GMC Acadia Complaints

5,595 consumer complaints on file.

#11675781July 23, 2025
AIR BAGS, FUEL/PROPULSION SYSTEM
After the air bag recall i went and had them do it and 3 days later is still coming on. Saying service air bag. And alot of people is having issues with tighen gas cap light. I have replaced everything it could be and still does it. Now i believe its a bigger problem and there is alot of ppl having the same issues. I dont remember the exact date either. This is the absolute worst vehicle ever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675510July 23, 2025
UNKNOWN OR OTHER
I get a warning whenever the car is placed on park with the shifter telling me to shift to park even though it’s already on park. This causes the car to not be able to turn off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675553July 23, 2025
POWER TRAIN
The contact owns a 2017 GMC Acadia. The contact stated that while driving at an undisclosed speed, the transmission was slipping while attempting to change gears. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675562July 23, 2025
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Battery saver ignited comes on and and the entire dash flickers and turns off ! This happened in a middle of an intersection and I could move my car. We jumped it and went to the nearest auto zone replaced the battery . It was pulling 89 amps . The next day it popped up again and we replaced the alternator. Upon replacing this there was oil everywhere! And we don’t know where it is coming from . Now shift into part light comes on !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675335July 22, 2025
ELECTRICAL SYSTEM
There is a current recall on the 2018 GMC Acadia for a "Shift to Park" issue. It clearly states that GMC is aware of this issue and my vehicle is having this issue but for whatever reason, I am being told we are not part of the recall. My VIN is not coming up with it either but we are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675409July 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At approximately 4900 miles, the brake master cylinder failed on my vehicle. It has been at the dealership for over a month awaiting parts for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675163July 21, 2025
EXTERIOR LIGHTING, UNKNOWN OR OTHER
The driver and infotainment center is so dim during the day that it is dangerous to drive the vehicle. I have taken the vehicle in to the dealer 3 times and each time the dealer indicates that there doesn't appear to be a problem, but at no time to my knowledge have they taken the vehicle out into the sunlight, There have been 2 Software updates at the dealer and one OTA update so far with no improvement. The screens are so dim that there is no way you can tell what icons are there. If you try to do anything while driving, you are taking way too much time trying to look at the screens and as a result a serious and unnecessary amount of distracted driving is occurring. There is no way you could wear sun glasses and view the screen because it appears black. Don't open the panoramic sunroof or the problem is worse. Anti glare screen protectors make the situation worse. I have attached a document I provided to the dealer service department on my latest visit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675120July 21, 2025
EXTERIOR LIGHTING
Rear driver's side brake light/turn signal is out. This is the second time in under a year. Local GMC dealer is not able to replace it within a reasonable amount of time causing a safety issue. This is a well known issue to GMC which is why the part is on back order. No other dealers in my area have the part in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674731July 19, 2025
UNKNOWN OR OTHER
Since buying my 2019 GMC Acadia multiple times a day my auto shift to park will not allow me to lock my door as normal. It says there is no recall associated with my Vin Number however my particular Year, make and Model has the same issue. Please make this make since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674605July 18, 2025
POWER TRAIN
I noticed when I put my car in park and turn key off, it’ll ding to warn me to “shift into park” this been becoming a problem recently and it’s been happening more often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674396July 17, 2025
ELECTRICAL SYSTEM
Component/System: Transmission selector / electrical system (“Shift to Park” defect) Yes, vehicle is available for inspection upon request. I own a 2018 GMC Acadia. Since I purchased the vehicle used in June 2019, the car has frequently displayed a “Shift to Park” message even when the vehicle is in park and the gear shifter is fully engaged. This message prevents the car from turning off completely, leaving electrical systems running, the ignition on, and draining the battery. This issue has persisted nearly daily for the past five years. I brought the vehicle to a GM dealership in September 2020, while it was still under factory warranty, but the problem was not diagnosed or repaired at the time. The dealership could not reproduce the issue, but it continued regularly afterward. I am now paying nearly $900 out of pocket to have it repaired. Safety Risks: The vehicle does not fully shut down, increasing risk of electrical malfunction or battery failure. I am often unsure whether the car is truly “off,” which could pose a fire hazard or lead to the car rolling unexpectedly if the system misreads the gear position. This defect has also caused me to get stuck in unsafe areas, repeatedly turning the car off and on, jiggling the shifter until the system registers park. The constant battery drain has left me stranded with a dead vehicle multiple times. Reproduction / Confirmation: The issue has been reproduced by an independent repair shop and will be fixed at my expense next week. A GM dealership inspected it in 2020 but failed to diagnose or confirm the issue at that time. Inspection: The vehicle has been inspected by a GM-authorized service center. Not inspected by police or insurance representatives. Warning Messages or Symptoms: The “Shift to Park” message appears on the dashboard even after the vehicle is correctly shifted into park. This began shortly after purchasing the vehicle in June 2019, worsened over time, & still has the inability to turn off properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673986July 16, 2025
SERVICE BRAKES
The contact owns a 2018 GMC Acadia C1. The contact stated that his wife was parking in the driveway and upon shifting into the park gear, the vehicle sensor would not register that it was in park, therefore not allowing the engine to be shut off. The contact stated that his wife proceeded to turn the vehicle on and off while continuously shifting the gears until finally placing the shifter into park, and successfully turning the vehicle's engine off. The contact noted that his wife exited the vehicle; however that moments after a loud bang could be heard, and upon inspection, the contact noticed that the vehicle rolled into the garage with the entire front bumper. No property damage was reported. The vehicle came to a stop upon impact. The vehicle was going 3 MPH at the time of the crash. The vehicle did not need to be towed. No warning lights were illuminated however, the "Shift to Park" message will display on the instrument panel. A police report was not filed. The vehicle was not destroyed. The local dealer was contacted however, the vehicle was not diagnosed as the contact was advised that the vehicles VIN was not included in any open recalls. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11674046July 16, 2025
AIR BAGS
The contact owns a 2014 GMC Acadia. The contact was advised about the VIN being included in NHTSA Campaign Number: 23V334000 (AIR BAGS) at the point of sale. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673570July 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple brake warning lights came on while driving vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673324July 14, 2025
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
About a month ago when I shifted my vehicle into park and shut the vehicle off, "Shift to Park" appeared on dash display for which I had to restart the vehicle, shift it into another gear and attempt to shutoff the vehicle again. Occasionally this would work but not all the time. Other times when shifting into other gears did not work I had to restart the vehicle, press the shifter button multiple times and then was able to shut the car off with no "Shift to Park" appearing. On 7/11/25, Arrived to work and had to performed the shifting the vehicle into another gear and was able to shut the vehicle off. When I went to leave for lunch, the car would not start at all, check the GM App and it stated "Critically Low Battery". A co-worker helped jump the battery and I was able to start the vehicle. When I went to leave work for the day, the vehicle would not start again with no notification as to why. My co-worker jumped the battery again and vehicle started now with all the system lights on dash staying on and warnings displayed. 7/12/25 Vehicle struggled to start and all system lights were still on. Later in the day, the vehicle would not start and all overhead, dash, display, taillights would not shut off. We jumped the battery and took the vehicle to our local dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673038July 12, 2025
POWER TRAIN
In March 2025 my 2019 Arcadia with only 44112 miles begin indicating a Shift to Park error message when I parked and shifted into park the error message showed on the instrument panel and the warning alarm sounded and would not stop showing the error message until I restarted the car and shifted from drive to park repeatedly. I couldn’t get out and close the door, and the warning stop, it would continue to sound the warning. The only way to stop the warning message and alarm was to stay in the car and repeatedly start the car shift to drive into park switch it off and if it still showed the error and warning, do it all over again. This could take up to several minutes and many tries. If I had of left the car all the warning would have been sounding indicating it wasn't in park. I didn't know if it was really in park or not and if not, the car could have potentially rolled off causing injury or damage. To try and determine what was the cause of this problem I searched the internet to find a solution, to do a reset or simple fix and discovered that GMC had known about this issue since 2016 and the only solution was an in the shop repair requiring replacement of some parts. The "Shift to Park" error in GMC vehicles is considered a safety issue by many owners and has led to class-action lawsuits. The issue, which prevents vehicles from recognizing when they are in park, can lead to the engine not shutting off, potential for vehicle roll away, and even entrapment inside the vehicle. On April 16, 2025 I had the repair done at Hayward Allen, Cadillac – GMC dealership, 2590 Atlanta Highway, Athens Georgia 30604. The total repair cost was $732.36 (invoice attached). ). I sent a copy of this invoice by email to GMC customer service. After customer service reviewed the amount they call and informed me they could only reimburse me a total of $73.24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673049July 12, 2025
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
We receive a shift to park message when we try to turn our 2019 GMC Acadia off. The vehicle is already in park, but an alarm bell keeps going off telling us it is not. The vehicle will not allow us to shut off the vehicle properly and results in battery drain and inability to lock the vehicle. We have noticed there is a class action lawsuit and recalls from previous year's models and the 2019 model manufactured in Ohio, but ours was manufactured in Tennessee. Our year, make, and model isn't listed in the class action lawsuit and/or a recall. This is very frustrating considering the number of similar issues/complaints in regards to this shift to park problem. I feel GMC as the manufacturer should be held liable for a faulty part and they have failed to correct this issue in later models since they were aware of the issue with the 2017-2018 Acadia models built in Tennessee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672805July 11, 2025
UNKNOWN OR OTHER
Faulty shifter assembly (shift to park) car stays on while in park because of this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672827July 11, 2025
SUSPENSION
I took my 2019 GMC Acadia in for an inspection and was informed that the toe links were loose and fail inspection. Upon researching this failure, I found that there is a recall for this, but my VIN was no included. I don't understand why not given what I'm seeing from other owners. I quote from the GMC Authority site: [XXX] "GM and the National Highway Traffic Safety Administration have issued a recall for certain 2022 model-year Cadillac XT5, Cadillac XT6 and GMC Acadia crossovers over an issue related to the rear toe links. The problem: affected vehicles may have a left-rear suspension toe link with a fastener that was not properly tightened during assembly at the factory. The GMC Acadia is built at the GM Spring Hill plant in Tennessee, but will soon be moved to the GM Lansing Grand River plant to make room for the Cadillac Lyriq. The Cadillac XT5 and XT6 are also built at Spring Hill and will remain there for the foreseeable future." Based on other feedback seen, it appears this should be a recall for my vehicle as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672571July 10, 2025
ENGINE
I bought a 2013 gmc Acadia with a 3.6l engine and I was driving it home, and the engine locked up on me, and it didn’t throw a code or anything, it just shut off and wouldn’t start back up, and later I find out that it had an oil leak from somewhere and now I have to have the engine replaced, which is 13k dollars, the vehicle is located at walker Chevrolet in nitro wv, I’m a single dad of 5 children and I can’t afford to fix this vehicle at that price, I asked if they could take payments to replace it, and they said not and that they would NOT Release the vehicle back to me until it is paid for, and now I’m stranded with 5 children with no way to go to the store or anything. The engine locked up on me in the middle of the four lane in st albans wv, and I almost got hit by vehicles that were behind me and everything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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