GMC Acadia Complaints

359 consumer complaints on file.

#11540840August 25, 2023
FUEL/PROPULSION SYSTEM, BACK OVER PREVENTION: WARNINGS
My engine light came on, I took it to the service center where I purchase the vehicle. They state it is a evaporative emission canister purge pump. They state the part is on back order due to many vehicles having the same faulty part. I contacted GMC, they state the part is not available at this time. Secondly the park assist was recalled to be fixed. That part is also on back order and not available at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540522August 24, 2023
TIRES
Driving at 70mph on Interstate 69 near Charlotte Michigan at around 10 pm on Wednesday 8/23/2023. Passenger side front tire suddenly deflated. Limped the SUV into a store parking lot at interchange. Continental 235/65R18 106H tire was changed by road side service and spare installed. This morning , while examining tire and rim , found two long radial cracks approximately 50 to 75 mm in length on the outboard surface of the tire. The cracks are about 90 degrees apart. The vehicle has just under 34000 miles on the OEM installed tires. The reason I am contacting NHTSA is that the cracks do not look like road hazard/debris, rather a split in the sidewall. I have not taken the tire back to the dealer or a tire store. I did photo document the failure and cracks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538420August 14, 2023
ELECTRICAL SYSTEM
The IPC goes out while driving. GM is aware of this issue in several models they make starting in 2020. They failed to call a recall on the issue and when you take it in to be looked at there is a service bulletin out to have the dealership to do a software update on the IPC to resolve the issues that some customers may be experiencing. This issue costs 189.99 to diagnose the first hour then the dealership spends another 2.5 hours diagnosing the known issue to charge customers for a total of 3.5 hours in repair costs. GM does not assist in anyway with covering the cost of the repair to the vehicle that is a 2021 make and model. In all to make your car safe to drive again the repair costs 474.88 and there is no guarantee after the software is updated that the issue will not come back and then I will be left with taking it back in for troubleshooting to be charged another 474.88 as long as the price does go up for electrical diagnostics charges. It’s pretty convenient on GM and their dealerships to charge customers a to fix a safety concern that can happen again and charge 3.5 hours of labor charged even when there is a service bulletin out telling repair technicians to do the software update when a customer stated the IPC goes out while driving and comes back on. If there is a know. Issue then my issue should be been resolved with just having to pay for time it took the repair technician to do the software update. Not waste time tracing all wiring just to run up all labor rates first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535170July 29, 2023
FUEL/PROPULSION SYSTEM
Car stalled on major roadway. Could not restart of shift to neutral. Car blocked traffic for 3 hours until tow. Faulty fuel control module was the cause. Car was almost hit numerous times by passing traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532590July 16, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I opened my power lift gate to load groceries in the trunk. It opened without issue. As I loaded the groceries the lift gate came crashing down on my head. This happened in the festival foods parking lot around 5:05 pm today (7/16/23). Once I moved out from under it I saw the left arm was popped off. I popped it back in , there is a metal piece that was messed up. It came/ happened out of nowhere. I’ve never had an issue with it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11526947June 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The contact’s daughter owned a 2023 GMC Acadia. The contact stated the seats were previously repaired at the local dealer. The contact stated that while the vehicle was parked unattended, the vehicle caught fire. The fire had extinguished on its own. There were no reported injuries, air bag deployment or police reports filed. The contact called the local dealer who referred her to the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The insurance company informed her the failure was due to the electrical system and deemed it a total loss. The VIN was not available. The failure mileage was approximately 13,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523860May 25, 2023
SERVICE BRAKES
The contact owns a 2022 GMC Acadia. The contact stated that while depressing the brake pedal to stop, smoke began to fill the cabin of the vehicle. The transmission was switched to the park position and the contact exited the vehicle and discovered flames and smoke coming from the front brake rotors. Moments later a clicking noise was heard and the unoccupied vehicle rolled down an incline and crashed into a tree and came to a stop. A police report was taken at the scene. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 15,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11522455May 17, 2023
ENGINE
I have a really loud buzz & rattle noise. I can feel vibration on the passenger floor board real bad. The loud noise usually around 2,000-2,500 rpms. I have 39,000 miles on my car. It has always made a noise at take off but we thought it was normal untill now it's extremely worst. I took it into the dealship they diagnosed as something broken inside the muffler / resonator / weld inside muffler. So I did my research on the internet and I see alot of people complaining about this same issue on there cars. There was even a BULLETIN NUMBER (PIT5863) Pulished on 11/2/2021 the correction review # (21-na-118) all my issues are identical to bulletin. My year,make,model and issues with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521482May 11, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER, EXTERIOR LIGHTING
The contact owns a 2022 GMC Acadia. The contact stated that while driving at night at an undisclosed speed, the instrument cluster light inadvertently turned on and off. Additionally, the speedometer was inoperable. The turn signal warning light was illuminated, and the headlights inadvertently illuminated on and off while driving. The vehicle was taken to the dealer on three separate occasions; however, the dealer was unable to duplicate the failure. The dealer replaced an unknown module, but the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521410May 10, 2023
POWER TRAIN
The contact owns a 2023 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519345April 27, 2023
SERVICE BRAKES
Breaks make loud noises when cold. OEM PADS and ROTORS. New with 8k of miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517264April 16, 2023
SERVICE BRAKES
Brakes will start Grinding on front wheels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514619March 30, 2023
FUEL/PROPULSION SYSTEM
Was driving when the vehicle engine completely lost power. Very dangerous situation in heavy traffic. Had difficulty pulling to the side of the road and ended up blocking traffic. Vehicle needed to be towed and is less than 2 years old with less than 10k miles. Diagnosis is failure of fuel pump control module. I see there is an identical GMC Acadia incident already logged by someone else and the dealer said they have seen this multiple times. After 1 week at dealer, they are unable to secure part for repair and don't know when they will. A RECALL was issued for other GMC 2021 vehicles for this exact problem. GMC RECALL N212332040: POWER CONTROL MODULE MAY CAUSE FUEL PUMP FAILURE. However this recall does not include the Acadia. The Acadia needs to be recalled as well before people are killed and the replacement parts need to be made available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509088February 25, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle has previously been brought in to GMC dealership at least 2-3 times for the dash turning on and off while driving. Started happening around 5,000 miles here and there. First took it in just over 7,000 miles as it was happening more and more frequently. It was last in for the issue on 2/6/23. The dash turned completely off WHILE driving going approx 45-50 mph, is not turning back on, unable to see speed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508735February 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The back up camera went grainy, then completely black. The car is equipped with surround vision camera system. The camera system flashed on / off then completely blacked out. Then would randomly flash a partial picture, and then back to no picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505626February 5, 2023
UNKNOWN OR OTHER
GM recall N222378380 Vehicle was taken to dealer for the recall for "Surround Vision". Dealer performed the recall yet the backup camera continues to work intermittently. Not having a reliable back up camera is a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504737January 31, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
The contact owns a 2023 GMC Acadia. The contact stated upon driving from a complete stop, the vehicle stalled inadvertently. The vehicle then accelerated independently. The contact depressed the brake pedal, but the vehicle hesitated to respond. The contact was able to regain control of the vehicle and drove to her nearby workplace. The check engine warning light was illuminated. The contact stated that dealer personnel then drove the vehicle to their location for diagnostic tests. The dealer diagnosed that the solenoid switch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503499January 24, 2023
SEAT BELTS
This is about my brand new Acadia. One of the seatbelt locks of the second row is missing. I did report the issue to the GMC local dealer and they’re to replace the missing lock, however, I was expecting to get GMC to take immediate action as this is a major safety concern. I have received no communication back from them yet. I’ve got the vehicle in Tijuana Mexico and typically drive it in both California USA and Baja California Mexico.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502824January 20, 2023
AIR BAGS
The vehicle was traveling at a very low speed in a parking lot and impacted a light pole. All front airbags deployed and the drivers steering wheel airbag deployed severely breaking the drivers arm, causing shoulder injuries, and neck injuries. The occupant would have been completely fine had the airbags not deployed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11499424December 29, 2022
SERVICE BRAKES
Taken from service report; customer states brake pedal some times sinks to the floor and brake fluid on driveway. Tech performed brake fluid check and found that the brake fluid leak is coming from the left front and right front caliper hose, caliper hose has rub marking, making contact with cv boot. Tech replaced the left and right front brake caliper hoses and performed brake fluid fill and bleed, rechecked the operation of the brakes-brakes are working as design Also on service report: Left front cv axle leaking, left front outer cv axle boot is torn, replaced the c axle assembly. Not on the report is that the service manager Informed me that I should not have driven the vehicle in but had it towed in. Service performed under warranty at Linus Cadillac Buick GMC, Vero beach, Fl
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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