Infiniti QX56 Complaints

540 consumer complaints on file.

#10806141November 23, 2015
SERVICE BRAKES, ENGINE
APPARENTLY AS ALL OTHER COMPLAINTS ARE SIMILAR WITH THE BRAKE LIGHT COMING ON AND AS I APPLY PRESSURE TO THE BRAKE TO STOP THE SCRUBBING AND SCRAPING SOUND IS UNBEARABLE, I'VE BEEN TOLD IT'S THE BRAKE BOOSTER IS BAD FOR INFINITI QX56. FIX THE PROBLEM IF EVERYONE IS HAVING THE SAME ISSUE, PLEASE BEFORE SOMEONE GETS KILLED. ALSO THERE'S AN EXHAUST LEAK WHICH YOU CAN TELL BY A FLICKERING NOISE WHEN YOU CRANK UP AND ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794965November 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790004November 12, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS TURNED OFF, THEN BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786681October 28, 2015
SERVICE BRAKES
WHILE DRIVING THE BRAKE LIGHT COMES ON AND THEN THE BRAKES START GRABBING THE ROTORS. I HAVE TO STOP CUT THE CAR OFF THEN RESTART THE VEHICLE TO RESET THE BRAKE LIGHT IT HAS HAPPEN AT LEAST 10 TIMES. DEALERSHIP KEPT THE CAR FOR 3 WEEKS SILL COULDN'T FIX THE PROBLEM DANGEROUS FOR ME AND MY FAMILY.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785483October 22, 2015
SERVICE BRAKES
BRAKE DOES NOT BRAKE WHEN SQUEEZED SCARES ME THE MECHANICAL AND DID NOT FIND THE PROBLEM I HAVE CHILDREN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783258October 19, 2015
FUEL/PROPULSION SYSTEM
FUEL LINE FAILURE: A FUEL LINE FITTING/CLAMP ON BACK SIDE OF ENGINE (DRIVERS SIDE) IS STREAMING FUEL AT A RATE OF APPROXIMATELY 1/2 CUP PER MINUTE. WHILE STARTING MY CAR THIS MORNING, I NOTICED A STRONG SMELL OF GASOLINE, SO I CHECKED UNDERNEATH AND SAW GAS STEADILY STREAMING FROM THE CAR AND FORMING A 2 FOOT DIAMETER PUDDLE. I AM HAVING THE CAR TOWED TO DEALER'S GARAGE FOR REPAIR LATER THIS WEEK. THE CAR HAS APPROXIMATELY 25000 MILES AND HAS NEVER BEEN IN AN ACCIDENT. THE FUEL LINE LEAK MAY BE RELATED INFINITI'S RECALL: NHTSA ID: 14V-683.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782889October 16, 2015
UNKNOWN OR OTHER, EXTERIOR LIGHTING
I PURCHASED THIS VEHICLE DECEMBER OF 2014 AND WITHIN A MONTH I NOTICED CONDENSATION IN BOTH HEADLIGHTS. WHEN I WAS DRIVING MY VEHICLE HOME ONE NIGHT WITH MY 4 CHILDREN THE LIGHTS FLICKERED AND WENT OUT. I HAD TO PULL OVER AND I FLICKED THE LIGHTS ON AND OFF HOPING THEY WOULD TURN ON AND THEY CAME BACK ON AND WORKED. NOW EITHER HEADLIGHTS WORK AND TO REPLACE THE ASSEMBLY IS $1600 EACH SO RIGHT NOW I DO NOT DRIVE MY VEHICLE AT NIGHT. I TALKED TO INFINTI AND THEY STATED THERE WAS A DESIGN FLAW IN THE HEADLIGHTS AND SINCE THEN THEY HAVE BEEN REDESIGNED. I HAVE ALSO DONE RESEARCH ONLINE AND THERE HAVE BEEN SEVERAL COMPLAINTS ON THE HEADLIGHTS OF MY VEHICLE. NOW THE OTHER PROBLEM IS WHEN I'M DRIVING ON A BUMP OR POTHOLE MY VEHICLE SEEMS TO VEER OFF TO THE RIGHT AND STEERING WHEEL SEEMS TO LOOSEN UP AND IF YOU ARE GOING FAST YOU COULD LOSE CONTROL OF THE VEHICLE. LUCKILY I DON'T DRIVE FAST BUT NOTICE WITH ANY POTHOLE IT VEERS RIGHT AND I HAVE ALSO RESEARCHED THIS PROBLEM AND IT IS ALSO A COMMON COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778289September 28, 2015
SERVICE BRAKES
WHEN I'M STOPPED AT A LIGHT THE VEHICLE WILL START TO ROLL FORWARD UNEXPECTEDLY AND EXTRA PRESSURE NEEDS TO BE APPLIED TO THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING, AT THIS POINT THE BRAKE PEDAL IS ALMOST AT THE FLOOR AND PUMPING THE PEDAL A FEW TIMES WILL RESTORE THE BRAKES TO A NORMAL FEEL. THE INFINITI DEALER STATES THIS IS A NORMAL CONDITION AND REPAIRS ARE NOT NEEDED. THIS HAS BEEN ONGOING SINCE 04/2015 TO PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775322September 23, 2015
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2006 INFINITI QX56. INTERMITTENTLY, WHEN DEPRESSING THE BRAKE PEDAL, THE TRACTION LIGHT AND THE BRAKE WARNING LIGHT ILLUMINATED. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THERE WAS AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 76,000. UPDATED 11/18/15*LJ THE CONSUMER STATED SHE HAD NO BRAKING ABILITY. THE VEHICLE DID NOT COME TO AN IMMEDIATE STOP. UPDATED 12/031/5.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764090September 16, 2015
SUSPENSION, STRUCTURE:BODY, WHEELS
I PURCHASED THIS VEHICLE FROM A REPUTABLE INFINITY DEALERSHIP ON JANUARY 31,2013 WITH 41,669 MILES,AND I ALSO PURCHASED THE EXTENDED ELITE PROTECTION PROGRAM WARRANTY FOR 5 YEARS FOR $4,978.00.ON MAY 5TH, 2015, I BROUGHT THIS VEHICLE IN FOR A STATE INSPECTION STICKER, WHICH WAS REJECTED BECAUSE MY REAR TIRES WERE WORN OUT BADLY WITH ONLY 15,725 MILES ON THEM.THESE WERE TOP-OF -THE-LINE MICHELIN LTX WITH A WARRANTY OF 70,000 MILES.I BROUGHT THIS SUV INTO THE INFINITY DEALERSHIP WHERE IT WAS PURCHASED AND THEY STATED THAT THE REAR CAMBERS WERE CORRODED AND REAR TOWS WERE FROZEN, AND I HAD TO REPLACE THE COMPLETE REAR SUSPENSION. NONE OF THIS WAS COVERED ON MY ELITE PROTECTION WARRANTY.THE AMOUNT OF CORROSION UNDERNEATH THIS VEHICLE IS ASTOUNDING, IT LOOKS WORSE THAN A 20 YEAR-OLD VEHICLE.THE PRICE OF THIS WORK WAS $2,000.00, ADDITIONALLY MY NEW REAR TIRES WERE $592.80.NOT WHAT I EXPECTED FROM A HIGH-END LUXURY SUV, I PREVIOUSLY OWNED 2 NISSAN PATHFINDERS WITH NO ISSUES. MY VEHICLE WAS MANUFACTURED IN MAY, 2010, AND I REALIZE THAT THERE WERE 2 SIMILAR RECALLS # 10E019000,(SAFETY RECALL BEGAN ON JULY 12, 2010) AND A SECOND RECALL # 10V208000,(SAFETY RECALL BEGAN ON MAY 20, 2010) WHICH STATES THAT NISSAN WAS RECALLING 2004-2010 QX 56 VEHICLES DUE TO FAULTY FRONT AND/OR REAR LOWER CONTROL ARMS IN THE VEHICLE'S SUSPENSION SYSTEMS.(VEHICLES SOLD BETWEEN NOVEMBER 25, 2009 AND MAY 14, 2010.) MY VEHICLE WAS MANUFACTURED IN MAY, 2010.I ALSO SAW ON THIS WEBSITE A COMPLAINT FILED ON 11/10/2014, NHTSA ID NUMBER 10653767; CONCERNING THE SUSPENSION OF THEIR 2010 QX 56 VEHICLE. IT IS EXACTLY THE ISSUE I HAD WITH MY QX 56, AND I BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL. I HAD CONTACTED INFINITY CORPORATION CONCERNING THIS ISSUE ON JULY 1, 2015, BUT THEY DID NOT THINK THESE WERE EXCRUATING ISSUES AND DECLINED MY COMPLAINT. ( MY CASE # 19302823 WITH INFINITY CORPORATION.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761546September 4, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE DIED WHEN AT A STOP LIGHT AND ROLLED BACK HITTING THE CAR BEHIND US. I LOOKED ON YOUR WEBSITE AND APPARENTLY IT WAS CAUSED BY A FAULTY ENGINE CONTROL MODULE (ECM) IN THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM). THIS APPEARS TO HAVE BEEN RECALLED ON ALL 2004 TO 2006 INFINITI QX56 VEHICLES, HOWEVER, I RECEIVED NO SUCH NOTICE AND INFINITI SAYS THEIR IS NOT RECALL ASSOCIATED WITH MY VIN NUMBER. I BELIEVE MY VIN NUMBER WAS LEFT OUT IN ERROR AND THIS SHOULD BE RECALLED. THIS VEHICLE HAS ALSO LOST POWER A NUMBER OF TIMES WHILE DRIVING, BUT THOSE INCIDENTS DIDN'T RESULT IN AN ACCIDENT (LUCKILY). THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10759386August 26, 2015
SERVICE BRAKES
WHEN ATTEMPTING TO STOP TWO TIMES IN THE PAST FEW MONTHS THE BRAKES SUDDENLY FAIL ALLOWING US NO ABILITY TO STOP THE CAR ALMOST CAUSING A SERIOUS WRECK. THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WITH THE BRAKE LIGHT (NOT ABS) ILLUMINATED ON THE DASH. EVEN THOUGH NISSAN CONSUMER AFFAIRS IS AWARE OF THIS PROBLEM THEY ARE NOT BEING ACCOUNTABLE OR HELD RESPONSIBLE FOR THIS SERIOUS CAR DEFECT. ACCORDING TO THE CLASS ACTION LAW SUIT (WHERE THERE ARE MANY OTHERS REPORTING THE SAME PROBLEM) THE PROBLEM IS WITH THE ACTIVE BRAKE BOOSTER AND VDC CONTROL UNIT. THEY RECOMMEND FOR ME TO PAY 2-3000 DOLLARS TO HAVE THE CAR FIXED FOR A MANUFACTURING DEFECT. GIVEN THE SEVERITY OF THIS DEFECT IN THE CORE BRAKE SYSTEM ACROSS BOTH NISSAN AND INFINITI CARS AND THE FACT THIS WAS TAKEN TO COURT THERE SHOULD BE A RECALL FOR A FAILING BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758687August 23, 2015
SERVICE BRAKES
JUST PURCHASED A USED 2008 QX56 WITH 118,000 MILES. 2 INCIDENTS: WHILE COMING TO A STOP, BRAKES FAILED AND BRAKE LIGHT CAME ON. DEALER SAYS LOW BRAKE FLUID SO THEY FILLED AND ALL SEEMED FINE. 3 DAYS LATER, COMING TO A STOP TRAVELING LESS THAN 30 MPH SAME THING. THE DEFECT CONTINUED AS I MADE MY WAY TO MY HOUSE A BLOCK AWAY. I CAN SEE WHY THIS ISSUE WOULD CAUSE AN ACCIDENT AND THE ISSUE IN NO WAY FELT LIKE A PIN CAUSING AN ISSUE WITH THE PEDAL AND BRACKET AS DESCRIBED IN RECALL LISTED. VEHICLE BEING TOWED BY DEALER TO DETERMINE CAUSE BUT FROM REVIEWING ALL THE COMPLAINTS HERE, THERE SEEMS TO BE 2 COMMON THEMES: A BRAKE DEFECT AND NISSAN NOT FIGURING IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749571August 18, 2015
SERVICE BRAKES
I'M HAVING BRAKE PROBLEMS WITH MY 2007 QX56. I HAVE BEEN EXPERIENCING A BRAKE PROBLEM TWICE IN 2 WEEKS. AT RANDOM TIMES, IT IS DIFFICULT TO BRING THE VEHICLE TO A STOP. IT ACTED LIKE THE ABS WAS TRYING TO ENGAGE. IT WAS LIKE I WAS SLIPPING ON SOMETHING WHEN I WAS APPLYING THE BRAKES. THERE IS A SLIGHT METAL RATTLE NOISE WHILE PRESSING THE BRAKE PEDAL ALL THE WAY DOWN WHILE TRYING TO COME TO A STOP. THE BRAKE LIGHT COMES ON. THERE IS NO SHAKING OF THE STEERING WHEEL OR VEHICLE. NO FLUID LEAKED OR ANYTHING I COULD SEE. THE BRAKE FLUID BUT IT WAS NOT REAL LOW ABOVE THE MIN MARK BUT BELOW THE MAX MARK. AFTER THE BRAKE PROBLEM OCCURS, A RESTART OF THE VEHICLE WILL MAKE THE BRAKE LIGHT GO AWAY AND THE TRUCK DRIVES FINE. I HAVE BEEN GOOGLE THEIR WERE A LOT OF COMPLAINT ABOUT NISSAN ARMADA, NISSAN TITAN AND INFINITI QX56 VEHICLES HAVE DANGEROUS BRAKE PROBLEMS SAME AS MY ISSUED. BUT NO RECALL WERE MAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747021August 7, 2015
SERVICE BRAKES
BRAKE LIGHT COMES ON WITH A GRINDING SOUND AND BRAKES FAIL TO HOLD. OCCASIONALLY, SLV LIGHT ILLUMINATES. SOME DAYS,IT HAPPENS VERY FREQUENTLY. ROTORS AND BRAKE PADS ARE NEW, BUT THE PROBLEM STILL PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743673July 27, 2015
VISIBILITY/WIPER
WINDSHIELD CRACKS - I'VE BEEN THROUGH 3 WINDSHIELDS ON THIS VEHICLE - ALWAYS BREAKS IN SAME SPOT: DRIVERS SIDE, UNDER WIPERBLADE, NEAR THE CORNER BY THE VIN PLATE. FIRST TIME THERE WAS NO BULLSEYE, CHIP, OR EXTERNAL DAMAGE, BUT DEALER STILL WOULD NOT COVER IT. SECOND TIME WAS AFTER A MINOR IMPACT WITH FRONT BUMPER. THIRD WAS A ROCK HIT, BUT ALL THREE HAD THE BREAKAGE IN THE SAME SPOT! I NOTICED OTHER COMPLAINTS, SO CLEARLY THIS ISN'T A RANDOM OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735407July 21, 2015
AIR BAGS
WHILE DRIVING DOWN THE ROAD ON SUNDAY, JULY 19TH, 2015. THE LIGHT FOR THE AIR BAGS STARTED BLINKING OUT OF THE BLUE. NOW EVERY TIME I GET IN THE SUV TO GO SOMEWHERE IT STAYS BLINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734798July 17, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
WHEN DRIVING VEHICLE SUDDENLY MAKES A LOUD GRINDING SOUND AND ABS AND BRAKE LIGHT COME ON ON GAUGE. WHEN TRYING TO BREAK IT IS IMPOSSIBLE. IT WILL NOT STOP. THIS HAS HAPPENED MORE THAN 6 TIMES ALREADY. THANKFULLY I WAS NOT IN TRAFFIC OR COLLISION AND INJURY COULD HAVE HAPPENED. IN ORDER TO REGAIN CONTROL YOU HAVE TO TURN VEHICLE OFF TO RESET IT. THIS PROBLEM MAY CAUSE A SEVERE INJURY OR EVEN DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732088July 6, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE IT WAS RESTARTED. THE CONTACT ALSO INDICATED THAT UPON RESTARTING THE VEHICLE, IT WOULD NOT GO OVER A SPEED OF 40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717126May 18, 2015
SERVICE BRAKES
4/14/15 VEHICLE PURCHASED FROM CARMAX. PROBLEM: BRAKES DO NOT WORK WHEN PUSHED ALL THE WAY TO THE FLOOR FIRST BRAKE FAILURE (4/15/15) TWO DAYS AFTER PURCHASE, BRAKES FAILED AT APPROX. 6PM UNDER CLEAR WEATHER/GOOD ROAD CONDITIONS, WHILE TRAVELING NORTH ON VERMONT AVE. IN GARDENA, CA AT APPROX. 10 MPH. THE QX56 HIT A DODGE STRATUS STOPPED AT A RED LIGHT. THE STRATUS DRIVER WAS INJURED AND SUBSEQUENTLY REQUIRED MEDICAL TREATMENT. THE QX56 WAS RETURNED TO CARMAX FOR REPAIR, BUT CARMAX SAID THEY COULD NOT RECREATE THE BRAKE FAILURE. THE VEHICLE WAS TOWED TO INFINITI AND AN ENGINEER WAS SENT OUT TO PULL THE BLACK (RECORDER) BOX. TO DATE, WE HAVE NOT RECEIVED THE REPORT OF FINDINGS. INFINITI SAID THEY CHECKED THE BRAKES AND THAT THE VEHICLE WAS SAFE TO DRIVE. SECOND AND SUBSEQUENT BRAKE FAILURES (5/16/15) BRAKES FAILED SEVERAL TIMES WHILE TRAVELING WEST ON THE 10 FWY AND SOUTH ON THE 605 FWY FROM WEST COVINA TO CERRITOS, CA. IN TRAFFIC AT APPROX. 40-45 MPH UNDER CLEAR WEATHER/GOOD ROAD CONDITIONS AT 1:15P.M., 1:35 P.M., ETC. 4 ADULTS WERE IN THE CAR. IMPACT WAS AVOIDED WITH THE CAR IN FRONT BY PULLING THE INFINITI ONTO THE FREEWAY SHOULDER AFTER OCCURRENCE, THE QX56 WAS DRIVEN DIRECTLY TO INFINITI CERRITOS (11011 E. SOUTH STREET, CERRITOS, CA 90703). THE BRAKE CONDITION IS BEING ANALYZED. THE CONTACT PERSON IS [XXX] ANOTHER QX56 VEHICLE COMPLAINT FOR THE SAME YEAR, MAKE, MODEL, AND IDENTICAL BRAKE FAILURE PROBLEMS WAS REPORTED ON CARCOMPLAINTS.COM AT CAN BE FOUND AT THE FOLLOWING LINK: WWW.CARCOMPLAINTS.COM/INFINITI/QX56/2013/BRAKES/BRAKE_PEDAL_GOES_ALL_THE_WAY_TO_THE_FLOOR.SHTM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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