Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11573864February 25, 2024
ENGINE
Engine bearing failure, sudden and without warning. Engine started to use oil between oil changes. Loud knocking started suddenly during starting and then continuous knock while running. Identical with issues related to recall 168, but my VIN does not show that recall effects my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573702February 23, 2024
VEHICLE SPEED CONTROL
I purchased a brand new 2023 Santa Fe hybrid in August 2023. So far, on four separate occasions (Oct ‘23, Dec ‘23, Jan ‘24, Feb ‘24) I have lost accelerator/gas pedal power while driving down the highway. There is no warning, no lights on dash, nothing. I just all of the sudden lose power. On one occasion in particular, [XXX], I was driving on the highway with my 5 year old in the back seat. I suddenly and totally lost all accelerator/gas pedal power while in the passing lane. I rapidly lost speed and was decelerating with a truck directly behind me and another vehicle to my right in the regular lane. I had to quickly turn on my emergency flashers and pray the truck behind me was paying attention and didn’t hit me. I was jamming up traffic until I was able to get pulled over off the road. My vehicle has been into Hyundai’s garage a total of four times now for the same issue. They have yet to find the root of the problem or fix it. I recently picked up my car on [XXX] from the garage and exactly two weeks later it did it again, this time with my husband in the car so it is once again back in the garage. The last trip to the garage they were able to duplicate the issue but can’t find a cause. Twice my check engine light came on after the fact but only two of the four times. I do not feel safe driving this vehicle but corporate Hyundai did an “investigation” into my case and told me today they found I am not eligible for a refund or replacement and to continue to take it to a certified Hyundai garage if/when I continue to have problems. I’m very concerned I’ll be in a traffic accident when this happens again and now the occurrences are happening more frequently. This not only puts myself and my passengers in danger but other vehicles on the road around me as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573713February 23, 2024
ENGINE
Hampton Hyundai in Fort Walton Beach, FL is refusing to do an inspection for Recall Campaign 162 (NHTSA #17V226000). Per the safety recall campaign, if the engine is experiencing issues as described by the campaign, the dealership must perform an inspection and do repairs as necessary under the safety recall. Hampton Hyundai is refusing to do such an inspection. Instead they are quoting $16.9k for a new engine but refusing to provide any diagnostic results or answer questions on the status of the engine or recall. For a dealership to ignore a safety recall campaign is not simply an unethical business practice, it is a danger to the public and to Hyundai customers. The NHTSA must address a dealership that refuses to acknowledge safety recalls or do the necessary inspections and repairs to ensure the safety of those on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573658February 23, 2024
ENGINE
Purchased Sante fe .August 2020.cash purchase I had the vehicle check by dealership several times regarding oil leakage ,, oil consumption..july 2023 stranded in texas after oil pressure switch replaced but no oil was put back in car.. [XXX] stranded in AR with children. The ENGINE BLEW AT exactly 100000MILES.failed Engine, towed car back to Missouri ....Napleton Hyundai indicated there is a warranty on the Engine only for Rod ?. Failed engine is a failed Hyundai consumer affairs .denied claim but agreed the car still has an e Engine warranty..only if rod is blown? The #3valve burned up no compression? July 2020 a recall was in place for the engine... August I purchase the vehicle with NO knowledge of possible Engine failure or recall.. Napleton informed and offered $500.00 towards a 12000.bill Now is 2024. I am without ,my life savings . Without a vehicle. My everyday has been disrupted .Napleton Hyundai cars are not safe .I am glad I was not traveling at night.when the car suddenly Died..it could have been a tragedy. Thank you please look into how safe and reliable the used cars are if not safe..used Hyundai SHOULD NOT BE SOLD..THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573350February 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573375February 22, 2024
FUEL/PROPULSION SYSTEM
Large leak detected P0455
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573313February 22, 2024
BACK OVER PREVENTION, ENGINE, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while stopped at a traffic signal, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent. Additionally, the contact stated that while the vehicle was in reverse(R) the back over protection camera screen was black. The contact stated that after turning off the vehicle, the reverse image screen operated as needed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573105February 21, 2024
ENGINE
Knock Sensor did its job and heard something in the engine and put the car in "limp mode". Car was "bucking" and would not go above 15mph in Atlanta area rush hour traffic. Barely coasted home. Towed the car to local dealership. Dealership stated the car passed the rod bearing test, so not eligible for a new engine, or any other repairs. But, they stated it does NEED a new engine. Said it needs a new knock sensor (we pay!) and new spark plugs (just replaced 2 months prior - once again, we pay!), and they stated oil is low (oil change done 1 month prior). Dealer stated nothing can be done until the engine completely fails/does not pass rod bearing test. We are expected to drive a dangerous car (assuming it will drive as it won't start at this point). Car has been sitting at the dealership since 11/15/23. Our other car is a Hyundai as well. That engine failed completely but luckily I was on a side road and not in traffic. Hyundai does NOT care about consumer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572859February 20, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle gave no indication oil level was low. Traveling I24 East, the vehicle began to stall, preventing any speed above 40MPH. After settling along the shoulder of the highway I checked the Oil reservoir which was completely empty. No indication was given that Oil was needed. Vehicle had not met the Month or Milage requirement for needed oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573047February 20, 2024
ENGINE
While driving at approximately 70MPH. The car went into limp mode. slowing down and eventually coming to a stop, after towing the car to a mechanic. we found out that a valve broke in the cylinder head damaging the Cylinder and engine block. Engine and Cylinder head needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572744February 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Oil compsumption noted and leakage noted by mechanic. Informed me could cause a fire in engine compartment. Unsafe to drive. I rented a car. . Engine burning oil, high oil consumption, oil leak. Reported to Hyundai. Took vehicle to Kerry Hyundai, Alexandria, Ky. Was informed that Hyundai won’t take care of it. Filed a complaint. Mediation through The Better Business Burrau. Claim was denied. I was not driving the car for a couple weeks. I am guardian of 2 school age children transporting to and from school and activities and was concerned for our safety. Took vehicle to Superior Hyundai, Cincinnati, Ohio for an oil change and reported an oil leak. Was informed there was no oil leak. Had oil changes at Valvoline, Newport,Ky, No report of oil leak. Walmart, Ft Wright ,Ky pointed out leak from oil pan. Replaced oil pan. Check engine light came on. Took vehicle to Konen’s Pittstop , Bellevue, Ky who repaired oil leak. Continued oil check for consumption. Again check engine light illumination. Recently Replaced spark plugs & wires, catalytic converter. Engine running rough. Valves going bad. If car stalls on highway an accident could occur. Hyundai has a recall in the same year and make but not for those manufactured in the state of Alabama. The dealership inspection was about a year ago at Kerry Hyundai, Alexandria, Ky. They only recommended oil changes. I cannot afford the additional engine repairs. Hyundai has prior knowledge of the engine defect and refuses a recall thereby endangering peoples lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572630February 18, 2024
ENGINE
I discovered the vehicle had an internal engine leak after finding that the engine oil was low after manually checking it. There was no warning light that came on to show the low engine. After refilling the oil and driving the vehicle for a couple of days, the engine developed a knock. The vehicle subsequently shut down and will not restart. This occurred while driving and I was unable to have enough momentum to pull to the side of the road safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572626February 18, 2024
POWER TRAIN, UNKNOWN OR OTHER
3 different times in last 3 weeks the car seems to lose power while I’m driving. It will not go above 35-40mph even though I’m trying to accelerate. No warning messages. I had to go slow with my hazards on until it eventually slowly returns to speed. Very scary on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572506February 17, 2024
ENGINE
Coil failure at 7500 Miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572544February 17, 2024
ENGINE
* Unresolved Engine issues * My car no longer feels safe to drive * The problem has been confirmed by a dealer * I'm not sure if the vehicle or component was inspected by anyone outside of the dealership service area. * I wasn't due for an oil change until November 28 however on November 7th, my oil light appeared so I took the car to an auto center near my home which was Goodyear. They found that there was no oil in my tank and tested it for leaks. There were no external leaks. I made an appointment with the dealership and they confirmed an issue with the engine. They made some repair and advised that I drive no less than 1,000 miles and up to roughly 1,025 miles then return for service. I confirmed with the service technician that this engine is under warranty so when I return , I would like to have the engine repaired. . NOTE: I have dealership documents to share if needed. I returned within the required milage at 1,008 miles. As I was headed to the dealer, the service technician called me to say that I had to have an oil change on that day, and then return later after an ADDITIONAL 1,000 miles. My warranty will expire in a little over 3 weeks and I haven't been able to reach the 1,000 mile requirement for their testing purposes. Now that the car hasn't been driving too smoothly and also recently began to be very loud while idling, I don't feel safe driving it. At this point I want Hyundai to exam the engine and repair the engine now before the warranty runs out. Otherwise they aren't really honoring the warranty if they impose obstacles to consumers, denying them their use of the warranty. I've reached out to Hyundai, however I don't know how quickly they will act or if they will acknowledge my letter at all. I'm contacting you in an effort to get assistance in having this engine repaired as soon as possible.Thank you in advance for your assistance .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572271February 16, 2024
ENGINE
This vehicle hit 100,000 miles and starting not running normally. After stalling out in the middle of an interstate with a baby and elderly parent, the car had to be towed to a mechanic. Mechanic said the internal engine is failing, timing belt, timing crankshaft are going along with excessive oil consumption. The check engine light came on directly before stalling and breaking down which gave no time to try to pull off the road. Hyundai will not help seeing as how this vehicle has TWO warranty’s that expired just 1k miles ago. This is a danger to us, the owners, because we could’ve easily been involved in a major accident on an interstate due to this engine failing out of the blue. The manufacturer has not diagnosed the issues because they want $250/hr to diagnose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572394February 16, 2024
UNKNOWN OR OTHER, EXTERIOR LIGHTING
Incident: I have been almost rear ended numerous, numerous times despite having my turn signal on an appropriate distance from my turning point. Safety Issue: The rear signal lights are small and are only located on the bumper. The location of these signal lights are way too low for most driver's to even notice them! The signal lights also look like reflectors on the rear bumper especially in broad day light, making the detection of a signal even more difficult! I do like the Santa Fe, it is my second one, but had I known that the turn signal lights were located where they are, I would have NEVER purchased this vehicle as the risk of getting rear ended is too high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572032February 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON MULTIPLE OCCASIONS WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE AUTOMATIC EMERGENCY BRAKING HAS ENGAGED FOR NO APPARENT REASON. A WARNING FLASHES ON THE DASHBOARD AND THE CAR SLOWS DOWN VERY SUDDENLY. IT HAPPENS FOR ONLY ABOUT 2 SECONDS THEN GOES BACK TO NORMAL. I HAVE OWNED THE CAR FOR ABOUT 2 WEEKS AND IT HAS HAPPENED AT LEAST 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572084February 15, 2024
ENGINE, POWER TRAIN
I first brought my car into a Hyundai certified service center after my car shook violently and my check engine light started flashing at me. I had to pull over on the side of a busy highway which is a safety risk on it's own. the Hyundai service center "fixed" my car and I was on my way. this was In September of 2023. on February 14th 2024 the same thing happened leaving me stranded on the side of another busy highway during rush hour traffic. I got the car towed to a dealer and they are telling me I need to replace my engine since there is a malfunction with the exact same parts that they replaced in September. In September They pretty much rebuilt my engine and now, less then 6 months later, they are telling me my engine is shot and needs to be replaced. How could $6,000 worth of engine parts fail after less than 6 month? not only is that not stable financially for anyone who owns one of these vehicles, it is a huge safety risk! even if I do replace the engine in my car, when will it go out again? 5 months? maybe 6 if I am lucky? at least the last 2 times, I was lucky enough to be in the right lane already and make it to the side of the road in time. What happens if that is not the case next time?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572091February 15, 2024
UNKNOWN OR OTHER
Case [XXX] . The frame is rusted through. Unsafe to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe