Genesis GV70 Complaints

223 consumer complaints on file.

#11669850June 27, 2025
VISIBILITY/WIPER
Windshield cracked for no apparent reason. The weather was extremely hot and the vehicle was in a garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668891June 24, 2025
EXTERIOR LIGHTING
Been dealing with fogged up headlights from the time I bought my 2022 Genesis gv70 new. I've had at least 4 headlights replaced including recently, June 2025. My warrenty is about up and I was told by the dealership that I would be on my own after this. Problem is obviously not resolved. Lighting is a big safety issue. This should be a recall with a fix in place not a stop gap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668722June 23, 2025
VISIBILITY/WIPER
While driving on [XXX] from Houston to the San Antonio area, I heard a loud pop and a crack appeared on my top drivers side windshield. I was not behind any trucks or close behind any cars as traffic was light. There was no lose gravel and I did not hear or see a rock or other incoming object. The crack immediately spread to more than 6 inches, and over 12 inches by the time I arrived at my destination. There was/is no small starburst from which the crack spread as is usual when rock or pebble hits a windshield. It appears as if the windshield just split. I have gone online and found many similar complaints for this model car, some having to replace windshields multiple times over a short period, both with OEM and after market windshields, with the dealership replacements and third parties like Safelite. I think this is a design issue causing stress breaks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666244June 11, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Airbags failed to deploy after pre-collision system did not activate nor did the emergency breaking activate. I struck a larger SUV while traveling ~35 mph broadside and there was no assistance from the vehicle safety features. It is unknown to me if any of the components have been adequately assessed since. I am concerned that the vehicle may be resold without proper inspection and has to potential to injure other parties in the future.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11662664May 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The braking system of my 2023 Genesis GV70 has exhibited recurring failures, specifically the brake pedal and the ABS module. Since February 2025, the vehicle had ongoing brake pedal issues that required approximately 30 days of repair, during which the ABS module was replaced on April 24, 2025. The vehicle remains available for inspection in its current “as-is” condition as per manufacturer instructions until the Event Data Recorder (EDR) data is retrieved. On May 4, 2025—just 10 days after the ABS module replacement—the vehicle was involved in an accident. The unresolved braking issues likely contributed to the crash, directly endangering driver safety and that of others on the road. The dealer addressed the brake pedal and ABS issues during repairs, but no definitive resolution or independent confirmation has been made regarding the root cause. The problem persists as a potential safety hazard. The vehicle has been inspected by Progressive Insurance representatives. Initially, Genesis verbally approved my insurer’s certified third-party expert to retrieve the EDR data. However, Genesis reversed this approval and now insists that only their internal vendor may access the data, which could take 6–8 weeks—delaying independent investigation and resolution. This restrictive approach obstructs transparency and raises concerns about the integrity of the investigation. It has been three weeks since the accident and Genesis has yet to take steps to have the vehicle inspected or scheduled inspection. The police were involved at the time of the accident. Warning signs related to the brake pedal and ABS system appeared from February 2025, prompting the repair period and ABS module replacement. No new warnings appeared immediately before the accident, but the ongoing brake system issues clearly signaled a safety concern. Genesis has made no progress or scheduling effort, deliberately delaying while blocking my insurer from hiring a third party for timely investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11662478May 22, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SAFETY DEFECT: Water intrusion through defective sunroof drainage system creating electrical hazards. Vehicle exhibits water leakage into interior during rainfall due to clogged sunroof drain hose plugs. Water accumulates in dashboard area, cup holders, and center console where electrical components are located, creating potential for electrical shorts, fires, or system failures. Component Failure: Sunroof drainage system fails to properly channel water away from vehicle interior. Manufacturer has issued Technical Service Bulletin 24-BD-008G acknowledging this defect in GV70 and GV80 models, stating "vehicles may exhibit water leakage inside the vehicle due to the sunroof drain hose plugs being clogged with foreign material." Safety Risk: Standing water near electrical systems poses fire hazard and potential electrical failure while driving. Interior materials remain saturated creating mold conditions affecting air quality. Driver visibility may be compromised by water dripping from interior surfaces. Dealer Confirmation: Multiple owners report Genesis service technicians confirming drainage system design cannot handle normal rainfall volumes. Other owners have received warranty repairs for identical symptoms after manufacturer initially resisted. Symptoms: No warning lamps appear. Problem manifests during any rainfall with water appearing in cup holders, dashboard areas, and dripping from interior panels. Issue occurs while vehicle is parked or in motion during rain. Widespread Problem: Manufacturer acknowledgment through official Technical Service Bulletin indicates this affects multiple vehicles with same design defect. Component available for inspection. Status: Manufacturer refuses warranty repair despite published Technical Service Bulletin documenting this exact defect. Additional Details: Approximate date incident occurred: Enter the first date you noticed water intrusion (e.g., "March 15, 2025")
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661042May 14, 2025
ENGINE, ELECTRICAL SYSTEM
The vehicle has 1500 miles on it. I was driving around 40mph when the engine suddenly lost power and the immobilization light appeared. I was no longer able to accelerate. I coasted to a side street where the vehicle placed itself in Park. I restarted the vehicle and it worked. The next morning, the vehicle would not start and the immobilization light was present again. After checking the key fobs and battery, roadside assistance and I could not find the issue. Remote start from the app also did not work. It was towed to the dealer for assessment which is where it currently sits. If this happened on my regular highway route, I would possibly be stranded in the middle of the highway endangering me and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647419March 10, 2025
EXTERIOR LIGHTING
severe condensation in headlights Water build up in headlights can reduce visibility, and cause more electrical issues, malfunctions. Both headlights have been replaced by dealer on separate occasions. My driver side headlight a year and half later is now filled with condensation again. First headlight (driver-side) showed condensation about one year after ownership. The second (passenger side) about eight months later, and now three and a half years later the driver side headlight has condensation again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641246February 7, 2025
EXTERIOR LIGHTING
Condensation in head lights. Cars been at dealer. I’m told it’s normal for two years driving to work on 2/6/25 snow and sleet. Left light went out. Head light and hi beam. On line says the condensation issue is common on 2022 GV70. How is water and lighting not a recall ? Thankfully I was driving the car and not my daughter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641241February 7, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Genesis uses soy-based wiring in the engine without any rodent protection. We had rats chewing the wires in the engine last year in April, for $6.9k repair cost and again this year in February for $7.4k in repair cost. This car cost way too much to own, the repairs take about 5 to 6 weeks to complete, and most importantly this cat is a major safety concern to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641068February 6, 2025
FUEL/PROPULSION SYSTEM
Pulling out of parking lot onto street and car would not accelerate beyond 10 miles a hr Pedal was to the floor and didn't change speed. Read on forum this is a known issue. Possibly fuel issue. No DTC code is issued. Dealer could not replicate, which I read on forum was known. Worried about this happening again or on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640240February 2, 2025
ENGINE
I am writing to report a serious safety incident involving my 2025 Genesis GV70 and to formally demand a replacement with an identical new vehicle of the same make and model. My current vehicle, which has approximately 3,100 miles on the odometer, experienced catastrophic safety failures on [XXX] in Northern Virginia that could easily have resulted in a severe accident. While driving on a very busy road, my vehicle suddenly became unable to accelerate beyond 5 miles per hour despite fully depressing the accelerator pedal. This dangerous malfunction forced me to pull over into a parking lot for safety. Upon attempting to restart the vehicle, I encountered another serious issue: the engine continued to turn over even after removing my finger from the ignition button. Due to these severe safety defects, I am explicitly requesting and will accept nothing less than a complete replacement with a new 2025 Genesis GV70 of identical trim and specifications. This request is non-negotiable given the serious nature of these safety failures and the potential risk to human life they represent. Vehicle Information: - Model: 2025 Genesis GV70 - VIN: [XXX] - P [XXX] ] - Current Mileage: 3,100 - Dealer: Genesis, Springfield, VA These dangerous malfunctions have rendered the vehicle unsafe to operate and unfit for its intended purpose. I require immediate action in the form of: 1. Complete replacement with a new, identical 2025 Genesis GV70 2. Coverage of all associated costs and fees related to the replacement 3. Written confirmation of this replacement within 10 business days I expect a prompt response detailing how and when this replacement will be executed. This safety incident has been documented and will be reported to all relevant consumer protection agencies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633613January 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle has an electrical sensor issue. The Doors do not always open when fob button is pressed. Locks up and does not perform as described by manufacturer. This makes shopping feel a little scary as we have grown accustomed to a car that would open as we approached it. Not sure from day to day whether it will work or not. The Tailgate does not open and after over a dozen visits and at least fifteen days in the shop there is still no resolution to this problem. This means loading and unloading cargo from a side door. Less than ideal. 15 days with three plus visits. The last event occurred about 10 days ago when the air conditioner went out. We have air but no cool air as the ac compressor stoped working. We had the advantage of the car already being scheduled for the door and gate problem now compounded by the AC unit being broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629015December 5, 2024
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11628775December 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Multiple warning indicators are illuminated all of the time. Forward collision, Low brake fluid, brake light, lane departure warning, check lane safety system, check blind spot safety system. Vehicle is still drivable with all of this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625897November 18, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, SEATS
Breakers apply pressure even when fluid says it’s normal. Had it checked out, breaks go out super quick. The surround view cameras show four very prevalent blind spots. Seats micro adjust and inflate during all drive modes. Causing driver to move up or down slowing during the duration of the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625895November 18, 2024
LANE DEPARTURE: SENSING SYSTEM: CAMERA
All of the surround view camera are very out of alignment cause 4 major blind spot in the safety feature
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625233November 14, 2024
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Several times now, my Genesis GV70 will make a strange sound on startup. The auto stop light will illuminate and I can't turn it off. The car will have no power to accelerate. I have to turn the car off and back on again for the problem to resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622735October 30, 2024
POWER TRAIN
I am reporting a recurring issue with my 2023 Genesis GV70 2.5 Prestige. The vehicle consistently shudders and shakes when driving between 40-45 mph under normal conditions—whether accelerating, cruising, or maintaining speed on various roads. This noticeable shuddering affects ride smoothness and is concerning. I brought this problem to the Genesis maintenance department at my local dealership. They inspected the vehicle but claimed no issue was detected. Despite their assurances, the shuddering persists every time I drive within that speed range. No repairs were attempted; I was told the vehicle was operating as expected. Researching online, I found numerous other owners experiencing the same issue. Forums, including Reddit discussions, are filled with accounts from frustrated owners. Many report that even after having their differentials repaired or replaced multiple times, the issue continues, suggesting a design or manufacturing flaw not being addressed. I am deeply concerned about the safety implications of this persistent shuddering. It affects vehicle handling and stability at common speeds, potentially leading to loss of control. The unpredictability leaves me anxious while driving, fearing a mechanical failure or accident. I do not want to be stranded due to this unresolved problem. This issue has significantly diminished my confidence in the vehicle and the brand. The stress and inconvenience are substantial, disrupting my routine and peace of mind. The inaction and lack of acknowledgment from Genesis add to my frustration. I am requesting a thorough investigation into this matter. The prevalence among other owners indicates a systemic problem needing prompt attention. I urge the National Highway Traffic Safety Administration to investigate these complaints to ensure Genesis resolves this defect and safeguards its customers. I hope that by reporting this problem, steps will be taken to prevent potential safety hazards for myself and other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622506October 29, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
The passenger side sideview mirror of my vehicle folds to a closing position while the vehicle is in motion. This has occurred a few times today creating a safety hazard for the occupants of my vehicle and other drivers as I have lost visibility on that side of the vehicle while on the road. I have re-opened the mirror and after a few mins it closes up on its own again. Upon contacting the dealer, they informed me that they don't have any available appointments until 11/15. I reached out to Genesis Corporate and they changed my service dealership. I also informed them of what occurred. I have contacted 2 other dealership to obtain a quick appointment and there is no appointments available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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