Genesis GV70 Complaints

223 consumer complaints on file.

#11569684February 3, 2024
POWER TRAIN
We were driving up a mountain pass in a great deal of stop and go traffic. The engine died and a check engine light came on. It was difficult to get the engine started, but it did start. We called the genesis service line and they said that it was a warning and ok to drive but to take it into be looked at. We proceeded up the mountain pass slowly, but when we were out of traffic and needed to give the engine gas to accelerate up the hills, the engine would not speed up. We were driving on interstates where we could only go 25 mph up the hill when others were speeding by us driving 60+ mph so we had to drive with our hazards in the right lane and hope not to get hit. When going down the hills, the engine would speed up, but any hills meant the speed would decrease even when you were engaging the gas. According the warnings we receive via Genesis in my app, the problem was Diagnostic code P0087F0 and said it was powertrain and the subsystem was EMS. We took the vehicle into the dealer and they were unable to recreate the problem. They reset the computer to the manufacturer reset. The vehicle is available for inspection upon request. This should not be happening on a 2023 car with 5000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568938January 31, 2024
SUSPENSION
Driving down side road about 35-40 MPH with my son, hit a hole in road. Car made a loud boom with immediate signs of problem. (No airbag deploy or warning signs showing on app or on dash) Pulled over to find no issue with tires, body of car or rims of tire. Upon raising hood, found passenger front strut had pushed through engine casing and was hitting top of hood. Fortunately, I was not on a major highway as that could have led to something more serious. (I realize hitting a hole can cause damage but this seems to be a design flaw and I am worried now every time I hit a bump it will trigger this. I get tire/rim damage, but this is pretty significant.) I have an insurance adjuster looking at it now, notified Genesis Corporation and spoke to the Dealer who claims it's an insurance claim. In my research I have found a forum indicating this has happened to others and Genesis hasn't provided a recall or notified users of this as a safety concern. The pictures and description are consistent across the drivers. I just think this is something that needs to be researched before someone gets seriously hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567342January 23, 2024
UNKNOWN OR OTHER, SEAT BELTS, SEATS
I purchased this vehicle on February 27, 2023 from Genesis Johnson of Cary. When driving the vehicle away from the dealership (less than 200 miles) between 2/27/23 and 3/4/23, I started smelling a foul odor that smelled like fumes, burning, stale water. I contacted the dealership regarding these issues. I purchased an extended warranty. I was told that they could not help me. I read my contract that stated I could take the vehicle to any authorized dealership. During the time I drove the vehicle, there was massive amounts of rain. I told my sales person (Jim) that I thought something was terrible wrong. I am a person with multiple disabilities and am diagnosed with De quervain's disease, peripheral neuropathy, costochondritis, anemia, asthma, chronic rhinitis, PTSD, OCD, anxiety, depression and ganglion cysts. I requested an accommodation regarding sterilizing/ replacing the cabin filters. The dealership refused. To date, I do not know where the vehicle is located. The owner of the dealership where I purchased it (Carl Johnson) was notified. He harassed / retaliated while I was being medically treated in Louisiana, North Carolina, Florida and Georgia. To date, they still have my down payment, and have taken the vehicle and will not tell me where it is. Their attorney, Lee C. Hodge, also bullied / harassed /retaliated against me and threatened me with fees. Genesis Johnson of Cary refuses to refund my down payment of over six thousand dollars. My medical bills are substantial. The attorney for the dealership (Lee C. Hodge) continues to refuse to provide documentation regarding why his customers refused to honor the warranty I purchased and service the vehicle. My skin, lungs, hands, fingers, legs, arms have been severely damaged because of this vehicle. The same day I took the vehicle for service, I literally was standing at the service desk taking medication to help me breathe. The service director, Lemar, at Capital Hyundai also threatened me.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11567096January 22, 2024
UNKNOWN OR OTHER
Car started bucking and lost power. Turned back into my neighborhood and it only went about 20mph and struggled to get back to my house. Totally shut down and I had it towed to dealership. I had about 1/8 tank of gas and no low fuel warning lights on. Dealership said it was out of gas even though gas showed 27 mikes left. I know for sure it wasn’t out of gas. I don’t feel safe driving this car. I only have 18000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565974January 17, 2024
FUEL/PROPULSION SYSTEM
While crossing through an intersection, the vehicle began to shutter and would not accelerate. I had just enough power to turn into a store parking lot where the vehicle lost all power, illuminated the battery warning light, and would not restart. After 30-45 minutes, the vehicle was able to start again using a jump box. I began a test drive around the parking lot and the vehicle shuttered again and lost all power while in the middle of the parking lot. At no point were we able to start the vehicle again however the battery continued to power the lights. Vehicle was towed to a nearby dealer. Prior to this there were a few instances where the vehicle either failed to start or failed to turn off after first pressing the Start/Stop button but I dismissed those as outliers since it would start up at the next activation. My vehicle lost power in the middle of a non-busy intersection and a quiet parking lot however this could've happened on a highway. Problem was confirmed by the nearby dealership Vehicle component has only been inspected by dealer No prior warning lights or messages other than what was mentioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565790January 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The car loses power to accelerate in the middle of driving. I have to stop and turn it off and restart the car, then it will become normal for a little while before the same issue repeats again. It is really scary and can be very dangerous driving on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565615January 15, 2024
ENGINE, VEHICLE SPEED CONTROL
No warning lights when there was a crack in the lower radiator causing loss of all coolant. Went into limp mode with no warning lights on the dash. Caused a near rear ender when in limp mode unbeknownst to driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563244January 3, 2024
UNKNOWN OR OTHER
On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561068December 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560934December 19, 2023
POWER TRAIN
I was on 495 southbound and the car lost power, and almost crashed. I had a recall (low-pressure fuel PumP) but the dealer is not taking me because I am not the original owner of the vehicle, I went to Fitzgerald-Hyundai Genesis Subaru of Gaithersburg, and Mr. Brett Davis turned me out. Need to know who is going to fix my problem, sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555987November 20, 2023
FUEL/PROPULSION SYSTEM
I received a recall notice stating that Genesis will "replace the low-pressure fuel pump assembly". I scheduled the appointment for the replacement, however, the dealer informed me that they would inspect the fuel pump part number and if the recall applied then they would order the part number and once they receive the part they will call me to schedule a time to make the repair. The recall notice said it applied to my vehicle and that the remedy was to replace the fuel pump so I don't understand why they told me that they had to inspect it first and then order the part before making the recall repair. This only increases the time that my unsafe vehicle is on the road. Of course their inspection indicated that the fuel pump needed to be replaced since I had received the recall notice saying just that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555462November 16, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2022 Genesis GV70. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost motive power and failed to accelerate. The vehicle was towed to a dealer where it was diagnosed and determined that the low-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554004November 7, 2023
SUSPENSION
I was driving my vehicle down a pier to the parking entrance for the USS Midway, 610 N Harbor Dr, San Diego, CA 92101, when for no reason my 2022 GV70, AWD, veered sharply (45 degrees) to the right and made violently contact with a cement block on the pier used to moor ships. I believe there was a failure of the right front suspension system. When I got out of the vehicle to inspect the damage I found some broken bushings on the ground. They were split in half. The right wheel was pushed back 18 inches. I collected all the broken parts and had the vehicle towed to Sun Road Collision Center, 7303 Clairmont Blvd, San Diego, CA 92111. I asked them to save all the broken parts of the suspension system. The USS Midway does have a film of the incident. I was trying to get them to release the video to me. I will upload the photos that I took. I was the only one in the vehicle and knew if that concrete block was not there to stop me I would have gone into San Diego Bay and possibly drowned. The damaged parts are at the Collision Center. I asked them if they saw anything unusual to let me know. I have filed a claim and told what I believe happened to my insurance company, USAA. No police report was filed since the incident occurred off the highway. Two members of the Miday safety team came and provided assistance to me until the tow truck arrived. There were no warning signs or any other indication that this accident was going to occur.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553705November 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
There were 3 incidents that have happened within a 2 week period driving this vehicle. 1. Driving in the middle of a 5 lane highway in busy traffic, car shut down. It almost caused a crash with me being hit from the back. 2. I was traveling around a deep curve, car stalled and was almost hit from the back by a transfer truck. was very thankful he could stop in time. I could not proceed to go to the right due to embankment. Very frightening. 3. Approaching a light that turned from red to green, car stalled at the light. It just cut off. It seems as if the company has no intentions on getting this problem fixed because it has almost been 3 months now since the recall. Does it take someone to be killed before they make the change to get these vehicles operable?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551261October 22, 2023
POWER TRAIN
The engine shut off during driving on October 19th and October 21 2023. The Engine sputters and ceased while in traffic then flashed an "Engine Off!" Warning and made a grinding noise stopping. During the incident on October 21st I was in a heavily trafficked road and lost power at about 20 miles an hour, the resulting engine shut down almost got me rear ended by a vehicle moving much faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551133October 21, 2023
FUEL/PROPULSION SYSTEM
The car loses power and stalls at cruising speed. Stalls on red lights. Dealership changing fuel pump. its risky i was almost hit twice as the car stalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550886October 19, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549508October 11, 2023
FUEL/PROPULSION SYSTEM
While driving my vehicle on multiple circumstances, the vehicle began having acceleration issues. This has happened while merging onto the highways and making turns. When it does this, you literally have to pull off the road because you can’t merge onto the highway at 25 mph without causing an accident. When it starts having acceleration issues, it will lock my speed and shoot my rpm’s to levels where it shouldn’t be, usually between 3-4, sometimes 5-6 while locking my speed between 25-35. It will lock your speed for 10-15 seconds and then it eventually will come to. It does not emit any sensors on the dashboard when it does this. My dealership has had my vehicle before to diagnose this issue, but due to it happening intermittently, it is hard to replicate it because it does not happen every single day. Prior to my dealership picking up my car this last time, it happened 4 times in a week but has happened 3 times since I got it back after they could not replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549392October 11, 2023
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547372September 29, 2023
POWER TRAIN
Transmission failure at 1558 miles. Replacement of transmission assembly is required. Dealership (Manly Genesis of Santa Rosa, CA) has the vehicle. No confirmation date of when parts and work will be completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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