Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11635387January 11, 2025
ENGINE
I took my Hyundai Santa Fe sport to Central Valley Hyundai in Modesto, CA on 10/31/2024 to have a diagnosis done to the car since the car turned off on me while I was driving and after a week being at the dealership this was their response. Hello [XXX], sorry for the late reply! We are short handed today, and busy! Anyways, My technician had the chance to take a look at your vehicle. Your vehicle is going to need an engine due to it not passing the bearing clearance test. I submitted paperwork to Hyundai and I am currently waiting to hear back from them in regards to a decision. I will let you know as soon as I hear something. after another week went by this is what Hyundai had to say. I just checked, and they declined the coverage of your engine, this was their response: The vehicle is not eligible for extended warranty TXXI. Per the terms of the extended warranty, the campaign 953 software must have been installed on the vehicle prior to bearing malfunction. Our records indicate campaign 953 was not completed on this vehicle. For further clarification, the terms of the extended warranty and related settlement. Notice may be reviewed here. [XXX] . No goodwill assistance is being offered at this time I was never made aware of a recall that needed to be done to the engine. I never received a letter in the mail and also I spoke to Hyundai customer service and they said that I never received the notice due to being sent to the original owner which was a car rental business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635436January 11, 2025
ENGINE
Major oil consumption Metal fragments in oil engine shaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635460January 11, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Issue with idle on-off. After idling at light etc. car will stall. First time would not re-start , I was towed. Mechanic replaced turbo feature but problem persists and I am not using the on -off feature in an attempt to not have this happen, yet it does.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635201January 10, 2025
ENGINE
While driving my 2017 Hyundai Santa Fe Sport, I heard a knocking sound coming from the engine. Shortly afterward, the vehicle began moving jerkingly forward, and the oil, engine, and battery warning lights illuminated on the dashboard. The vehicle then shut off completely in the middle of a busy street. I attempted to restart it, but while the engine made a starting sound, it immediately shut back down. The electrical system remained functional (lights and radio), but the vehicle would not restart. Due to the failure, I had to exit the vehicle and physically push it to the side of the road in cold, rainy conditions with reduced visibility, creating a risk of being struck by oncoming traffic. Strangers who assisted in moving the vehicle also placed themselves at risk. A certified mechanic has since confirmed that the engine has locked up and identified this as a known issue with Hyundai engines. Prior to this incident, the only warning sign was the oil light briefly flashing while driving on an uneven road surface. At the time, I was on my way to have an oil change within the manufacturer-recommended time frame and assumed the light indicated routine maintenance was needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635272January 10, 2025
ENGINE
The contact owns a 2009 Hyundai Santa Fe. The contact stated that while the vehicle was at an independent mechanic for an oil change, she was informed that oil was leaking onto the alternator. The contact stated that the vehicle had previously been repaired under Service Campaign 976 (Cylinder Head Cover Oil Leak Repair With Oil Protector Install And Alternator Voltage Test), with the valve cover replaced twice; however, the failure persisted. The vehicle was then taken to the dealer, who related the failure to Service Campaign 976 and determined that the valve cover needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635034January 9, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Headed to my work ,outside temp 26 deg F, when on hiway entrance ramp, vehicle lost all acceleration. Vehicle is a hybrid, condition no warning lights on dash, vehicle was stuck in EV mode, which the ICE engine would not start to help as normally would do. Hybrid battery began draining very quickly. There was a semi truck right behind me accelerating hard to get on highway .This time I managed to pull over on the debris filled shoulder before the system fully shut down as it has done before with the warning ⚠️ HYBRID SYSTEM FAILURE, PULL OVER NOW ! and loud alarm going off. This is a serious loss of total motive power, which I've reported to Hyundai Corporate, and dealerships for repair before, to which they say " we can't duplicate, all systems are fine", and blame me for the problem. Hyundai has washed their hands of this dangerous situation and won't help me. This is the 5th occasion of this problem, I now know from my experience and reading Hyundai forums this issue is wide spread among Hyundai Tucson and Santa Fe hybrids, with some places replacing parts, that doesn't fix the issue. I know how to react by pulling over immediately, shut off the vehicle completely, wait... Then restart the vehicle, and so far ,it will drive normal with no codes or warnings after that, until the next random occasion it happens. This is extremely dangerous in cold weather and around other traffic posing a major collision hazard and stranding someone who knows less about this condition. Hundreds have reported this as per the forums, yet no recall or TSB or real fix has been issued by Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635063January 9, 2025
UNKNOWN OR OTHER
Traveling back from Aurora Co to Iowa the Heating stopped working in three hours of our trip. A code came up and the Heating shut down. Which allowed the windshield to be frozen over while I was driving. Rain freezing to the windshield. Had to stop frequently because of code P007100. Hyundai relies on an ambient temperature sensor for heating within the vehicle. It froze over while Hyundai relies on an ambient temperature sensor for heating within the vehicle. It froze over while I was driving was driving. Other cars were driving just fine because they didn’t have heat within their car. So Hyundai needs to have a special recall on this for a safety concern and cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635017January 9, 2025
SEATS
When reaching between the seats to get a dropped item hand gets stuck on a sharp edge and cannot be pulled out. This happened to me once while driving and to my diluaghters very small hand while parked. Assistance was needed to dislodge hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634822January 8, 2025
ENGINE
My engine stalls while driving. Now engine is knocking real loud. Then stall again. My safety and others drivers safety because my engine stalls could cause a crash, wreck. Mechanic listened to engine, said engine is knocking and stalling, this is a safety issue. Vehicle has not been inspected by manufacturer, or others. No warning lights, symptoms, Monday December 30, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634903January 8, 2025
ENGINE
My wife and I bought a used 2017 Hyundai Santa Fe, and the car has performed admirably over the last 4 to 5 years. Within the last month, the car started having stuttering issues and we took the car to our local shop, where we asked for a quick check and an oil change. The local shop reported that we had a Crank Shaft Advance error code, and that the car did not have much oil in it. We have not seen major oil loss between oil changes before, which concerned me. Once the car was full on oil the error codes cleared and the car worked well over the next few weeks. Oil levels seemed good during that time, but my wife took the car out to New York and back, then a trip into Boston (around 600 miles overall). On the way back from Boston, the engine stalled and would not start. We sent the car to be checked at a local Pep Boys, they performed a borescope and believed that the engine needed replacement. I contacted Autofair Hyundai and had the car towed there to service under Hyundai TSB 24-EM-007H. [XXX] >> The dealership mentioned that the diagnostics would cost ~200 dollars and detailed a number of error codes (low fuel flow, crankshaft advance, etc.). They then quoted a $8,000 to make the repairs and then they could check to see if the car met any warranty requirements. I opened a ticket with Hyundai and the ticket was closed. I believe this falls under Docket No. [XXX] and should be covered under Hyundai Technical Service Bulletin (23-EM-007H) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634918January 8, 2025
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
Engine has always burned oil and vehicle only has 72,000 miles on it.leaking black liquid/oil out exhaust pipe, blowing out Black clouds of smoke and have to keep adding oil. Whole rear end had to be replaced, timing chain and cover replaced, AC unit replaced, rear camera replaced, climate controls change settings by them selves, leaking gaskets, all this and more has been going on with this vehicle when it only had 35,000 Miles on it. Front suspension creaks for years. No way a vehicle should have all these issues with low mileage and has been very well cared for!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634594January 7, 2025
AIR BAGS
PASSENGER AIR BAG WARNING LIGHT COMES ON WHILE DRIVING WITH A PASSENGER SITTING IN THE FRONT PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634597January 7, 2025
ELECTRICAL SYSTEM:HORN
The contact owns a 2023 Hyundai Santa Fe. The contact stated while driving at approximately 55 MPH, the horn was inoperative. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the horn needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634425January 6, 2025
POWER TRAIN
The contact owns a 2023 Hyundai Santa Fe. The contact stated while driving 45 MPH, the message "Shifter System Malfunction - Service Immediately" was displayed. The contact stated that the vehicle failed to shift into the park or reverse. The contact activated the parking brake and turned off the vehicle. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,192.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634183January 5, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Driving along, merging onto Interstate, various warnings such as check lane keeping assist, and warnings to stop vehicle and check brake systems. Driving approximately 50mph, the warning started to flash and speedometer dropped to zero then went back to full speed. Automatic braking was attempting to slow the car. Attached photo shows an indicated speed of 0mph, however was travelling approximately 50mph at this time. I also have video of the errors occurring, but there is not a way to upload video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633810January 3, 2025
UNKNOWN OR OTHER
backup camera intermittently fails to display
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633621January 2, 2025
ELECTRICAL SYSTEM
Horns stopped working. Consider this to be a safety issue for obvious reasons. Checked horn fuse and it was not blown. Contacted local dealer to have it repaired. Awaiting an appointment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633645January 2, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My 2017 Hyundai Santa fe sport burns through 2qts of oil between oil changes (every 3000 miles). I check my oil once a week to make sure I have adequate oil to ensure my engine doesn't blow, Hyundai has open recalls on the 2017 models of my vehicle but my VIN number is not included...I have complained to Hyundai corporate and also the dealer and they state that I have to do an oil consumption test, at cost to me, to prove that their engine is defective...I first noticed this issue about 1 month after I purchased my vehicle, I was driving and my oil light flashed on for less than a second, I stopped at my sisters house and let my engine cool down and checked my oil and there was absolutely none... I refilled it and then began checking my oil weekly. I add at least 1/4-1/2 quart per week between oil changes. Every time I take my car in for an oil change they have to add an extra quart and make me aware that my vehicle is burning a significant amount of oil... This is my everyday car, I use it to get back and forth to work, I transport my children in this vehicle. There is a 953 Recall and also 218 but my VIN is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633727January 2, 2025
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owned a 2023 Hyundai Santa Fe. The contact stated that his partner was driving at 50 MPH, a light ahead had just turned red, with two vehicles stopped just a couple of feet ahead of her, the contact stated that his partner had proceeded to frantically attempt to brake, however, the vehicle did not brake in time, and the automatic braking assist did not initiate. The complete front end of the vehicle was destroyed, as the vehicle crashed into the vehicle ahead. There was no property damage. The vehicle came to a stop after the crash. The driver's side air bags were deployed, however, the contact emphasized that it appeared the air bag had not fully deployed. The vehicle was towed to a lot. No warning lights had illuminated. A police report was filed. The vehicle was destroyed. The contact partner was injured, and she was seated in the driver's seat, and a single civilian seated in the driver's seat of the vehicle that was hit from behind was injured. The contact stated that his partner suffered injuries to her chest, and the other individual suffered injuries to the neck. Medical treatment was needed for both individuals. The local dealer was contacted however the vehicle was not diagnosed, as the vehicle was a total loss, and the manufacturer was not notified of the failure. The approximate failure mileage was 23,824.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11633342December 31, 2024
UNKNOWN OR OTHER
The driver's door is stuck, it cannot be opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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