Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11484654September 15, 2022
AIR BAGS, SERVICE BRAKES, ENGINE
My air bags don’t work and the brake system fails. Motor went out recalled and dealership not working on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484374September 14, 2022
ENGINE
Driving on the Interstate with my kids on our way to see family, when we heard a rattling sound and within in a minute or two, then heard a thud sound and the car died. I was barely able to make it to the side of the Interstate. We first had it towed to a local mechanic, who explained that it had thrown a piston through the engine block. We were quoted at that time around $11,000 for engine replacement. In order to submit anything to Hyundai, we had to tow it to the nearest dealership, which confirmed the local mechanic's diagnosis, only to be denied coverage because of warranty. They quoted us approximately $14,000 for an engine replacement. Even though this is not the specific issue outlined in the massive recall, they KNOW they have a serious issue with their engine production during this timeframe. They really need to something to help those of use with blown engines. Mileage is roughly 102,000 and we have service records to prove we have not neglected maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484380September 14, 2022
ENGINE
Engine light blinking and engine knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484531September 14, 2022
ENGINE
After a road trip from NJ to KY, the low oil pressure light came on during stops. A quick check at the mechanic shows that my oil was low though I was not due for a scheduled oil change. I was informed that the car might be burning oil. The low oil light still came on during stops even after toping the oil. I was later informed that the engine cannot maintain the oil pressure when the car is idling after a follow-up visit in a couple of days. A quick check online showed that Hyundai has been having issues with car engines related to 'metallic oil' which could lead to this issue. My mechanic informed me that the dealership has refused to change my motor since it is not included in the ongoing engine replacement program. I was also informed that the company no longer makes the engine even if I want to purchase a replacement! I wish to request the NHTSA to institute a wider review to study if other Hyundai and Kia engines have oil burning/metallic oil issues and if these could be looped into the engine replacement program as it is unfathomable that a 5 yr car's motor should be damaged after a road trip under normal use conditions. Thanks for looking into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484286September 13, 2022
SERVICE BRAKES, HYDRAULIC, AIR BAGS, EXTERIOR LIGHTING
The contact owns a 2008 Hyundai Santa Fe. The contact stated that the vehicle was taken to the dealer after receiving notification of NHTSA Campaign Number: 21V936000 (Service Brakes, Hydraulic) and 12V354000 (Air Bags). The dealer diagnosed the vehicle that the brake lamp switch needed to be replaced. The vehicle was repaired; however, the contact stated that while driving, the TPMS, passenger seat belt, and the ESC warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the valve cover gasket and alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484223September 13, 2022
BACK OVER PREVENTION
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while the back-up camera was activated, the screen display turned to a green color and no image was visible, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483979September 12, 2022
ENGINE, POWER TRAIN
The engine won’t start. The car just shut down. While drive there was a sluggish feel in the car engine. The battery in the car is good. There power everywhere in car except for the engine. The engine shutdown with no warning lights or signals at all. Had the car towed back to Family Hyundai Dealer in Tinley Park Illinois on Friday 9/19/22. Received no results as of yet from the service department. Still waiting on results of why the engine shutdown suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483923September 11, 2022
ENGINE
On 3/20/22 I had my car towed to Jenkins Hyundai due to mechanical issues with no prior warning. So basically, I was driving home and noticed that my temperature gauge showed in the hot zone. At no time did any lights on the dashboard come on to notify that the engine was overheating. My vehicle is a 2016 Hyundai Santa Fe with only 120k miles with regular maintenance performed. At no time did any dashboard lights come on to notify that there was a issues (problem one). Additionally, prior to this I had just had my vehicle serviced at the dealership at 117k miles in which a vehicle inspection was performed. Upon Hyundai looking at the mechanical issues they stated that they found RH Head Gasket leaking into combustion chamber and upon disassembly found 3 head bolts loose and pulled threads out of the block. All block threads were found to be compromised. Lucky my car was towed to the dealership because with the head bolts loose and coming out of the engine could have lead to a more serious injury. Seems that this is a mechanical defect in the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483730September 9, 2022
UNKNOWN OR OTHER
2 times within 2 months vehicle was driving less than 50 mph slowing to turn right and everything died. Engine stopped. All dash lights dark. No power steering or brakes. Do I need to detail the hazard involved? The car was started again immediately and ran great, as it was before and after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483456September 8, 2022
ENGINE
The contact owns a 2012 Hyundai Santa Fe. The contact stated that while her daughter was driving at an undisclosed speed, she heard a knocking sound coming from the vehicle. The vehicle was taken to the dealer, and a bearing test was performed; however, the vehicle failed the test. The contact was informed that the engine needed to be replaced. The contact was also informed that the vehicle had experienced the failure stated in NHTSA Campaign Number: 20V746000 (Engine) however, the VIN was not included in the recall. The vehicle was not repaired. The dealer stated that they were holding the engines for vehicles under the recall. The contact mentioned that an unknown software update was performed and the vehicle was serviced under TSB: TXXM. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 174,067.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483553September 8, 2022
ENGINE
I have had my vehicle in for the same sputtering/lack of acceleration problem 5times. The check engine light is flashing, yet, the tech says there is nothing wrong. It is frightening to drive when I cannot accelerate and it jerks horribly between 0-20. When I reach 64mph, it starts deceleration and drops even though my foot is on the gas pedal. I also have a known oil consumption problem they have not been helpful with. I did contact the National care line and they have accelerated the problem to a safety concern.my car has been at the dealer for 5 weeks and I just got a message stating nothing is wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483564September 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483290September 7, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Hyundai Santa Fe. The contact stated that the check Forward Collision Avoidance warning light was illuminated. While driving at various speeds, the vehicle veered into oncoming traffic. The vehicle was taken to the local dealer where it was diagnosed that the sensor in the windshield had malfunctioned. The vehicle was not repaired. The vehicle was taken to an independent mechanic who stated the windshield sensors were working as designed. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. The failure mileage was approximately 69,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483333September 7, 2022
ENGINE, TIRES, SERVICE BRAKES
The contact's daughter owns a 2007 Hyundai Santa Fe. The contact stated that her daughter informed her that the vehicle stalled while driving at various speeds and also while the vehicle was idling. The contact stated that the vehicle had experienced tire failures with the vehicle despite having the front-end aligned. The check engine warning light was illuminated. The vehicle had been taken to a certified mechanic who aligned the wheels and replaced the tires. The contact was unsure if any other repairs had been performed on the vehicle. The failure had persisted. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483401September 7, 2022
ENGINE
Engine stalled, shutting down both power steering and power brakes, restarted, stalled again and then never started again, while driving 70 mph on a major extremely busy thoroughfare (SR202 in Jacksonville, Fla.) in 05/13. Had vehicle towed to regular mechanic 05/16 who said engine blown, but under recall. Then towed to Jenkins Hyundai 05/19. They inspected vehicle, confirmed engine replacement based on TSB 21-01-022H testing (they gave me a copy) for recall 198. Jenkins then contacted me, replacement was denied approval by [XXX] PA#[XXX], because it listed as "scrap", that 198 is only a "recall campaign, not a safety issue", engine would cost $12,000,00. I found the 198 SAFETY notice online and took it to them, they said they couldn't do anything, I would need to contact Hyundai corp. Contacted Hyundai 06/01, assigned case number [XXX]. [XXX] from HMAusa (833-462-8722 x [XXX]) emailed asking for info, I returned email same day (06/01). [XXX] then emailed 06/07 and I responded both via phone and email same day. Jenkins Hyundai has since called asking what I intended to do. I called [XXX] and she confirmed vehicle listed as "scrap", but that Hyundai does safety recalls on rebuilt title vehicles to talk to dealer again. I uploaded to HMAusa photos of my insurance, registration, tags and even photos of my car at [XXX], copied also to [XXX] (the prior approval email for dealers) on 06/15. Told [XXX] "[XXX] confirmed safety work on rebuilt title vehicles", but they are waiting on HMA approval. It has now been 4 months and nothing. I emailed Center for Auto Safety 08/18 and they confirmed repair is required by federal law even on salvage title. I emailed [XXX] 08/19 about noncompliance and again on 08/24, uploaded to HMAusa. New HMA #20221366, received 08/30 [XXX] "response in 48 hours". NHTSA #[XXX], spoke with [XXX]. As of 09/07 still nothing. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483130September 6, 2022
ENGINE
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482993September 6, 2022
ENGINE
The engine stopped while driving on a back road. There were no lights or warnings. The car is now at the dealership for diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482863September 4, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Driver’s door is not opening brought it to freeman Hyundai here in Irving and after a month I am still experiencing the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482721September 3, 2022
UNKNOWN OR OTHER
Refill inverter coolant comes up on my dash daily. I have taken the vehicle back to the dealership several times to get that serviced. After having the vehicle all day they tell me everything is running fine and they can’t find the problem or figure out why the message is coming up. This has been going on since I bought the vehicle in April. They assure me the vehicle is safe to drive and this won’t affect the vehicle in any way. This problem has not been resolved and I’m afraid serious damage will happen if this message keeps coming up and they don’t get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482769September 3, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
We have had already had two issues with our Hyundai Santa Fe that we purchased new from a dealer on 5/21.The first malfunction happened on 7/23. While driving, we had several messages come across the dashboard warning that some sensors were not working properly. We then had the warning light, front collision light, the traction control light, the abs light, the auto hold and the emergency brake all light on the dash. We also lost the blind spot sensor on the side mirrors. Called the dealer and took the car in. Two days later was told it was a wheel sensor and all should be good. Then on 8/31, while merging onto a highway, I pressed the accelerator and although the engine revved, the car did not increase in speed. Luckily the car behind me was able to swing around me and I put on my hazards and pulled to side of the road. I turned the car off, restarted it and pulled out. Five miles down the road, while in traffic, the same issue occurred, but after about thirty seconds or so, the car jerked and picked up speed, Back to the dealer it goes and they called to tell me that they cannot replicate it and there are no diagnostic codes showing. They are going to keep it for a few more days to do some more diagnostic testing, but don't know what the issue is. This is a brand new car -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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