Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11530271July 4, 2023
ELECTRICAL SYSTEM
Hyundai Safety Concerns. The details of the incidents are as follows I own a 2017 Hyundai Santa Fe sport turbo on Saturday June 24th while driving down the palmetto expressway at about 70 mi an hour the vehicle suddenly stopped. It was a very dangerous situation with my family aboard we were lucky to have Florida highway patrol toys to a safety location. The car was completely dead and the vehicle was told to homestead Hyundai dealership for repairs 4 days after delivering we received a call letting us know that the computer had been damaged due to a oil leak in the engine that was repaired by them 10 months prior. It has come to our attention that there are recalls for this vehicle for crankshaft problems it is a concern that this is a safety hazard for us and that the dealership is not being transparent with us is the consumer. We have emailed Hyundai Motors Corporation and filed a complaint. I kindly request your immediate attention to this matter, as the safety of my family and other drivers is at stake. I trust that the National Highway Traffic Safety Administration will conduct a thorough examination of the reported incidents, the dealership's actions, and the potential risks associated with the 2017 Hyundai Santa Fe Sport Turbo. Your intervention and expertise are vital in ensuring consumer safety and holding accountable those responsible for any negligence or lack of transparency. Thank you for your prompt attention to this matter. I eagerly await your response and hope for a swift resolution to this alarming situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530021July 2, 2023
UNKNOWN OR OTHER, FIRERELATED
On June 28th at approximately 1130pm, my son was involved in a single vehicle accident. Upon impact with the tree the car immediately burst into flames
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11530028July 2, 2023
ENGINE
On the morning of June 26, I dropped my daughter off at camp. Not far from the house, the engine light begins blinking with no warning. I pull over to look under the hood; there was no smoke and the oil level and color looked ok. I was able to get back home but on the way began to lose acceleration. This would have been much worse if I was on the highway traveling at a higher speed as opposed to a residential area. Later, I was able to tow it to an independent service center who said the code for repair is P1326 for a knock sensor. In the mechanic’s research of the code, he said this is an issue for a Hyundai certified mechanic. I too did some research and saw all the Hyundai owners with the exact same issue. I called all the Hyundai auto shops in my area and none of them have appointments just to look at the car until the end of July. Now I am stuck with an immobile car that I just purchased in January and was told I’m not entitled to a loaner or rental because the vehicle isn’t being repaired yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529887July 1, 2023
EXTERIOR LIGHTING
Brake lights keep failing. Have replaced wiring harness, bulbs and brake switch twice now. Super unsafe to not have brake lights on your vehical
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529893July 1, 2023
ENGINE
loss of compression - cylinder 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529904July 1, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Check engine light and HEV warning light come on and vehicle looses all power. It has been confirmed by myrtle beach Hyundai also they tried fixing the problem gave me back car supposedly fixed just to have same problem within 24 hours.The problem started later part of April and is still ongoing vehicle has been towed 3 times so far.My concern is what happens if I loose all power while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529816June 30, 2023
ENGINE
Was driving my 2017 Santa Fe Ultimate 3.3L v6 at a low speed on residential streets. With only 110,000 miles without warning or indicators the engine failed. Regular schedule oil changes were preformed. Hyundai wouldn't offer any goodwill financial help with a engine replacement, stuck with a car loan and work working vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529604June 29, 2023
ENGINE
I was driving my 2015 Hyundai Santa Fe on the parkway and while changing lanes, I wanted to accelerate to maintain a safe speed. As I attempted to accelerate I noticed that the car was slowing down. There were no strange sounds or dashboard lights I was aware of but the tachometer read zero. We pull onto the shoulder and were eventually towed to my mechanic. He determined with some confidence that the engine had seized. It will be towed to a Hyundai service facility where it will be evaluated and diagnosed and possible fixed for free under the current warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529607June 29, 2023
AIR BAGS
The contact owns a 2018 Hyundai Santa Fe. The contact stated that while driving at 30-35 MPH, the contact was rear-ended by another vehicle, hit on the driver's side by a truck, and rear-ended again; however, the air bags failed to deploy. The contact sustained injuries and received medical attention. A police report was filed. The vehicle was not deemed totaled. The vehicle was towed to the tow yard. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11529637June 29, 2023
ENGINE
Check engine light came on, made an appointment to bring to the mechanic. 1 mile into the trip, engine lost power. We had to tow to the mechanic. Synopsis: hole in block caused by catastrophic engine failure at 120,000 miles. When check engine light occurred, oil was at correct level; and vehicle has always been maintained properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529334June 28, 2023
ENGINE
This car is using a quart to quart and a half of oil every thousand miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529419June 28, 2023
ENGINE
Hi, I bought my car from Honda of Concord in June 2020 and they’re the only ones that have serviced my car. I had my last oil change on 03/24/23 and had 40 days to get my oil changed again. No light or anything came on until my car broke all the way down. When I checked the oil level there was NO oil in the car whatsoever, so I bought some and put it in there and towed it to the dealership the next day. The Honda dealership told me after charging me $100 for a diagnostic fee that it was because of the engine. So I had the car towed to the Hyundai dealership for my 2014 Hyundai Santa Fe. The Hyundai of Concord location told me they couldn’t see the car for 3-4 weeks. At that point I had it towed to South Charlotte Hyundai who then had to do another diagnosis which costs $109. They told me that the engine failed do to no oil being in the car!! Now I am going back and forth between these two dealerships. Honda says it’s due to oil consumption. There’s a recall going on for oil consumption with the type and year of car I have. Hyundai says it’s not related to the recall but because there was no oil in the car. I maintenance my car like I suppose to every month and they are trying to act like I’m responsible. I am not understanding this at all. Hyundai is trying to charge over $12,000 to fix my car and that’s just not sitting right with me. Either Honda of Concord messed my car up by not putting the oil back in after the oil change or not doing it right or Hyundai needs to fix this issue do to the recall! Also, the Hyundai Corporate woman stated she don’t see where Hyundai left notes on any action taken on the car so she’s not sure where they are getting the numbers from for the engine replacement amount. The dealership never attempted to do a pre approval to see if the engine could be replaced although out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529455June 28, 2023
ELECTRICAL SYSTEM, ENGINE
The engine seized without warning or notice. No warning lamps came on to indicate anything wrong with the oil pressure, engine, or anything else. I received notices for low gas from time to time, but never anything concerning the engine. I heard engine noises the day before the engine seized. The next day it failed. The car was inspected by the dealership and Hyundai to determine whether the cost would be covered by them and this is what was reported to me in the cost for repair: “Engine Rebuild/Replace: 3.3L LONG BLOCK, GASKETS, AND FLUIDS This is the entire process needed to either rebuild or replace the vehicle's engine. This is a process needed when the vehicle's engine is in need of serious repair.” I was denied coverage because my VIN number was not on the recall list for 2017 Hyundais. I believe it was recall 168. When I looked into it, I read exactly what happened to mine. My safety was a concern because the engine stopped while I was driving and I had to coast into a safe area without causing an accident. I was told by the dealership that this was a common problem for 2017 Hyundai Santa Fe’s but the recall is not for all of the Hyundais this problem has happened to. I was told by a former employee of Take5 that Hyundais burn oil quicker than most cars. I can’t confirm that the issue was from a lack of oil, but from what I’ve read, that could be the main issue. I believe a warning on the quickness of oil consumption should be put out as well as an improved warning system/sensors for this make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529109June 27, 2023
ELECTRICAL SYSTEM
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529228June 27, 2023
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving 80 mph down the highway my brand new vehicle shut off completely, the entire car lost power. In another instance I was going around a roundabout and my acceleration completely went out, my son was in the back seat and another car had to jump the curb to avoid crashing into us. I met a woman in the dealership who has been waiting over a year for her recalled tow hitch to be fixed. When it rains or snows the forward safety systems shut off and the alert repeats extremely distracting on your dash, like sounds, red flashing lights, over and over again. You have to constantly hit the ok button while driving to get it to go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528942June 26, 2023
POWER TRAIN
The component is the differential. Yes it is available The differential is leaking oil from the coupling assembly and makes noise while driving like a skip and when you turn to the left and in reverse. Because it helps with the braking time and lessened the risk of things such as vehicle rolling over on curves. I've had my car in for this problem since Jan. 2023 with the dealership telling me and repairing everything but this problem. Took it to two other mechanics that both agree its the coupling . Call the dealership again because Hyundai states they must see the problem are they are 1-3 months out. I have the pictures from mechanic and their sister company did have a recall on the 2013-2020 Sorento that uses the coupling but never a recall on Hyundai. I received a new engine in 2022 and after this noise started, put my car in the shop from Jan2023-May2023 and they never found the problem but said it was the tie rods and a axle that was replaced and still did not rectify the problem. Car has been sitting .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529005June 26, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Adaptive Cruise Control Automatic Emergency Braking Blind Spot Warning Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Parking Collision Warning Rear Cross Traffic Warning Every one of these lights are going off in the car. I’ve taken it twice to the Hyundai dealership. Both times they have not been able to figure out what is wrong with it even with the OPD it’s not showing any issues or fault codes a technician has even had the car for one week went through every single sensor, cable, battery, alternator fuses and didn’t come up with any results. He returned the car back to me completely baffled and unable to fix the issue. Please email at[ XXX] For photos and video which I cannot add here on this website through mobile. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529034June 26, 2023
ENGINE
Car oil consumption. Caused engine to seize. No warning no lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528825June 26, 2023
TRAILER HITCHES
2023 HYUNDAI SANTA FE- Consumer states: I saw the notice on TV regarding a recall on my specific vehicle for the trailer hitch issue. I immediately contacted my local Hyundai dealership and scheduled an appointment. The Service Department concluded that my vehicle was included in the recall, I was told that they had not yet received a recommendation from Hyundai on a remedy for this fire hazard. My invoice indicates "your vehicle does have a Genuine Hyundai Towing hitch and 4-pin harness installed, there is currently no remedy available however you can continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been performed.April, 2023, I called the Hyundai Corporate Office and was assigned a case manager, Rohan. I suggested that Hyundai buy back the vehicle, with 5000 miles on it, because if I cannot tow my boat, it's useless to me, and also because I cannot park the vehicle in my heated 3 car attached garage. Rohan said he would try to find a local business to install a new hitch. I would have pay for it and submit the bill to Hyundai for reimbursement. The next time I heard from Rohan, he instructed me to find a local business to install the hitch. I did contact a couple local businesses and they all indicated that they wanted nothing to do with the Hyundai recall. My question to Rohan was, if he thought a private business could do the fix, why hadn't Hyundai come up with a timely fix, given the potential devastation that the outcome could have if a fire did occur. At the end of April, 2023, Rohan stopped accepting and responding to my calls. I believe that Hyundai has failed to timely remedy the towing hitch issue which, according to Hyundai, may ignite a fire even with the ignition turned off. Hyundai has known that these issues existed well before it was announced on TV in March, 2023 but did not officially notify the owners of the vehicles until the end of May, 2023. It is very unnerving driving this vehicle knowing this is the one that could catch fire anywhe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528709June 25, 2023
ENGINE
Engine stalled and would not restart while in left turn lane. Vehicle had to be pushed from the turn lane through the intersection to a safe place on side of road. Towed to local Hyundai dealer who diagnosed problem as lower engine bearing problem. Engine needs to be replaced. The only possible warning was a few days earlier, vehicle started running a little rough but then started acting normal again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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