ongoing issue with the 3.6L engines that Jeep is still selling and a lot of people are paying for major engine repairs, at such lower mileages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752514July 23, 2026
UNKNOWN OR OTHER
See safety recall from November 2025, no fix at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752438July 23, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that it needed to be replaced, which was done, with no further testing per technician's notes. Six weeks later, in July 2026, my vehicle was found bricked in my driveway again, giving the same warnings on the dashboard as it did in May. Once towed to the dealership again, with further parasitic testing, they found a "TSB about improper BCM software causing the 12v systems battery to be drained, as well as the kombi flickering which was also experienced while vehicle was in shop. TSB stated the BCM needs to be flashed." (taken from the technician's notes). As the dealership explained it to me, my vehicle failed to receive an update for the BCM, causing this glitch to drain my 12v battery. Due to my vehicle exceeding the 36,000-mile warranty, the dealership forced me to pay for the work done in both May and July, in addition to paying for a rental car while my vehicle was in the shop, even though the cause of this problem originated from the manufacturer, and was no cause of mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752292July 23, 2026
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe shut down twice while I was driving home on the freeway. This vehicle is not safe to operate under these conditions.Despite these concerns, the issues have not been resolved. Stellantis has removed 4xe models from the Jeep website due to safety concerns, recalls, and a high volume of customer complaints. At this time, there appears to be no effective remedy, and a simple software update will not correct these defects.My vehicle continues to produce an extremely loud engine noise, even while operating in hybrid mode. I am very familiar with how a Jeep should perform—this is my fifth Jeep Grand Cherokee—and I have never experienced anything like this before. Even my previous gasolineonly models operated much more quietly. In contrast, both the hybrid and gas modes on this vehicle sound like a diesel truck. Additionally, the fuel and oil warning light remains on constantly. I have contacted Jeep Customer Care multiple times, as well as the servicing dealer, and I was repeatedly told to “add more gas and continue driving the vehicle.” Despite following those instructions, the issue persists. The warning light does not turn off, the engine remains excessively loud, and the fuel consumption is unreasonable. The situation worsens in cold weather. The battery drains rapidly from 100% without explanation, even when the vehicle has been properly charged. At this point, I am genuinely afraid to charge the vehicle and even more concerned about driving it.In addition, the vehicle feels sluggish while driving and frequently does not pick up power as it should. There is a noticeable delay
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752280July 23, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle is an active fire hazard subject to the high-voltage battery recall (NHTSA 24V-718). The manufacturer's safety instructions require me to stop charging the vehicle and park it away from homes and structures. Because I am currently leasing this vehicle from Chrysler Capital and have no alternate transportation, I am forced to drive an active fire risk for daily transit. The local Jeep dealership has refused to provide a temporary loaner vehicle or rental accommodation while a final remedy is pending. The lack of a timely repair, combined with the refusal of the manufacturer to provide safe, alternative transit, forces me to operate a defective vehicle that poses an immediate safety risk to myself, my family, and the general public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752136July 22, 2026
ENGINE
VEHICLE & PURCHASE DETAILS: 2018 Jeep Grand Cherokee (3.6L V6 Pentastar Engine). Purchased on/around April 27 in agreement with my credit union. INCIDENT & DEFECT DESCRIPTION: Upon taking delivery, the vehicle immediately displayed diagnostic warning codes. The selling dealer attempted diagnosis/repair for a week before directing me to take it to Bonham CDJR in Bonham, TX. Bonham CDJR cleared the codes and returned the vehicle. A couple of weeks later, while my wife was driving home, the engine suddenly and severely overheated without warning. I instructed her to pull over immediately to prevent engine destruction or stall in active traffic. My wife was stranded on the roadside in extreme Texas heat until a flatbed wrecker towed the vehicle back to Bonham CDJR. WARRANTY OBSTRUCTION & KNOWN FAILURE POINT: Upon arrival at Bonham CDJR, I informed service advisors that my third-party warranty provider (First Guard) would handle coverage. However, the dealership demanded a $1,300 upfront, out-of-pocket engine teardown fee just to "prove" the cause of failure to the warranty company. The 3.6L V6 Pentastar platform is notorious for cracking plastic oil filter/cooler housing units and failing thermostat assemblies, causing rapid coolant loss and overheating. Requiring consumers to pay massive teardown fees out-of-pocket to diagnose a known, unaddressed manufacturer design flaw creates an administrative barrier that leaves defective, dangerous vehicles on the road. SAFETY HAZARD & IMPACT: Sudden engine overheating at driving speeds causes sudden power loss, severe traffic hazards, thermal fire risks, and roadside stranding in hazardous ambient heat. This ongoing ordeal has caused severe personal distress, financial strain, and loss of wages. REQUESTED ACTION: I request NHTSA open a safety defect investigation into 3.6L Pentastar engine cooling failures and mandate a manufacturer recall with consumer repair reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751590July 20, 2026
ELECTRICAL SYSTEM, ENGINE
After purchasing the Jeep Cherokee Laredo 2017 in 2024, The jeep immediately in November/2024 started giving problems with the engine, I did report these issues to Belise Kia in West Springfield, Ma, after I dropped of the Jeep in July/2025, I was told that the jeep needed a new engine. In January/2026 I got the jeep back, but the issues remain. I`ve tried to do the inspection and the Jeep failed due to PO349, PO345, UO415 and P1009 sensors. I did report these issues to Belise Kia and their response was " we did what we need to do with the Jeep which it was changed the engine. But the engine does not appear to be replaced. I do not know what else to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751595July 20, 2026
POWER TRAIN
I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from Stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a MAJOR SAFETY ISSUE in need of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751491July 20, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger’s seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. Upon pulling over to the side of the road and inspecting the vehicle, the contact's husband noticed that the rear passenger-side coil spring had detached and was ejected from the vehicle. The driver drove the leaning vehicle to the dealer via a side road; however, the vehicle was not yet diagnosed or repaired. The contact stated that the vehicle was previously taken to the dealer for a recall repair under NHTSA Campaign Number: 26V051000 (Suspension), but the dealer informed the contact that the vehicle passed inspection and no repairs were needed. The contact stated that the failure occurred while on vacation, which required the contact to obtain a rental vehicle. The manufacturer was notified of the failure and denied vehicle rental assistance. The contact stated that both the dealer and the manufacturer failed to return phone calls. The failure mileage was approximately 61,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751140July 17, 2026
ELECTRICAL SYSTEM
The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. This is clearly a widespread chronic issue/defect with many Jeep GC models, if you look online. The screen is a big component in operating and functions in the vehicle. Having a defect which causes sight impairment and control changes while in motion is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751177July 17, 2026
ENGINE, UNKNOWN OR OTHER
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine the cause. After I escalated the matter to Jeep/Stellantis Customer Care, I was advised that the dealership is attempting to obtain additional diagnostic information and that an engine replacement may now be under consideration. I was also advised that the dealership is expected to complete higher-level technical review procedures and may request assistance from a Stellantis technical specialist if the cause still cannot be determined. I was later advised that the dealership was expected to provide follow-up information to Jeep/Stellantis by Tuesday, July 14, 2026. On the evening of July 14, 2026, the Jeep/Stellantis case manager advised me that the dealership had not followed up with her, and that she would follow up with the dealership and escalate the matter to her manager. The vehicle remains unresolved after 2 months of diagnosis and repair efforts. I am reporting this because a vehicle that stalls, shuts off, or will not remain running may present a safety risk, particularly if the condition occurs during operation. I do not know the root cause and do not want to speculate. I am requesting that this report be recorded as a potential safety issue involving a 2020 Jeep Grand Cherokee Limited X.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750761July 16, 2026
SEATS
I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750910July 16, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the front bumper sensors and Forward facing camera were faulty and needed to be replaced. The components recommended were replaced however the failure persisted. The manufacturer was notified of the failure. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750665July 15, 2026
SEATS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750690July 15, 2026
FUEL/PROPULSION SYSTEM
I own a 2018 Jeep Grand Cherokee EcoDiesel that has experienced repeated high-pressure fuel pump (HPFP) failures despite completion of the NHTSA HPFP safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the fuel system, requiring replacement of the HPFP and major fuel system components. Approximately 13,000 miles later, during routine fuel filter maintenance, I suspected the failure had returned. I asked the dealership to inspect the fuel filters for metal contamination, but they declined. I then removed and cut open the filters myself and documented visible metal shavings consistent with the recall failure. This is the second occurrence of metal contamination after the recall repair. I retained the filters, saved fuel samples, and documented everything with photos and video. I provided this evidence to the dealership and Stellantis. A STAR case was opened, but the Stellantis District Manager instructed the dealership not to perform any repairs because the vehicle has no check engine light and remains operable. The recall warns that HPFP deterioration can contaminate the fuel system and cause a sudden loss of engine power, increasing the risk of a crash. It also states this failure may occur without warning lights. My concern is that Stellantis is requiring complete pump failure before authorizing repairs, despite documented evidence that the recall failure condition has returned. I still possess the contaminated filters, fuel samples, photographs, video, and service records and will provide them upon request. I respectfully request that NHTSA investigate whether the recall remedy adequately corrects this defect and whether Stellantis' refusal to repair a vehicle exhibiting the same safety-related failure condition is appropriate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750319July 14, 2026
UNKNOWN OR OTHER
while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no clue but my jeep is to dangerous to drive period. There are not warning signs when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750460July 14, 2026
FUEL/PROPULSION SYSTEM
While driving, the vehicle experienced a sudden, unexpected engine stall and complete loss of propulsion due to a premature failure of the in-tank electric fuel pump. This failure occurred at only 37,000 miles, which is well below the expected lifespan of a major fuel system component. A sudden loss of engine power while operating at speed poses an immediate safety hazard, increasing the risk of a rear-end collision or leaving the vehicle stranded in active traffic. The fuel pump had to be replaced immediately to restore the vehicle to a safe operating condition. The original failed component was replaced by an independent repair facility, and all itemized repair orders and proof-of-payment receipts have been retained. I am logging this complaint to urge NHTSA to investigate a potential manufacturing defect in 2021 Jeep Grand Cherokee fuel delivery systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750170July 13, 2026
ELECTRICAL SYSTEM
Unknown On XXX, our 2022 Certified Pre-Owned Jeep Cherokee Hybrid was brought to the West Plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the Integrated Dual Charger Module (IDCM) offline, and completely disabled the vehicle. The West Plains Repair Order explicitly states: "Caused by codes for IDCM and module offline, will not come back online, and has disabled vehicle." Because the vehicle was rendered completely undriveable, it had to be flatbed-towed 90 miles to James River Jeep in [XXX] to resolve the corrupted modules. The Ozark service department confirmed the vehicle arrived disabled due to West Plains' improper procedure and required a new battery to restore system diagnostics. The West Plains General Manager, [XXX], flatly refused to cover the resulting $1,100+ invoice for the battery ($638.71) and towing fees. Mr. [XXX] used intimidating tactics, completely dismissed our concerns, and claimed his dealership 'chooses not to work on hybrid batteries' to evade financial responsibility. This claim is demonstrably false; on October 23, 2025, this exact same location successfully accepted and completed Federal Safety Recall 73C to reprogram our vehicle's Hybrid Control Processor software. A franchise dealership cannot choose to opt out of federal recall obligations on a whim, nor should a consumer be subjected to hostile intimidation when a dealer damages their property. Due to the absolute lack of cooperation locally, the vehicle currently sits unpaid at the Ozark dealership. Formal complaints have been filed with the Missouri Attorney General's Consumer Protection Divisionand the National Highway Traffic Safety Administration (NHTSA) using Jeep Case #XXX. We are requesting that Corporate Management review this case immediately and coordinate a direct dealer-to-dealer credit to James River Jeep to resolve this INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750148July 13, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers [XXX] and [XXX]. The internal structural plastic pins pinning back the high-tension loaded safety springs degraded, fatigued, and snapped completely on their own. altering the front occupants' driving posture, obstructing clear sightlines, and rendering the whiplash dynamic safety equipment entirely non-functional. The vehicle manufacturer (Stellantis / Jeep) is actively refusing to service or replace this failed safety equipment under the known 10-year AHR component warranty extension (Mopar Warranty Bulletin #23-018-20), citing a localized family ownership transfer. This represents a severe unaddressed occupant safety restraint hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749938July 13, 2026
ENGINE
The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the check engine warning light illuminated and started blinking quickly before remaining continuously illuminated. The vehicle was jerking, and while it was in park, it vibrated excessively. The vehicle was taken to the local dealer; however, the cause of the failure could not be determined. STAR engineers later determined that the spark plugs were inoperable. The vehicle was repaired, but the failure recurred shortly afterwards. The vehicle was then towed back to the local dealer, but was not diagnosed or repaired. The contact requested a loaner vehicle, but the request was denied. The manufacturer had not been contacted. The failure mileage was approximately 788.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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