Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11469279June 15, 2022
VISIBILITY/WIPER
On June 13 I was driving on the interstate when a pebble was kicked up and hit my windshield. I exited as soon as I was able to and checked for any damage on my windshield. At that time I did not see any chips or damage. On June 14, I was in the process of cleaning out my car when I looked up at my windshield and saw about a 24 inch crack going across my windshield from the top corner all the way down to the middle. This is the second chip that I have had to have repaired or replaced and I’ve never had this much issues with a windshield. Safelite said that it is unrepairable and in order to get it replaced will cost around $2000. I am a teacher and a single mother and an M able to replace it at this time. I noticed that when I did my research that many others have complained about the same windshield issues. There is a class action lawsuit has also been filed by several plaintiffs who have experienced the same windshield issues as me. I have driven the interstate for the last 14 years every day and this is the first time I’ve ever had this big of a crack in my windshield I didn’t even have time to call and have it repaired. Out of curiosity how many complaints do you need to collect about this issue in order for Hyundai to be held responsible and correct this windshield issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468050June 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Environment: Passing a single car on a two lane deserted highway. Daytime, sunny, no rain. Issue: The vehicle's emergency braking system activated (brakes were automatically activated along with the emergency braking cue in the instrument cluster) when the vehicle was returning into the right lane, almost causing a collision between the two vehicles at 85 mph. This occurred a second time 15 minutes later under the same conditions. The car was taken to the dealership for inspection and repair. The dealership test drove the vehicle and could not replicate the issue. Hyundai Engineering noted that since they were not able to replicate the issue and there were no active codes there is nothing wrong with the vehicle. If the radar is functioning properly, there must be an issue with the software of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467223June 2, 2022
SEAT BELTS
Having a lot of issue with the rear seatbelt buckle being recessed to far into the seat to ensure it was properly buckled. There has been a few incidents where my child was unaware she did not fully buckle until the seatbelt came undone. It’s gotten to the point where we decided to put her back into the car seat rather than a booster due to how difficult it is to buckle the seatbelt correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467028June 1, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Speedometer stopped working and went to Zero MPH June 1, 2022. Vehicle has only 2,800 miles on it. Shutting off and restarting the car did not solve this. Simultaneously, the car compass indicated wrong direction; a safety announcement came over the infotainment system repeatedly telling us we were driving the wrong way on the street (we were not). No other indicators of a malfunction came on and the car's internal diagnostics said all was normal despite this problem. Went immediately to Hyundai dealer who confirmed the problem. Dealer fixed it by disconnecting the car's battery and reconnecting it a few minutes later. Safety issue is that suddenly we could not tell if we were exceeding the speed limit or driving too slow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465849May 23, 2022
VISIBILITY/WIPER
Windshield has cracked twice in less than one month. Second time the car was not moving ( in parking lot) It appears there are many reports of this happening needs to be a recall. Imagine how easily it would shatter in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465153May 18, 2022
SUSPENSION:REAR, TIRES:BEAD
The contact owns a 2020 Hyundai Palisade. The contact stated while driving approximately 35 MPH, the tires were making a grinding sound. There were no warning lights illuminated. The vehicle was taken to several dealers. The first dealer diagnosed the failure with tire cupping. The second dealer diagnosed the failure and determined that the rear wheel bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000. This car has become a dangerous noisy vehicle in the rain (due to tire cupping) and a real noisy vehicle during non-rainy operating days. The contact has stated that although the vehicle has a lifetime alignment, the issue still persisted and they no longer have the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464062May 10, 2022
VISIBILITY/WIPER
Car was originally purchased new on May 30, 2020. On July 30th, 2020, I noticed a chip in the windshield. The car only had roughly 600 miles. I did not hear anything hit the windshield. I experienced another ding in the windshield on January 23, 2021 and then another happened on April 14, 2022. I have never experienced any issue with any other car having this much windshield instability. The car is almost 2 years old as of this writing and at 14,516 total miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464118May 10, 2022
UNKNOWN OR OTHER
While driving my car it loses all power steering, said something about lane assist, shows a red circle with an exclamation point. This is dangerous as I can't turn. The only fix is to attempt to pull over, turn the car off and let it reset. This has happened three times in the middle of traffic, nearly causing accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464099May 10, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
On May 7, 2022 I was driving to Georgia to visit a loved one in the hospital at night. I was driving by myself with my dog. Approximately 1:50 AM, I stopped in Greensville, NC (my halfway point to my destination) to relieve myself, let the dog relieve himself, and fill up my gas tank for the 2nd time (which was 5 hours from my destination). Approximately 15-20 mins after getting back on the road, I opened my sunroof to smoke a cigarette and I hear a loud "boom" on the roof of my vehicle. I looked up to see if my roof luggage crossbars were still in place (and it was). I continued to drive. I finished my cigarette and began to close the sunroof when I heard another loud noise with glass falling into my vehicle. I looked up and noticed that my sunroof has shattered completely. I hit the S.O.S button for assistance and they asked me to pull over. I told they, "Absolutely not! This is not a well lit area; I'm driving by myself; it's just me and my dog; I don't know where I am; I'm in the middle of nowhere; I'm scared; and it's 2:00 in the morning!" I continued driving and told the operator that I was coming up on an area that looked better lit with signs showing food, lodging, and gas. I told her, I was going to get off the highway and go to one of the gas stations in that area. I took the exit and headed to the gas station; however, all of them were closed. I asked her what were my options? She stated that she wanted to send Roadside Assistance to my location and they would tow my vehicle to the nearest hyundai dealership. I told her that everything was closed and because it was so late and I was in the middle of nowhere, I would continue to my destination and call back. I continued to drive 5 hours straight (without stopping) to get to Georgia. During the remainder of my travel, I had to keep holding the sunroof cover because of the vibrations from the wind pockets to keep the cover from sliding and vibrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462945May 1, 2022
VISIBILITY:WINDSHIELD
Our new 2022 Hyundai Palisade Calligraphy with 1200 miles windshield spontaneously cracked in the middle after warming it with the remote car starter in the morning. There was no rock chip or hit the night before when we drove it. It just split, possibly because of warming up a cool windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462570April 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof (front unit of panoramic sunroofs) exploded into pieces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461949April 24, 2022
UNKNOWN OR OTHER
Windshield cracks easily it's a problem with this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461664April 21, 2022
VISIBILITY:WINDSHIELD
within 2,500 of purchasing the vehicle new, the windscreen has cracked and a large chip resulting in a "star". Maybe I am unlucky that there have been two in a short period of time and so close to the original purchase date. Wanted to document the issue in case there is an issue with the windscreens. I have heard (internet) of other concerns/issues with Hyundai windscreens, not sure if the Palisade is effected or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460516April 12, 2022
ENGINE
Started to notice an oil spot under the vehicle at around 4500 miles. Since the car is brand new and hadn't even had its first oil change, we immediately scheduled a service appointment. We were finally able to get it into the dealership 2 weeks later and received a diagnosis shortly after drop off. Turns out the oil leak was coming from the head gasket on the right bank of the engine and requires replacement of both head gaskets. The engine oil level was low and the service technician recommended the car not be driven until it could be repaired as simply adding oil would continue to contribute to the leak. Parts have been ordered and requested via next day delivery however they currently do not have an ETA as to when the parts will arrive. The repair job is estimated at 10-12 hours so it will be out of service for 2 days just for repairs once parts do come in. Plus Hyundai would not reimburse car rental fees even though the dealer was out of service loaners however after a day, they were able to provide one. Of greater concern however is why would the head gaskets be leaking oil while the car is still basically being broken in from new. I've had cars of multiple brands with well over 100K miles that never leaked from the head gaskets. If these engines are assembly line built, I'm concerned that the torque specs were off when assembling the heads to the block causing the leak. If that's the case, this issue could begin to pop up on many other vehicles built at the same time. Hyundai is covering under warranty at no cost but now I'm concerned over our investment that we've only had now for 3 months and future reliability. The vehicle is currently out of service for an undetermined amount of time. If not caught, this could have resulted in a full engine failure as the low oil warning never came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460453April 11, 2022
VISIBILITY/WIPER
Windshield cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459087March 31, 2022
SERVICE BRAKES
On my way to work on the interstate with the cruise control set at 80mph a few weeks ago, the cruise control turned off automatically and all the warning lights came on within the dash. I pulled over, but the car seemed to be running fine otherwise. For the next few days the lights would be on or off and sometimes cruise control work and sometimes it didn't. I also noticed the parking break would engage automatically almost with every time I stop, which was also rare. I took the vehicle in for service and they were perplexed by the situation and had me leave my car for a few days. They thought they had it all fixed, but when I picked it up, within 24 hours, the lights came on again. I had noticed some break pressure issues when starting car up with this issue, but never a huge concern, until I backed out of my girlfriends driveway down a hill within 30 seconds of starting the car. With my foot on the pedal, the break disengaged for 2-3 seconds as I drifted down towards the street in reverse, and the ABS starting pumping until I was able to depress the brake and get the car to stop (probably drifted 10-15 feet). Thank goodness no one behind me. I drove the vehicle in for service immediately as they suggested if lights remained on, so they could run diagnostics. They ordered a wheel sensor, which took a few weeks to get in while I still drove the vehicle with the ABS causing me some concern over those 2-3 weeks. Just yesterday before my service to get wheel sensor changed today, I was out picking up food and driving through a flat parking lot within 30 seconds of starting the vehicle. The same issue with ABS happened that I had before and I started going through a stop sign and pedestrian walkway. Luckily no one coming and brakes kicked in again after 5 feet of having no brake control at low speed. Wheel sensor replaced today and lights off. Everything seems to be working. I'm extremely concerned about this safety issue and potential accidents, injuries, deaths!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459010March 30, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2020 Hyundai Palisade. The contact stated that a crack was observed on the windshield starting in the middle of the glass under the rearview mirror. The contact stated while driving at approximately 35 MPH, the windshield cracked to the base of the windshield along the frame and across the driver's side. The contact drove the vehicle to an independent glass repair shop where the windshield was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458865March 29, 2022
SEAT BELTS
In the middle row captain's chairs, the seat belts constantly come unbuckled even while moving... I've had 11 adults and nine children sitting in those middle rows- All having the same issue including myself when I allowed someone else to drive my vehicle. Nobody even has to push the red button. It just will suddenly unbuckle by itself. I brought to the dealership and they were not able to replicate the problem but they only drove around the parking lot for a few minutes... This has been happening since I owned it in April of 2021. First incident was probably around 3,000 mi on my car and now I'm at 26,000 miles and still having the same problem... And since they couldn't fix it, I ended up trading the vehicle in and waiting for a new one to ship from South Korea
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458548March 27, 2022
VISIBILITY/WIPER
Windshield wipers stopped working while driving in a snow storm. You then have to pull off the road with little to no forward visibility. At one point my wife had to roll down the window and stick her head out to see to pull off the road. The wipers seem to pack snow into the area they park and then quit. It is very difficult to get them working again no matter how much snow you dig out of the area the wipers park in. This has happened three times so far this winter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458380March 25, 2022
SEAT BELTS
2nd row captains chair seatbelts are very hard to click together. The receiving end of the seat belt is recessed very far into the chair, that it's hard to get the belt portion to click into place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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