Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11633433December 31, 2024
POWER TRAIN
The transmission is the problem that caused the vehicle to downshift while driving and resulted is a sudden jerk and slowdown in speed. My safety was at risk as the car slowed down suddenly and almost caused the vehicle behind me to rear end my vehicle. But luckily the other driver was able to stop. I previously brought the vehicle to Hyundai service (12/12/24) and they indicated that they couldn’t replicate the problem and there was no situation. The vehicle will be brought to the aforementioned service center again to check the situation (1/07/25). There were no warning the first time it happened, as mentioned earlier and after the second incident the car displayed the message that occurred the first time again which I have attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633024December 30, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
"check turn signal error". This message pops up at random times. When this error does pop up, the rear turn signal ceases to operate until the error message clears itself. Dealership "cannot duplicate". I have photographed the warning many times. Hyundai corporate is of no help. Check LED headlamp error issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633025December 30, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Windshield wiper in auto mode. Sometimes wipers turn on automatically in bright sunny days with nothing on windshield. When it rains, sometimes automatic wipers will not activate until windshield is completely covered with rain, and visibility is greatly reduced. Sensitivity adjustment has zero effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633275December 30, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I hadn't been begging Hyundai to help remove a public safety risk for years ! Today, The service lady witnessed my car have a severe safety defect. Although initially offering a rental car, ultimately denied due to my inability to provide insurance until the 1st. My insurance is valid until tomorrow. N they REFUSED to provide the rental without the insurance being dated for 4 days from today. The man in the service office asked if I needed a ride home!? Suggesting i drive the car home. Hyundai has witnessed this cars emergency parking failing, and are aware that this car has rolled out of gear TWO TIMES, W my son in it !!?? Until today, claiming unable to "duplicate" the defect. And unable to "substantiate " my claims due to not being able to duplicate the deflect. They duplicated the defect today. The car no longer has a safety system, that safely parks the car, when the door is open. The safety system fails, at more then half of the attempts,engage and the car will roll in either direction with the car door wide open The service department duplicated the defect today. They claim to have documented the defect . i would like to believe they will finally do what is right.. The realistic fact that they have chosen to disregard the safety of the community, and refuse to offer the rental car, is extremely dangerous to the community and neglectful to the laws of the Safety Act and my Consumer rights. With now, TWO (NOT AT FAULT) Rollaway accidents , insurers are refusing n to provide coverage for the vehicle. Some only offer liabilit, or want 4 xs the quoted rate. Hyundai is aware that this car is defective.. Hyundai has a recent consent order, for over 54 millionth dollars, for untimely recalls and falsafying reports to the NHSTA . They are now, as they then, are in violation of the Safety Act and the NHSTA Consent Order with Kia in the Theta II engines Class Action The purpose of the Safety Act, is to prevent serious injuries, from known defects before
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632995December 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The brakes and rotors need to be replaced every 3-6 months. They have been fixed at least 4 times under warranty. Every time I take the car in I get asked if I drove through the mountains because they are fried. This vehicle has never been in the mountains because I fear what will happen if it really were driven through the mountains. However, no excessive braking occurs to cause them to be ruined every 3-6 months. I am at the point I’m curious if automatic braking is causing it to heat up and burn them. The incident below is the last time I had them replaced. I’m currently looking to sell the vehicle because of the number of times I’ve had to go in and get them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632972December 29, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
Three fuel injectors out of four have failed in a year’s time frame. Car shakes, stalls, hesitates, and is dangerous to drive. Waiting for fourth injector to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632762December 27, 2024
UNKNOWN OR OTHER
Horn Failed. Would not sound, making it impossible to warn people if car might hit them or their vehicles or about any other issue they would need timely reporting about. Car was brought into dealer and 2 horns assemblies were replaced as non-functional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632758December 27, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632756December 27, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
While travelling at highway speed, attempted to accelerate to pass slow traffic. Rather than accelerating, the car hunted for a gear, and wouldn't shift properly. The car downshifted but engine would not go beyond 4000 RPM and speed remained the same. This has happened multiple times. By unexpectedly not accelerating, this created a risky situation by not allowing car to pass slower traffic as expected creating a potentially dangerous situation. (Video of one of the instances exists). No warning lamps, messages or symptoms occurred up to that point. Car was brought to dealer but since no codes were contained in the computer, they said there was no trouble found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632444December 26, 2024
ENGINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving on the highway at 80 MPH, the "power low" warning message was displayed, immediately after the contact vehicle proceeded to decrease in speed. The contact proceeded to pull over onto the side of the road to restart the vehicle. The vehicle was able to successfully restart, and the contact successfully drove to a local dealer where the vehicle was diagnosed however the failure could not be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632465December 26, 2024
ENGINE, POWER TRAIN
T3G Campaign 2017 Hyundai Santa Fe Sport AWD, 116000 miles. Purchased from a dealer in VA [XXX]. Never would have purchased if engine issues had been disclosed. The letter re:T3G campaign went out to dealers/service managers from Hyundai (of which I have a copy) is dated for October 2019. We never received any information regarding a T3G campaign. We took my car to the dealership on 12/16/24. (Valdese, NC). In 5 hours, they said they ran diagnostics & found the P0302 Misfire code. Without running further tests, they adamantly claimed there was a dead cylinder & the only fix was to replace the engine. Note: Spark plugs were replaced 2 weeks before this visit on Dec 1, 2024. They refused to listen to my concerns about the T3G campaign. Said vehicle didn't have that issue. That they couldn't run the tests because the P1326 code wasn't present (but it was in Sept). They didn't do anything about the current open recalls. They said they didn't have time. Corporate confirmed that my vehicle has had the correct service campaigns completed to qualify for the T3G campaign. I have called corporate twice-No response. We are very upset over the lack of care and solutions. We gave consent for work & nothing was done. The service manager was practically shouting that this car would leave me stranded, it wasn’t safe to drive, & that the only option to fix was to replace the engine/get rid of it. I was basically told it wasn't worth fixing. Putting a new engine in would equal than the car is worth at trade in value. No one can give me a guarantee that a new engine (even brand new from the factory) would not have the same problem that is happening now. Make this right by immediately authorizing an engine replacement for my vehicle to include a loaner vehicle & tow charge cover. I am aware of the class action lawsuit from 2021. Hyundai refuses to issue a recall for this engine issue. Please see attached letter for more information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632498December 26, 2024
POWER TRAIN, UNKNOWN OR OTHER
On October 28, 2024 and again on November 26, 2024, a warning light appeared on the dash which said “ check hybrid system stop safely” Within 20 seconds both times , the car became inoperable . When I stepped on the gas nothing happened . The first time I was blocking major traffic , the second time I was on an interstate in the right lane and had time to pull over. In about 15 minutes the light went off and the car drove as normal. The dealer has had the car after both instances , currently for 28 days, and has not been able to replicate the problem .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632551December 26, 2024
UNKNOWN OR OTHER
I had my vehicle serviced at Hyundai of Kirkland, located at 11800 124th Ave NE, Kirkland, WA 98034, on December 19th, 2024. During the service, the dealership did not inform me of any active recalls on my vehicle, nor did they address any recall-related issues. I believe it is their responsibility to notify customers of recalls and ensure proper servicing as required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632295December 24, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632208December 23, 2024
ELECTRICAL SYSTEM
The integrated thermal monitor is stuck. When I took it to Ken Vance Hyundai today, they said it is a common issue and if left unfixed. It would blow the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632063December 23, 2024
UNKNOWN OR OTHER
Rearview Camera does not work (Signal Loss message appears). I nearly hit 1 adult and 2 small children that were passing behind my vehicle in a parking lot. I felt the need to report this even though a recall is being put into place. I have an appointment already to have the camera repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632030December 22, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
In June 2024, my vehicle suddenly lost power while I was driving on the freeway, almost causing a serious accident. I managed to restart the car after being stuck on the shoulder of the freeway for several minutes. The same issue occurred the following day, prompting me to have the vehicle towed to the dealership. Hyundai Motor was contacted since the vehicle is still under warranty. The dealership informed me they would conduct an oil consumption test three times to diagnose the issue. However, they also stated that for the test to be successful, I needed to replace unrelated parts, including the brakes and transmission oil, among other items. Reluctantly, I agreed and spent $1,800 on these replacements. After completing the first oil consumption test, I returned for the second test. However, the dealership informed me that no further tests were necessary and returned the car to me without addressing the underlying issue. I emailed the case manager assigned by Hyundai to report this, but I never received a response. A few months later, the car failed to start. I contacted Hyundai again, and they dispatched a tow truck. The tow truck driver managed to start the car. A few days later, the issue recurred, and the roadside assistance tow driver suggested it might be the battery. Out of frustration, I paid $300 to replace the battery. Despite this, the car continued to make unusual noises at startup, a problem I had repeatedly mentioned to the dealership and in my communications with Hyundai. The situation reached a critical point today when my wife was driving the vehicle on the freeway with our five children inside. While traveling at 60 miles per hour, the car suddenly lost power again, putting their lives in danger. This is the third time this hazardous issue has occurred, and I fear for the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631945December 21, 2024
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
THE BRAKE LIGHT SWITCH IS MALFUNCTIONING AND CAUSING THE BRAKE LIGHT TO STAY ON CONTINIOUSLY. THIS IS DANGEROUS BECAUSE THE BRAKE LIGHT STAYS ON SO THERES NO INDICATION THAT I'M GETTING READY TO STOP BECAUSE THE LIGHT IS ALREADY ON, INCREASEING THE RISK OF A CRASH. THE CRUISE CONTROL IS ALSO AFECTECED WITH THIS ISSUE BECAUSE IT STOP WORKING AT THE SAME TIME. I LOOKED UP THE RECALL AND IT SAID THAT 2013 -2015 HYDUNDIA SANTA FEE SPORT VIHECLES WERE AFFECTED, BUT WHEN I CALL THE DEARLERSHIP THEY SAID MY VIN# WAS NOT INCLUDED IN THE RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631808December 20, 2024
ENGINE
Problems with oil consumption/oil burning. Engine noise - mechanic said the timing chain socket is coming apart. Hyundai has had multiple issues with vehicles that have GDI LAMBDA II engine. In 2019, they recalled several makes with Lambda engine however my vehicle wasn’t one of them. Mechanic said it would cost $6200 to repair. Just to diagnose the issue was $440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631811December 20, 2024
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
The contact owns a 2007 Hyundai Santa Fe. The contact stated while coming to a stop, the contact was informed by another driver that while coming to a stop the brake lights were inoperable. The contact was informed that the brake lights failed to function properly. The vehicle was taken to the dealer where it was diagnosed and determined that the brake light switch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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