Infiniti QX56 Complaints

540 consumer complaints on file.

#10862514May 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN AND OUT, THE CHECK ENGINE LIGHT COMES ON, MY TRUCK JERKS TRYING TO SWITCH GEARS, IT WILL SOMETIMES START UP AFTER SEVERAL TRIES, IT CAUSES THE RPM'S TO READ OVER 7 WHEN I'M ONLY DRIVING 60 MPH. IT SHOULD READ BETWEEN 2 AND 3 RPM'S. I'M CONSTANTLY SWITCHING THE ECM RELAY PLUGS TO START MY TRUCK. THE AIR BAG AND IPDM ECM RELAY WAS NOT COVERED UNDER MY EXTENDED WARRANTY WHEN I PURCHASED MY VEHICLE. THIS HAS BEEN GOING ON SINCE I PURCHASED IT 4YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861804April 26, 2016
ENGINE AND ENGINE COOLING
2012 INFINITI QX56. CONSUMER WRITES IN REGARDS TO ABNORMAL NOISE FROM TIMING CHAIN AREA AND MAY BE NECESSARY TO REPLACE THE VARIABLE VALVE TIMING CAMSHAFT SPROCKETS TO CORRECT THE PROBLEM. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861512April 26, 2016
ENGINE
INFINITI QX56 HAS A UBIQUITOUS ISSUE WITH TIMING CHAIN FAILURES GOING OUT BETWEEN 60K-80K MILES. THIS PROBLEM IS NOT ONLY A VERY EXPENSIVE REPAIR ($3K TO $5K), BUT IS ALSO A SEVERE SAFETY ISSUE IF TIMING CHAIN WERE TO FAIL ON THE ROADWAY. INFINITI HAS MENTIONED A POSSIBLE RECALL, BUT SEEMS TO STALLING DUE TO THE MASSIVE EXPENSE THAT THEY WOULD HAVE TO BARE. I DETECTED A PROBLEM AT APPROXIMATELY 70K MILES, WHEN STARTING ON COLD MORNINGS. MY VEHICLE SOUNDED LIKE A SCREAMING EAGLE FOR THE FIRST 5 MINUTES OF OPERATION. I EVENTUALLY HAD A FAILURE JUST OVER 80K MILES (FORTUNATELY, WHILE IN THE DRIVEWAY). PER THE SERVICE MANAGER AT MY LOCAL INFINITI DEALER, THEY HAVE KNOWN ABOUT THE PART DEFECT WHICH ALL TOO COMMON ON 2010-2012 QX56 MODELS. INFINITI RESOLVED THE ISSUE AND DEVISED A NEW TIMING CHAIN FOR THE 2013 MODEL. I HAVE ATTACHED A COPY OF MY REPAIR BILL, ALONG WITH THE SAME DIAGNOSIS OF MANY VEHICLES FROM THE REPAIRPAL WEBSITE. I WOULD APPRECIATE ANY THING YOU COULD DO ON MY BEHALF AND THE THOUSANDS OF OTHER CUSTOMERS WHO HAVE SUFFERED THE SAME FATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860424April 19, 2016
SERVICE BRAKES
WHILE DRIVING MY VEHICLE I APPLIED THE BRAKES TO SLOW FOR A TURN. MY BRAKES MAKE A LOUD GRINDING SOUND AND WERE NOT PROPERLY WORKING. THE BRAKE LIGHT CAME ON AND PULLED OFF THE ROAD. ONCE THE VEHICLE WAS PUT IN PARK AND RESTARTED THE LIGHT WENT OFF AND THE BRAKES WORKED PROPERLY AGAIN. I HAVE READ SEVERAL OTHER STORIES OF THIS HAPPENING TO OTHERS. WHY ISN'T INFINITI DOING ANYTHING ABOUT THIS? THIS HAS HAPPENED A FEW TIMES SINCE I HAVE OWNED THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854159April 7, 2016
ELECTRICAL SYSTEM
ALL OF THE PASSENGER DOOR LOCKS HAVE STOPPED WORKING. THE ONLY WAY TO GET INTO THE VEHICLE IS TO USE THE KEY FOB TO ROLL DOWN THE WINDOWS, SO THAT A DOOR CAN BE MANUALLY UNLOCKED. THE INTERIOR ELECTRIC DOOR LOCK MECHANISMS DO NOT WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852462March 30, 2016
STRUCTURE
TL* THE CONTACT OWNS A 2010 INFINITI QX56. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A KNOCKING NOISE COMING FROM THE PASSENGER SIDE DASHBOARD. THE CONTACT STATED THAT THE NOISE OCCURRED RANDOMLY WHILE DRIVING AND WHILE PARKED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845880March 10, 2016
ENGINE
I'M CURRENTLY DEALING WITH THE TIMING CHAIN NIGHTMARE SO MANY OTHERS HAVE HAD AND ARE HAVING. OF COURSE JUST AS MOST OF THE OTHERS I'M OUT OF WARRANTY AND REALLY FRUSTRATED THAT INFINITI HASN'T STEPPED UP TO THE PLATE TO ADDRESS THE PROBLEM PROPERLY AS OPPOSED TO RENAMING THE QX56 TO QX 80 TO SAVE THEMSELVES, LEAVING CONSUMERS SCRAMBLING WITH EXPENSIVE TIME CONSUMING FIXES TO A KNOWN DEFECT ON THEIR PART. WHERE'S THE ACCOUNTABILITY ON THEIR PART, DO A CERTAIN NUMBER OF PEOPLE HAVE TO DIE OR BE INJURED BEFORE THE CONSUMERS ARE PROVIDED WITH THE PROPER ASSISTANCE? WHO REALLY LOOKS OUT FOR US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840071March 5, 2016
SERVICE BRAKES
BRAKE LIGHT CAME ON AND BRAKING WAS AFFECTED WHILE DRIVING ON A TOWN STREET GOING ABOUT 25 MPH. ONCE CAR WAS TURNED OFF AND CRANKED LIGHT WENT OFF AND BRAKES WERE FINE. HAVE SEEN OTHER COMPLAINTS ABOUT A FAULTY SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837082February 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITI QX56. WHILE DRIVING 30 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AFTER DEPRESSING THE BRAKE PEDAL. THE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER TAKING HER FOOT OFF THE BRAKE PEDAL AND STEERING INTO AN EMPTY PARKING LOT. THE BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837035February 18, 2016
ENGINE
THE INFINITI QX56 HAS A KNOWN ISSUE WITH THE TIMING CHAIN ON THE SIDE THAT DRIVES THE FUEL PUMP. THE CHAIN STRETCHES AND BEGINS TO RUB METAL AGAINST METAL. THE COST TO REPAIR IS 4000 - 5000 DOLLARS AND IF YOU DO NOT REPAIR YOU RUN THE RISK OF RUINING THE MOTOR AND THAT IS 17,000. I WAS TOLD BY THE INFINITI MECHANIC IT IS A KNOWN ISSUE AND HE COULD REPAIR THEM IN HIS SLEEP AND THE NEW CHAINS ARE "HEAVER DUTY". INFINITI SAYS IT IS NOT A COMMON PROBLEM SO THEY WILL NOT REPAIR IT OUT OF WARRANTY. SEE THE ATTACHED WEB SITE. JUST THIS ONE SITE HAS OVER 70 PEOPLE WITH THIS ISSUE. HTTP://REPAIRPAL.COM/ABNORMAL-NOISE-FROM-TIMING-CHAIN-AREA-266 AT 4000 TO 5000 TO FIX THAT IS ALMOST 400000 IN REPAIRS FROM JUST THIS ONE SITE. IF IT IS NOT AN ISSUE I WONDER WHY THE NEW TIMING CHAINS ARE HEAVIER. THESE ARE NOT CHEAP VEHICLES AND INFINITI SHOULD STAND BEHIND THEIR PRODUCT. IF THEY WILL REPLACE IT UNDER WARRANTY THEN IT IS NOT NORMAL WEAR. I COULD NOT GET INFINITI TO TELL ME HOW MANY TIMING CHAINS THEY HAVE SOLD AND / OR HOW MANY REPAIRS HAVE BEEN DONE ACROSS THE US BOTH IN AND OUT OF WARRANTY, MAYBE THEY WILL RESPOND TO YOU. IF YOU GOOGLE INFINITI QX 56 TIMING CHAIN ISSUE, YOU WILL SEE IT IS NOT AN ISOLATED EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825937February 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
I REPLACE MY ALTANATOR AND ALWAYS HAD A PROBLEM WITH THE RPM GAUGE? IT DOSE NOT MOVE OR SOMETIMES STAYS AT THE 6/7 AND AS OF RECENTLY THE CAR LOOSES POWER AND ALMOST CRASHED ON THE FREEWAY ALSO I BOUGHT THIS CAR IN 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822848January 28, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE WINDSHIELD ENTIRELY CAUSING THE CONTACT TO NOT BE ABLE TO VIEW OUT THE VEHICLE. THE CONTACT MENTIONED THAT THE WINDOW WAS 60% DEFROSTED AFTER USING THE DEFROSTER AND A SCRAPPER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822058January 25, 2016
ENGINE
INFINITI QX56 2012 WITH 100,000 MILES STARTED MAKING WHINING NOISE AT START-UP AND THE ENGINE WOULD RUN AND SPUTTER WITHIN 7K MILES OF A FULL SYNTHETIC OIL CHANGE. CALLED DEALERSHIP AFTER WORKING WITH LOCAL MECHANIC AND THEY KNOW THEIR IS A BULLETIN ON THIS VEHICLE THAT REQUIRES AND NEW TIMING CHAIN BE INSTALLED. SEEMS THIS IS ALMOST A 100% FAIL RATE AND JUST IS A MATTER WHEN VERSUS IF THIS WILL FAIL. SPEAKING TO INFINITI AND NISSAN THEY WILL NOT COVER ONE DIME OF THIS $4,500 REPAIR EVEN THOUGH THIS IS A MANUFACTURING LATENT DEFECT. I SPOKE TO TWO DEALERSHIPS AND THEY DO BETWEEN 30-40 OF THESE $4,500 REPAIRS A MONTH...THIS IS SIMPLY CRIMINAL THAT THERE IS NOT A RECALL ON THIS ISSUE. THIS IS A HIGH LUXURY VEHICLE AND TO HAVE THIS ISSUE IS A CRIME. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821654January 22, 2016
ENGINE
THE SUV WAS DRIVING WITHOUT ISSUE; HOWEVER, IF THE TIMING CHAIN HAD BROKEN WE WOULD HAVE HAD AN ENGINE STALL WHICH COULD HAVE CAUSED AN ACCIDENT. WE HEARD A NOISE IN THE CAR AND DECIDED TO BE SAFE AND TAKE IT IN FOR SERVICE. AFTER GETTING TO THE INFINITI DEALERSHIP OF GWINNETT THE NOISE HAD SUBSIDED. WE EXPLAINED WE HEARD A WHINING NOISE WHEN THE CAR WAS STARTING UP THAT WENT AWAY AFTER A TIME. THE NOISE WASN'T EVEN EVIDENT BUT THEY KNEW WHAT IT WAS BEFORE EVEN HEARING IT. AFTER LETTING THE CAR COOL DOWN THEY STARTED THE ENGINE UP AGAIN AND HEARD THE NOISE. THEY LET US KNOW THIS HAD CONFIRMED THE INITIAL DIAGNOSIS OF A TIMING CHAIN ISSUE. AFTER GETTING HOME AND LOOKING UP THE ISSUE WITH THE CAR I WAS SURPRISED TO SEE SO MANY PEOPLE TALKING ABOUT THIS ISSUE. APPARENTLY INFINITI HAS A DEFECTIVE OIL PUMP THAT LUBRICATES THE CHAINS THAT CAUSED THIS ISSUE. I WANTED TO VOICE MY CONCERN AND DISPLEASURE WITH THE TIMING CHAIN ISSUE THAT APPEARS TO BE A COMMON ISSUE WITH THE 2011 QX56.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821590January 21, 2016
ENGINE
TIMING CHAIN FAILED, NEEDED TO BE REPLACED, $6000+ REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819153January 9, 2016
ENGINE, UNKNOWN OR OTHER
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER LEAVING THE HAZARD OF SOMEONE RUNNING IN BACK OF YOU. IF YOU DRIVING UP AN INCLINE AND THIS PROBLEM COMES ABOUT YOUR VEHICLE WILL STALL AN YOU CAN POSSIBLY START ROLLING BACKWARDS. SO FROM MY RESEARCH THIS PROBLEM HAS BEEN HAPPENING TO PEOPLE EITHER RIGHT BEFORE THERE WARRANTY ENDS AT 70,000 MILES OR RIGHT AFTER (LIKE ME) AT 74,000 MILES. I CALLED INFINITI AND THEY REFUSED TO HELP ME IN ANY WAY. THE GUYS AT MY DEALERSHIP SAID ITS A HIT OR MISS WITH THEM HELPING OWNERS OF THE QX56 THAT'S OVER THE WARRANTY. I WAS ALREADY $1500 IN THE WHOLE ON PARTS THEY THOUGHT WERE THE PROBLEM AND NOW THEY WANT TO CHARGE ME AN ESTIMATED $3,000-4,5000 TO DO THE REST OF THE WORK. ITS A FACT THAT INFINITI KNOWS THEY HAVE THIS ISSUE AND REFUSES TO RECALL OR HELP THE OWNERS. I WILL NEVER PURCHASE A INFINITI AGAIN!!! AND WILL SPREAD THE WORD AROUND ABOUT THEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818821January 7, 2016
ENGINE
I NOTICED THE VEHICLE STARTED MAKING A LOUD WHISTLE NOISE EMANATING FROM THE ENGINE DURING COLD START-UPS. APPROXIMATELY 2 WEEKS LATER I TOOK IT FOR SERVICE AT THE ORLANDO INFINITI DEALERSHIP ON JANUARY 5, 2016. AS SOON AS I DESCRIBED THE ISSUE THE SERVICE ADVISOR AND MULTIPLE TECHNICIANS IMMEDIATELY SAID "IS THE TIMING BELT." PRIOR TO THIS VEHICLE I OWNED A 2005 QX56 THAT I DROVE FOR 10 YEARS WITH OVER 180, 000 AND NEVER HAD ANY ISSUES. NOW I LOOK ONLINE AND EVERYWHERE I LOOK I FIND THAT IT IS A VERY COMMON ISSUE WITH THIS VEHICLE. IT IS SO COMMON THAT THE INFINITI DEALERSHIP HAS ONE TECHNICIAN DEDICATED TO WORKING THIS ISSUE ALONE. WHILE AT THE SHOP I SAW AT LEAST 5 MORE QX56 VEHICLE IN FOR THE SAME ISSUE. NOW I AM LOOKING AT A REPAIR BILL OVER $4500. I NEVER HAD ANY VEHICLE WITH 90,000 MILES AND HAVING THIS ISSUE. IT IS WAY TOO COMMON AND IT IS A CRIME THAT INFINITI HAS NOT CATEGORIZED THIS ISSUE AS A FULL RECALL. THESE ARE TOP DOLLAR LUXURY VEHICLES!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810028December 14, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BAG SYSTEM SOFTWARE WAS RESTARTED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SPIRAL CABLE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808883December 7, 2015
FUEL/PROPULSION SYSTEM
FUEL LINE FAILURE: A FUEL LINE FITTING/CLAMP ON BACK SIDE OF ENGINE (DRIVERS SIDE) IS STREAMING FUEL AT A RATE OF APPROXIMATELY 1/2 CUP PER MINUTE. WHILE BRING MY KIDS TO SCHOOL THIS MORNING, I NOTICED A STRONG SMELL OF GASOLINE, SO I CHECKED UNDERNEATH AND SAW GAS STEADILY STREAMING FROM THE CAR AND FORMING A PUDDLES,I AM HAVING THE CAR TOWED TO DEALER'S GARAGE FOR REPAIR LATER THIS WEEK. THE CAR HAS NEVER BEEN IN AN ACCIDENT. THE FUEL LINE LEAK MAY BE RELATED INFINITI'S RECALL: NHTSA ID: 14V-683.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808059December 2, 2015
ENGINE
VEHICLE DROPPED SPEED ON THE HIGHWAY AND STARTED FLASHING THE SERVICE ENGINE SOON LIGHT. THE SPEED DROP WAS SEVERE AND PLACED ME IN A DANGEROUS SITUATION ON THE HIGHWAY. IT ALSO HAD A WHINING NOISE AT START WHEN I LEFT . TOOK IT TO THE DEALER, THEY INFORMED ME THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE ONLY HAD 83K IN MILES AND WAS JUST 10K OUT OF WARRANTY. DEALER CHARGED $4000 FOR THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX56