Infiniti QX56 Complaints

540 consumer complaints on file.

#10593819May 24, 2014
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WE TURNED REAR A/C ON AND IT DIDN'T WORK, BUT FRONT DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593821May 24, 2014
FUEL SYSTEM, GASOLINE
GAS GAUGE WAS BETWEEN 1/4 AND EMPTY,YELLOW FUEL LIGHT WAS NOT ON WHEN I RAN OUT OF GAS. GAUGE IS NOT ACCURATE ANY MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588769May 15, 2014
POWER TRAIN
MY QUESTION IS SOMEWHAT IRRELEVANT NOW, SEEING THAT THE DAMAGE TO MY VEHICLES IS ALREADY DONE. I HAVE OWNED TWO VEHICLES MADE BY NISSAN, A 2004 ARMADA LE AND NOW A 2008 INFINITI QX56. ON BOTH OF THESE UNITS THE FRONT DIFFERENTIAL PINION SEAL LEAKED CAUSING DAMAGE TO THE FRONT DIFFERENTIAL BEARINGS. I HAVE HEARD OF MANY OTHERS EXPERIENCING THIS SAME PROBLEM. Q. CAN YOU PLEASE TELL ME WHY THIS ISSUE HAS NOT BEEN RECALLED BY NISSAN? IT'S OBVIOUS THIS IS A MAJOR PROBLEM (AMONG MANY OTHERS WITH THIS VEHICLE) THAT NISSAN CHOOSES TO IGNORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587766May 12, 2014
AIR BAGS
VEHICLES AIRBAG LIGHT FLASHES CONTINUOUSLY AS IF IT WENT OFF. IT IS UNKNOWN IF THE AIRBAG WILL FUNCTION DURING A CRASH. A QUICK INTERNET SEARCH WILL RETURN NUMEROUS SITES WITH THOUSANDS OF USERS WITH SIMILAR ISSUES. PEOPLE HAVE COME UP WITH A RESET PROCEDURE FOR THIS WARNING LIGHT, BUT IT SEEMS TO REOCCUR FOR EVERYONE INVOLVED. AIRBAGS MAY NOT FUNCTION DURING HEAD ON CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587216May 8, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE FUEL GAUGE DISPLAYED THE INCORRECT FUEL LEVEL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,200. UPDATED 07/08/14 MA UPDATED 07/08/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585643April 30, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITY QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V074000(FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE THAT WAS LISTED IN THE RECALL CONSEQUENCE. THE FAILURE MILEAGE WAS 134,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585600April 29, 2014
SERVICE BRAKES
WHILE SLOWLY DOWN FOR A RED LIGHT MY VEHICLE BEGAN TO LOSE BRAKING AND THERE WAS POPPING AND GRINDING NOISES COMING FROM THE BRAKES. LUCKILY THERE WAS NOT A CAR IN FRONT OF ME AND AS I WAS ABLE TO DRIVE ALONG THE CURB TO FINALLY SLOW THE VEHICLE AND LUCKILY STOPPED BEFORE BEING IN THE MIDDLE OF THE INTERSECTION . BACK IN 2010 INFINITI CHANGED OUT THE BRAKE BOOSTER AND DELTA SENSOR WHEN THIS SAME OCCURRENCE HAPPENED WITH THE BRAKING SYSTEM. NOW 4 YEARS LATER IT HAPPENED AGAIN WHICH MEANS THEY ARE STILL INSTALLING A FAULTY PART. IT IS AT THE DEALERSHIP NOW AND BECAUSE IT IS OUT OF WARRANTY THEY WILL NOT COVER THE $2100 JOB ALTHOUGH THEY ADMIT THIS IS A NORMAL OCCURRENCE IN THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578445April 9, 2014
SERVICE BRAKES
WAS DRIVING WHEN I APPLIED BRAKES . THE BRAKE LIGHT CAME ON AND BRAKE PEDAL FELT SOFT NOT FIRM, VEHICLE DIDN'T COME TO A STOP. HAD TO DRIVE ON THE SIDE OF THE ROAD TOWARDS A HILL . I APPLIED BRAKES AGAIN BUT THE CARE WOULD BARELY BRAKE . I TURN THE KEY OFF AND TURN THE CAR BACK ON. BRAKES WORKED AGAIN. THIS HAS HAPPEN MULTIPLE TIMES AND DEALER TOLD ME . THAT THEY ARE AWARE OF THE PROBLEM BUT SINCE IT'S NOT A RECALL I WOULD HAVE TO PAY FOR REPAIRS. THEY QUOTED ME 1800 FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577454April 4, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V074000(FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME DEFECT THAT WAS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576831April 2, 2014
SERVICE BRAKES
I AM HAVING PROBLEMS WITH MY BRAKE LIGHT COMING ON, AND THE BRAKES ARE GRINDING AND SCRUBBING EVERYTIME I PLACE MY FEET ON THE BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569437March 14, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565226February 21, 2014
FUEL/PROPULSION SYSTEM
MY TANK WAS READING 1/4 OF GAS IN MY TANK. AND THE VEHICLE JUST SHUT OFF. MY HUSBAND WENT AND GOT GAS AND IT STARTED RIGHT UP. I WAS ALMOST HIT BY 5 VEHICLES THAT TO WERE DRIVING ABOUT 70 MPH. PLEASE HELP. THERE IS A RECALL FOR THE 2005 MODEL FOR THE SAME THING BUT ITS HAPPENED 3 TIMES TO ME IN THE 2004 MODEL. PLEASE HELP!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563945February 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE ICC SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563283February 6, 2014
SERVICE BRAKES
I WAS DRIVING AND APPROACHING A STOP LIGHT. WHEN I DEPRESSED THE BRAKE PEDAL I HEARD A GRINDING NOISE BUT THE CAR WOULD NOT STOP ALL THE WAY. I PUMPED THE BRAKES AND ATTEMPTED TO STOP BUT IT WOULD NOT. LUCKILY THE LIGHT THEN CHANGED AND I DID NOT HAVE TO STOP. I THEN APPROACHED ANOTHER LIGHT AND THE SAME THING HAPPENED. AT THE LAST MINUTE, THE CAR STOPPED. I TOOK IT TO THE DEALER. THEY ARE CHARGING ME $969 TO REPLACE THE BRAKE BOOSTER/DELTA SENSOR. THIS IS A KNOWN PROBLEM AND I THINK THAT A RECALL SHOULD BE DONE. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562630February 3, 2014
STEERING
COMPLAINT: I AM WRITING TO NOTIFY NHTSA OF THE EXTREMELY LACK OF STABILITY CONTROL WITH MY VEHICLE. THE LACK OF STABILITY CONTROL OCCURS WHEN DRIVING OVER SMALL UNEVEN SURFACES AND CAUSES THE STEERING TO BE VERY DIFFICULT TO CONTROL. DEALER DIAGNOSIS: I VISITED AN INFINITI DEALER ON THREE SEPARATE OCCASIONS AND PRESENTED MY CONCERNS. THE SERVICE DEPARTMENTS WERE NOT ABLE TO IDENTIFY OR RECTIFY MY CONCERNS. ON DECEMBER 8, 2011 - SHEEHY'S INFINITI OF ANNAPOLIS, MD - MY VEHICLE ODOMETER READING WAS AT 23,539. ON MAY 2, 2013 - JBA'S INFINITI OF ELLICOTT CITY, MD - MY VEHICLE ODOMETER READING WAS AT 45,034. ON JANUARY 20, 2014 - SHEEHY'S INFINITI OF ANNAPOLIS, MD - MY VEHICLE ODOMETER READING WAS AT 55,430. CUSTOMER COMMENTS: SEVERAL OWNERS AND PREVIOUS OWNERS OF THE 2008-2010 QX56 (VIA RESEARCH) EXPERIENCED VERY SIMILAR SUSPENSION AND STEERING FLAWS. IF THIS IS A FLAW IN THE DESIGN OF THE VEHICLE, I DO NOT FEEL THAT IT IS THE CONSUMERS FINANCIAL RESPONSIBILITY TO TRY TO CORRECT IT, WHICH IS WHY I CONTACTED (VIA EMAIL) INFINITI'S CONSUMER AFFAIRS OFFICE ON JANUARY 24, 2010. AFTER SPEAKING TO THE SERVICE DEPARTMENTS AND REVIEWING MY VEHICLE HISTORY, [XXX] (FROM INFINITI CONSUMER AFFAIRS) CONTACTED ME ON JANUARY 31, 2014. [XXX] RESPONSE WAS EXACTLY LIKE THE SERVICE DEPARTMENTS: SHE WAS NOT ABLE TO IDENTIFY A PROBLEM. MY WIFE NORMALLY DRIVES THIS VEHICLE, BUT IT BECAME OBVIOUS TO US THAT SOMETHING WAS WRONG AROUND JULY OR AUGUST 2010. THERE IS A SERIOUS FLAW IN THE MECHANICAL EQUIPMENT AND/OR DESIGN OF MY 2010 INFINITI QX56 4X4 SUV THAT SCARES THE HECK OUT OF MY WIFE AND KIDS WHEN DRIVING IT. THIS VEHICLE IS NOT SAFE TO BE ON THE ROAD, BUT WE HAVE TO DRIVE IT BECAUSE IT IS OUR ONLY FAMILY MODE OF TRANSPORTATION. I WOULD LIKE INFINITI TO CORRECT MY VEHICLE DEFICIENCIES OR REPLACE MY VEHICLE WITH ONE THAT IS SAFE TO DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560888January 21, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 INFINITY QX56. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK WITH THE ENGINE TURNED ON AND EXITING THE VEHICLE, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A NEARBY BUILDING WITHIN TEN MINUTES. THE CONTACT INDICATED THAT THE SHIFTER LEVER WAS STILL ENGAGED IN PARK AFTER THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED BUT NO INFORMATION WAS PROVIDED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560237January 16, 2014
SERVICE BRAKES
WHILE DRIVING THE VEHICLE AND PRESSING ON THE BRAKES THERE IS A LOUD CRANKING, GRINDING NOISE AND THE BRAKES APPEAR TO LOCK UP. THE SLIP, VDC OFF AND BRAKE LIGHTS ILLUMINATE ON THE DASHBOARD. I WILL USUALLY HAVE TO TURN THE VEHICLE OFF AND BACK ON FOR THE LIGHTS TO GO OFF AND TO DRIVE THE VEHICLE. THIS WORKS INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559342January 10, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE TOO BEC OF WHOLE LED PANEL INSTEAD OF REGULAR BULB. DEALER SERVICE GUY SAID LOT OF THE SAME PROBLEMS TOO (PART NO. 26590-7S000, QX56: 2004~2010, ARMADA: 2004~2012 MODELS). PLEASE REVIEW THESE PROBLEMS FOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557647December 29, 2013
SERVICE BRAKES
I WAS DRIVING ON 12/15/13 AND EMERGENCY BRAKE ICON CAME ON I TRIED TO PRESS BRAKES AND GRINDING NOISE CAME FROM FRONT WHEN I PRESSED BRAKE WHEN I RELEASED BRAKE AND PUMPED AGAIN AND HAD TO DO NUMEROUS TIMES AND CAR WOULD NOT STOP. I HAD TO GO OFF THE ROAD ONTO GRASS AND CAR FINALLY SLOWED DOWN. I TURNED OFF CAR AND EMERGENCY ICON WAS OFF AND BRAKES WORKED LIKE NOTHING HAPPENED. TODAY AT 12/29/13 SAME THING HAPPEN LUCKILY NOW I WAS ONLY GOING 15 BECAUSE IN A RESIDENTIAL NEIGHBORHOOD. I WAS WITH MY 2 CHILDREN THIS IS VERY SCARY BECAUSE CAR DOESN'T WANT TO STOP WHEN THIS HAPPENS. I'M SCARED TO DRIVE THE CAR IN HIGHWAY NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555844December 12, 2013
SERVICE BRAKES
THE FIRST INSTANCE OCCURRED IN AUGUST OF 2012. WE WERE TRAVELING ON THE HWY AND WERE REDUCING SPEEDS FROM 65 TO EXIT THE RAMP. UPON APPLYING THE BRAKES THE EMERGENCY BRAKE LIGHT CAME ON AND STARTED FLASHING. WHEN THE BRAKES WERE APPLIED A METAL ON METAL SENSATION OCCURRED, AS IF THERE WERE NO BRAKE PADS LEFT ON THE VEHICLE AND METAL WAS GRINDING. WHEN THE BRAKE WAS RELEASE IT STOPPED, BUT THE VEHICLE COULD NOT BE STOPPED BY USING THE BRAKES. WE HAD TO COAST INTO A PARKING LOT AND COME TO A COMPLETE STOP. THE VEHICLE WAS THEN PUT INTO PARK, SHUT OFF. THE EMERGENCY BRAKE WAS APPLIED AND RELEASED (IT WAS NEVER ENGAGED BEFORE). ONCE THE CAR WAS RESTARTED THE LIGHTS WERE OFF AND THE BRAKES WERE IN STANDARD, NORMAL WORKING CONDITION. THE SECOND INCIDENT HAPPENED IN MARCH OF 2013. THE INCIDENTS ARE NOW FOR FREQUENT AND HAPPEN MONTHLY. SEVERAL TIMES WE HAVE BEEN IN TRAFFIC ON THE HIGHWAY AND HAVE HAD TO BRAKE QUICKLY DUE TO ROAD WORK, TRAFFIC, ETC AND HAVE SLIMLY MISSED HAVING AN ACCIDENT. BECAUSE WE CANNOT REPLICATE THE INCIDENT ON DEMAND THE INFINITI DEALERSHIPS CLAIMS THEY CANNOT DIAGNOSE OR EVEN FIX THE PROBLEM. THE BRAKING SYSTEM IS UNRELIABLE AND HAZARDOUS. I HAVE DONE THE PROPER MAINTENANCE ON MY VEHICLE BY HAVING BRAKE PADS REPLACED WHEN NECESSARY BECAUSE I AM A RESPONSIBLE OWNER. AT ANY GIVEN TIME I HAVE 3 CHILDREN IN MY VEHICLE AND AM GROWING MORE AND MORE CONCERNED TO DRIVE MY CAR IF THE BRAKES ARE NOT RELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX56