GMC Yukon XL Complaints

2,896 consumer complaints on file.

#10018962May 20, 2003
TIRES
I WAS DRIVING ABOUT 70 MPH WHEN MY LEFT REAR TIRE BLEW OUT. TIRE HAD ABOUT 26,600 MILES AND WAS IN GOOD CONDITION UNTIL THIS TIME. TIRE HAD ABOUT 35 PSI. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018969May 20, 2003
STRUCTURE
MY NEW 2003 YUKON XL HAS AN ABSOLUTELY INTOLERABLE CAB REVERBERATION PROBLEM ! THIS DEFECT CAUSES THE DRIVER AND PASSENGERS A THUMPING EAR PAIN ! I LITERALLY CANNOT DRIVE 1 BLOCK WITHOUT A THUMPING SENSATION IN MY EARS. THIS VEHICLE WAS LEFT AT THE DEALER FOR 4 DAYS, ONLY TO BE TOLD THAT THE SERVICE DEPARTMENT COULD NOT FIX THE PROBLEM ! OF COURSE, I WAS NOT SATISFIED ! THIS VEHICLE WAS ONLY TWO WEEKS OLD ! I WAS INFORMED BY THE SERVICE DEPARTMENT THAT I WOULD HAVE TO LIVE WITH THIS UNTIL THE GM ENGINEERS COULD FIND A FIX. I WAS ALSO INFORMED THAT THIS WAS NOT HIGH ON THE LIST OF PROBLEMS TO SOLVE ! THE DEALERSHIP REFUSED TO HELP ME AT ALL. THE SALES DEPARTMENT WOULD NOT TAKE THE VEHICLE BACK. I CALLED GM WHO HAS SENT ME TO ONE DEPARTMENT AFTER ANOTHER FOR THE PAST TWO WEEKS. STILL NO RESOLUTION! UPON NOTIFYING GM THAT I NEEDED TO SEEK A DOCTORS CARE FOR THE UNBEARABLE EAR PAIN WHEN DRIVING THIS VEHICLE, I WAS SENT TO THE DEPARTMENT FOR COMPLAINT ALLEGATIONS. THIS DEPARTMENT SIMPLY WANTED TO ACCESS THEIR RISKS OF LOSS ! STILL NOTHING RESOLVED. I HAVE ASKED GM TO SIMPLY " DO THE RIGHT THING ". I DON'T THINK THAT THIS ISSUE SHOULD COME DOWN TO ANY TYPE OF LAW SUIT. HOWEVER, IT APPEARS AT THIS POINT, THAT A LAW SUIT MAY INDEED BE THE ONLY WAY TO GET THE MATTER RESOLVED. I PROPOSE TO THE NHTSA THAT THIS DEFECT ( IN ALL 2003 SUBURBAN AND YUKON XL MODELS ) SHOULD WARRANT AN INVESTIGATION AS TO POSSIBLE RECALL. AS YOU CAN TELL, I AM VERY UPSET AT THE POOR QUALITY OF CUSTOMER SERVICE I HAVE RECEIVED FROM BROWN AND WOOD DEALERSHIP IN GREENEVILLE, NC AND GM. IT APPEARS THAT NEITHER PARTY WISHES TO BE RESPONSIBLE. CYNDI BOWEN . *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018970May 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2000 GMC YUKON XL. FUEL LEAK IN MY GARAGE AFTER FILLING GAS TANK. LEAKED AT LEAST 6-8 GALLONS OF FUEL INTO GARAGE. SERVICE FACILITY DIAGNOSED PROBLEM TO BE FAULTY PLUNGER IN FUEL PUMP. VERY DANGEROUS, SINCE MY GARAGE CONTAINS GAS HOT WATER HEATER WITH PILOT. HAZARDOUS MATERIAL CLEANUP (REQUIRED BY FIRE DEPARTMENT) COST $1600. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018990May 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
NOTICED ON SEVERAL OCCASIONS THAT VEHICLE SEEMED TO BE LEAKING FUEL WHEN PARKED AND TURNED OFF. MOST RECENT CASE OCCURRED SHORTLY AFTER REFUELING. DEALER DIAGNOSED AS A "CRACKED FUEL SENDING UNIT". APPARENTLY THIS ALLOWS FUEL TO BE SPEWED OUT OF THE TANK WHEN PARKED. DEALER INDICATED THAT IT WASN'T COVERED BY WARRANTY DUE TO MILEAGE. CO-WORKER DISCUSSED ALMOST IDENTICAL PROBLEM WITH HIS YUKON XL (EXCEPT HIS SPEWED MORE FUEL INTO HIS GARAGE AND NEED TO BE CLEANED-UP BY HAZMAT TEAM). THIS APPEARS TO BE MORE THAN A RANDOM OCCURRENCE OF A PROBLEM THAT HAS SIGNIFICANT SAFETY AND ENVIRONMENTAL IMPLICATIONS. I BELIEVE FURTHER INVESTIGATION (BY THE NHTSA AND GENERAL MOTORS) IS WARRANTED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019727May 13, 2003
PARKING BRAKE
THE VEHICLE DIDN'T PASS INSPECTION BECAUSE THE PARKING BRAKE FAILED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018482May 9, 2003
POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING
I PURCHASED A 2001 GMC YUKON XL 06/15/01. IN THE EARLY 40K MILE PERIOD ON MY 2001 I STARTED HEARING A ROAD NOISE THAT I THOUGHT WAS MY NEW TIRES. I TOOK MY VEHICLE IN TO MARLOW-WERNER PONTIAC GMC IN PUNTA GORDA, FLORIDA ON 3/06/03 AT 44,792 MILES AND TOLD THEM I HAD SOME SORT OF TIRE NOISE IF THEY COULD CHECK OUT. THEY REPORTED NO PROBLEM. THE NOISE KEPT GETTING LOUDER DURING A 6 HOUR TRIP. UPON RETURNING TO TOWN WE TOOK IT INTO TUFFY AUTO SERVICE CENTER IN PORT CHARLOTTE. WE TOLD THEM WE THOUGHT IT WAS A BEARING NOISE AND TO PLEASE CHECK IT OUT. THEY HAD THE KNOWLEDGE TO PUT IT ON THE LIFT AND PUT IN GEAR AND REALIZED IT WAS THE REAR END. WE IMMEDIATELY TOOK IT TO MARLOW-WERNER AND TOLD THEM WHAT TUFFY HAD SAID. THEY CHECKED OUT THE VEHICLE AND TOLD US THE COMPLETE REAR END NEEDED TO BE REDONE. THE BEARINGS WERE SCORED AND THEY HAD TO REPLACE ALL THE REAR DIFFERENTIAL BEARINGS, PINION, AND SIDE BEARINGS. I HAVE HAD MY VEHICLE SERVICED AT THE DEALER EVERY 3K MILES AS PER MANUFACTURER RECOMMENDATIONS. I HAVE NEVER KNOWN A NEW VEHICLE WITH 40K MILES HAVE THE REAR END GO OUT THIS WAY. I FEEL THERE IS A MANUFACTURER DEFECT AND THEY SHOULD HAVE REPAIRED IT AT NO COST TO ME. THEY CHARGED ME 50% OF THE REPAIR COST UNDER THE GOODWILL WARRANTY. I FEEL THIS IS A PROBLEM THAT NEEDS TO BE CHECKED INTO FURTHER AND SHOULD HAVE NOT HAPPENED WITH THE LOW MILEAGE AND IS A SAFETY CONCERN. I CALLED GMC ON 4/2/03 AND SPOKE WITH DARREN CHRISTENSEN WHICH IS A CONSUMER RELATIONS MANAGER. THE FILE NUMBER IS #1-867-42264. HE SAID HE DIDN'T KNOW HOW I DROVE MY VEHICLE AND IF I HADN'T DROVE ON IT FOR SO LONG THE REPAIR WOULDN'T HAVE BEEN SO EXTENSIVE. I WAS FURIOUS. I TOLD HIM THAT I USE MY VEHICLE TO TAKE MY TWO KIDS TO SCHOOL AND ON VACATIONS AND WAS NOT A HARD DRIVER. HE TOLD ME HE COULDN'T HELP ME ANY FURTHER AND THAT THEY WOULD ONLY COVER THE 50%. I JUST WANT THIS NOTED IN CASE THERE ARE OTHER CONSUMERS THAT ARE HAVING THE SAME PROBLEM WITH THE REAR PINION/BEARINGS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016976May 3, 2003
TIRES:TREAD/BELT
I HAVE A 2001 GMC YUKON XL WITH FIRESTONE 245-75-16 TIRES. I WAS ON A TRIP, WHEN THE TIRES STARTED TO SEPARATE, CAUSING THE YUKON TO VIBRATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014213April 9, 2003
UNKNOWN OR OTHER
OUR 2001 GMC YUKON XL HAS NO "DOOR AJAR" WARNING LIGHT OR INDICATOR OF ANY KIND OTHER THAN THE DOME LIGHT COMING ON IF A DOOR IS OPEN. IS THIS WITHIN YOUR REGULATION FOR SAFE VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014682March 28, 2003
ELECTRICAL SYSTEM:HORN
THE HORN WAS INOPERATIVE. EVERY TIME THE HORN WAS USED, IT BLEW A FUSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014684March 28, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE VEHICLE STALLED. THE DEALER DIAGNOSED THE PROBLEM AS BAD BARE WIRES INSIDE OF FUEL PUMP. THE WIRES SHORTED WHICH CAUSED VEHICLE TO STALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010865March 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
2001 YUKON XL BURNS, DRIPS APPROXIMATELY 1 QUART OF OIL EVERY 200 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010823March 21, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I OWN A 2000 GMC YUKON XL. OVER THE PAST FEW MONTHS, I HAVE HAD A PROBLEM WITH THE VEHICLE CONTINUALLY BLOWING A FUSE (ECM B FUSE). UPON MY OWN RESEARCH INTO THE CIRCUITRY, I DETERMINED THE LIKELY PROBLEM WAS THE FUEL PUMP. I REPLACED THE FUEL PUMP AND UPON REMOVING AND INSPECTING THE OLD COMPONENT, I DISCOVERED THE HOT WIRE (GRAY WIRE) WHICH OPERATES THE PUMP MOTOR HAD BEEN HOT ENOUGH TO MELT THE INSULATION OFF THE WIRE. MOREOVER, THIS HOT WIRE HAD MELTED INTO ONE OF THE WIRES OF THE FUEL LEVEL SENDING UNIT, WHICH IS A GROUND CIRCUIT. THE PROBLEM I WOULD LIKE TO BRING TO LIGHT HERE IS THAT THE FUEL PUMP UNIT IS INSIDE THE FUEL TANK. WHEN THIS HOT WIRE CAME INTO CONTACT WITH THE OTHER WIRE, I ASSUME THERE WAS A SPARK, OR THE POTENTIAL FOR ONE. WHY DIDN'T MY VEHICLE EXPLODE? I KNOW THERE ARE THOUSANDS OF THESE VEHICLES ON THE ROAD, BUT I HAVE NOT HEARD OF ANY SUCH EXPLOSIONS. I DO KNOW OF ANOTHER GM VEHICLE THAT HAD THE SAME PROBLEM OF EXPOSED WIRES IN THE FUEL TANK. PLEASE ADVISE ME OF THE DANGER LEVEL SHOULD THIS HAPPEN AGAIN. THANK YOU. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010848March 21, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
THE BRAKE LINE (A METAL ROD, NOT HOSE) BROKE OFF, ON AN ICE MOUNTAIN ROAD ON DECEMBER 23, 2002. THE CAR WAS BRAND NEW WITH 9800 MILES ON IT AND THERE MY THREE CHILDREN AGES 3, 3, AND 5 WERE IN THE CAR. WE WERE TOWED DOWN THE MOUNTAIN FOR 60 MILES. GENERAL MOTORS FIXED THE BRAKE LINE AND TOOK OVER TWO MONTHS TO GET BACK TO ME WITH A $55.00 REIMBURSEMENT FOR THE CAR RENTAL. THIS COULD HAVE BEEN CATASTROPHIC FOR MY FAMILY. THE CAR COULD NOT STOP AT ALL. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010754March 19, 2003
UNKNOWN OR OTHER
MY 2002 GMC YUKON XL DOES NOT HAVE AN ALARM FOR *OPEN* DRIVER/PASSENGER DOOR (IT ONLY HAS A REAR "CARGO DOOR OPEN" INDICATOR). YOU CAN ACTUALLY DRIVE WITH THE DRIVER/PASSENGER SLIGHTLY AJAR (YOU HEAR WIND) OR OPENED, *WITHOUT* ANY NOTIFICATION OR ALARM. GMC CUSTOMER SERVICE (800 #) & FREMONT GMC POSITION THAT THIS IS BY DESIGN. I BELIEVE IT IS A SAFETY FLAW THAT REQUIRES GOVERNMENT INTERVENTION TO CORRECT. A SAFETY RECALL IS WARRANTED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010577March 17, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY YUKON XL K2500 WITH THE 8.2 LITER ENGINE - 495 CI - BURNS OIL AND AT FIRST THE DEALER SAID IT SHOULD NOT BURN MORE THAN 1 QUART EVERY 1800 MILES WHICH MINE DOES AND THE DEALER/GM TRIED A NEW PVC VALVE THEN A NEW INTAKE MANIFOLD GASKET AND NOTHING HELPED. NOW GM SAYS A QUART EVERY 100 GALLONS OF GAS IS THE CUT OFF! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007783February 19, 2003
SEAT BELTS:FRONT
THE TENSION OF THE DRIVER SIDE BUILT-IN-SEAT SEATBELT CAUSES PAIN IN LEFT SHOULDER EVEN AFTER A SHORT DRIVE. I CHECKED THE TENSION IN ANOTHER GMC CAR AND IT APPEARS TO BE THE SAME. THE DEALERSHIP CANNOT MODIFY THE BELT TO REDUCE THE TENSION, AND GMC "CUSTOMER SERVICE" REFERS ME BACK TO THE DEALERSHIP. REQUESTS TO GET GMC'S TECHNICAL DEPARTMENT INVOLVED WERE DENIED - I WOULD HAVE TO GO TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007522February 15, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FOUR WHEEL DRIVE MAKES GRINDING NOISE DURING TURNS. MANUFACTURER ADVISED ME THAT THIS IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005575February 9, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I DISCOVERED TWO GAPS IN THE REAR SEALS ON THE LIFT GATE OF MY 2000 GMC YUKON XL. THE GAPS ARE AT THE BOTTOM CORNERS OF THE LIFT GATE (RIGHT AND LEFT SIDES) AND ARE APPROXIMATELY 1 TO 3 INCHES LONG AND ABOUT 1/16" WIDE. THESE GAPS WILL ALLOW EXHAUST GASSES TO COME INTO THE VEHICLE, OR WATER IN THE EVENT OF A HEAVY RAINSTORM. WE PLAN TO TAKE THE VEHICLE TO THE NEAREST DEALER VERY SOON, AS WE HAVE 35,990 MILES ON IT AND WE WANT IT FIXED UNDER WARRANTY. THE SEALS APPEAR TO BE INADEQUATE, I.E. INSUFFICIENT IN SIZE OR THICKNESS TO ADEQUATELY SEAL THE BOTTOM CORNERS OF THE LIFT GATE. THIS PROBLEM WAS FOUND BY INSPECTION BY MYSELF, AS I WAS INSPECTING THE VEHICLE PRIOR TO ALLOWING THE WARRANTY TO EXPIRE. FORTUNATELY, I WAS ABLE TO SEE LIGHT COMING THROUGH EACH CORNER, BEFORE ANYONE HAS A PROBLEM WITH THE GAP IN THE SEALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005329February 5, 2003
VEHICLE SPEED CONTROL
WHILE TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL SET AT 72MPH, WHICH HAD BEEN ON AND IN PLACE FOR ABOUT 20 MINUTES, I LOOKED DOWN AND SAW THAT THE CAR WAS NOW GOING 85 - EVEN THOUGH I HAD NOT TOUCHED THE ACCELERATOR. I DECIDED THAT I WOULD HIT THE BRAKE A LITTLE TO DEACTIVATE THE CRUISE AND RESET IT. AFTER TOUCHING THE BRAKE, BUT BEFORE I PUT MY FOOT ON THE ACCELERATOR THE CAR WAS BACK UP TO 80 - 85. I PLAYED AROUND WITH THE CRUISE CONTROL SWITCH, HOPING TO STOP THE PROBLEM. NOTHING WORKED IN THAT REGARD, SO I THOUGHT I WOULD JUST GET OFF THE HIGHWAY, TURN THE CAR OFF (WHICH WOULD RESET EVERYTHING), AND START OVER. WHILE TRAVELING TO THE EXIT, WHICH WAS ABOUT TWO MILES, I HAD TO KEEP SIGNIFICANT PRESSURE ON THE BRAKES TO KEEP THE CAR AT AN ACCEPTABLE HIGHWAY SPEED. ONCE I PULLED OFF ONTO THE EXIT RAMP, I REALIZED THAT THE CAR WOULD NOT STOP. I WAS STANDING ON THE BRAKE WITH BOTH FEET TO GET IT SLOWED DOWN TO MAKE THE TURN OFF THE RAMP. SINCE THE CAR WOULD NOT STOP, I TRIED PUTTING THE CAR INTO NEUTRAL TO GET THE PULL OFF THE WHEELS, AT WHICH TIME THE RPMS RED-LINED. I TRIED ALL THE DIFFERENT GEARS, WHICH HAD THE SAME RESULT. I BRACED MYSELF FOR THE JOLT AND THREW THE CAR INTO PARK, NO JOLT - THE RPMS WENT TO RED-LINE. AT THIS POINT I WAS HEADED FOR A GAS STATION AND I TURNED THE CAR OFF. UPON SHUTTING THE CAR OFF, A HUGE PUFF OF BLACK SMOKE CAME OUT FROM UNDER THE HOOD, AND EVERYTHING SMELLED LIKE BURNING RUBBER. A TOW TRUCK TOWED US BACK TO THE DEALERSHIP, WHERE THEY HAVE BEEN OF NO HELP WHAT SO EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003199January 22, 2003
SEAT BELTS
THE SEAT BELTS IN MY 2003 YUKON XL DENALI SLOWLY TIGHTEN UP DURING OPERATION. WE NEED TO RELEASE THE BELT AND ALLOW IT TO RETRACT COMPLETLY AND THEN RELATCH IT. GMC HAS NO FIX FOR THE PROBLEM OTHER THAN OFFERING BELT EXTENTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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