Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11459493April 4, 2022
ENGINE
I purchased a used 2014 Hyundai Santa Fe in 2020 which had 60,000 miles on it and in fairly good condition. In November 2021 I was driving on the highway going around 65 mph and the engine suddenly died and I was unable to continue accelerating. I was barely able to swerve into the breakdown down without getting in an accident however it was a very dangerous and stressful situation to be in. I took the vehicle to a dealership and they said the entire engine needs to be replaced which will cost roughly $7500. I believe a recall is definitely needed on the 2014 Hyundai because they have engine issues just like prior models had, which were recalled. I checked the National Highway Traffic Safety incident database and found many other people had this same engine issue with the 2014 Hyundai Santa Fe. These models are very unsafe and could potentially cause serious problems for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459440April 3, 2022
ENGINE
While going highway speed (75mph) I suddenly had a simultaneous check engine light, oil pressure light, and charge system light all come on. Then the engine stalled, I heard a loud bang, and then once I pulled over immediately, there was oil leaking out of the car. I was 40+ miles from home, and the nearest Hyundai dealer, and had to get towed back to the dealership. They suspected a known issue with the engine rods and once they inspected it a few days later they confirmed there was a hole in the block. It is a known issue that Hyundai has given a warranty extension on and they replaced the engine and intake manifold, per the service invoice. I believe a known potential engine failure such as this should be cause for a recall. I was going 75mph when this happened. I could have lost control of the vehicle and crashed. I also could have had my small child with me and been trying to deal with getting help on the side of a highway with a toddler who doesn’t understand to stay away from the roadway. I am thankful all was well but engine stalls when the manufacturer knows there is a defect is putting peoples’ lives at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459449April 3, 2022
ENGINE
My car have a bad engine noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459190April 1, 2022
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Driving on interstate felt car stall pulled to side of the road placed in park. Looked under hood noticed car hot checked oil and was completely dry. I know for a fact there had not been any leakage prior that was on the ground where I parked and none under where I pulled off road. Not one check engine light or low oil light had came on prior or during the time of the car stalling. Called tow truck to have it taken to dealership where they turned it back on after I advised of issue and that it shouldn't be turned on they said they had to to know what it was doing and the engine at that point was making loud knocking noise. I was told engine would have to be replaced. I was told I'm not the only one that has had this issue with this model car but there is no recall so it would be out of my pocket even though there is a "known issue". This was dangerous as it stalled in middle of interstate and left me stranded. Also, I got regular oil changes and was actually on my way to appt to have oil changed and never had been told that I was leaking or ever low on oil by dealership either. If looked up the known issue is with oil consumption. Dealership still cannot explain where yhe oil leaked from or went to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459233April 1, 2022
VEHICLE SPEED CONTROL:THROTTLE
2016 HYUNDAI SANTA FE . CONSUMER WRITES IN REGARDS TO MALFUNCTIONING THROTTLE. THE CONSUMER STATED THE VEHICLE'S ACCELERATOR PEDAL WAS DEPRESSED BUT, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE BEGAN KNOCKING AND STALLED. ATTEMPTS WERE MADE TO REPAIR THE VEHICLE BUT, THE FAILURE RECURRED. ON SEPERATE OCCASIONS THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONSUMER REQUESTED AN INVESTIGATION INTO THE VEHICLE'S FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459272April 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459122March 31, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving down the freeway, the sunroof of my vehicle exploded. This was not caused by a foreign object, there was nothing on or near my car at the time of the incident, and upon pulling off of the roadway I was able to confirm that no foreign object had entered the vehicle. It was an explosion sound accompanied by glass falling into the vehicle, a large hole in the sunroof, and the glass on the edge of the hole appearing in an upward direction as though the force of the explosion came from inside the vehicle. The vehicle was being operated in a normal manner at the time of the incident, there was nothing to indicate any potential issue with the vehicle. The hazards associated with this incident include the potential for loss of vehicle control following the loud and unexpected explosion and the potential for injury from falling glass. The vehicle was taken directly to the Hyundai dealership where it was purchased, where service staff confirmed the upward appearance of the glass and stated that the repairs would be covered by the vehicle warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458971March 30, 2022
POWER TRAIN
The contact owns a 2021 Hyundai Santa Fe. The contact stated upon attempting to drive the vehicle, she shifted into drive; however, the vehicle reversed inadvertently. The contact depressed the brake pedal and shifted into park. The contact shifted from park to drive three times but the vehicle would reverse each time or would fail to move. The RPM’s revved up. The "Drive” warning light illuminated. The contact was able to drive the vehicle after several attempts; however, the failure reoccurred a month later. The vehicle was taken to the dealer where it was diagnosed that the shift actuator needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,273.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458907March 29, 2022
STRUCTURE:BODY
The rear door is stuck closed and locked because of faulty actuators. If I'm in an accident with my grandchild on the other side I can't get him out of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458624March 28, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at 65 MPH, the vehicle started rattling. There were no warning lights illuminated. The contact continued to drive the vehicle. Upon arriving at his destination, the contact opened the hood of the vehicle and noticed that the dipstick was dry, indicating a lack of engine oil; however, there were no oil leaks found. The contact added 5 quarts of oil to the vehicle. The vehicle was taken to the dealer where it was diagnosed that there was an internal engine failure and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458651March 28, 2022
ENGINE, UNKNOWN OR OTHER
Was driving vehicle when it stalled out. Engine,oil pressure, and stearing lights came on the dash. Tried to crank the car again and a loud noise from the motor happened. Like a rod in the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458659March 28, 2022
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2007 Hyundai Santa FE. The contact stated that while at a stoplight, he was informed that the brake lights were inoperable. The contact stated that the ESC warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458745March 28, 2022
ENGINE
When driving the vehicle the check engine, battery and oil light came on when about 30 feet from a green light. Started to turn into a parking lot about two seconds later and the car stalled. Had no power or steering. Was able to stop with the break, but if had been going faster on on the main road may have crashed, with no throttle or steering control. Was able to stop the car as soon as entered the parking lot. Put vehicle in park, but it started rolling back into traffic once took the foot of the brake. Had to wait in vehicle with the brake until tow truck arrived. The vehicle was towed to a dealership and and it was determined that engine had excessive bearing wear. I was told by the dealership Hyundai that based on miles that Hyundai was not going to assist with any financial support to fix the vehicle. I called Hyundai 1(800) 633-5151 and spoke with Lindsey (supervisor) who said that she would not look up recalls from the NHTSA and that my specific vin number was not identified in any current recall for that issue. I asked her to look up to see how many vehicles were affected with the safe issue year and engine size safety recall 17V578000 from the NHTSA. She said that if not in her computer linked to a specific vehicle she would not help and then hung up. We feel blessed could have been a lot worse at high speeds. The main issue is the Hyundai representative showed no concern for the safety issue once I informed them that there may be more vehicles with a similar issue to the current recall. It appears the issue is a lot larger than the initial number of vehicles recalled and will probably lead to severe injury or death if not looked into. I am hopeful they report this issue themselves, but know that they are probably more concerned about profits than consumer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458499March 27, 2022
UNKNOWN OR OTHER
Not even 500 miles on it and the transfer case/ power control unit went down. (It’s the thing that switches it from electric back to engine power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458535March 27, 2022
SUSPENSION
This vehicle has only 25,000 original miles on it, and I am the original owner and bought it new. In separate incidents, several months apart, first the right-front coil spring broke, with a piece falling out and nearly puncturing the right-front tire. Several months later, the same thing happened to the left-front coil spring, with the broken piece damaging a front C-V joint boot. Both incidents occurred without warning and, thankfully, happened at slow speed with no subsequent crash or accident. These failures, however, if they happened at highway speed, could have been disastrous due to causing a punctured tire, or a broken C-V joint, or by making steering/controlling the vehicle difficult. With both failures, the vehicle became hard to steer and the front suspension made loud banging sounds when trying to turn, both of which prompted me to immediately stop and have the vehicle towed. Both of the failed coil springs and associated parts were replaced by my local Hyundai dealership's service department and thy retained the replaced parts after the repairs. Hyundai did not offer to cover these defects, so my 3rd party maintenance agreement and I had to pay 100% of the repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458439March 26, 2022
VISIBILITY/WIPER
In July 2021 while driving from TX to WA due to a military PCS with our brand new suv a small rock or pebble hit the windshield on the passengers side. I called progressive/ safelite right away to have them fix it upon arriving in WA. It was good to go until a few days later i climb into my suv (which is sitting under a car port) and see that the chip has ran through all the way to the other side of the drivers view. From July 2021 it took till Jan 2022 to get a replacement. Had to pay the $500 deductible. However this should not happen on a brand new 2021 Santa Fe that was just manufactured in May/June 2021. More and more i am seeing reports of windshields cracking and I need to have piece of mind that our concerns are heard and fixed to our satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458377March 25, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 30 MPH, the vehicle lost motive power and stalled with an unknown warning light illuminated. The contact stated that there was smoke coming from the hood however, there was no evidence of a fire. The vehicle was towed to a local dealer to be diagnosed. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458190March 24, 2022
ENGINE
On January 11, 2021 I was on my way to work. I work for Kia. My car stalled out and my engine light began blinking perfusly. I made an illegal turn to get to my job where I was told to pull into service where it was diagnosed with a knock sensor code. It was towed to south Towne Hyundai of Newnan where it still is and has yet to be diagnosed. I have been getting lies saying I was next over 3 weeks. I have lost a job, exhausted all of my funds on rentals and my calls are being ignored. I filed a claim for reimbursement but at this time. I no longer want to deal with Hyundai. I would just like them to buy the vehicle back from my finance company as I completely am utterly disgusted by the policies, practice, and procedure that they refuse to honor. The case workers give false information but when you go read the website they have not adhered to anything they offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458051March 23, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
We are experiencing exactly what is listed in HYUNDAI TSB #21-BE-005H: intermittent abnormal camera image display conditions on the instrument cluster when the turn left signal is turned on or the radio screen when transmission is in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457933March 23, 2022
ENGINE
Was driving and the engine started making knocking noises and other sounds then started losing power until eventually stalling and the engine stopped and all the dash lights came on. After that the engine would not turn over or start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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