Ford Freestar Complaints

2,533 consumer complaints on file.

#10445859January 30, 2012
POWER TRAIN
ON 1/27/12 WHILE HEADING OUT OF TOWN WITH MY FAMILY ON A BUSY HIGHWAY AT A SPEED OF 72MPH MY VAN LOST ALL POWER. THE VAN WAS SUDDENLY DROPPING SPEED WITH NO PRIOR WARNING AT ALL. THERE WERE SEMIS ALL AROUND AND THANK THE LORD I WAS ABLE TO PULL THE VAN OVER TO THE SIDE OF THE ROAD OUT OF HARMS WAY. ONCE ON THE SIDE OF THE ROAD I TURNED OFF THE IGINITION AND WAITED A FEW MINUTES BEFORE TRYING TO START AGAIN. THE VAN STARTED BUT, WOULD NOT GO INTO GEAR AT ALL. I HAD TO CALL A TOW TRUCK WHICH COSTS ME MONEY I DID NOT HAVE AND NOW TO FIND OUT THAT THERE ARE MANY OTHERS OUT THERE WITH THE SAME MAKE,MODEL AND YEAR VEHICLE THAT ARE HAVING THE SAME EXACT PROBLEM AND NOTHING IS BEING DONE ABOUT IT BY FORD IS CRAZY. THIS COULD HAVE COST ME AND MY FAMILY OUR LIVES AND OTHERS THAT WERE DRIVING AROUND ME. WHEN IS SOMETHING GOING TO BE DONE.?! TO HAVE FORD RECALL THE '04 AND '05 MODELS FOR THIS EXACT REASON, SHOULD MAKE THEM REALIZE THERE IS SOMETHING EXTREMELY WRONG WITH THIS MAKE AND MODEL VEHICLE. I PURCHASED THIS VEHICLE FOR THE FAMILY THINKING OF SAFETY ALL ALONG BUT AM NOW SCARED TO DRIVE IT ONCE IT GETS FIXED. THIS IS DEATH TRAP AS FAR AS I AM CONCERNED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445940January 30, 2012
POWER TRAIN
DRIVING STRAIGHT DOWN HIGHWAY AT 65 MPH. TRANSMISSION SIMPLY WENT OUT WITH NO WARNING. WOULD NOT MOVE IN LOW TO DRIVE OR REVERSE. SO FAR DIAGNOSIS IS TORQUE CONVERTER. NOT VERY HAPPY...I SEE FORD HAS HAD THIS COMPLAINT FROM 2004 ON UP. THEY NEED RECALL ON ALL VEHICLES WITH THIS TYPE TRANMISSION / TORQUE CONVERTER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445722January 29, 2012
POWER TRAIN
DRIVEING DOWN ROAD LOST COMPLETY TRANSMISSION FAILURE,HAD VEHICLE TOWED TO TRANSMISSION SHOP CONVERT SPLINE FAILED ,PAYED FOR NEW TRANSMISSION ,CONTACTED FORD AND WAS TOLD THATS NORMAL WEAR WOULD NOT PAY A DIME. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445736January 29, 2012
AIR BAGS
WHEN I TURN STEERING WHEEL I HEAR A NOISE LIKE SOMETHING IS LOOSE AND ROLLING AROUND IN THE AIR BAG HOUSING. IS THERE A DANGER OF SOMETHING LOOSE IN THERE ACTING AS A PROJECTILE SHOULD THE AIR BAG DEPLOY? I DON'T WANT TO MESS WITH THIS MYSELF, WHAT SHOULD I DO? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445686January 28, 2012
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE AND ENGINE COOLING
I OWN A 2006 FORD FREESTAR AND AS OF JAN 9 2012 THEY HAVE RECALLED 04-05 FOR THE TRANSMISSION BLOWING UP! TORQUE CONVERTER ,PUMP AND OUTPUT SHAFT TO GIVE YOU THE PATS! MY FAMILY WAS IN THE VAN ON THE 400 HWY DRIVING ON JAN 22 2012 WITH TWO CHILDREN AND MY VAN SHOUTS DOWN NO CONTROL,DRIVING 105-110 IN THE MIDDLE LANE.. WE DID GET TO THE SIDE OF THE ROAD AND NO ONE WAS HURT THANK GOD, TO REALIZE OUR TRANSMISSION BLOW,WITH ONLY 105,000KM ON THE VAN NOT KNOWING THERE WAS A PROBLEM OUT FROM FORD CANADA ALL READY FOR THE 04-05 ,WE HAVE CALLED FORD CANADA AND TOLD THEM WHAT HAPPENED AND THEY INFORMED US THAT WE HAVE NO WARRANTY AND ITS NOT IN THE RECALLS, SO THE VAN WAS FIXED WITH A BILLOF 2975.00AT AAMCO TRANSMISSION ON JAN 25TH 2012 WITH NO HELP FROM FORD, I CANT BELIEVE THIS HAS HAPPENED THEY WERE AWARE OF THIS PROBLEM AND ARE NOT CONCERNED ABOUT LIVES, SOMEONE OR ALL OF US AND ANYONE AROUND US COULD HAVE LOST THERE LIVES DUE TO THIS PROBLEM WITH THE TRANSMISSIONS FAILING AND THERE KNOW ABOUT IT, AND DON'T FEEL THERE IS ENOUGH REPAIRED WITH THE 06 ARE YOU KIDDING ME NOT ENOUGH REPORTS THIS IS A JOKE, THERE ARE AWARE OF THIS AND WHEN SOMEONE LOSES THERE LIFE THERE RECALL THEM , GIVE YOUR HEAD A SHAKE, FIX THE PROBLEM BEFORE THIS EVEN HAPPENS, I DON'T KNOW WHERE TO BEGIN AND WHERE OR WHO TO TALK TO BUT I AM EMAIL EVERYONE I CAN SO THAT NO ONE LOSES THERE LIFE OVER THIS!!!I NEED HELP FROM ALL PARTIES OUT THERE PLEASE I AM HEARD THIS HAPPENED TO ME AND MY FAMILY AND IT COULD HAVE TURN OUT VERY BAD!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445694January 28, 2012
POWER TRAIN
TRAVELING STEADY AT HIGHWAY SPEED ON INTERSTATE HIGHWAY, VEHICLE SUDDENLY STOPPED MOVING. SAFELY PULLED TO SIDE. UNABLE TO GET VAN TO MOVE FORWARD OR BACKWARD. NO OTHER SYMPTOMS OR FAILURES. TRANSMISSION SHOP FOUND METAL SHAVINGS THROUGHOUT TRANSMISSION AND REBUILT TORQUE CONVERTER FOR TOTAL COST OF $2236.47. EXPERIENCED THE SAME FAILURE UNDER SAME CONDITIONS ON JANUARY 25, 2012 WITH APPROXIMATELY 189,700 MILES. FORD DEALER VERIFIED TORQUE CONVERTER OUTPUT SHAFT IS STRIPPED AND TORQUE CONVERTER IS AGAIN FILLED WITH METAL SHAVINGS. THEY ARE WORKING WITH FORD FOR AUTHORIZATION TO REPAIR AT FORD'S COST UNDER THE FORTHCOMING TORQUE CONVERTER OUTPUT SHAFT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445560January 27, 2012
POWER TRAIN
TRANSMISSION IS DEAD. WITHOUT WARNING. I TOWED MY CAR. MECHANIC ASKING ME 2500$. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445550January 27, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
FIRE IN ENGINE. MECHANICAL ASSESSMENT RIGHT NOW IS TRANSMISSION FAILURE. DON'T HAVE SPECIFICS OUTSIDE OF THAT, BUT I SEE TRANSMISSION FAILURES THIS MONTH BY FORD FOR MY VEHICLE, AND I'M NATURALLY CONCERNED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10445589January 27, 2012
POWER TRAIN
WHILE I WAS ON THE HIGHWAY WITH MY FOUR CHILDREN IN THE VAN AND WHILE I WAS ON THE HIGHWAY MY VEHICLE LOST POWER, I COULD NOT ACCELERATE THE VEHICLE. THERE WAS NO WARNING WHATSOEVER. THERE WAS NO WHERE TO PULL OFF THE ROAD SAFELY TO GET MYSELF AND MY CHILDREN OUT OF THE WAY OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445645January 27, 2012
UNKNOWN OR OTHER
I BOUGHT THIS VEHICLE 03/28/2011 AND AT THE TIME IT RECORDED A MILEAGE OF APPROXIMATELY 107,000 MILES. TODAY I CHECKED AND MY MILES IS REPORTING OVER 195,000. THIS IS IMPOSSIBLE FOR A JUMP OF OVER 80,000 MILES IN LESS THAN A YEAR AND I HARDLY DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445190January 25, 2012
POWER TRAIN
I WAS ON MY WAY TO CALDWELL COMMUNITY COLLEGE FOR EVENING CLASS AND THE TRANSMISSION WENT OUT. I WAS DRIVING AT 55 MILES PER HOUR IN THE FAR LEFT LANE AND HAD TO TEDIOUSLY MANEUVER OVER TO THE RIGHT HAND LANE TO GET INTO A PARKING LOT. IT WAS VERY CONGESTED ON THE HIGHWAY DUE TO IT BEING AT ABOUT 5:30PM AND I COULD HAVE EASILY BEEN INVOLVED IN A MOTOR VEHICLE CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445075January 24, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPTED TO STEER FROM THE VEHICLE OFF THE ROADWAY WHEN SHE CRASHED INTO A FLAGPOLE. THERE WERE FRONT BUMPER DAMAGES AND THE VEHICLE WAS TOWED TO AN AUTOMOTIVE REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE STALLING FAILURE. THE DEALER WAS CONTACTED AND ADVISED THAT THEY COULD NOT TELL THE CONTACT WHAT HAD CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 57,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10444926January 23, 2012
POWER TRAIN, ELECTRICAL SYSTEM
PCM (POWER TRAIN CONTROL MODULE) HAS GOTTEN WET AND CAUSES CAR TO NOT DRIVE. LOSE POWER. NOT START. LUNGE, LURCH FORWARD. WON'T ENGAGE IN DRIVE OR REVERSE. I HAVE REPLACED PCM 6 TIMES. BROKE DOWN 5 TIMES. HAD VAN TOWED 5 TIMES. LEFT VAN AT REPAIR SHOP FOR MONTHS AT A TIME TO DIAGNOSE PROBLEM. FINALLY MOVED THE PCM TO THE INSIDE OF VAN SO THAT IT WON'T BE EFFECTED BY WATER. FORD HAS REFUSED TO ACKNOWLEDGE PROBLEM DESPITE A TSB BEING ISSUED. FURTHERMORE, I REPLACED THE TRANSMISSION AND A RECALL HAS BEEN ISSUED BUT FORD WILL NOT REVIEW MY RECEIPTS FOR THE TRANSMISSION UNTIL LETTERS GO OUT. TOTAL STONEWALLING BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444612January 20, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE AT A STOP SIGN, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS CONFIRMED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 47,146 AND THE CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444621January 20, 2012
POWER TRAIN
2004 FORD FREESTAR: 18 MONTHS AGO, TRANSMISSION WENT OUT; VAN HAD LESS THAN 100 MILES ON IT. NEW TRANSMISSION PUT IN BUT AGAIN MY TRANSMISSION IS ACTING UP. POWER LOSS IS VERY CLEAR! TODAY, I CALLED THE FORD COMPANY TO ADDRESS MY CONCERN BECAUSE MY VAN AGAIN LOST POWER. TRANSPORTING FOUR CHILDREN ON A DAILY BASIS IN DANGEROUS WINTER TEMPERATURES IS A GREAT REASON FOR CONCERN! A FORD REPRESENTATIVE TOLD ME THAT MY VEHICLE IS PART OF THE "POWER TRAIN TORQUE" RECALL AND CALLED MY LOCAL FORD DEALERSHIPS (1-2 HOURS AWAY) TO SEE IF THEY COULD FIX MY VAN, THEY WERE UNABLE BECAUSE THEY DON'T HAVE THE PARTS IN BUT WOULD HAVE THE PARTS IN (EARLY-MID) SPRING. I ASKED THE REPRESENTATIVE WHAT I SHOULD DO AS I CAN NOT WAIT UNTIL SPRING, SHE ADVISED ME TO NOT HAVE IT FIXED BY AN INDEPENDENT MECHANIC BECAUSE FORD MAY NOT COVER THE COSTS. ALSO, WONDERED IF FORD WOULD BE RESPONSIBLE FOR THE TRANSMISSION COST BASED ON THIS RECALL. "NO"! THIS IS SUPPOSE TO BE A "FAMILY" VEHICLE, WHY DO I HAVE TO PUT MY FAMILY IN DANGER UNTIL SPRING (WHEN THE PART ARRIVES)? I FEEL THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF MY TRANSMISSION AND THEY SHOULD FIX MY VEHICLE AT THE TIME THAT IT'S DANGEROUS....LIKE NOW (NOT SPRING)! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444702January 20, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
BOUGHT THE 2006 FORD FREESTAR ON 9/14/11. 5 MINUTES AFTER THE PURCHASE, I CAME TO A LIGHT AND THE CAR LOST ALL POWER. TURNED RIGHT AROUND AND WENT BACK TO THE DEALERSHIP AND ASSUMED IT WAS FROM SITTING IN THE LOT THROUGH A MASSIVE SNOW STORM. IN THE 18 WEEKS THAT I HAVE HAD THE VEHICLE, IT HAS BEEN BROUGHT BACK TO THE SHOP 4 TIMES TOTALING 12 FULL WEEKS. WE HAVE CONSTANT LOSS OF POWER. WE ALSO EXPERIENCE A JERKING/BUCKING WHICH RESULTS IN THE ENGINE LIGHT FLASHING AND AS SOON AS THE CAR SLOWS DOWN ENOUGH, IT WILL LOSE POWER. THIS USUALLY HAPPENS RIGHT AFTER RAIN. THESE PROBLEMS HAVE LEFT ME WITH A NON MOBILE CAR IN INTERSECTIONS. THIS IS NOT SAFE AT ALL AND THERE SHOULD BE A RECALL ON THIS VEHICLE BEFORE SOMEONE ENDS UP IN A FATAL CRASH. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444511January 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT WAS ATTEMPTING A LEFT TURN AT 15 MPH WHEN A GRINDING NOISE EMITTED FROM THE TRANSMISSION. THE VEHICLE LUNGED FORWARD AND THE VEHICLE FAILED TO CONTINUE ACCELERATING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444514January 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 58 MPH, THE RPMS INCREASED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE TORQUE CONVERTER CAUSED THE TRANSMISSION TO FAIL AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444528January 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT WAS DRIVING BETWEEN 40-50 MPH WHEN THE ENGINE STALLED BRIEFLY AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444524January 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE LOST POWER WITHOUT WARNING. A LOCAL MECHANIC DIAGNOSED THE PROBLEM AS THE TORQUE CONVERTER WHICH HAD SPLINED OFF AND SENT METAL SHAVINGS INTO THE TRANSMISSION. THE DEALER WAS CONTACTED BUT THE CONTACT REFUSED SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 130,000. UPDATED 04/19/12*LJ UPDATED 04/30/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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