GMC Acadia Complaints

359 consumer complaints on file.

#11577429March 14, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving on the highway with my kids and my car suddenly shuts off. There was no warning messages or other symptoms of the problem... no signs! This took place on February 25, 2024. It was towed and taken to the GMC dealership (coral springs) for 3 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575219March 4, 2024
FUEL/PROPULSION SYSTEM
FUEL PUMP CONTROL MODULE The fuel pump control module failed while sitting idle at a major highway intersection during the noon rush hour. All efforts to remove from the highway failed because the electronic shifter could not be moved to the neutral position and the electronic parking brake could not be disengaged. It was two hours before a tow truck arrived and traffic was backed up for approximately one mile. The vehicle was towed into the dealership where the problem was identified and the fuel pump control module was replaced. (Invoice attached.) I am unaware of any accidents related to this specific incident, however given that traffic was backed up as far as it was, it is certainly a possibility. The component was not inspected by anyone other than the dealership. There were no warnings, indicators, or symptoms prior to the failure. The same component (FUEL PUMP CONTROL MODULE) failed again more recently. Fortunately it occurred in a shopping mall parking lot and only caused inconvenience and delays. However, there is evidently an issues with this particular component. (Invoice included to verify part failure and replacement.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574872March 1, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle stops working while in traffic when the auto stop is engaged. The abs, parking brake, and dash flashes prior to the engine stopping. I have been to the dealership multiple times and they are never able to recreate the issue. The check engine light codes produced are P0014 and c0800-03.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574333February 27, 2024
AIR BAGS
Airbag light on dash comes on solid. Dealership had vehicle for 3 days and repair made to seat belt tensioner, days later, airbag light returns on dash. Other GM vehicles were recalled for airbag problems but maybe should include the Acadia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574065February 26, 2024
ENGINE
The contact owns a 2023 GMC Acadia. The contact stated that while the vehicle was in park, the brake was released, and the vehicle lunged forward and collided with a Rental Movie machine coming to a stop at a building. No safety features were activated. The air bags were deployed. The contact sustained leg, hand, stomach, breast, and chest injuries. Medical attention was sought. A police report was filed. The vehicle was towed to the residence. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11574020February 26, 2024
UNKNOWN OR OTHER
The exhaust resonator failed only a few hundred miles after warranty (60,300) and not covered by dealer under warranty. It creates a noise and reduces power/performance, which could inherently create a safety concern. The vehicle was inspected by an independent service center. The following code for the rattle noise is PIT5863.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571391February 12, 2024
AIR BAGS, SEAT BELTS
Service safety restraint system notice comes on constantly and disappears at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570447February 7, 2024
AIR BAGS, STRUCTURE:BODY
Vehicle in a motor vehicle accident, hit from behind with great force. Airbags did not deploy. Three occupants in vehicle. The frame was easily damaged of the vehicle causing it to be totaled out. This VIN was not marked apart of recall but yet it does show it is. Recall was reported a week prior to incident unknowingly at the time of incident. Vehicle was hit at a stop red light by a Chevy suburban that drove away. The airbags should have went off. There is video image from local city traffic cam to show the hit. Good brakes though. Was able to hold onto the brakes and not hit the vehicle in front of me. Vehicle is at local salvage lot as of 2/8/24 and you may be able to grab it before it’s parted out or reconstructed.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11570147February 5, 2024
UNKNOWN OR OTHER
The fabric on my headliner/ceiling is coming unglued or the clips are not holding it. It is a danger to my driving the car as it is continually loosening; which could potentially fall while I am driving the car. It is making an irritating squeaking noise which distracts my concentration from driving carefully. I took the car to Walker GMC in Alexandria, Louisiana. The mechanic and the service advisor both told me GMC has issued an instruction form on how to fix this problem as GMC has had complaints with this happening to the Acadias. I contacted GMC customer service. They will not let me know if they will cover the cost of the repair until I get an estimate. Walker is wanting to charge approximately $188 for the estimate. Since this is a safety issue, I am reporting this problem to your agency so that others may be protected and GMC will take care of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567287January 23, 2024
BACK OVER PREVENTION
The contact owns a 2021 GMC Acadia. The contact stated that while reversing, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V709000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562693December 30, 2023
ENGINE, POWER TRAIN
There are currently approximately 22,000 miles on this vehicle. On approximately December 22, 2023, the car was operating normally, and has been since purchased with 3 miles on it, the car was being parked into a flat parking spot at a local store, when the car was stopped completely, the engine/start button was pushed, which normally put the car into park and shut the car down, this time, the car shut down but NEVER went into Park and started to drift forward approximately 2 feet before the driver was aware that the car was moving. Luckily there was enough room left when the car was parked if not it would have hit another car or someone else. The passenger door was opened upon shut down and the passenger was getting out and that was the only way the passengers knew the car was still moving. The car or incident has not been reported to the dealer as of now but will be in the near future. There were no warning lamps or messages however the brakes were hit immediately upon recognition and the D light was still illuminated. This issue has not been recreated nor has it happened before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561900December 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owns a 2023 GMC Acadia. The contact stated that after his wife had driven the vehicle approximately 75-80 MPH on the highway, and was attempting to turn into the driveway, the vehicle inadvertently shut off. A message indicating a transmission failure and other unknown warning lights were illuminated. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer however, the cause of the failure could not be duplicated. The contact stated that the vehicle had been at the dealer for four months. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558936December 7, 2023
FUEL/PROPULSION SYSTEM
Vehicle lost power and died during normal driving. Luckily it occurred on a low traffic road and not the interstate. Prior to this there were no check engine lights or other signs of failure or degradation in performance. Was unable to start the vehicle and had to have it towed to my local dealership for service. Failure was due to the Fuel System Control Module GM part 13543075. This part is currently back ordered nation wide and the dealership cannot give an ETA on part availability or repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550751October 19, 2023
FUEL/PROPULSION SYSTEM, ENGINE, STEERING
The car stopped working all of a sudden, I was driving the car with no issues that morning and parked & shut off car to go to my appt. I turned the car back on and worked fine as I was putting in my address on the GPS my car just stopped and shut off by itself. I pushed the start button and it sounded like it wanted to start but it wouldn't and the whole engine shooked. Called GM and car still under warranty had it towed to the nearest GM. They diagnosed it and said it was the fuel injector module that went bad. It's 2021 with only 23800 miles. After a week, just got it back for a day and now the cooling fan has a loud noise, check engine light on, coolant stays on C even after driving it more than 10 mins, ac blows hot air, I get an alert with steering assist is reduced and to drive with care.....seems like something is wrong with the thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548564October 6, 2023
SEAT BELTS
My grandson used the safety restraint in the middle second row seat. He pulled the belt out to put it on and it would not retract. I have taken it to the dealership to have it fixed but there is a fee of $515 to fix it. I do not feel I should have to pay the since it seems to be an ongoing problem with the Acadia model. I purchased a 2018 model before this one and the same thing happened with the middle safety restraint in the second row seat. I have contacted GM and they informed me there is nothing they can do to waive the fee of fixing this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548177October 4, 2023
VEHICLE SPEED CONTROL, ENGINE
Shortly after leasing the vehicle in December of 2022 I noticed the transmission would slip when accelerating. It also jumps when down shifting as I'm slowing down - as well as after place the car into drive. I did bring the vehicle back to GMC in early 2023 explaining the aforementioned. I was told that there was too much transmission fluid which was the causing the issues I was experiencing. They reduced the fluid levels and sent me on my way. Unfortunately their assessment and solution did not remedy the problem. I intend to bring the vehicle in again, but based on past experience, I will be told nothing is wrong. Lastly, I've done some research and it appears I'm not the only person experiencing the same issue. I'm hoping that reporting this issue will lead to an investigation of potential safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546941September 27, 2023
LANE DEPARTURE
The contact owns a 2021 GMC Acadia. The contact stated that the software update was performed under NHTSA Campaign Number: 22V709000 (Back Over Prevention). After the software was updated, the Lane Departure Assist system failed and was no longer alerting the driver when the vehicle was drifting into the other lane. The vehicle was taken back to the dealer who completed the software update however, the cause of the failure was undetermined. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546197September 23, 2023
ELECTRICAL SYSTEM
My 2021 Acadia digital dash goes out (completely black). I took it to the dealership on Friday August 25, as the issue was happening more frequently. I was told the software was not current. This was attributed to parking in a garage each night. Yesterday September 22 while driving, the dash again went out for a much longer timeframe (several miles). I called the dealership. Service was closing but was told by the receptionist that one of the sale people said to (1) park the car, (2) turn off the engine, (3) open the drivers door and leave open for 5 minutes to reset the system and everything should be fine. The black dash prevents the driver from seeing current MPH. I am uncertain if it also disengages adaptive cruise control and auto-braking. Is it acceptable for the digital dash to routinely go black while being operated? Is there a more sustainable resolution for the dash going out? Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545029September 17, 2023
POWER TRAIN
I had a noise in my front driver side and the car felt like it would pull or sputter. I took it to GMC and they said the bearings are miss threaded in the transmission and it is causing problems with the sputtering and control of the car. They said this is a known problem in GMC but they do not have a recall on the car or the parts to repair it. This is a safety risk because if the transmission is slipping then I could loose control of the car and crash. It can also damage other parts to the car. No warning light or check engine light came on in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544492September 14, 2023
STRUCTURE:BODY:TRUNK LID
The contact leased a 2021 GMC Acadia. The contact stated water had leaked into the trunk compartment on a rainy day. Additionally, the contact stated that he pressed the power release button to close the trunk; however, while the trunk lid was in the process of closing, the driver's side trunk lid spring fractured. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Acadia