Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11431266August 31, 2021
ENGINE
The contact owns a 2013 Hyundai Tucson. The contact stated that the vehicle engine failed. When driving with the cruise control set at 70 mph, the engine emitted a loud knocking sound and the vehicle decelerated. The vehicle powered off and the vehicle rolled onto the road shoulder. The contact was able to open the hood and smoke emitted from under the hood and emitted an engine oil burnt odor. The vehicle was not towed to a dealer or mechanic to have a diagnostic performed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431023August 30, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle failed to accelerate over 20 MPH while driving. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed with a dirty catalytic converter. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the contact was informed that the transmission needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431127August 30, 2021
UNKNOWN OR OTHER
Rear driver side door could not be unlocked and opened. Faulty door actuator lock which has been replaced by dealer at a cost. Do not have the failed part. No ones safety put at risk. However I feel it is a safety issue as emergency egress from the rear could be affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431140August 30, 2021
POWER TRAIN
I have been having problems with the oil burning very quickly in-between oil changes. This last time, I was driving the car and it started shaking really bad. I was at a stop and when the light turned green, my car would barely accelerate. Once it did start going, it felt as though it did not want to go into the correct gear. Hyundai states that it will take about 2 weeks to fix as they have 15 other cars in with the same complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430917August 29, 2021
ENGINE
On April 16, 2021 my husband was driving our 2015 Hyundai Tucson home from work at 10:30pm. Upon entering Interstate 77 S the Tucson suddenly came to a complete stop. He was able to get it off the side of the interstate. There were no dash lights that came on or noises to give warning this was about to happen. We had not had any issues with the vehicle till then. We had the Tucson towed to the car lot where we had purchased it on 12.26.2020. This could have caused accidents that could have harmed not only my husband but others traveling that interstate that night. Other than the mechanics that replaced the engine and an individual from Warranty Solutions no one else inspected the blown engine. We spent $6948.55 for a rebuilt engine and labor. We were without our vehicle from 04.16.2021 until 08.28.2021. Hyundai had a recall on engine components but for some reason ours was NOT included. I strongly feel it should have been. Not only did this failure put my husband in danger but also anyone traveling that interstate that night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430846August 28, 2021
UNKNOWN OR OTHER
Driver side front and rear doors will not lock or unlock while using the switch that locks and unlocks the doors from the inside of the car. The remote will lock and unlock all of the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430697August 27, 2021
ENGINE
My 81 year old Mother was driving the vehicle when it just stopped on her on a busy intersection and a tow company and police had to be called. The tow company tried to jump the car and it did not work. The mechanic said that the engine is shot and it only has 124k miles and has been well taken care of and all recalls have been addressed. This is a hazardous and dangerous issue that could have ended badly. I contacted the Hyundai dealer that did my recall to check it and they do not have any appointments until 09-15-2021 which is 3 weeks away. I do not understand how a vehicle that has regular maintenance has the engine just go with no prior warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430614August 26, 2021
ENGINE
Catalyctic converter failed at 101,000 miles. It is out of warranty at 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430555August 25, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I have to pull multiple times on the Driver door handle before the door opens. Did research and found that the cable on the inside of the door handle may be over stretched causing the door to only open sometimes. This is a safety issue and there should be a recall. There are a lot of others complaints about this issue. Please issue a recall and take care of your customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430248August 24, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
First, in 2019, my front driver’s side door stopped working. I could only open it from the inside if I kept my doors unlocked and eventually couldn’t open it at all and I had to crawl in and out of the passenger seat when it wasn’t working. The dealership repaired it because it was under warranty but I still had to pay for everything but the part. Now, In 2021 my front passenger door is doing the same thing. What’s worse? My rear passenger door won’t open AT ALL. I have two children and I have to pull them out of the window on occasion. We had to pull over on the freeway in an emergency and I had to PULL MY CHILDREN OUT OF THE WINDOW. If we’re in an accident I’m terrified of what will happen since we can’t use half of the doors. This is a major safety issue and I’m terrified for my family to use this vehicle. Since my warranty expired 3 months before the second and third door had the issue, it’s going to cost me over $1400 to get this repaired. I’m a single mother of two and this is causing hardship in addition to the safety issue. I’m getting it repaired and I can update with the invoice of the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430087August 23, 2021
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2012 Hyundai Tucson. The contact stated the all-wheel drive (AWD) warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429972August 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
In late 2020 my airbag had to be replaced for numerous malfunctions, at the same time my passenger side front door would not open on the first try with the key fob. 8 months later, now my driver door is doing the same thing and I'm no longer under warranty. It's ridiculous this isn't a recall with so many similar complaints. My doors unlock but still won't open until I tug on it numerous times. If it stops working completely it is a real safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429828August 20, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Rear passenger door will not open from inside or out. This happened with no warning. Grandchild was in rear seat and could not get out. This is a safety issue. The door actuators should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429856August 20, 2021
UNKNOWN OR OTHER
On 18 August 2021, I had a recall fixed on my Hyundai Tucson. The recall is now fixed, however Hyundai has not removed the recall record against the VIN. I have been trying ever since to speak to someone from Hyundai USA to get the recall cleared, however they refuse to escalate the issue internally and give no answers regarding how it can be fixed. I'd like to lodge a complaint because I am selling the vehicle shortly and need the recall to be cleared ASAP so that I can register and sell it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429707August 19, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Hyundai Tucson. The contact stated that the rear passenger’s side door failed to open without warning. The contact stated that the lock and unlock function operated as designed however, the door would not upon from the inside or outside. The contact took the vehicle to the dealer and was informed that they had to hire a locksmith to repair the door. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429719August 19, 2021
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When accelerating from a stop, the vehicle "chugs" or hesitated substantially before actually accelerating. There is usually a noticeable jerk at that point as well. Concern is this usually happens when turning and has caused safety issues related being stuck in an intersection until the transmission releases and allows the vehicle to accelerate. Several trips to the dealership have provided no repair/relief to the issue. We are always informed its a known issue with the double-clutch engine and just something we need to get used to. Most recently, the transmission is "slipping" when accelerated. This has happened at minimum 5 times in the past month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429728August 19, 2021
STRUCTURE:BODY
Issue: The rear passenger door will not open from inside and outside. We had set the Child-Lock to enabled, so diagnosing/troubleshooting from the inside is not possible. Frequent and consecutive pulls on the exterior door handle do not provide any opening results. Listening to the door panel when using the key fob or door lock toggle, it appears to be disengaging and engaging the lock; or at least it sounds the same as the other doors when locking/unlocking. We have two children we transport that are still in car seats. -- Situation or events that could have caused this issue: None. Was working the morning before. The vehicle has not had any minor impacts to any part of the body (no accidents or bumps, etc). -- Risk of Safety/Death in an Emergency: We believe this to be a safety issue in the event of an emergency (flooding, door collapsed on its side, etc.) -- Inspection: Pending via Dealership -- Warning Lamps: None
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429598August 18, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
This safety problem has now occurred twice. The passenger door is sticking and takes 5 or 6 times to pull on the handle to open the door. The door opens from the inside but not the outside. This same problem occurred in 2020 on the drivers door. The safety of others are put at risk because I have elderly parents that need to be transported and the door can not be open. This problem was reported to the dealer about a year ago since it occured on the other door(drivers door) of the car. The vehicle has only been inspected by the service department at the dealership. There were no warnings or messages prior to the problem failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429631August 18, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Initially, a couple weeks ago my back passenger side door stopped opening consistently from the inside. Locking and unlocking the door repeatedly would fix it. Now, with the key or inside unlock buttons, the driver and passenger side front door will visibly unlock but not open from the outside until the car has been opened from the inside - meaning you have to crawl through the back to get your doors open. The doors do not always open from the inside, as well, across the board now. That’s a huge safety risk if there were an accident or fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429466August 17, 2021
UNKNOWN OR OTHER
While driving home from work, we were stopped at a four way intersection. My boyfriend asked me if I heard this knocking noise. I said he did and we were trying to figure out if it was the vehicle in front of us because I didn't have any warning lights on my dash indicating any kind of issue. The Jeep in front of us pulled away and we immediately could tell it was my vehicle. When accelerating through the intersection the vehicle was very slow to pick up speed and the knocking sound got louder and more frequent. As we were pulling into our driveway the car again had issues picking up speed, we live up a steep hill and I was worried we weren't going to make it. The oil light came on for a split second and went back off. I was not at my mileage for an oil change but my boyfriend said he was going to check it. He pulled the dipstick out and it was completely dry. He put two and a half quarts of oil in and it barely showed on the dipstick. He put another two quarts in and we let it sit. We turned it back on hoping it wouldn't make the knocking noise but it did. We took it to my mechanic who does my oil changes and he inspected the vehicle and took photos to show that there was no oil leak so he could only conclude that the engine was burning the oil for some reason. We took the car to a Hyundai dealer where they informed me that the engine was ruined and it would need to be completely replaced. They told me that it could be covered under the warranty and they would turn it in. After a week of hearing nothing, Hyundai offered to pay for 50% of the repair costs. I think this is absolutely ridiculous since there was no indication letting me know that my vehicle needed oil and it is clearly a problem with their engine that caused it to burn up all the oil when I was faithful about my oil changes. My mechanic printed all of the records of oil changes being completed on time and now they expect me to pay for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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