Hyundai Venue Complaints

101 consumer complaints on file.

#11541787August 30, 2023
VEHICLE SPEED CONTROL
I saw a recall on certain Hyundai models...I have a similar problem maybe twice with this 2022 Hyundai Venue....Traveling down the highway with Cruise set at 65...The car started to accelerate to 80 before I turn the cruise off...don't know if it's something wrong with the cruise...or just 2 mishaps .....just asking if anyone else has complained....thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541449August 29, 2023
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving home from a trip , the car suddenly lost power . and engine light came on an then transmission light overheating light came on . I was near a town pulled over and had car towed to nearest Hyundai dealer. after waiting a week they finally looked at the vehicle, and said that mice had eaten the transmission electrical harness. Days later they repaired the damage, their was only 6000 miles on the car, but it was not covered under the warranty because mice had eaten the wirers. After I researched , the vehicle ,I found out the the wiring they used was made with a soy based coating plant based.THis apparently is not the first time this has been reported to the manufacture. To add to my problems they replaced the same wiring harness back into the car. On the bill I received they charged me 398.20 dollars. Also on the bill it states,that any warranties are only guarantied by manf,and hyundai disclaims any responsibility. Hyundai placed these same wring harness back in the vehicle knowing this is a real problem and danger to drivers.They basically are putting an all you can eat buffet for all rodents.This is a dangerous condition where the vehicle could shut down at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536540August 4, 2023
ELECTRICAL SYSTEM:HORN
The contact owns a 2021 Hyundai Venue. The contact stated that the horn had become inoperable. The contact also stated that the horn had been replaced on three previous occasions for the same failure. The local dealer and manufacturer were notified of the failure. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529967July 2, 2023
UNKNOWN OR OTHER
I was going to work, dropping my one year old off at his grandparents on the way. My purse (with my spare key) along with the rest of my belongings were dumped into the front passenger seat after I unlocked my car. Unfortunately, I also placed my main set in the seat in order to buckle up the kiddo. I was wearing a dress with no pockets. I shut my front passenger door, opened the rear passenger door and finished up the car seat wrangle. I then shut his door, and every door on the vehicle clicked shut in the auto locking mechanism. My adrenaline and panic were instantaneous. I work in health care and I know how quickly closed cars become death traps for babies. The car was not on, and my intention was to be in the driver seat 5 seconds later with the AC blasting. I live in the country, my closest neighbors were gone, all of my means of outside communication were in the car, my husband was at work and within two minutes my baby started crying. I immediately grabbed a rock from my garden and broke the driver side rear vent window. No harm was done to my baby, he ate a snack and took a nap afterwards. I got the smallest cut ever on my hand, none of it hit him during the smash. Window repair is 475 through safelight, insurance wanted a 1k deductible so I skipped out on a claim. I spoke to Hyundai Cares and after I explained the situation I was asked why I was upset that I had locked my own baby in the car. The problem is that I didn't lock him in the car - the car locked him in the car. My vehicle has seat sensors and reminds me to grab my passenger from the back seat when I park. I get seat belt reminders due to weight sensors in the front passenger seat when I travel with my dog. In my eyes, the car was fully aware the front was empty, two fobs were in the car, and the back was occupied.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11528474June 23, 2023
STEERING
The contact owns a 2021 Hyundai Venue. The contact stated that while driving at an undisclosed speed, he made a left turn, and the steering wheel became firm and difficult to maneuver. The contact then stated that the electronic power steering warning light and the safety and steering features warning lights illuminated. The contact was able to navigate the vehicle off the road safely. The vehicle was then towed to the dealer where it was diagnosed that the ECU (Electronic Control Module) failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527653June 19, 2023
SEAT BELTS, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Phone: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304 a 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX]. Appr [XXX] 2023, I began having trouble with the safety futures such as: 1.Blind-Spot Collision Warning (BCW) (It has been working randomly). 2.Rear Cross-Traffic Collision Warning (RCCW) (It has been working randomly). 3.Rear Occupant Alert (ROA) (It has been working randomly). 4.Driver Attention Warning (DAW) (It has been working randomly). 5.Front Passenger Seat belt alert. (It has been working randomly). 6.8-inch color touchscreen with navigation goes to night mode during the day (day light) by itself and starts to run a setup by itself while driving (please see attached pictures). Blue Link only sent an e-mail notification about the automatic setup once. (Days after the episode). On [XXX], I contacted the dealership salesperson (who leased me the vehicle) via text message, Mr. [XXX] informing regarding the safety futures concern, and he provided me a number to call. Unfortunately, they were overbooked, and I only was booked for the following week. ([XXX]). My husband dropped-off the vehicle at HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304. He gave to the person in charge to check-in the vehicle a written explanation of the issue. Per my husband, even the authorized person at the dealer was unable to have access to the safety futures. The gentlemen stated that even him could not have access to the settings to change anything. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525607June 6, 2023
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Upon driving the Hyundai Venue the lane assistance feature would repeatedly sound an alert that the car was drifting out of the lane and proceed to yank the wheel in order to keep the car inside the lane. When driving the vehicle on the highway this alarm and wheel pulling was constant, especially in any form of crosswinds, it made the car feel almost impossible to control and terrified my child that was in the car with me. After shutting the lane assistance feature off the course correction that lane assistance was trying to achieve transferred to myself as the driver to manually course correct the car. In order to keep the car inside a lane on the highway I must stay around 50-55mph with a tight grip on the wheel making constant corrections and even then it still feels unsafe as it tries to pull. I contacted two different Hyundai dealerships that said to me it is a design issue as well as them stating the lane assistance feature was a common complaint due to the yanking of the wheel and they advised me to shut it off. My husband brought it to a dealership for a test drive when he demonstrated the car pulling inches out of the lane and his struggle to control it, however since there was not a physical defect the dealership could not help us. I contacted Hyundai corporate and spoke with three different people who said to follow the advice about the lane assistance but since there is not physical defect that nothing can be done. My family and I are left with a car we feel unsafe in and I fear an accident is just a matter of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519945May 2, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
Horn will periodically quit working for days at a time. Will randomly start working again. Safety issue as horn is not always available to alert other drivers when needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518408April 22, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STEERING
The ignition failed me as a customer. Vehicle was stolen outside my residence. No keys were left in vehicle. This is very dangerous and high risk especially due to rise in crime rates of car jacking. My vehicle has been recovered and in the dealership collision center since March 30, 2023. My vehicle has never been in any accidents, with the exception of this thief. Not quite sure of the outcome of the manufacture, highway traffic center nor dealership.The information that I’ve gathered is a lot of Hyundai and Kia vehicles are being stolen due to a leaked video on how to steal these brand of cars, which is terrible for buyers and owners. Please address these concerns, issues and unsettling problems for your customer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516441April 11, 2023
TIRES:SIDEWALL
Flat tire, outer sidewall separation, Hankook tire, 185/65R15 88H, DOT 1T7DF 1B HO 4222, H436 19477. I originally filed this complaint under "car" under complaint number 11516437. I am trying to download a photo of the tire showing the damage. If I am successful, I will send this photo in a duplicate complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516437April 11, 2023
WHEELS
Flat tire. Right rear. Outside sidewall separated. Hankook tire,185/65R15 88H, DOT 1T&DF 1B HO 4222, H436 19477.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514200March 28, 2023
SEAT BELTS
Hyundai issued a recall on 06/27/22 to repair part of the seat belt pretensioner, and they continue to send reminders to have the repair. However, they are out of the required part and according to dealers they will not give an ETA for delivery of the part. I have been in touch with my dealer since last fall and they state they have not ever been given any guidance from Hyundai regarding the part. It would seem that the manufacturer would have been prepared with a supply of the replacement part, and certainly has had ample time for production. I would simply looking for an estimated date when this part will be available. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508259February 21, 2023
LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
The gas door will not open when the lever is pulled. My safety is put at risk because if i was running out of gas, I would not be able to put gas in the car. Thank God I was not out of town. I have to take a plastic fork or knife, slide it in the crevice and then pull the lever inside the car. yes. yes. there has been no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505522February 4, 2023
ELECTRICAL SYSTEM:HORN
My horn and car alarm would work and stop working for about two months now it does'nt work at all. I feel this is a safety issue because I can not blow my car horn to warn other drivers when they are cutting me off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505294February 3, 2023
ELECTRICAL SYSTEM:HORN
While driving on a highway a car started to creep into my lane when I pressed on the horn. I did not hear the horn, luckily the other vehicle did not change lanes. As I knew I was near a dealer i immediately got off the highway to head to the dealer. Upon pulling into the service bay the advisor opened my door, and I said before I turn off the car I want to try the horn. This time the horn did sound, but it seemed to be much higher in volume. I explained my concern to the advisor and pressed the horn again a couple times. And asked if she thought that sounded normal she said “all cars sound different so I can’t tell”. She then explained since the horn was working there would be nothing she could do for me today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499346December 29, 2022
SEAT BELTS, SERVICE BRAKES
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498817December 25, 2022
SEAT BELTS
Rear passenger seat belts get stuck on the seat belt loop guide... And do not work as expected.. serious hazard during crash... Please see pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495387November 29, 2022
SEAT BELTS
August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495156November 28, 2022
SEAT BELTS
The seat belt light comes on continually on my new Kia. I've been advised there is a safety recall on the seat belt system / defect and received a letter regarding it. I've contacted the dealer several times (3 times) and they always state there is a "nationwide back order" on the parts. Since this is a safety item I believe they need to expedite the correct repair with pressure from your organization!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486451September 26, 2022
STEERING, SUSPENSION
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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