Ford Freestar Complaints

2,533 consumer complaints on file.

#10444566January 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE ATTEMPTING A TURN, WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE TORQUE CONVERTER. THE DEALER REPLACED THE TORQUE CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH THE REPAIR. THE FAILURE MILEAGE WAS 76,076 AND THE CURRENT MILEAGE IS 78,000. UPDATED 03/05/12*LJ UPDATED 02/07/12. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444415January 18, 2012
POWER TRAIN
11//23/2010. TRANSMISSION FAILED AND VEHICLE LOST FORWARD MOMENTUM GOING UP HILL. PULLED OVER TO SIDE OF ROAD AND APPLIED PARKING BRAKE TO PREVENT VEHICLE FROM MOVING REARWARD. VEHICLE TOWED TO NEAREST FORD DEALER : CROSS ROADS FORD IN CAREY NC. REPLACED TRANSMIISION DUE TO FAILED TRANSMISSION OUTPUT SHAFT. 10/24/2011 - TORQUE CONVERTER FAILED, REPLAXCED TORQUE CONVERTER. 11/08/2011 - TRANSMISSION FAILED AGAIN - REPLACED TRANSMISSION ASSY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444035January 17, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE LOCAL DEALER WHERE A DIAGNOSTIC WAS PERFORMED TWICE. THE FAILURE WAS LOCATED AT THE TRANSMISSION SHAVING SHAFT. THE TRANSMISSION WAS REPLACED TWICE BUT THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO STALL SPORADICALLY AND WITHOUT WARNING. THE FAILURE MILEAGE WAS 63,369 AND THE CURRENT MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443967January 16, 2012
POWER TRAIN
WHILE DRIVING DOWN THE FREEWAY WITH THE VAN FULL OF 5 CHILDREN IT ALL OF A SUDDEN LOST ALL TRANSMISSION POWER. EVERYTHING ELSE WORKED FINE IN THE VEHICLE, BUT IT HAD NO POWER. GAS PEDAL TO THE FLOOR AND NOTHING. THE VEHICLE WAS SAFELY MANEUVERED OFF THE FREEWAY AND THE CHILDREN SAFELY REMOVED FROM THE VEHICLE AND ONTO A SERVICE ROAD WHICH RAN BESIDE THE FREEWAY- UNTIL THE TOWTRUCK DRIVER COULD RESPOND AND TOW THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443971January 16, 2012
POWER TRAIN
ON DECEMBER 27, 2001, I WAS PULLING OUT OF MY DRIVEWAY WHEN I LOST POWER. I COULDN'T GO FORWARD OR BACKWARD. MY HUSBAND CAME OUT TO SEE WHAT THE PROBLEM WAS. HE DIDN'T UNDERSTAND WHY IT WOULD DO THAT. WE CALLED FERRARIO FORD. NO ANSWER, JUST AN ANSWER MACHINE. I TOOK OUR TRUCK AND DROVE TO THE DEALERSHIP. THEY TOLD ME TO CALL A TOW COMPANY, BUT THEY COULDN'T GET IT IN UNTIL THE NEXT WEEK. WELL, IT SAT THERE FOR A WEEK AND WHEN THE MACHANIC CALLED HE SAID IT WAS MOISTURE. HE DRIED IT OUT AND THEN CALLED AND SAID HE HAD TO DO A FLUSH. A FEW DAYS LATER HE CALLED AND SAID HE WOULD HAVE TO CHECK THE TORQUE BOX AND IT WOULD BE A SEVEN HOUR JOB. THE NEXT CALL WAS "IT WAS THE RADIATOR HAD A CRACK IN IT". THEN IT WAS THE TRANSMISSION. HE ALREADY HAS US AT $1820. WE SAID NO. THEN I FIND OUT THAT THERE IS A RECALL. MY HUSBAND WHEN AND TALKED TO THEM. AT FIRST THEY SAID THEY DIDN'T KNOW ANYTHING ABOUT IT. ANOTHER GUY SAID YES. MY HUSBAND TALKED TO FORD IN MICHIGAN. TURNS OUT TO NO AVAIL AS TO WHAT HAS ALREADY BEEN DONE. WHEN I BRING IT HOME TOMARROW IT WILL SIT IN THE DRIVE WAY WITH A SIGN THAT SAYS "LEMON" NO MORE FORDS FOR THIS FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444214January 13, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
THIS HAS BEEN ON AN ON GOING PROBLEM FOR SEVERAL YEARS NOW (THIS IS THE 4TH TIME FORD SERVICED THE VEHICLE). AFTER A RAIN STORM MY FREESTAR DOES NOT START OR WILL START & STALL. TODAY, AFTER RAINING ALL NIGHT, I WAS DRIVING MY 3 KIDS TO SCHOOL APX 0800HRS, AS I WAS TURNING ONTO ROCHELLE AVE FROM CHESTNUT ST IN ROCHELLE PARK, NJ THE VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION WITH LOSS OF ALL POWER INCLUDING THE BRAKES WHICH CAUSED ME TO ROLL INTO ON COMING TRAFFIC. LUCKILY THE GARBAGE TRUCK WAS ABLE TO STOP BEFORE HITTING MY VEHICLE. I HAVE FOUND THAT YOU HAD AN OPEN CASE UNDER ID NUMBER PE10033 THE PCM HAS BEEN CHANGED 3 TIMES AND REPAIRED ONCE, ON THE FOLLOWING DATES AT THE FOLLOWING LOCATIONS: 5/13/2010 ALL AMERICAN FORD, 520 RIVER STREET, HACKENSACK, NJ 3/19/2011, 12/13/2011 & 1/13/2012 ALL AMERICAN FORD, 375 RT 17 SOUTH, PARAMUS, NJ ON ALL THESE OCCASIONS IT WAS WATER FROM RAIN THAT EFFECTED THE PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443734January 13, 2012
ENGINE AND ENGINE COOLING
MY ENGINE LOST POWER AS MY VAN WAS SHIFTING FROM FIRST TO SECOND GEAR. AFTER SHIFTING INTO NEUTRAL, I COULD RESTART THE VAN, BUT EVERY TIME I REACHED THE SHIFTING POINT BETWEEN FIRST AND SECOND GEAR, THE ENGINE WOULD CUT COMPLETELY OUT, THEREBY LOSING POWER STEERING AND BRAKES. ALSO, THE REVERSE GEAR OPERATES ONLY INTERMITTENTLY. I TOOK THE VAN TO A TRANSMISSION SPECIALIST WITHIN FIVE MILES FROM MY HOME BECAUSE IT WOULD ONLY OPERATE IN FIRST GEAR, AND WAS TOLD THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE REPAIR IS GOING TO COST $2,436.05. I AM ATTEMPTING TO SEEK ASSISTANCE FROM FORD, AS THE REPAIR WAS STARTED THE DAY THE RECALL WAS ISSUED. SO FAR, I DO NOT HAVE WRITTEN CONFIRMATION FROM THEM THAT MY VEHICLE IS INCLUDED IN THE RECALL, AND THEY HAVE NOT AGREED TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443661January 13, 2012
STRUCTURE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND A COVER WAS PLACED OVER THE COMPUTER TO KEEP WATER FROM GETTING ENTERING AND DAMAGING THE COMPUTER BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DEALER ADDED SEALANT TO THE COVER THAT WAS PROTECTING THE COMPUTER. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 103,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/27/12*LJ THE CONSUMER STATED THE COMPUTER IS LOCATED DIRECTLY UNDER THE WINDSHIELD, ALLOWING WATER TO DRIP ON THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443527January 12, 2012
FUEL SYSTEM, GASOLINE
WHEN FILLING THE GAS TANK IT WILL KICK THE GAS BACK OUT THE FILLER HOLE - SPRAYING GAS A GOOD 3 FT. IN ORDER TO GET GAS INTO THE TANK YOU HAVE TO FILL VERY SLOW AND AFTER MANY TRIES AND NOZZLE SHUT OFFS YOU CAN FILL THE TANK. WHEN THIS SYMPTOM STARTED IT HAS CAUSED THE ENGINE TO SPUTTER GOING DOWN THE ROAD AND THE PRESSURE BUILDS SO BAD IN THE TANK, IT IS SOMETIMES IMPOSSIBLE TO REMOVE THE GAS CAP DUE TO EXCESS PRESSURE BUILD UP. NOW WE HAVE TO LEAVE THE CAP ON LOOSELY SO PRESSURE WON'T BUILD UP, IRONICALLY THE GAS CAP INSTRUMENT LIGHT DOES NOT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443548January 12, 2012
POWER TRAIN
THE TORQUE CONVERTER WENT OUT WITHOUT ANY KIND OF NOTICE, NO NOISE , NO SLIPPAGE. IT WAS PULLING IT SELF REAL GOOD THEN JUST QUIT. IN THE LONG RUN OF GETTING IT FIXED, IT COSTS US ALMOST $2000.00. THE TRANSMISSION PUMP WENT OUT AT THE SAME TIME CAUSING OTHER PROBLEMS, HENCE, REBUILDING THE WHOLE TRANSMISSION. HEARD THAT FORD NEW ABOUT THE PROBLEM AND DIDN'T WANT TO FIX IT CAUSE IT IS A HIGH DOLLAR REPAIR MAKING THEM MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443582January 12, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHEN DRIVING AT LOW SPEEDS AND ATTEMPTING A LEFT TURN, SHE HEARD A LOUD NOISE AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TOWED TO HER HOME AND WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 141,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443615January 12, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
CAME OUT FROM WORK, WENT TO START MY FORD FREESTAR, THE CAR TURNED ON BUT COULD NOT MOVE IT. THE WHEELS WOULD TURN, ATTEMPT TO REVERSE OR DRIVE AND NOTHING WOULD HAPPEN. WAS INITIALLY TOLD BY A MECHANIC ABOUT THE TORQUE CONVERTER, THEN HAD TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443640January 12, 2012
POWER TRAIN
I WAS MAKING A LEFT HAND TURN FROM THE MIDDLE LANE OF A BUSY 5 LANE HIGHWAY WHEN I LOST ALL POWER TO THE DRIVE TRAIN. FORTUNATELY I HAD GAINED ENOUGH SPEED FROM THE DRIVE TRAIN TO BARELY AVOID ON COMING TRAFFIC. THREE SECONDS EARLIER AND THIS COULD HAVE BEEN A TRAGEDY. THERE WAS NO WARNING OR INDICATION OF FAILURE. THERE WERE NO SOUNDS, SMELLS, OR ERADICATE MOTIONS. I IMMEDIATELY HAD THE VEHICLE TOWED TO A FORD DEALERSHIP GARAGE. AFTER AN INSPECTION THE SERVICE ADVISOR STATED THAT THE TORQUE CONVERTER HAD COME APART AND WOULD NEED TO BE REPLACED. SINCE THEN I HAVE DONE SOME INVESTIGATIVE RESEARCH INTO FORD FREESTAR TORQUE CONVERTER FAILURES. IT APPEARS THAT THIS IS A PROBLEM THAT STARTED WITH THE 2004 FREESTAR. I HOPE THAT FORD TAKES CARE OF THIS PROBLEM BEFORE INJURY OR FATALITY. IN MY CASE, THREE SECONDS MADE THE DIFFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443646January 12, 2012
POWER TRAIN, AIR BAGS
IN DECEMBER 2010 I WAS AT A STOP LIGHT, WHEN I WENT TO ACCELERATE THE CAR WOULDN'T MOVE. HAD IT TOWED TO A TRANSMISSION SHOP AND THEY REBUILT IT. IT HAS GONE BACK 3 TIMES DUE TO CONTINUING OF PROBLEM AND THE CHECK ENGINE LIGHT KEEPS COMING ON AFTER THEY TURN IT OFF. SINCE LAST VISIT, NOW THE AIR BAG LIGHT IS ON, CHECK ENGINE LIGHT IS ON AND THE HORN NO LONGER WORKS WHEN PUSHED BUT IT OCCASIONALLY HAS GONE OFF FOR NO REASON. STILL HAVE PROBLEMS ACCELERATING, IS SLUGGISH, AND MAKES A HORRIBLE NOISE. IT NEEDS TO BE SMOGGED BUT WILL NOT PASS DUE TO THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443401January 11, 2012
POWER TRAIN, VISIBILITY
FIRST FAILURE WAS THE TORQUE CONVERTER - I WAS AT A STOP LIGHT AND AS THE LIGHT TURNED GREEN I PROCEEDED INTO THE INTERSECTION WHEN THE VEHICLE CLUNKED AND RESPONDED AS IF IT WERE IN NEUTRAL. I HAD ENOUGH MOMENTUM TO COAST TO THE SHOULDER. REPLACEMENT COST INCLUDING LABOR WAS $600 SECOND FAILURE IS THE WINDSHIELD WIPERS ARE INTERMITTENT. FAILURE OCCURS IN THE RAIN OF COURSE. WIPER WILL SPEED UP THEN SLOW DOWN THEN NOT WORK AT ALL. IT JUST HAPPENED TODAY SO I HAVE NOT HAD IT TROUBLESHOOT YET. 1/11/12 75,674 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443464January 11, 2012
POWER TRAIN
TRAVELING ON THE HIGHWAY IN CONNECTICUIT GOING BACK HOME TO MAINE. LOST ALL POWER ON RTE 84. LUCKILY THERE WAS NO ACCIDENT. WOULD NOT MOVE AT ALL. $850 TOW BACK HOME. TORQUE CONVERTER. VEHICLE HAS NOT BEEN FIXED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443478January 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE VEHICLE BEGAN TO JERK VIOLENTLY WITH THE ILLUMINATION OF THE BATTERY AND ENGINE WARNING INDICATORS. THE ENGINE SUDDENLY STALED AND RESTARTED WITH THE CONTINUOUS ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE SIMILAR FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE POWER TRAIN CONTROL MODULE WOULD NEED TO BE REPLACED AS A RESULT TO WATER LEAKAGE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 151,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443485January 11, 2012
POWER TRAIN
LUCKILY I WAS NOT DRIVING MY FREESTAR WHEN THE TRANSMISSION WENT OUT, HOWEVER, IT WAS THE COLDEST DAY OF THE YEAR AND I WAS STRANDED. I WAS ON MY WAY HOME FROM WORK WHEN I WENT TO GET IN AND PUT THE VEHICLE IN REVERSE AND NOTHING HAPPENED. I HAD TO REPLACE MY TRANSMISSION WITH A NICE BILL OF $2500.00. I AM HAPPY THAT FORD HAS FINALLY REALIZED THIS IS A PROBLEM AND IS GOING TO FIX IT. HOWEVER, WHAT ARE THEY GOING TO DO WITH THE PEOPLE THAT HAVE ALREADY PAID FOR THE REPAIR?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443292January 10, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND BEGAN TO EXIT WHEN THE CAR ALERTED TO "CHECK TRACTION." IT STARTED TO MAKE A LOUD NOISE, THEN BEGAN TO DECELERATE AND NO MATTER IF I PRESSED ON THE ACCELERATOR THE CAR BEGAN TO SLOW DOWN UNTIL IT EVENTUALLY STOPPED. I WAS ABLE TO GET MYSELF TO A SAFE AREA BEFORE IT LOST ITS ABILITY TO DRIVE. I HAD IT TOWED AND WAS TOLD BY THE AUTO REPAIR PERSON THAT IT WAS MY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443194January 9, 2012
POWER TRAIN
MY WIFE WAS DRIVING HOME FROM WORK AND WHILE ON THE HIGHWAY THE CAR STARTED TO SLOW DOWN AND WOULD NOT ACCELERATE ANY LONGER. THE VAN WAS ACTING AS IF IT WAS IN NEUTRAL.....SHE SLOWED TO A STOP IN THE BREAKDOWN LANE AND CALLED AAA FOR A TOW TRUCK. THE REPAIR SHOP BELIEVES THAT IT IS THE TORQUE CONVERTER AT A MINIMUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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