Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11458028March 23, 2022
ENGINE, UNKNOWN OR OTHER
While driving on a highway at around 40-45 mph my car stalled and came to a stop without warning. No dash lights lit up, no noises, no smoke. Car will not start back up. Mechanic said that it was not spark plugs or lack of maintenance. It seems like there is currently a recall for 2014 Hyundai Santa Fe sports but my vin number doesn’t fall in the recall batch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457866March 22, 2022
ENGINE
The Oil has been burning black for years, the oil has been burning up in between scheduled oil changes, there has been a knocking sound for years, we have advised the Hyundai dealerships and they always said it was the fuel pump or gas cap or spark plugs, these were the only items they advised they fixed and the problem persisted. Independent repair shops advised it was either the seal of the piston rings or engine issue. Hyundai dealers refused to advise if it was an issue with the engine, they also refused to perform a compression test unless it was first authorized by Hyundai corp. The engine finally died and now the car will not run, an independent shop advised there was no compression on Cylinder 2. We opened a case 18967436 with Hyundai Motor Corp since Nov 11, 2021 and to date nothing has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457838March 22, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2021 Hyundai Santa Fe. The contact stated while his wife was driving 60 MPH, she thought a small rock had struck the windshield and made an 8-inch horizontal crack form the driver’s to the passenger’s side windshield. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The contact stated a month later while his wife was driving the vehicle, she heard an abnormal noise on the windshield. The driver parked the vehicle but did not notice any cracks. The contact stated later on that day, his wife noticed an 8-inch horizontal crack form the driver’s to the passenger’s side. The contact called local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457589March 21, 2022
ENGINE
Vehicle will abruptly begin to stall and/or shut off. Vehicle will begin to stutter and start to shut down. Engine light will turn on and remain on. Vehicle will shut off and not turn on again. Oil lamp will flash on and off as vehicle begins to stall. Levels were checked and all oil is at correct range. Problem has been on going for a month. Consumer have been experiencing most of the known recalls for this car but vin number comes back as no active recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457232March 18, 2022
UNKNOWN OR OTHER
The driver side door latch stopped working. The door cannot be opened from the inside OR the outside. This is a huge safety risk. In an emergency, not being able to exit the vehicle could put the driver and entire car at risk of injury and death. Consider having two child seats in the back, and the child locks active. This leaves one functioning door. And if this mechanism failure is systemic, consider multiple latch failures in conjunction. Multiple passengers would have extreme difficulty exiting the vehicle safely, especially in exigent circumstances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457090March 17, 2022
ENGINE
I am the 2nd owner of my 2015 Santa Fe Sport 2.0T, having purchased it in June 2018. I had regular oil changes, the last one being done on 1/24/22 at 134K miles. Engine started knocking after that oil change, so I was driving back to the repair shop on 1/25/22 when I was unable to accelerate and I pulled off to the side of the interstate. Some warning lights flashed briefly when the acceleration started, but I wasn't able to see which ones since I was more concerned with pulling safely off the road. Towed to the closest repair shop and they advised that my engine was seized and that Hyundai had an open recall so I needed to take my car to a Hyundai dealership. I had it towed to the dealership right away, where it said for the next 6+ weeks waiting to be inspected. They finally inspected it on 3/10/22 and submitted it to Hyundai for approval to replace the engine. Hyundai came back and asked for maintenance records, which I provided on 3/15/22. Today, 3/17/22, I was told Hyundai denied my claim because I didn't bring my car in for repair as soon as the the recall was issued. I didn't know there was a recall until this happened. The only thing I received in the mail was something about a hood latch problem, but that was a different issue. Once I found out about the recall (after my engine had already seized) I did go online to look up the details and Hyundai's recall specifically said that owners can continue driving their car. So even though I didn't know about the recall, and when I did find out about the recall it said the car could continue to be driven, Hyundai won't replace the engine. I tried to call Hyundai to appeal the decision and their message said the office is closed to do scheduled maintenance. There is no option to leave a message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457168March 17, 2022
ENGINE
Engine has bearing wear issue and connecting rod issue related to manufacturer fault. hyundai will not replace engine until it seizes. My wife was driving 65 mph on highway when it went into low-power mode because of knock sensor reducing speed to 20 mph. I had it towed to dealer and again they said although the engine has lifetime warranty Hyundai will not warranty the engine until it seizes. They changed the knock sensor, and a day later codes came up for catalytic converter damage. Catalytic converter is damaged because of excessive oil burning about a quart every 600 miles. i filled a claim with Hyundai but was told issues not related to having a bad engine. Now i fear the knock sensor putting the engine in low power mode while driving because of stated engine problem that they will not fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456969March 16, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at 35 MPH, The vehicle stopped abruptly. The check engine warning light, the battery warning light and the low oil warning light illuminated. The contact was unable to restart the vehicle after several attempts. The contact stated while the towing company was jumpstarting the vehicle, they noticed smoke coming out of the engine compartment and the engine oil was leaking on the ground. The vehicle was towed to an independent mechanic who informed the contact that the engine was locked; however, the independent mechanic could not replicate the failure. The vehicle was towed to a another independent mechanic who advised as the previous one. The vehicle was towed to the dealer where it was diagnosed that the engine was locked due to the connecting rod bearing failure. The dealer associated the failure with an unknown recall. The dealer sent a claim with the diagnostic report to the manufacturer; however, the manufacturer declined to cover the repair of the vehicle as the manufacturer Service campaign 953 Knock Sensor Detection System (KSDS) software was not completed on the vehicle prior to the failure. The contact stated that she did not received a notification from the manufacturer regarding Service Campaign 953. The vehicle was not repaired. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457005March 16, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Hyundai Santa Fe. The contact stated that there was a delay response in the Back Over Prevention camera at lower temperatures during winter the months. The contact stated that the camera would operate as designed in warmer temperatures or once the vehicle was fully warmed up. The vehicle was taken to several independent mechanics who informed the contact that they could not replicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456751March 15, 2022
STEERING
While driving the steering wheel stutters and moves the vehicle all over the road. Does this at all speeds. Worse was on the interstate and I nearly ran off the road at 70 mph. Dealer says the vehicle needs a new steering column on March 3, 2022. Under 40,000 miles. This is not due to normal wear and tear or operator use. They claim this is not a warranty issue or recall. This vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456756March 15, 2022
ENGINE
Our 2014 Hyundai Santa Fe Sport's engine seized and shut down in traffic Saturday night, 3/11/22, while my family and I were out grabbing food. We barely made it into a parking lot before it stopped moving. We got it towed to our regular repair shop. After inspecting it early in the week, they told us the engine had seized and was dead and that we should contact the service center at the dealership. We get regular maintenance, and there was no prior warning. Looking online, there is a recall on "some" 2013-2014 Santa Fe Sport's for the engine - "...there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven." is just part of the recall info. Somehow our vin number isn't on this list. I'm asking for the recall to open up to more vin numbers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456541March 14, 2022
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
the weather was 20 degrees, sensor on the front did not work causing a Collison , dealer said they dont work it the cold i want this repair under warranty, dealer never stated they dont work in the cold
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456571March 14, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe. The vehicle had previously been serviced for a transmission replacement. The contact stated that while driving at an undisclosed speed, a ticking sound was heard and there was oil leaking onto the engine and driveway. Additionally, there was a hole in the timing chain cover and there were two bent bolts that had detached from the timing belt cover. The vehicle was towed to the dealer and diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced; however, the vehicle was not covered under warranty since the contact had not had an oil change performed prior to the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the failure may be related to Manufacturer Campaign Number: 194. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456515March 13, 2022
ELECTRICAL SYSTEM
Emergency brake light does not turn off even when not used, since I finalized the vehicle when I fill the gas tank up the car doesn’t want to start unless you rev the engine giving it some power, recently the vehicle has been not turning off after keys out of ignition unless pressing on the gas to kick start the engine turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455990March 10, 2022
UNKNOWN OR OTHER
This car just caught on fire in my fathers driveway at midnight last night...doesnt appear to be from engine compartment
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11456223March 10, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
While driving the car in cruse control the speedometer would jump up and down rapidly making the car accelerate and break. The warning lights come on saying the forward, side back sensors are off. At times stepping on the breaks a plastic bottle crunch sound will occur but the breaks were fine. I scheduled a repair but was still driving the car. Then I approached an intersection and the light was turning green to yellow so I stepped on the breaks only to have the pedal go to the floor without resistance and no breaks at all. I had to drive through a red light endangering myself and others at that intersection. I pulled into a parking lot and the breaks were working again. Car has been towed to the West Herr Hyundai Dealer on Transit Rd Williamsville, NY for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455653March 8, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe. The contact stated while her husband driving 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The driver was able to restart the vehicle and drive back to the residence. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. The contact stated on another occasion, while her husband was driving 55 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle again to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455704March 8, 2022
STEERING
Our 2013 Hyundai Santa Fe had a steering coupler failure at about 35,000 miles that resulted in a loud clunking sound in the steering wheel and less responsive steering, which is unsafe. Hyundai and Kia have extended warranties for many of their models for this exact same problem, but for some reason they have not offered extended service for the Santa Fe. I believe the defective coupler that very commonly falls apart is identical to the one in the vehicles that did receive extended coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455729March 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Icalled my dealer where I purchase my Hyundai & I called Hyundai customer care as well. Both p;laces told me since they do not have a remedy to cure this default there is nothing they can do. They both advised me to park my car away from other vehicles & structures as a fire could be triggered in the engine that could damage the surrounding area. This is preposterous that they recommended me to continue to drive the car but not keep it next to anything. I am a young mother with an 8 month old baby & I am petrified to drive the car & they will not provide me with a substitute car or rental car until they can fix the issue, which they have no timeframe to complete. The recall number for Hyundai is 22V056. Hyundai has it as 218. Please let me know what I can do to expedite this issue & feel safe. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455725March 8, 2022
ELECTRICAL SYSTEM
Car had a dead battery called road service they tested the battery said it had a bad cell they jumped it and I took it to the dealership they tested it by Hyundai protocol charged it for 60 minutes then load tested said it passed didn’t find anything wrong with it sent me on my way couple days later dead battery brought it back to dealer charged it tested it said nothing wrong sent me on my way. Have to jump car every couple of days
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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