Hyundai Veracruz Complaints

662 consumer complaints on file.

#10667394December 19, 2014
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
ESC OFF LIGHT ON, ABS LIGHT ON, AWD SYMBOL LIGHT ON, EVEN SAFETY BELT ON WHEN ON PARK GEAR BLINKS. TOOK IT TO THE SHOP THREE TIMES. SAYS THEY FIXED THE PROBLEM BUT WEEKS LATER SAME DASH WARNING LIGHTS COME ON. I'M GETTING SCREWED HERE. THIS IS ALL PAST THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667032December 18, 2014
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE VALVE COVER GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 92,437.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667144December 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
ABS CONTROL MODULE / PUMP FAILED WHILE OPERATING THE VEHICLE UNDER NORMAL HIGHWAY CONDITIONS. ABS AND ESC DISABLED AND BRAKE LIGHTS NOT OPERATIONAL. ADVISED BY HYUNDAI DEALER TO REPLACE THE ABS MODULE AT A COST OF $2,100 FOR THE MODULE (EXCLUDING LABOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662174December 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659975November 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE AIR CONDITIOING UNIT FAILED. IN ADDITION, THE STEREO FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655103November 14, 2014
ENGINE
FRONT CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654719November 13, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. ON A SEPARATE OCCASION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653448November 7, 2014
ENGINE
I SENT A COMPLAINT APPROXIMATELY A MONTH AGO AND RECEIVED A CONFIRMATION. HAVEN' T HEARD ANY FOLLOWUP FROM HYUNDAI ALTHOUGH THEY WERE SUPPOSED TO SEND A REMEDY NOTICE. I SOLD THE VEHICLE AT A VERY REDUCED PRICE WHEN IT WASN'T RUNNING AND THE REPAIR MAY HAVE BEEN NECESSARY DUE TO THE RECALL ISSUE. PLEASE LET ME KNOW IF I HAVE ANY RECOURSE, BECAUSE I BELIEVE MANY OF MY REPAIRS ON THIS VEHICLE MAY BE TRACEABLE TO THE RECALL PROBLEM. I HAVE THE REPAIR RECEIPTS GOING BACK SEVERAL YEARS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652199November 3, 2014
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY AIRBAG AND ESC LIGHTS WENT OFF AND I TOOK THE CAR TO DEALERSHIP. THEY ARE SAYING THAT BOTH THE CONTROL MODULES (ABS, AIRBAG) NEED TO BE REPLACED AND THE PARTS ALONE COST AROUND $2600. *TR THE CAR IS OUT OF WARRANTY BECAUSE OF 5 YEAR PERIOD (BOUGHT IN SEPT 2008) EVEN THOUGH THE MILEAGE IS LESS THAN 60K. THERE WERE MULTIPLE RECALLS ON THIS VEHICLE AND IT SEEMS LIKE THESE MODULES SHOULD NOT BE FAILING FOR 50K MILES. I HAVE HEARD MULTIPLE PEOPLE COMPLAINING ABOUT THE ISSUE AND I THINK HYUNDAI SHOULD GET THE CONTROL MODULES REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652203November 3, 2014
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ESC OFF, ABS & AIRBAG LIGHTS ARE ON FOR THE HYUNDAI VERACRUZ. AS FEW USERS OF COMPLAINED HERE THIS SEEMS LIKE AN ISSUE THAT OTHER PEOPLE HAVE AS WELL. I WOULD REQUEST NHTSA LOOK INTO THIS AND HAVE HYUNDAI TAKE CARE OF THIS. HTTP://WWW.HYUNDAI-FORUMS.COM/VERACRUZ-FORUM/151125-ESC-OFF-ABS-AWD-LIGHT.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651137October 29, 2014
STEERING, POWER TRAIN, ELECTRICAL SYSTEM
THE CAR JUST FAILED AND DID NOT HAVE POWER. LIGHTS CAME ON AND THEN CAR STOPPED. IT IS RECALL 121 FROM HYUNDAI BUT THEY WILL NOT FIX THE PROBLEM BECAUSE THEY HAVE NO SOLUTION. I TRIED TO FIX IT ONCE BEFORE BUT I WAS TOLD I HAD TO PAY MY OWN BILL AND THEY MIGHT REIMBURSE ME BECAUSE THEY HAVE NO LONG TERM FIX FOR THE ISSUE. BUT MY CAR DIED BECAUSE OF IT AND THEY SAY THAT IS MY PROBLEM BECAUSE I HAVE 151K MILES ON THE CAR. I SPOKE TO MANY PEOPLE AT HYUNDAI AND NO ONE WOULD TAKE RESPONSIBILITY. THAT IS CRAZY THAT THEY KNOW IT IS A PROBLEM BUT WILL NOT OWN UP TO FIXING IT FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651173October 29, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 75 MPH, ALL THE WARNING LIGHTS ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER. IT WAS DISCOVERED THAT OIL WAS LEAKING FROM THE FRONT CYLINDER VALVE COVER GASKET ONTO THE ALTERNATOR, WHICH CAUSED THE ALTERNATOR TO FAIL. AS A RESULT, THE ALTERNATOR, THE FRONT VALVE COVER GASKET, AND THE BATTERY NEEDED TO BE REPLACED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V415000 (ELECTRICAL SYSTEM) AND STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650364October 27, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THREE WARNING LIGHTS CAME ON IN VEHICLE. ESC, ABF, PARKING!BRAKE WERE THE LIGHTS THAT LIT UP ON DASHBOARD. TOOK VEHICLE IN TO LOCAL MECHANIC AND HE RAN COMPUTER DIAGNOSTICS ON IT, IT CAME UP WITH INTERNAL FAILURE OF THE HYDRAULIC ELECTRONIC CONTROL UNIT. I CALLED HYUNDAI CUSTOMER CARE LINE AND WAS TOLD THERE WERE CURRENTLY NO RECALLS ON THIS PROBLEM, BUT THEY DID FILE MY COMPLAINT AND SAID THAT THEY TAKE NOTICE OF TRENDS AND DO RESEARCH WHEN ENOUGH PROBLEMS HAPPEN, HE ENCOURAGED ME TO FILE A COMPLAINT HERE AS WELL. HE ALSO SAID THAT SHOULD HYUNDAI RECALL THIS PROBLEM I COULD BE REIMBURSED THE 2400.00 THIS IS GOING TO COST TO GET IT FIXED. VEHICLE ONLY HAS 45,000 MILES ON IT, AND IS ONLY 6 YEARS OLD, TOO YOUNG AND NOT ENOUGH MILES FOR SOMETHING LIKE THIS HAPPEN. I DID SPEAK WITH A HYUNDAI DEALER SERVICE DEPT AND THEY SAID THEY HAVE NOT SEEN THIS IN THE VERACRUZ BUT HAVE SEEN IT MORE IN THE SONATA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649419October 23, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
VEHICLE DRIVEN ON HIGHWAY AT 60 MPH AND ENGINE CHECK SIGN CAME ON, THEN CAR SIGN AS ANTITHEFT SIGN APPEARED THAN TPC SIGN AND NAVIGATION DIRECTION SIGN IN MIRROR ALL KEPT BLINKING ON AND OFF. VEHICLE STARTED TO SLOW DOWN BUT SPEEDOMETER STUCK TO 60 MPH. VEHICLE DROPPED SPEED GRADUALLY AND I WAS AFRAID THAT OTHER VEHICLES COMING BEHIND AT FULL SPEED MAY HIT MY VEHICLE IF THEY ARE NOT AWARE OF MY VEHICLE SLOWING DOWN. I HAD TO PULLED THE VEHICLE IN SHOULDER LANE AND STARTED MY EMERGENCY BLINKERS ON. BLINKERS WERE GOING ON AND OFF AND WARNING BELL WERE ALSO GOING ON AND OFF. DAMAGED THE BATTERY OF MY VEHICLE. CONTACT HYUNDAI CUSTOMER CARE CENTER AND THEY INFORMED ME THAT THE RECALL CAMPAIGN 121 DOES NOT HAVE REMEDY TO THIS RECALL. THIS IS VERY UNSAFE AND CAUSE AN ACCIDENT, CRASH, FIRE OR SERIOUS INJURY OR FATALITY, SINCE IT AFFECTING TO THE SPEED OF THE VEHICLE AND SPEEDOMETER DOSE NOT RESPONDS TO THE CURRENT SPEED OF VEHICLE. DAMAGES THE BATTERY AND BLOW OFF THE HORN OF THE VEHICLE. CASE # [XXX]. DEALER WANTS CONSUMER TO PAY FOR THE DAMAGED BATTERY AND DAMAGED HORN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644698October 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
DRIVING ON INTERSTATE 1-285 TAKING EXIT 7 TO WALMART WHEN ALL DASH BOARD LIGHTS SUCH AS BATTERY LIGHT, ABS, CRUISE, STARTING FLICKERING AND SUDDENLY CAR JUST SHUT OFF WHILE IN MOTION. WHILE CAR SHUT OFF IT WAS STILL ROLLING AND CAR WOULD NOT SHIFT IN PARK, BRAKES AND STEERING WHEEL LOCKED, AND KEY WOULD NOT RELEASE FROM IGNITION. IF I HADN'T TOLD MY COUSIN TO JUMP OUT, MY FAMILY AND I WOULD HAVE CRASHED IN THE BACK OF A PARKED CAR AT WALMART. THE CONSUMER STATED BOTH BRAKE LIGHTS AS WELL AS THE HEADLIGHTS HAD TO BE REPLACED TWICE. UPDATED 12/02/14
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10644400October 13, 2014
ENGINE, ELECTRICAL SYSTEM
SUFFICIENT AMOUNT OF OIL LEAKING ONTO ALTERNATOR FROM FRONT CYLINDER BANK VALVE COVER GASKET- COATING ALTERNATOR, NOT ALLOWING THE CAR TO START OR CHARGE WHEN JUMPED. CAR BATTERY HAS BEEN REPLACED TWICE AND SERVICED AT A LOCAL REPAIR SHOP. LOCAL REPAIR SHOP HAS DOCUMENTED AND NOTED THAT THERE IS SIGNIFICANT DAMAGE OCCURNING FROM FRONT CYLINDER BANK VALVUE COVER, WHICH IS DRIPPING AND COATING THE ALTERNATOR. INQUIRED HELP FROM HYUNDAI CUSTOMER CARE CENTER AND WAS INSTRUCTED TO BRING CAR INTO A DEALER FOR FURTHER INSPECTION. UNFORTUNALTLY THE CAR HAS NOT BEEN ABLE TO START AND THIS WOULD REQUIRE A TOWING SERVICE TO TOW MY VEHICLE TO THE CLOSET HYUNDAI SERVICE AND DEALERSHIP, WHICH IS OVER FOURTY FIVE MINUTES FROM MY CURRENT LOCATION. ALL EXPENSES HAVE TO BE PAYED OUT OF POCKET FROM THE VEHICAL OPERATIVE (THIS INCLUDES: TOWING AND ALL REPAIRS). HYUNDAI HAS ISSUED AN IMPORTANT SAFETY RECALL (INTERIM NOTICE)- THEY WERE UNABLE TO HELP ADDRESS TOWING MY BROKEN DOWN VEHICLE AND GETTING ANY RESOLUTION INTO FIXING THE PROBLEM ADDRESSED IN RECALL LETTER. I AM A CONCERNED CUSTOMER THAT REACHED OUT TO THE HYUNDAI CUSTOMER CARE CENTER FOR ASSISTANCE. I IDENTIFY MY NEEDS AND CONCERNS, AS I REQUIRE MY VEHICLE TO COMUTE TO AND FROM WORK AND TRANSPORT CHILDREN TO SCHOOL. IT IS VERY DISHEARTINING TO LEARN THAT AFTER I ADDRESSING THE SAFETY AND WELL-BEING OF THOSE TRANSPORTED IN MY CAR, THAT I WAS NOT EVEN CONSIDERED A CANIDATE FOR ANY TYPE OF LOANER VEHICLE UNTIL THIS PROBLEM IS RESOLVED. AS STATED IN MY IMPORTANT SAFETY RECALL (INTERIM LETTER):" THE VEHICLE WILL RUN ON BATTERY POWER UNTIL THE BATTERY VOLTAGE DROPS BELOW THE ENGINE...IF THIS OCCURS, THE ENGINE WILL SHUT OFF AND WILL NOT RESTART, INCREASING THE RISK OF CRASH." - HYUNDAI IS NOT PROVIDING ME WITH A SAFE ALTERNATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643468October 9, 2014
ENGINE
ON SEPTEMBER 2, 2014, MY SON WAS DRIVING TO WORK WHEN OUR 2007 HYUNDAI VERACRUZ'S ENGINE SHUT DOWN. HE WAS ABLE TO COAST TO A REPAIR SHOP NEAR HIS WORK. THEY DIAGNOSED THE PROBLEM TO BE THE TIMING BELT, THE ESTIMATED REPAIR COST WAS $1,650.00, BECAUSE A SCREW HAD BROKEN OFF WHICH REQUIRED ADDITIONAL REPAIR IN ADDITION TO THE TIMING BELT REPLACEMENT. THE REPAIR SHOP MANAGER OFFERED TO PURCHASE THE CAR AT A VERY REDUCED PRICE ($1600.00), WHICH WE ACCEPTED. MY SON USED THE FUNDS AS A DOWN PAYMENT ON A NEW CAR. APPROXIMATELY THREE WEEKS LATER, I RECEIVED A SAFETY RECALL LETTER FROM HYUNDAI CONCERNING OUR RECENTLY SOLD VERACRUZ (NHTSA CAMPAIGN NUMBER 14V-415). THE LETTER INCLUDED A SECTION EXPLAINING REIMBURSEMENT CONSIDERATION FOR PREVIOUS REPAIRS. THE RECALL INVOLVES ENGINE OIL LEAKING ONTO THE ALTERNATOR AND DAMAGING IT ALONG WITH THE VEHICLE CHARGING CENTER. WE HAVE REPLACED OUR ALTERNATOR THREE TIMES AND HAD A MAJOR ELECTRICAL SHUTDOWN JUST TWO YEARS AFTER PURCHASING THE VEHICLE. I CALLED THE CUSTOMER CARE CENTER TO EXPLAIN OUR SITUATION. I WAS TOLD THAT BECAUSE WE HAD SOLD THE VEHICLE, WE WERE NOT ELIGIBLE FOR REPAIR (OBVIOUSLY) OR REPAIR REIMBURSEMENT. I STRONGLY BELIEVE THAT I HAVE PAID OVER $2,000.00 OVER THE YEARS FOR REPAIRS QUITE POSSIBLY CAUSED BY THIS PROBLEM. IN ADDITION, I BELIEVE THE TIMING BELT ISSUE WHICH LED TO THE FINAL $1650.00 REPAIR ESTIMATE MAY HAVE BEEN DUE TO THIS RECALL PROBLEM. MAYBE NOT. UNDOUBTEDLY, THE CONSTANT ENGINE PROBLEMS MADE ME FEEL LIKE I HAD PURCHASED A LEMON. NOW I KNOW WHY. PLEASE ADVISE ME ON HOW TO PROCEED WITH MY COMPLAINT. I HAVE ALL OF THE RECEIPTS FROM THE PREVIOUS REPAIRS AND CAN PROVIDE THEM UPON REQUEST. THE VEHICLE VIN # IS [XXX]. THANK YOU FOR YOUR ASSISTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641595October 6, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLASH/FLICKER AND/OR TURN OFF FOR A FEW SECONDS WHEN RIGHT TURN INDICATOR IS ACTIVATED WHILE HEADLIGHT SWITCH IS IN THE "ON" POSITION. AT TIMES HEADLIGHTS STAY OUT UNTIL TURN INDICATOR IS DEACTIVATED. VEHICLE DOES NOT HAVE TO BE MOVING. RARELY REPLICATED ON PURPOSE FOR VERIFICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641860October 6, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
THIS VEHICLE WENT OUT OF CONTROL WHEN TRYING TO PARK. WHEN I TRIED TO MOVE STICK TO PARK, THE VEHICLE TOOK OFF WITH 70 - 80 MILES AN HOUR. ONCE IT TOOK OFF LIKE PLANE, I HAD NO CONTROL OVER THIS VEHICLE. I TRIED TO STOP IT BUT BRAKES DID NOT WORK, STEERING WAS LOCKED AND CAN NOT TURN OFF IGNITION EITHER. VEHICLE TRAVELED ABOUT 800 - 1000 FT BEFORE IT STOPPED. VEHICLE FINALLY CAME TO STOP BY TREES. STEERING, BRAKES AND GAS NOTHING WORKED AS EXPECTED AND I HAD NO CONTROL OVER THIS VEHICLE. THIS VEHICLE WENT THROUGH THIS ORDEAL IN CHILDREN PLAY AREA AND LUCKILY IT WAS EARLY IN THE MORNING AND NO ONE WAS IN PLAY AREA. IMAGINE IF THIS VEHICLE WAS ON INTERSTATE, MAJOR INTERSECTION OR US / STATE HWY. THIS VEHICLE IS ROAD HAZARD AND MAY CAUSE SERIOUS ACCIDENTS AND POSSIBLY LOSS OF LIFE. I HAVE ALSO CONTACTED HYUNDAI AND THEY HAVE OPENED UP CASE TO CHECK BUT WANT NHTSA TO INVESTIGATE THE ISSUE SO WE HAVE NEUTRAL OUTCOME V/S JUST HYUNDAI. I WANTED TO BRING UP THIS MATTER TO YOUR ATTENTION SO PROPER INVESTIGATION SHOULD BE COMPLETED FOR THIS VEHICLE TO AVOID LOSS OF PROPERTY OR LIVES. PLEASE CONTACT ME FOR MORE DETAILS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10640793October 2, 2014
WHEELS, TIRES
THE TPMS LIGHT CONTINUES TO GO ON AND OFF. SO DOES THE TIRE PRESSURE LIGHT. THE TIRES ARE PROPERLY FILLED. I SEE THAT I AM NOT ALONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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