Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11447271January 12, 2022
SUSPENSION
at 30K miles, the car started to make loud noises when driving over speed bumps, the smallest of road variations. Dealer detected the issue until Hyundai executives were contacted. Then, the dealer changed their story and confirmed the shocks on the car need to be redesigned in reinstalled and it's becoimg a national/ international problem. They are talking about the rear shocks only and not including the front . The issue with the shocks are wide spread and being discussed on the multiple forums. Very concerned about potential and major damage to the tires/car that can cause major accidents. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446997January 11, 2022
UNKNOWN OR OTHER
After having my 2021 Palisade with only 3,000 miles, a small crack formed on the base of the wind shield. This crack quickly spread across the the bottom of the windshield in less than a months time. The glass appears to be fragile and thin. I can even feel the glassed raised when rubbing the crack, which seems to be more unsafe than a normal glass crack. The issue was reported to the dealer but they were not able to schedule to replace for several months.The dealer did not cover the windshield even on a new vehicle. The windshield was inspected by insurance. Total replacement is $1600 because of calibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446677January 7, 2022
VISIBILITY/WIPER
2022 Palisade, Less than 3000 miles and this happens. The dealer said “sorry, but it’s road hazard” I’ve owned other vehicles and have driven in interstates with plenty of trucks with things hitting my windshield (previous cars) and I have never in my life seen a windshield crack so easily. The most infuriating part is that the road was clear, there is no way a rock could have hit my car, I wasn’t driving through any underpass nothing to have caused it, where I could have been like fml Debris from a truck. I love my palisade but I was not surprised when I did some research and saw that they are having issues with the 2020 and 2021 windshields cracking easily and have a lawsuit for “fragile windshield” I have filed a complaint and opened a case with Hyundai! I talked to Safelite and an Autobody shop and was told that a windshield should not have cracked so easily. I’m so irritated, especially because it can’t be repaired, the whole windshield would need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446473January 6, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Another vehicle t-boned my vehicle on the front left side. We were both traveling around 15 mph. As soon as he struck my vehicle, the air bags were deployed and the car instantly caught fire. The car was on fire before I was at a complete stop. I was able to pry the door open and crawl through a small opening after moving the air bags out of the way. I had to crawl into traffic to be able to escape the fire. If the door had been jammed more severely then I wouldn't have been able to make it out in time before the fire reached me. If my kids had been in the vehicle, then I would not have been able to get them out before the fire got to them. The police determined that the fire started at the engine. My insurance totaled the vehicle and then it was removed from the towing yard and taken to Montgomery. There were no prior issues or any warnings/messages before the incident.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11446259January 4, 2022
VISIBILITY/WIPER
Windshield cracks easily. It is a known issue and Hyundai has yet to recall it. Will have had to replace my windshield twice in two years for incidents that should have resulted in no crack or a small crack. Kia has addressed the issue on the Palisade's sister vehicle, the Telluride but Hyundai has not even offered to replace them for free or reimburse owner costs when they have made a faulty part. It's hazardous and costly and should have been recalled immediately for the safety of their drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445756December 31, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof shattered. We were traveling on I70 in eastern Colorado. The temperature outside was just below freezing and the temperature inside was set to between 72 and 78. We heard a loud bang and we were showered with broken glass. My wife, two sons and I received minor cuts. My wife possibly got some glass in her eye but seems to have gotten it out with no ill effect. While I was very startled I didn’t swerve. If I had, we would likely have lost control of the vehicle. We were traveling at freeway speeds and I think we would have been seriously injured or killed if this had occurred.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11445502December 29, 2021
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This vehicle AWD system failed, the assitance systems failed, namely: Adaptive cruise, regular cruise, blind spot warning, emergency brake assist, lane keep assist, and parking collision warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444720December 22, 2021
EXTERIOR LIGHTING
The low beam headlights are too bright causing vehicles in the opposite direction to flash their high beams thinking that my high beams are on. This is a safety factor as I am often blinded by other drivers who flash their high beams and in many cases keep their high beams on. I've visited Palisade chat rooms and have found that other drivers have the same complaint. I have contacted Hyundai headquarters and reported the problem and have taken it to dealers three times to have the low beams lowered. I have been told that the low beam adjustment is correct and nothing can be done to fix my problem. I believe this low beam problem is a design defect and should be corrected. My vehicle is available for examination if necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444672December 22, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
From driver: "While traveling westbound on John Lynch St, I approached the left turn lane heading southbound on Valley St. I engaged the brakes and began navigating the left turn at approx. 30 MPH. While turning, the vehicle's "Lane Assist" engaged preventing me from completing the turn. Halfway into the turn, the vehicle continued westbound, hopped the curb, and collided with a stationary road sign that was not in use. I continued through the intersection and pulled off the roadway." Follow-on questions: 1) How fast was the customer traveling when they were actively turning? A. 30 MPH, which I am assuming was the approach speed. To the best of the vehicle operator's recollection, the approach speed was appropriately 40-45 MPH, with an active turn speed of 30 MPH. 2) What was the recent usage of the vehicle before the incident? Was it used that day? How long had the vehicle been driving before the incident? A. The vehicle was driven, by the same driver, approximately 12 miles to work the morning of the accident. Prior to the accident, the vehicle was driven around the same city as the accident for approximately two hours. 3) Did any vehicle operator notice anything wrong or unusual about the vehicle prior to the incident? A. Vehicle operator observed that the Lane Assist Dash Board Icon was blinking on and off throughout the course of a few hours prior to the accident. Vehicle operator attempted to disable the Lane Assist feature by both pressing and holding the Lane Assist Button located inside of the vehicle. 4) Any after-market equipment installed? A. Vehicle was equipped with both Law Enforcement Lights and Law Enforcement Siren. 5) Any upfits? A. The vehicle did not have up-fits. 6) Will the customer agency consent to the OEM (or NHTSA) retrieving information from the vehicle's Event Data Recorder? A. Yes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11443708December 13, 2021
STRUCTURE:BODY:DOOR
While on highway or driving over 30MPH, there begins a whistling noise that can get pretty loud on the highway. It seems as though the seal of the door is not properly molded around the door allowing the wind to get in and create a very annoying noise while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443330December 10, 2021
VISIBILITY/WIPER
Every time that it has snowed this winter the wipers have stopped working. This has happened while stopped and while driving. If there is any amount of snow/ice/build up on the lower windshield, in the 'well' under the wiper blades and the hood of the car, the wipers will stop working. Not only is the frustrating but more importantly is a MASSIVE safety hazard the needs to be addressed ASAP. This happened this morning taking my kids to school, and there was very minimal snow below the wiper blades. Definitely not enough to cause harm to the wipers/motor during their use as the total amount was not even an 1/8". The time before that I was driving at normal speeds and had a truck pass me. During the trucks passing large amounts of slush/water were flung up onto the windshield and windshield well, stopping the wipers directly in their path. Being there was a vehicle in front of me, that I could A.) no longer see and B.) had no working wipers anymore, I made the decision to safely ditch the vehicle. I then had to get out, clear the slush from the well, at which point the wipers began to work again although there was nothing left to clear as all the slush/water had already ran off the windshield. This design flaw is putting lives at risk. Had I not been familiar with my area, the road I was on, and it was safe to defensively move over into the shoulder/ditch a MAJOR accident could have been caused. I can appreciate the intent, but this needs to be recalled immediately before a major accident is caused and people are hurt or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442646December 4, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
On 11/9/2021, warning lights appeared on the dash - Forward Collision, ABS, and Auto Hold and I felt a slight skipping when breaking after that. We took it to the dealership, they informed that it was a wheel sensor and nothing to worry about, however, they didn't have the replacement sensor and would have to order it but said the vehicle was safe to drive. I asked my husband to confirm that the vehicle was safe to drive as by this point the skipping in the breaks continued on occasion, accompanied by a slight skipping noise. The dealer confirmed the vehicle was safe to drive. I continued to feel and hear a skipping when breaking on occasion. While driving on 11/22/21, I was approaching a red light with one car in front of me. I attempted to slow down and my breaks were skipping heavily and then the breaks became hard to depress. I was pressing the breaks heavily and the vehicle wouldn't stop. Fearful that I was going to hit the car in front of me with just a few inches between us, I swerved into the other lane (same direction) without noticing that there was a car approaching behind me in that lane. If felt like my wheels weren't spinning as I slid onto the side of the highway. Thankfully, the car behind me was able to come to a stop - also within inches - without an accident occurring. I pulled into a parking lot and contacted my husband, who contacted the dealer. The dealer had my car towed back to the dealership. Upon dealer inspection, they insisted there is nothing wrong with breaks and said there was "failure to replicate" the incident. They again informed it is just the wheel sensor and that the breaks are fine. I am fearful to drive the vehicle after the last incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440989November 19, 2021
VISIBILITY/WIPER
A few days ago a small pebble was thrown up from a car in front of me while traveling from work which led to a small 1" spider crack in the windshield. By the next morning, this spider had grown to about 1' long. And now by the end of this week it has grown to more than 2' long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440392November 14, 2021
SEAT BELTS
Buckle is recessed too far into the seat to properly buckle the seat belt. Resulting in seat belt not fully buckling and coming undone while vehicle is in motion of when sudden stops are made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439934November 9, 2021
UNKNOWN OR OTHER
Rear differential failed and locked up at speed. No vehicles were behind at the time of the incident but could have easily caused a collision since the break lights weren't activated. Dealership confirmed the rear differential failed. Unable to inspect the components and the differential is going to be shipped to the manufacturer without being opened by the local dealership. Minor shudder felt a few moments prior to the complete failure and lock up and no warning lights came on before or after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439309November 4, 2021
VISIBILITY/WIPER
2020 Hyundai Palisade purchased in May, 2020, amid COVID shutdown, and not driven as much as normal until September, 2020. In February, 2021 was driving along a 4-lane parkway (speed limit 55) and something struck the windshield. All other vehicles were at least 2 car lengths away and the sound of the strike sounded like an insect hitting the windshield. What resulted was a nickel sized, spidery crack on the passenger side, about a third of the way from the top. When Safelite attempted to repair this, it immediately spread out as they applied pressure while installing their equipment. Windshield had to be replaced (Hyundai glass used). August, 2021 car was being driven on 6-lane interstate (65mph) when a large rock struck the lower part of the passenger side of windshield. Large crack resulted which immediately spread across windshield, necessitating another windshield replacement (3rd party glass used). A week later, on 4-lane highway, while 2+ car lengths behind a semi, it sounded as if the car was being sprayed by sand followed by a loud pop. What resulted was a small crack at the edge of the passenger side which quickly spread horizontally until making an upward turn which slowed its progress. After waiting 6 weeks for a replacement (Hyundai glass) to come in, windshield was replaced for 3rd time on 11/2/21. Less than 24 hours later, while driving in traffic on 10-lane section of interstate (60mph), a loud pop occurred resulting in a nickel-sized, spidery chip in about the same location as the first instance. If history holds true, this will probably necessitate another windshield replacement. Having driven all of these same roads for 25+ years, prior to this vehicle, I have only had 2 other windshield chips, both which were repairable. 4 windshield replacements within 9 months is indicative of a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439186November 3, 2021
UNKNOWN OR OTHER
Front Windshield cracked on the top right corner. The car has been sitting in my driveway since purchased in January 2021 with only 3250 miles so far. I contract Hyundai and they asked to take it to the dealership however nothing was done to fix it since the crack was larger than six inches. I was given a quote to replace a windshield for nearly $1500. Windshield cracking is an issue with Palisade as there are many people reporting the same issues where the Palisade windshield has cracked even from a small chip. It seems all of the people complaining on the internet are complaining about the same location being cracked on the windshield and then spreading. something needs to be done to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438989November 1, 2021
VISIBILITY/WIPER
Only approx 8000 miles on the Palisade. Tiny rock hit windshield and left a 3mm pit in the glass in the middle. Within minutes the glass cracked and is now almost a foot long. After 1 search on the internet looking for replacement glass I found multiple forums of people discussing how common the cracking/spiderweb issue is, sometimes with no impact. Now my visibility is being impaired as the crack continues to spread across the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437801October 22, 2021
VISIBILITY/WIPER
My car is 3 months old and has 2500 miles on it. The windshield has a huge crack across it. It happened while I was driving. I'm not sure if a small pebble hit it or if the temperature caused it. The windshield seems very weak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437497October 20, 2021
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS, EQUIPMENT:ELECTRICAL:INFOTAINMENT
2021 HYUNDAI PALISADE. CONSUMER WRITES IN REGARDS TO DEFECTIVE INFOTAINMENT SYSTEM. Attached is a report from Hyundai Motor of America confirming there is a known defect and malfunction of the 2021 Palisade with the informatics systems. Specifically, see the information indicated in the video link that the service department was aware as of February 2021. Hyundai and Apple are fully aware and have not resolved this problem. Please reinvestigate this manner, it creates a safety hazards for drivers such as myself when utilizing hands free device and wired or unwired GPS navigational because the screens will completely shut down or restart unprompted while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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