Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11653562April 8, 2025
STRUCTURE:BODY
The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The sunroof would not fully close causing it to leak when it rained. The glass panel was removed and manually slid into the closed position to prevent further damage. Now the sunroof is inoperable. The vehicle can be inspected upon request. The issue has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer or anyone else. There were no warning lamps or messages prior to the failure. we would like this issue to be resolved as it is a potential hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653355April 8, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Hyundai "Smart Cruise Control (SCC)" I had my SCC set at 54mph. I entered a broad curve, which was gentle enough that it was safe to maintain that speed. Ahead was a left-turn turnout lane for vehicles wanting to make a left turn off the highway. This turn lane is part of the broad curve, too. A vehicle was stopped ahead in this appropriate turn-off lane waiting for oncoming traffic to clear. As my vehicle entered the curve, the radar/camera at the front of my car detected this stopped vehicle a little ahead of me, and immediately began to brake my car into a panic stop. I was thrown forward a little in the seat, and the vehicle immediately behind me had to suddenly brake, too, in order to avoid read-ending me. These was no need for this of course. With conventional cruise control, I would have been able to navigate through the curve at the set speed, and all vehicles in the vicinity, including mine and the vehicle behind me, would have been safe. The Hyundai owner's manual points out that the SCC may well malfunction in curve situations (among many, many other situations). Smart Cruise Control is an accident waiting to happen. Please, please get this feature OFF of vehicles sold in the United States. Return control of the vehicle to the drive, not some camera. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653253April 7, 2025
UNKNOWN OR OTHER, ENGINE
the issue is with excessive oil consumption, unknown, suv was taken to the dealership and that's when I was told what the issue was, just inspected by the dealership, warning was the truck was shaking abnormally
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653207April 7, 2025
UNKNOWN OR OTHER
Sunroof exploded while driving, no evidence of any debris or external force
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652892April 4, 2025
SEAT BELTS
While driving the vehicle the second row seat belts, after being buckled for the duration of travel, would randomly come unlatched/unbuckled. This left the passengers restrained by those seatbelts unprotected and leave the owner with no confidence that the seatnelts would hold in an accident situation. It has happened on both sides of the vehicle in the second row seats. This has happened 4 times over the last two years. The problem has not been reproduced or examined by the manufacturer or any other the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652799April 4, 2025
SEAT BELTS
The front passenger seatbelt will randomly release after being securely latched. Has happened at least 20 times. Happens when driving smooth, happens if I slam the brakes. Extremely dangerous and I took to the Hyundai garage and they wouldn’t do anything to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652526April 3, 2025
SEAT BELTS
Front and rear seatbelts routeanly detach while driving making the vehicle unsafe for drivers passengers and children riding in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652656April 3, 2025
SERVICE BRAKES
Went over railroad tracks approaching intersection approximately 40 feet from tracks. Tapped brakes while going over tracks (light was red) and anti-lock brake system kicked in. I was suddenly unable to stop the vehicle as the brakes were not working and I was continuing to lurch forward toward the intersection at approximately 10 mph. The brakes continued to fail for approximately 1 - 1.5 seconds before I let off and slammed down on them as hard as I could and finally slammed to a stop. My car at this point, had gone slightly into the intersection, but not enough to get clipped by a car. Had I not let off the brake and re-hit it with force, I fear I would have continued to roll into the intersection where I would have gotten T-boned by traffic. There were no warning lights or lamps that kicked on when this happened but the steering wheel and brake were vibrating. This is a newer vehicle - less than a year from purchase, but I plan on taking it to the dealership to look at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652564April 3, 2025
SERVICE BRAKES
I love my palisade but the only terrifying thing is what happens at low speeds if I apply the brake on uneven surface/pothole it feels as if the brake falls out from under my foot, a loud rattling noise/vibration happens and it becomes nearly impossible to stop. Extremely dangerous I have a [XXX] and another child on the way. I don’t know how this car got top safety pick with this issue. I have read many others having the same issue with their 2024 palisade. I have had a few near misses with accidents because of this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652328April 2, 2025
UNKNOWN OR OTHER
Dear NHTSA, I am writing to report a safety concern regarding my 2020 Hyundai Palisade. Recently, when I attempted to operate the sunroof, it only opened partially and made a crackling sound. Upon closer inspection, I noticed that some of the internal plastic components were breaking apart, and now the sunroof does not close properly. After researching this issue online, I discovered that numerous other owners are experiencing the exact same problem. For reference, here are a couple of user-reported discussions highlighting similar experiences: [XXX] [XXX] Additionally, I came across a Technical Service Bulletin (TSB) related to this very issue, which can be found here: [XXX] However, when I checked my vehicle’s VIN, it did not appear to be included in the list of affected models, despite my vehicle exhibiting the same symptoms described in the bulletin. This leads me to believe that the scope of affected VINs may not have been fully identified. Given the number of similar complaints shared by other Hyundai Palisade owners, it appears this may be a more widespread issue than initially recognized. I respectfully request that NHTSA consider investigating this matter further, as it may help protect and support additional Hyundai customers who are dealing with this problem and have not yet been offered a resolution. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652441April 2, 2025
SEAT BELTS
The seat belts in the first and second row unlatch unexpectedly. I have asked the dealership to look at it and they could not reproduce it. However, it happens regularly with my children in the back seat. This has been an ongoing issue since I have owned the car and seems to occur more during colder days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652087April 1, 2025
ENGINE
The engine consumes oil at an unsustainable rate without any visible leaks or warning signs, leading to a complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649854March 22, 2025
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Description of Incident: The engine in my 2020 Hyundai Palisade Limited failed and ultimately seized despite having been regularly maintained and receiving an oil change less than 3,000 miles prior to the failure. The component that failed was the engine, and according to the dealership, it is seized and no longer operable. The vehicle is currently at the dealership and available for inspection upon request. Safety Risk: The failure posed a significant safety risk. The engine began shaking while the vehicle was in motion, creating a sudden loss of power and drivability. I pulled over immediately and discovered that the engine oil dipstick was dry. I added oil right away, but the engine shut down shortly after. The abrupt loss of engine function while driving could have led to a serious accident had I been in traffic or at highway speed. Reproduction / Confirmation: Yes, the issue was confirmed by Hyundai at Courtesy, a certified Hyundai dealership. They diagnosed the engine as seized and also confirmed that oil was present at the time of inspection, ruling out owner neglect. Inspections Conducted: The vehicle and failed component (engine) have been inspected by the dealership, who submitted a case to Hyundai. However, the case was denied for goodwill coverage despite the circumstances. The manufacturer has been notified but has not physically inspected the engine themselves beyond the dealership’s report. Warning Lamps or Symptoms: No Check Engine Light, oil pressure warning, or any dashboard message illuminated prior to or during the failure. The only symptom was engine shaking, which began just before the engine shut down. The oil loss occurred silently and without warning, making the issue especially dangerous and difficult to detect in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649942March 22, 2025
ENGINE, SUSPENSION, UNKNOWN OR OTHER
Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649143March 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control resume function was activated at a low speed after making turn into driveway car automatically tried to resume to 55 mph. The speed at most during the time of activation was less than 10 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649081March 18, 2025
SEAT BELTS
On a brand new vehicle from day one the driver's side seat belt disconnects at random times despite being correctly buckled and fastened. It happens during standard driving conditions even when simply maintaining a steady speed. This is life threatening for my wife. We have taken it to the dealership multiple times, and they refuse to address it because they cannot reproduce it on their short few minute test drives. I have seen multiple posts from people online facing the same issue. For others it is often in the rear seats, but in our case the issue is for the driver themselves (the most often occupied seat). I do not trust that these seatbelts would protect in the case of a collision when they can't even stay buckled at a steady low speed. There are no warnings shown and the car is registering no fault codes. Again, let me emphasize, this car was brand new when these issues occurred. Hyundai refuses to address. This is life threatening. All of the information I give below was for the most recent incident, but this is happening daily since we bought the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649002March 18, 2025
SEAT BELTS
The contact owns a 2021 Hyundai Palisade. The contact stated that while the vehicle was parked, the contact attempted to fasten the rear passenger’s seat belt, and the seat belt failed to retract. The vehicle was taken to a dealer, where it was diagnosed that the seat belt buckle had an internal failure and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure, and the contact was informed that there were no recalls on the VIN for the seat belt. The approximate failure mileage was 82,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648984March 18, 2025
SEAT BELTS
The drivers seatbelt and right passenger seatbelt come unlatched. I took it to Stevinson Hyundai where we purchased the vehicle and they said they were unable to reproduce the problem. It’s true that it doesn’t happen every time/can be unpredictable. However, it continues to happen and is a major safety concern. I looked online to see if others were experiencing the same problem and found that many others are.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648943March 18, 2025
SEAT BELTS
Middle row right seat belt keeps coming unlatched during normal operation. I ensure that it is latched correctly when I start driving. The passengers are not touching the seatbelt when it unlatches. We are notified that it’s unlatched by the seatbelt alarm. This started happening about three years after purchasing the vehicle. After happening several times, we took it to the dealer, who said they couldn’t replicate the event. It happened again about a week later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648824March 17, 2025
SUSPENSION
Rear shock leaking and in need of replacement at 39,000 miles. Note multiple owners on forums citing the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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