GMC Yukon XL Complaints

2,896 consumer complaints on file.

#10416849August 3, 2011
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY
I USUALLY OPEN THE WHOLE TAILGATE TO ACCESS THE REAR CARGO AREA, HOWEVER SINCE I WAS TOWING A TRAILER I OPENED THE REAR GLASS TO RETRIEVE AN ITEM. WHEN I PUSHED DOWN TO CLOSE THE REAR GLASS, I NOTICED THAT THE GLASS DID NOT FIT TO CLOSE PROPERLY. I OPENED THE GLASS AND SAW THAT THE PASSENGER SIDE HINGE ON THE REAR GLASS WAS BROKEN AND PARTIALLY SEPARATED FROM THE REAR GLASS. THIS RESULTS IN AN UNSAFE CONDITION, AS THE REAR GLASS IS NOW SECURED TO THE TRUCK WITH A SINGLE HINGE AND THE LATCH. I AM WORRIED THAT IF I DRIVE THE TRUCK ON THE HIGHWAY THE WHOLE REAR GLASS WILL HAVE A CATASTROPHIC FAILURE AND INJURE DRIVERS BEHIND ME. USING A PLASTIC HINGE AT A POINT UNDER HEAVY LOAD SEEMS LIKE AN OBVIOUS DESIGN FLAW. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416724August 2, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 GMC YUKON XL. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, IT SUDDENLY DEPRESSED ALL THE WAY TO THE FLOOR. THE VEHICLE WAS DIAGNOSED BY THE OWNER AND HE NOTICED THAT THE BRAKE LINES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 70,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415945July 26, 2011
STEERING
VEHICLE STEERING LOCKED WHILE MAKING A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414968July 25, 2011
POWER TRAIN
2011 2-WD YUKON XL 1500 ENGINE STALL. TOOK DELIVERY 7/1/2011. ON 7/5/2011, WHILE DRIVING AT CITY SPEEDS, ENGINE STALLED (SHUT OFF), WAS ABLE TO RESTART. THIS HAPPENED TWICE CONSECUTIVELY. DID NOT EXPERIENCE AGAIN UNTIL 7/14/2011. THIS TIME WAS DRIVING IN CENTER LANE, 5 LANE FREEWAY, DURING RUSH HOUR AT POSTED 65 MPH SPEED. AGAIN, ENGINE STALLED (SHUT DOWN). DURING 3 CYCLES OF STALL/SHUT DOWN/RESTART, WAS ABLE TO MAKE MY WAY TO RIGHT LANE, DRIVE/COAST TO EXIT RAMP, EXIT FREEWAY AND ENTER A RETAIL PARKING LOT WITHOUT AN ACCIDENT. DURING PROCESS, HEARD A POP/CLICK TO MY LEFT IN THE DASHBOARD. TURNED OFF AIR CONDITIONER, RESTARTED TRUCK AND MADE MY WAY HOME. DURING THIS DRIVE HOME, THE ALTERNATOR/VOLTAGE GAUGE NEEDLE BOUNCED TO EXTREME RIGHT FOR A SHORT PERIOD OF TIME, THEN SETTLED BACK CLOSER TO CENTER. PRIOR TO INCIDENT, I HAD NOTICED SAME NEEDLE OCCASIONALLY/ODDLY SLIGHT TO THE LEFT. TRUCK WAS TOWED TO SELLING DEALERSHIP THAT EVENING. THE FOLLOWING DAY, THE SERVICE DEPARTMENT RAN FULL DIAGNOSTICS AND REPORTED "NOTHING WRONG WITH THE VEHICLE/OPERATING NORMALLY". THERE ARE NO "CODES" OR ANY "HISTORY CODES" SHOWING ANYTHING ABNORMAL OCCURRED WITH THE VEHICLE. 7/18/2011 OPENED CASE FILE WITH GM, BUT LITTLE ASSISTANCE HAS BEEN OFFERED BY THEM OTHER THAN "WE CALLED THE DEALERSHIP". TRUCK HAS BEEN HOUSED AT THE DEALERSHIP NOW FOR 11 DAYS. WE ARE AT A STALEMATE. OUR POSITION IS THE CAR IS NOT SAFE TO DRIVE. DEALERSHIP/GM'S POSITION IS THEY CAN FIND NOTHING WRONG WITH THE VEHICLE. THEY HAVE SUGGESTED WE PICK UP THE VEHICLE AND DRIVE IT UNTIL THE PROBLEM OCCURS AGAIN THEN AGAIN HAVE IT TOWED TO THE DEALERSHIP. OUR RESPONSE IS: IF WE AGREE TO DO THAT, AND ARE LUCKY ENOUGH TO AGAIN "SURVIVE" THE OCCURRENCE WITHOUT BEING INVOLVED IN AN ACCIDENT, WHY DO THEY/WE BELIEVE THEY WILL BE ABLE TO DIAGNOSE AND REPAIR THE PROBLEM? WE ARE WAITING FOR SOMEONE/ANYONE TO INVOLVE THE FACTORY FOR FURTHER TECHNICAL ASSISTANCE TO RESOLVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413771July 20, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
2003 GMC YUKON XL 2500 SUDDEN BRAKE FAILURE. WHILE DECELERATING TO ENTER A RESIDENTIAL DRIVEWAY, BRAKE FAILURE OCCURRED. DUE TO LOW SPEED (<20 MPH) AT THE TIME, I WAS ABLE TO STOP THE VEHICLE USING THE PARKING BRAKE. HAD THIS OCCURRED MOMENTS EARLIER WHILE DECELERATING FROM THE FREEWAY INTO A BUSY INTERSECTION, THERE COULD HAVE BEEN FATALITIES. WHILE STOPPING, SMOKE WAS SEEN COMING FROM THE FRONT AND LEFT WHEEL WELL OF THE VEHICLE. AFTER STOPPING, I EXAMINED THE VEHICLE AND FOUND THE METAL BRAKE LINE HAD RUPTURED WHERE IT CROSSES OVER THE FRAME RAIL LEADING TO THE FRONT LEFT BRAKE. THERE WAS BRAKE FLUID SPRAYED AROUND THE LEFT SIDE OF THE ENGINE BAY, AND THE EXHAUST HEADER WAS STILL SMOKING. LUCKILY THE EXHAUST HEADER TEMPERATURE WAS LOW ENOUGH TO AVOID IGNITION OF THE BRAKE FLUID AND INITIATION OF FIRE. A LARGE PORTION OF BRAKE FLUID IN THE MASTER BRAKE RESERVOIR HAD LEAKED OUT LEAVING A TRAIL OF FLUID BEHIND THE VEHICLE ALONG THE LEFT SIDE. AN EXTREME LEVEL OF CORROSION AND FLAKING METAL WAS EVIDENT ALONG ALL THE METAL BRAKES LINES FROM FRONT TO REAR. INCIDENTALLY, THE POWER STEERING LINES WERE IN SIMILAR CONDITION. THE BRAKE LINE WALL THICKNESS IN THE RUPTURE AREA WAS SO THIN THAT IT COULD BE BENT AND CRUSHED WITH PRESSURE APPLIED BY THUMBNAIL. THE VEHICLE IS NOW AT THE LOCAL GMC DEALERSHIP FOR REPAIRS. BASED ON THE CONSISTENT AND EXCESSIVE CORROSION THROUGHOUT, I OPTED TO HAVE ALL THE BRAKE LINES AND POWER STEERING LINES REPLACED AT ONCE. BRAKES ARE THE MOST SAFETY CRITICAL DEVICE ON A MOVING VEHICLE AND MUST BE HELD TO HIGHER STANDARDS THAN ALMOST ANY OTHER COMPONENT. THE CONDITION OF THE BRAKE LINES AND RUPTURE OF A BRAKE LINE IS UNACCEPTABLE FOR A VEHICLE OF THIS YEAR AND MILEAGE. I RECENTLY SOLD A 1994 SUBURBAN THAT HAD BRAKE LINES IN MUCH BETTER CONDITION THAN THIS 2003 YUKON. CLEARLY THERE IS A MANUFACTURING OR QUALITY DEFECT IN THE LINES INSTALLED ON THIS 2003 YUKON. I RESPECTFULLY REQUEST NHTSA TO REVIEW BRAKE LINE DEFECTS ON BEHALF OF ALL OWNERS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411850July 11, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2003 GMC YUKON XL K1500. THE CONTACT STATED THAT THE SPEEDOMETER WAS READING INACCURATELY AND REMAINED STUCK ON A SPECIFIC SPEED. SHE WAS UNABLE TO DETERMINE HOW FAST OR SLOW SHE WAS TRAVELING. THE FAILURE OCCURRED INTERMITTENTLY. IN MAY 2011, THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC AND REPAIRED. THE DEALER ADVISED THE CONTACT THAT A SPECIAL POLICY BULLETIN WAS ISSUED; HOWEVER, THE VEHICLE MILEAGE EXCEEDED THE LIMITATIONS AND DID NOT PERFORM ANY REPAIRS. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 141,000. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/15/11 *BF UPDATED 09/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410969July 7, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
CUT FINGERS WHEN EXITING VEHICLE ON INSIDE DOOR HANDLE PASSENGER SIDE FT. DOOR. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10410626July 5, 2011
SERVICE BRAKES, HYDRAULIC
VEHICLE FAILED TO STOP DUE TO BRAKE FAILURE, AFTER PULLING OVER THE DISABLED VEHICLE A QUICK INSPECTION REVEALED ROTTED BRAKE LINES RUNNING TO THE ABS CONTROL UNIT WHICH HAD FAILED UNDER BRAKE PRESSURE CAUSING IMMEDIATE LOSS OF BRAKING WITH NO WARNING OR ANY MIL LIGHT STATUS PRIOR TO FAILURE. ALL THE FRONT BRAKE LINES WERE HEAVILY CORRODED AND ALL NEEDED REPLACING BEFORE THE VEHICLE WAS USABLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409761June 27, 2011
SERVICE BRAKES, HYDRAULIC
I WAS BACKING THE VEHICLE INTO THE GARAGE. WHILE MANEUVERING BACK AND FORTH I STEP ON THE BRAKE PETAL TO SHIFT BACK TO FORWARD. THE VEHICLE STOPPED THEN THE PETAL WENT TO THE FLOOR BOARD ABRUPTLY. THE VEHICLE MOVED AND STUCK THE HOUSE. THE REAR BRAKE LINE HAD SPLIT OPEN AT THE ABS BRAKING VALVE. ALL OF THE BRAKE LINES AT THE VALVE WERE SEVERELY ROTTED. HAD TO REPLACE ALL THE STEEL LINES TO MAKE THE VEHICLE SAFE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10409078June 27, 2011
STRUCTURE, VISIBILITY
THE RIGHT REAR WINDOW HINGE HOLDING THE REAR WINDOW HATCH BROKE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407484June 20, 2011
SERVICE BRAKES, HYDRAULIC
THERE WAS A RECALL ON GMC YUKON XL 2500 SERIES ABS SYSTEM CAMPAIGN ID # 05V379000 WHERE THE ABS SYSTEM WILL ENGAGE WHILE BRAKING CAUSING INCREASED BRAKING DISTANCE AND POTENTIAL CRASHES. THE PROBLEM OCCURS IN THE 1500 SERIES AS WELL WHY WAS THERE NOT A RECALL FOR THIS SERIES WHICH I HAVE AND HAVE THE SAME PROBLEM WITH? I CALLED THE GMC HOTLINE AND MY LOCAL DEALER AND THEY TELL ME THERE ARE NO RECALLS FOR MY MODEL AND I DON'T DRIVE MY VEHICLE BECAUSE I FEAR REAR ENDING SOMEONE OR ROLLING INTO AN INTERSECTION WHEN ATTEMPTING TO STOP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406073June 13, 2011
SERVICE BRAKES, HYDRAULIC
ON JUNE 11, 2011 I DROVE MY 2001 GMC YUKON XL FROM CARLE PLACE NY TO SUMMIT NJ. THE TRIP CONSISTED OF MAINLY HIGHWAY MILEAGE. EVERYTHING SEEMED FINE UNTIL I REACHED MY DESTINATION. I MADE A LEFT INTO A PARKING LOT AND THE BRAKE PEDAL BECAME UNRESPONSIVE. I PULLED INTO A SPOT AND JAMMED ON THE BRAKES. THE VEHICLE ROLLED AND HOPPED THE CURB AND BUMPED INTO A FENCE. I BROKE A FEW BOARDS. I PUT THE TRUCK IN NEUTRAL, ROLLED BACK INTO THE SPOT, AND USED THE PARKING\EMERGENCY BREAK TO STOP. I GOT OUT, OPEN THE HOOD AND SAW I WAS LOW ON BRAKE FLUID. I LOOKED DOWN AND THERE WAS A LARGE PUDDLE OF BRAKE FLUID UNDER MY VEHICLE. I LOOKED UNDER AND SAW BRAKE FLUID DRIPPING OUT. I REACHED UNDER TO SEE WHERE THE DRIP WAS COMING FROM. IT APPEARS THE LINE BURST. CALLED AAA AND HAD THE TRUCK TOWED BACK TO NY. UPON FURTHER INSPECTION, I NOTICED ALL THE BREAK LINES COMPLETELY RUSTED. IT WAS A MATTER OF TIME THE OTHER LINES WOULD FAIL. IF I DROVE ANOTHER MILE IN NJ I WOULD HAVE BEEN IN AN ACCIDENT. THANK GOD I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED. THIS DEFINITELY NEED TO BE INVESTIGATED. THERE SHOULD BE A HIGH STANDARD WHEN IT COMES TO BRAKES. STOPPING A VEHICLE IS MORE CRITICAL THAN MAKING IT MOVE. I CALLED GMC AND THEY SAID NO RECALLS EXIST FOR MY VEHICLE. THEY'RE SOLUTION IS TO VISIT A SERVICE CENTER FOR REPAIR. 99% SURE I WILL BE EATING THIS EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406173June 13, 2011
LATCHES/LOCKS/LINKAGES
THE LEFT FRONT AND THE LEFT REAR DOOR LOCKS ON MY VEHICLE DO NOT WORK. I AM VERY WORRIED THAT ONE OF MY CHILDREN WILL OPEN THE DOOR WHILE I AM DRIVING. THE VEHICLE IS OUT OF WARRANTY AND IT WILL BE A FEW WEEKS UNTIL I CAN SAVE ENOUGH TO HAVE IT FIXED. THIS SEEMS TO BE A VERY COMMON PROBLEM WITH GMC. I HAVE BEEN TOLD THAT IT IS THE DOOR LOCK ACTUATOR. THERE SHOULD BE A RECALL AND GMC SHOULD PAY TO HAVE THIS FIXED. THIS IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405982June 11, 2011
ENGINE AND ENGINE COOLING
THIS IS THE SECOND TIME FOR THIS PROBLEM TO OCCUR WITH THIS VEHICLE. I FILED A COMPLAINT ( 10398842 ) WITH YOUR DEPARTMENT ON 05/03/2011. SINCE THAT DATE, WE DROVE THE VEHICLE TO DALLAS, TX FOR A CONVENTION WITH NO VEHICLE PROBLEMS. THEN ON JUNE 5TH, WE WERE RETURNING FROM HOUSTON WHEN THE VEHICLE WITHOUT ANY WARNING GAVE A MESSAGE THAT THE ENGINE WAS GOING TO REDUCED POWER WHILE WE WERE DRIVING IN TRAFFIC. WE HAD TO WORK OUR WAY TO A SAFE AREA TO PARK BECAUSE WE WERE A HAZARD TO OTHER DRIVERS. THIS AFTERNOON I CALLED GENERAL MOTORS TO GET SOME RESPONSE TO THIS PROBLEM. I WAS TOLD AGAIN THAT THE ENGINE WAS PROTECTING ITSELF FROM DAMAGE. AGAIN, I ASKED IF IT WAS MORE IMPORTANT TO PROTECT THE ENGINE THAN THE OCCUPANTS, THE REPRESENTATIVE WAS RATHER TESTY ABOUT THE ISSUE. THERE WAS NO RESPONSE WHEN I SAID THAT NO AUTOMOBILE IN AMERICA SHOULD SHUT DOWN IN TRAFFIC FOR A NON EMERGENCY. ESPECIALLY SINCE THE DRIVER LOOSES CONTROL OF THE OPERATION OF THE VEHICLE. I HAVE A PICTURE OF THE INSTRUMENT CLUSTER DURING THE REDUCED POWER INTERVAL WHICH SHOWS THAT ALL GAUGES WERE NORMAL SO THERE WAS NO REASON TO EXPECT ANY ISSUES WITH THE VEHICLE. THE ENGINE WAS AT 500 RPM AND WOULD NOT GAIN SPEED. THIS IS CAUSING US TO FEAR DRIVING THIS VEHICLE. IN ANY CASE, I CANNOT SEE ANY REASON FOR ANY VEHICLE ON THE AMERICAN ROADS TO BE UNDER THE CONTROL OF ITSELF WHILE IN TRAFFIC. THE PASSENGERS SHOULD BE THE PRIMARY CONCERN. I HOPE YOU CAN GET TO THE BOTTOM OF THIS BEFORE AN ACCIDENT OCCURS WITH THIS VEHICLE. IF THERE ISN'T A CURRENT RECALL ON THIS VEHICLE FOR THIS PROBLEM, SHOULD THERE BE? THIS IS A LOW MILEAGE WELL MAINTAINED VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404432June 4, 2011
ELECTRICAL SYSTEM
THE SPEEDOMETER STICKS .....THE PROBLEM IS A FAULTY STEPPER MOTOR WHICH ESSENTIALLY CONTROLS THE MOVEMENT OF THE SPEEDOMETER NEEDLE. APROX $600.00 TO REPAIR INSTRUMENT CLUSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403656May 28, 2011
ELECTRICAL SYSTEM, INTERIOR LIGHTING
DASH LIGHTS DON'T WORK BY HEATER LIGHTS. NEEDS A NEW CLUSTER AND CONTROL REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403655May 28, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER
REAR WIPER DOES NOT WORK. NEEDS A NEW WIPER MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403659May 28, 2011
TIRES
THERE WAS A LOUD NOISE COMING FROM THE LEFT FRONT WHEEL - ONLY WHILE DRIVING AT HIGHWAY SPEEDS. THE DEALERSHIP REPLACED THE LEFT FRONT HUB AND BEARING FOR $550. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402313May 22, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
2008 GMC YUKON XL - DOOR LOCK ACTUATORS REPEATED FAILURE - SAFETY ISSUE AS THE DOORS WILL NOT LOCK AUTOMATICALLY WHILE UNDERWAY AND BECOME A HAZARD. ALSO IN THE EVENT OF NEEDING TO UNLOCK THE DOORS IN EMERGENCY IT REQUIRES MANUAL OPERATION. THIS IS A TREMENDOUS HAZARD AND A KNOWN PROBLEM BY GM AND THEY FAIL TO FIND ADEQUATE SOLUTION TO THE PROBLEM. THEY ALSO REFUSE TO REPLACE THE UNITS OUT OF 36K WARRANTY. THIS IS A CHASSIS WIDE ISSUE FROM CHEVY, CADILLAC, GMC SUV FOR THIS MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401126May 16, 2011
LATCHES/LOCKS/LINKAGES
REAR LEFT DOOR LOCK UNLOCKS/LOCKS INTERMITTENTLY WHEN DRIVING OR EXITING VEHICLE. SAFETY ISSUE FOR CHILD IN REAR SEAT AS WELL AS SECURITY ISSUE IF UNLOCKED AT HOME OR PARKING LOT. 2ND OR 3RD TIME THIS HAS HAPPENED ON THIS VEHICLE. NOW AT 38,000 MILES AND PAST WARRANTY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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