GMC Envoy Complaints

3,582 consumer complaints on file.

#10202527September 11, 2007
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2004 GMC ENVOY XUV. ON SEPTEMBER 3, 2007, THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT SMELLED GAS FUMES IN THE PASSENGER COMPARTMENT. HE DISCOVERED A SMALL FUEL LEAK COMING FROM THE NECK OF THE FUEL TANK. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, THEREFORE THEY COULD NOT PROVIDE ANY ASSISTANCE. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 45,200 AND FAILURE MILEAGE WAS 45,100. UPDATED 10/09/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202360September 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
SUN SHELL REPLACEMENT ON 2002 ENVOY XL. WE HAD THE SAME PROBLEM WITH THIS DEFECTIVE COMPONENT. I WORKED FOR GM AND HAD NO PROBLEMS HAVING THIS DEFECTIVE COMPONENT REPLACED AT 100% DEALER CHARGE. WE PAID $0.000 (NOTHING) GM KNEW THEY HAD PROBLEMS AND DIDN'T' CORRECT THE PROBLEM. OURS FAILED 20 MINUTES AFTER HAVING A TRANSMISSION FLUSH/SERVICE WITH ONLY 35K MILES ON OUR 2002 VEHICLE. I WOULD FIGHT WITH THE DEALER. THERE ARE SERVICE BULLETINS OUT THERE REGARDING THE FAILURE AND REPLACEMENT OF THIS COMPONENT. OURS FAILED WHEN MY SPOUSE TRIED TO ENGAGE THE GEAR INTO REVERSE. GOOD THING THIS DIDN'T' HAPPEN IN AN EMERGENCY SITUATION WHERE SHE NEEDED TO GET OUT OF A BAD SITUATION QUICKLY. THE LOCAL DEALER PAID FOR OUR THIS SHOULD BE THE SAME FOR ALL DEALERS ACROSS THE NATION AS LONG AS IT'S AN APPLE TO APPLE COMPARISON. OWNERS IN ONE STATE SHOULD BE AFFORDED THE SAME REPLACEMENT POLICY AND PRICING AS OWNERS IN OTHER STATES. THE MANUFACTURER AND DEALERS SHOULD TREAT EVERYONE FAIRLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202294September 9, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN HAVING MY 02' ENVOY SERVICED AND STATE INSPECTION BY MY GMC DEALER THE SERVICE MANAGER CALLED AND TOLD ME, I WOULD NEED TO R/R MY FRONT ROTORS. THE PADS WERE HALF WORN BUT THE ROTORS SMOOTH SURFACE DID NOT EXIST. IT LOOKED LIKE THEY WERE NOT MACHINED THOROUGHLY. SER. MGR THOUGHT I LIVED NEAR THE SHORE, STATING SALT WATER WOULD USUALLY CAUSES THIS. I DO NOT LIVE NEAR THE SHORE AND DO NOT GO THE BEACH. I DRIVE THIS VEHICLE TO AND FROM WORK ALL HIGHWAY DRIVING. MY VEHICLE HAS 41225 MI AND HAS ALWAYS BEEN SERVICED BY GM. I HAVE OWNED GM VEHICLES FOR 38 YRS AND THE CARS WITH ROTORS NEVER LOOKED LIKE THIS. THIS LOOKS LIKE A MANUFACTURING IMPERFECTION. FROM REVIEWING THE ODI LIST FOR THIS VEHICLE, OTHERS HAVE ALSO DOCUMENTED SIMILAR COMPLAINTS. IF I DID NOT BRING THE VEHICLE IN FOR THE STATE INSPECTION I WOULD NEVER HAVE KNOW THIS DEFECT EXISTED. THIS GAVE ME NEITHER WARNING IN BRAKING, STABILITY NOR SQUEALING/TICKING FROM EARLY WARNING SYSTEM. I SHOULD HAD ASKED FOR OLD ROTORS OR TAKEN A PICTURE. FRONT ROTORS AND PADS REPLACED AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202182September 7, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2003 GMC ENVOY. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT LATCH. THE LATCHES FOR BOTH DRIVER SIDE DOORS WERE PREVIOUSLY REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V494000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) FOR THE ENVOY XL. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 102,000. UPDATED 01/11/08. *LJ THE FRONT DOOR LATCH ARE NOT STARTING TO FAIL. THE WINDSHIELD WIPER MOTOR FAILED. THE PINION SEAL WAS LEAKING AND THE TAILLIGHT CIRCUIT BOARD SHORTED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202039September 6, 2007
SEAT BELTS, AIR BAGS
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHILE DRIVING 19 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. SHE STATED THAT THE DRIVER SIDE SEAT BELT DID NOT RESTRAIN HER DURING THE CRASH. THE DRIVER SUSTAINED A CONCUSSION, WHIPLASH, AND MULTIPLE CONTUSIONS. THE MANUFACTURER INSPECTED THE VEHICLE, BUT WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS DESTROYED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 29,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10201898September 5, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT THE TAIL GATE FAILED TO STAY IN PLACE WHEN IT WAS SHUT. THE DEALER STATED THAT THE LATCH FAILED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE CURRENT MILEAGE WAS 10,700 AND FAILURE MILEAGE WAS 10,680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201692September 2, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
A COUPLE OF MONTHS AGO I TOOK MY VEHICLE IN FOR SEVERAL COMPLAINTS AND A REPAIR UNDER WARRANTY. I EXPLAINED TO THE DEALER THE LOUD FAN NOISE, LOSS OF POWER DURING THIS NOISE, WHICH HAPPENED OCCASIONALLY UPON START UP AND DISAPPEARED AFTER A MILE OR TWO OF TRAVEL. AT THIS TIME I WAS TOLD THEY COULD NOT LOCATE THE PROBLEM. NOW THE NOISE IS CONSTANT. I HAD A MECHANIC DRIVE IT DURING THIS NOISE AND HE INDICATED IT WAS A FAILED CLUTCH FAN. IN MY RESEARCH TO FIND A TSB (AKA TECHNICAL SERVICE BULLETIN) RELATED TO MY ISSUE, I WAS ABLE TO FIND SUCH A BULLETIN, AMONGST MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201252August 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SUN GEAR FAILURE ON MY 2002 GMC ENVOY AT 56,000 K. GM IS ONLY PICKING UP 50% OF THE $1747.00 BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200949August 27, 2007
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
2003 GMC ENVOY HAS CONTINUOUS MALFUNCTIONS IN THE OUTSIDE REAR VIEW MIRRORS. WHEN USING THE CURB ASSIST OPTION THE MIRRORS DO NOT RETURN TO THE ORIGINAL POSITION. WHEN OPTION IS TURNED OFF THE MIRRORS TURN UPWARD (TOWARD SKY) AFTER VEHICLE IS PUT INTO THE DRIVE POSITION. DEALER SAYS IT IS MY PROBLEM AND GMC SAID DO WHAT YOU HAVE TO DO WHEN I THREATENED TO CONTACT YOUR ORGANIZATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200719August 24, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I HAVE A 2002 GMC ENVOY THAT IS APPARENTLY EXPERIENCING A FUEL VAPOR LEAK. I TOOK IT OT THE DEALER (FRANKLIN GMC, TN) AND HE SAID IT WAS A KNOWN PROBLEM; HOWEVER, GMC HAS NOT INITIATED A RECALL PROCESS. HE TOLD ME I COULD EITHER WAIT FOR A POSSIBLE RECALL OR PAY $900 TO HAVE THE ENTIRE FUEL TANK REPLACED. I ASKED HIM IF HE FELT ANY REPSONSIBILITY FOR NOTIFYING ME OF THE KNOWN PROBLEM AND NOT REMEDYING THE SOLUTION AND HE SAID IT WOULD HAVE TO BE APPROVED BY GMC. OBVIOUSLY GMC HAS TAKEN THE POSITION THAT THEY WOULD RATHER PAY LAWSUITS INSTEAD OF CORRECTING THE PROBLEM. SAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200146August 20, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2003 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH, ROLLED OVER FIVE TIMES, AND LANDED ON THE FRONT END. THE VEHICLE THEN CONTINUED TO ROLL OVER A FEW MORE TIMES. THE VEHICLE HAS A TOTAL OF FIVE AIR BAGS AND NONE OF THEM DEPLOYED. THE VEHICLE WAS DESTROYED. THE ROOF, REAR, SIDES, AND FRONT OF THE VEHICLE WERE CRUSHED COMPLETELY. HE NOTIFIED THE MANUFACTURER AND HAS YET TO HEAR A RESPONSE. HE STATED THAT THE LIGAMENTS IN HIS SHOULDER AND NECK ARE TORN AND HE SUSTAINED MUSCLE DAMAGE IN HIS BACK. THE CONTACT IS TAKING A NUMBER OF MEDICATIONS DUE TO THE CRASH. THE POLICE AND MEDIVAC UNIT ARRIVED AT THE SCENE AND A POLICE REPORT WAS FILED. THE SPEED WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 65,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10199748August 16, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST, EQUIPMENT
EVENTS THAT HAVE LEAD UP TO THE FAILURE I BELIEVE IS POOR ENGINEERING OF THE PRODUCT. I HAVE A 2004 ENVOY XL THAT HAS THE DRIVERS' SIDE POWER SEAR AND LUMBAR COMPRESSOR SWITCH SET ON THE SIDE OF THE SEAT. THE SWITCHES ARE SURROUNDED BY A THAN LARGE PIECE OF HARD PLASTIC. THE WAY IT IS ARRANGED ON THE SEAT NO MATTER HOW A PERSON GET OUT OF THE VEHICLE; PRESSURE IS PUSHED DOWN ONTO THE PLASTIC SEAT SWITCH COVER. I HAVE REPLACED THIS PRODUCT TWICE NOW WITHIN THE PAST YEAR AND A HALF. THE FIRST TIME IT COST ME FROM 65 TO 85 DOLLARS TO REPLACE A .50 CENT PIECE OF PLASTIC. I WAS TOLD IT HAD A TWELVE MONTH WARRANTY. WITHIN 3 TO 6 MONTHS THE SAME THING HAPPENED; MY WIFE GOT OUT OF THE VEHICLE AND THE SEAT CONTROL SWITCH PLATE FELL TO THE GROUND. WHEN I TOOK IT BACK TO THE DEALER FOR THE SECOND TIME, THE SERVICE MANAGER ASKED THE PROBLEM AND WHEN I TOLD HIM ABOUT THE SWITCH CONTROL COVER FALLING OFF AGAIN; THE PERSON STATED, " I BET YOU ARE DRIVING AN ENVOY AREN'T YOU?" HE THEN SAID THOSE WERE A BAD DESIGN FOR THAT MODEL AND POP OFF ALL THE TIME. WELL AFTER REPLACING THE PRODUCT UNDER THE WARRANTY THAT COVERED THE FIRST ONE I REPLACED (BOUGHT), I ASKED DOES THE 12 MONTH WARRANTY START OVER FOR THE NEW PRODUCT? HE SAID NO, AND IF IT COMES OFF AGAIN, AND IT WILL; YOU WILL HAVE TO BUY THE NEXT COVER PLATE AGAIN. THAT IS WRONG!!! IF IT IS GENERALLY KNOW THROUGHOUT THE GM SERVICE DEPARTMENTS A PROBLEM EXISTS WHY DOES THE CUSTOMER HAVE TO CONTINUE TO PAY??? OH BY THE WAY, THE PLASTIC SEAT CONTROL COVER DID POP OFF AGAIN FOR THE THIRD TIME ABOUT 1 MONTH AGO, SO I HAVE ENGINEERED IT WITH ZIP TIES THAT ARE BRIGHT ENOUGH WHEN THE DOOR IS OPEN FOR PEOPLE TO SEE WHAT TYPE OF PRODUCT GM ACTUALLY BUILDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199406August 13, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AIR CONDITIONER COOLING BECOMES INTERMITTENT. GM DEALER COMMENTED THAT THEY HAVE BEEN HAVING A NUMBER CUSTOMER COMPLAINTS ABOUT THIS ISSUE AND HAVE BEEN HAVING OF " A LOT" OF PROBLEMS WITH THE FAN RELAY SENSOR AND THE COOLING FAN CLUTCH. REPAIR CALLS FOR REPLACEMENT OF ENTIRE FAN ASSEMBLY AND SENSOR/SWITCH. COST OF REPAIR APPROX $1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199310August 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:TAIL LIGHTS
HEADLIGHTS, LOWER BEAM LAMP SOCKET KEEPS BURNING OUT. HAS DONE THIS SINCE PURCHASE IN 2003. TAIL LIGHTS DID SAME THING AND REPLACED ASSEMBLY UNDER WARRANTY. DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU DON'T KNOW WHEN THEY ARE GOING TO BURNOUT. HAS HAPPENED FOUR TO FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198983August 9, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, EQUIPMENT:MECHANICAL
REPORTED EARLIER GAS ODOMETER BROKE WHEN FUELING VEHICLE ON 2 SEPERATE OCCASSIONS, FIRST TIME FIXED, THEN AGAIN WHILE FUELING GAS, IT BROKE. FAILED TO MENTION MY PROBLEMS WITH THE SPEEDODOMETER. IT WAS FLUCTUATING ALL THE WAY UP, THEN ALL THE WAY DOWN IRRATICALLY BEFORE IT DROPPED DOWN TO THE MIDDLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199024August 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2003 GMC ENVOY XL. THE CONTACT STATED THAT THE LIFTGATE WINDOW DETACHED FROM THE VEHICLE. THE GLUE FAILED THAT HELD THE WINDOW TO THE LIFTGATE. THE DEALER SATED THAT THE VEHICLE WAS INCLUDED IN RECALL CAMPAIGN NUMBER 05V494000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 66,824 AND FAILURE MILEAGE WAS 66,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198552August 5, 2007
AIR BAGS:FRONTAL
I HAD BEEN IN A FRONT END COLLISION BY A DRUNK DRIVER TURNING DIRECTLY IN FRONT OF ME WHILE TRAVELING AT A SPEED OF ABOUT 50 MPH, 5 MPH UNDER THE SPEED LIMIT IN A 2003 GMC ENVOY SLT. I HAVE JUST SPENT 1700.00 ON THE VEHICLE AS THERE HAD BEEN A SERVICE SOON LIGHT ON ABOUT A MONTH AGO. MY CONCERN IS THAT THE AIRBAGS DID NOT DEPLOY? I AM VERY CONCERNED WITH REPLACING MY AUTO WITH THE SAME MANUFACTURER DUE TO THE SITUATION. I AM WONDERING IF THERE HAVE BEEN RELATED ISSUES. AT PRESENT I AM ENCOUNTERING HEADACHES AND STIFFNESS WHICH I HOPE TO HAVE LOOKED AT BY MY FAMILY PHYSICIAN TOMORROW. MY PASSENGER HAS EXPERIENCED THE SAME. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10198467August 3, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LEFT REAR DOOR LATCH FAILED,WHILE BEING REPLACED, I WAS INFORMED RIGHT LATCH LOOKED AS BAD. I PAID $542 FOR THESE. WHEN I CONTACTED GMC THEY TOLD ME THE SEALS HAD BEEN REPLACED AND SUPPOSEDLY THE LATCHES LOOKED OK THEN AND NO I'M SORRY,OLD PARTS ARE UNAVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198297August 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER ON MY 2004 GMC ENVOY BEGAN ACTING ERRATICALLY, SOMETIMES READING TOO LOW, AND OTHER TIMES READING TOO HIGH. I WAS CHARGED $511 BY A GM DEALER TO REPLACE THE INSTRUMENT CLUSTER. THE INCIDENT DATE INDICATED IS APPROXIMATE. WITH REGARD TO NUMBER OF FAILURES, THIS IS THE APPROXIMATE NUMBER OF TIMES I INITIALLY OBSERVED THE SPEEDOMETER READING TOO LOW OR TOO HIGH. EACH FAILURE LASTED FOR A NUMBER OF DAYS AND THEN THE SPEEDOMETER SEEMED TO READ CORRECTLY FOR A WEEK OR TWO BEFORE THE NEXT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198331August 2, 2007
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT HEARD A LOUD, SQUEAKY NOISE WHEN SHE APPLIED THE BRAKES AT 25 MPH. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE CONTROL ARM. THE DEALER ALSO STATED THAT THE COMPONENT WAS RECALLED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 84,000 AND FAILURE MILEAGE WAS 83,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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