Hyundai Venue Complaints

101 consumer complaints on file.

#11627456November 26, 2024
UNKNOWN OR OTHER
The original horn failed after about a year and 15,000 miles. Replaced with dealer and new horn failed after about 6 months and 7,000 miles. Only realized after having to avoid a collision and being unable to use my horn. Having a faulty horn could be a factor in a collision, if a vehicle starts to merge into me without me having a way to avoid the collision other than alerting the other driver. The dealership replaced the first horn which was under warranty. No lights or indicators that this system had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626622November 21, 2024
STRUCTURE:BODY
The body panel below the left front turn signal has cracked and is getting larger in size due to the thermal dynamics of expansion and contraction. The car is currently under its original bumper-to-bumper warranty and was noticed and reported to Hyundai at 41K miles (the original bumper-to-bumper warranty is for 5 years and 60K miles). Hyundai's warranty includes an anti-perforation warranty, and since the body panel now has a crack exposing the interior of the engine compartment, the item is warrantable. But, Hyundai is refusing to cover it at this point in time. This is in contradiction to their own warranty, which they claim is the best in the automotive industry. If their warranty is that good, then WHY is it so difficult for them to cover this body panel crack?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624156November 8, 2024
SERVICE BRAKES, STEERING
I bought a used 2024 Hyundai Venue with 3k miles on Nov 2nd, 2024 from Hyundai Bel Air, MD. On Nov 6th, 2024 I dropped my son at the bus stop in our neighbourhood. When I got out from the parking lot (we dropped him at our church's parking lot) and drove the car, the steering wheel was stiff and when I applied the brake it went out. I had to steer the car to the curb to stop it. It stopped but caused one of the wheel flat and its fender fell off. We called the dealer and after a few arguments they tow our car to their body shop. The Service Department's people said two different things. One person said they couldn't inspect the car unless it was repaired which is should repaired by our insurance. The 2nd person said (few minutes later) that they checked the car and nothing wrong with the brakes. They basically said not responsible for it and asked us to report it to the insurance. We don't wanna report it to the insurance yet as we think it was their responsible. We just bought the car few days. How it happened?. This accident scares me to drive the car again. It was good took place in our silent neighbourhood. What if it happened in busy place? We, other could get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616030September 23, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
Loss of drive power and rough idle. Intermittent no start due to voltage drop. Suspected shorted egr valve causing multiple parts on the same circut to go bad. Brought the car to dealer for the 6th time due to loss of power while driving and rough idle. Asked for a diagnostic of the egr valve due to matching symptoms to the egr recall of the 2024 venue which is the same part number installed in my vehicle. Was informed they can't get it covered under warranty without a code present even if it was faulty. Was sent on my way with a dangerously running car. The egr valve is actuating when not commanded and getting stuck in the opposite position as commanded throwing crankshaft position codes due to being on the same circut and has bèen happeneing since new. My children and my self have almost been in two separate crashes already and if the 2024 hyundai venue egr valve recall is not expanded to include the 2021 there will be fatalities from this issue. Please contact me asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607815August 11, 2024
ENGINE, POWER TRAIN
My 2021 Hyundai venue at or around 43,000 miles, certified pre owned, and bought January 2024 while at a gas station parking lot. Started my vehicle and put it in reverse to leave gas station began smoking, as I put it back in drive to get out of traffic was a loud noise and I immediately stopped turned off the car. Found two parts from my engine on the ground in the parking lot. Was towed to Bentley Hyundai dealership in Huntsville, Al. This happened on [XXX]. On or about 7/29/2024 Bentley Hyundai did a diagnostic and I was told I need an engine replacement, Hyundai approved the engine replacement, and they ordered parts. On or about 8/7/2024 I asked Hyundai for the repair order and on the paper they gave me said the harmonic balancer/crank shaft broke. I spoke to one of the mechanics at Hyundai as I needed to get some personal items out of my car and the gentleman I spoke with said he doesn’t know how this happened that a bolt broke but that bolt was not supposed to break like it did. Said “it was pretty cool to see” . My vehicle still currently sits at Bentley Hyundai until parts come in. My vehicle was purchased at Tameron Hyundai in Hoover, Al. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607155August 7, 2024
UNKNOWN OR OTHER
MY 2021 venue had less than 24,000 miles when this problem occurred. i am the original owner and until recently, worked from home. i started having issues when i put the key in the ignition to start my vehicle. none of the dash lights or A/C control would come on. i had to re-try two to three times to get it to work. when i took my vehicle in for regular maintenance and informed my dealership of the issue they did a diagnostic and called me with the results. i was informed there was a problem with the tumbler in the ignition switch and that it would be covered under my warranty; however, the warranty did not cover the re-keying of my entire vehicle. i would have to continue to use my key fob to unlock my doors but would have an additional key to turn on my vehicle. now i have basically two keys to my car. i do not understand why the warranty would not cover the entire re-keying of my vehicle so that the key fob would work on everything. i am the original owner of the vehicle, which i leased in january 2021 (and subsequently purchased in april 2024 when the lease expired). i find this unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607040August 7, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Since the purchase date, the vehicle has experienced electrical and mechanical issues. Initial problems with the driver-side keyless entry were resolved, but persistent malfunctioning of the passenger window (and at times, other windows) has not been successfully rectified despite multiple repair attempts. Furthermore, during a recent visit to ALM Hyundai for an incident where the engine sputtered and nearly shut off multiple times, the dealership indicated there was no cause for concern. However, I remain apprehensive as this issue could be related to the ongoing electrical and mechanical problems with the vehicle, even without the presence of a check engine light. A recent inspection revealed an oil leak, which was never previously identified or addressed by ALM Hyundai during routine servicing. These unresolved issues raise serious concerns about the vehicle's safety and reliability. Attempts to Resolve: Despite numerous attempts to contact ALM Hyundai's service department and Hyundai corporate customer service, my concerns have not been adequately addressed. Hyundai's proposed solution of paying two car payments in exchange for waiving my rights to warranty or lemon law claims is unacceptable and fails to acknowledge the ongoing issues with the vehicle. I have requested my complete repair history from Hyundai, but the records provided by ALM Hyundai are incomplete. A Carfax report indicates additional service visits that are not reflected in the dealership's paperwork I received upon request. I have since made numerous attempts requesting my repair records and have failed to receive them. I feel as if there is a possible violation of UTPA and my consumer rights at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602726July 16, 2024
STEERING
While driving, as I turn the steering wheel to the left there is an additional sudden pull in the same direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598743July 3, 2024
POWER TRAIN
Lost all acceleration and car started bucking while making a a left through oncoming traffic narrowly avoiding getting t boned on passenger side of vehicle with my child on that side of vehicle. No check engine light or codes during or after incident. Even though the car was now not idling correctly. had car towed to dealer for the fifth time and they reprogrammed the transmission for the third time. They called to tell me it was ready for pick up. I refused and asked that they diagnose the issue since it has become dangerous to drive the vehicle. They drove the car looking at live data and discovered the transmission was slipping. And replaced the transmission. Someone is going to get seriously injured in these vehicles if the vehicles computer is unable to warn the driver about a catastrophic power train failure. I have had this car towed five times due to issues which assumably were all due to the failing transmission but were non repeatable at the dealer putting me in danger every time I picked it up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596389June 25, 2024
ELECTRICAL SYSTEM
When the car is started, the radio screen sometimes stays off. When this happens, the only way to resolve it is to shut off the car, open the door, and then restart the car. This issue occurs randomly, and when it does, there is no rear-view camera available, which poses a significant safety risk. Without the camera, drivers cannot see if there is a child or obstacle behind them, increasing the risk of a serious accident. I have reported this issue to the dealership multiple times, but they dismiss it, claiming it is not a problem unless they witness it themselves. An internet search reveals that this is a widespread issue known to Hyundai, but they are not taking any steps to correct it. This defect could lead to a tragic accident, and I am hoping you can help initiate a recall to address it. The problem seems to occur more frequently in the summer heat. Please help us ensure the safety of others, as it appears the automakers are more concerned with profits than with safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594679June 16, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving a New 2024 Venue Model car by Hyundai when the electronic system of the car failed or dropped dead and I almost caused a collision. The dash board light iluminated and said start the car in neutral or park. I did this. 3 times the car started sputtered and stopped. Sputtered and stopped. Horns blasting, I had to get out of harms way to avoid a colilsion. I could have been killed. I jeopardized the safety and the life or lives of others on the highway. I will never be the same after this traumatic near accident. Hyundai Manufacturer knew of this defect in March 2024 and sold the Missionary Sisters of the Immaculate Conception this car any way on [XXX] 2024. Negligence....... Negligence. Shame on the dealer ship of Sport Hyundai of Egg harbor, NJ. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588623May 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Hyundai Venue. The contact received notification of NHTSA Campaign Number: 24V308000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587645May 8, 2024
FUEL/PROPULSION SYSTEM, SEAT BELTS, SEATS
My car honk is constantly. Not working since.i.puchase the vehicle my passenger seat belt.lighr is always ringing even when seat is empty. My lane assist while on cause wheel to shift while driving. My gas tank used to hold up.to 420 Gallo s for a fill up. Now only hold up to 350miles.for fillup.fill up. While Turing on highway vechile wants to crash into wall by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578673March 21, 2024
EXTERIOR LIGHTING
The halogen headlights are totally useless, especially if it’s raining. They’re incredibly dim and unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571712February 13, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Hyundai Venue. The contact stated that the vehicle was slow to start. The contact was able to start the vehicle and drive. There were no warning lights illuminated. The contact stated that rodents had entered the vehicle and chewed the wiring in the engine compartment. The vehicle was towed to the local dealer, where it was diagnosed that the wiring needed to be replaced. The dealer informed the contact that the replacement parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566553January 19, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560797December 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
This is a follow up to # 11560029, submitted 12/13/2023. On 12/14/2023, dealership updated the display software that I also previously updated on my own. Dealership unable to update navigation software because my car doesn't have navigation installed. Back up camera issue still persists with camera remaining on in neutral and drive as software update did nothing to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560029December 13, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The backup camera stays on even in neutral and drive mode. In reverse the guide lines are present, however they are not present when in drive or neutral but the camera remains on. This is a safety hazard because it is very distracting to drive forward with live video on the 8" screen. I believe this is also illegal in my state when my teen is driving the car as state law does not permit drivers age 16-18 to use any hands-free devices when driving. I'm sure this includes live video being displayed even if it is the backup camera. Dealership reproduced the problem. I also have video of backup camera on while driving forward. Dealership service writer told me it "might" be that the navigation system needs updating. I told him I already updated the navigation. He told me to try again and acknowledged that the "process isn't easy". He says this is not covered by Hyundai. Apparently customers are responsible to update navigation/display software, even though my car was purchased brand new at the dealership in May 2021, is less than 3 year old (still under warranty) and has less than 25,000 miles on. The estimate to update the navigation, even though they aren't certain this is the problem is over $585. In Nov. 2021 (3,140 miles) the car was not turning over & starting. The dealership couldn't reproduce the problem, but discovered the horn wasn't working. They stated on the paperwork that I said it was not working, but I didn't not know that was the case. The dealership "energized horn and dislodged coil in horn assembly" and now horn works and coincidentally the problem with the engine not starting went away. The steering also makes a noise on occasion when turning which I suspect is also an electrical issue. All these electrical-like problems pose a safety risk and I am starting to believe they are all connected. I also feel it poses an additional risk to leave software updates to the customers when it involves safety features like the backup camera and display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546304September 25, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. Additionally, there was an abnormal fuel odor inside the vehicle. The vehicle was taken to the local dealer who replaced the fuel cap, but the failure persisted. Additionally, on several occasions after stopping to refuel the vehicle the fuel cap door failed to open as needed. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544840September 15, 2023
ELECTRICAL SYSTEM:HORN
Horn failed in the vehicle at approximately 4400 miles. Serviced by a Hyundai dealership, but had to wait nearly a month for it to be replaced. No warning lights or messages in the vehicle. I found out that the horn was not working after nearly being involved in an accident after being cut off. When I went to activate the horn, no sound came out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Venue