Ford Freestar Complaints

2,533 consumer complaints on file.

#10448552February 20, 2012
ELECTRICAL SYSTEM
WE BOUGHT OUR 2004 FREESTAR NEW. WIFE NOW IS UNABLE TO DRIVE IT DUE TO SAFETY CONCERNS. IT STALLS, MISSES, AND BUCKS WHILE DRIVING. IT IS MUCH WORSE AFTER RAIN. WE HAVE TAKEN TO DEALERSHIP AND THEY WANT TO DO A TUNE-UP. TOOK TO LOCAL MECHANIC AND HE SAYS THAT THERE IS WATER IN PCM. HAVE LOCATED HUNDREDS OF COMPLAINTS IN FORUMS. VERY EXPENSIVE FIX AND IT LOOKS AS THOUGH MANY PEOPLE HAVE HAD FIXED SEVERAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448589February 20, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
VAN STARTED ACTING LIKE THE KEY WAS BEING TURNED OFF AND ON. MISFIRE WAS SO BAD THAT VAN WAS LIKE RIDING A BUCKING BRONCO. PULLED TO THE SIDE SEVERAL TIMES AS I THOUGHT WE WOULD NOT MAKE IT HOME. GOT HOME FROM SUNDAY DINER AND TOOK TO LOCAL DEALER THE NEXT DAY ON 6/20/11. INSTALLED 1F1Z 6B288 BA SENSOR. BACK TO DEALER ON 6/28/11. INSTALLED 164R4901 FOAM STRIP ALONG WITH SEALANT. BACK TO DEALER ON 7/5/11. INSTALLED. INSTALLED XL3Z 9F472 AA SENSOR. TO INDEPENDANT REPAIR SHOP ON 12/2/11. INSTALLED YFIZ-7H103AA SENSOR. BACK TO SAME REPAIR SHOP. INSTALLED 5F2Z12A650 BC PCM MODULE. THAT SEEMED TO RESOLVE THE PROBLEM AS VAN IS RUNNING BETTER THAN FOR THE LAST 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448461February 19, 2012
POWER TRAIN
STOPPED AT STOP SIGN,TRIED TO GO. VEHICLE WOULD NOT GO, NOW HAVE NO GEARS FOWARD OR REVERSE ,LOST POWER WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448443February 18, 2012
POWER TRAIN
LOST ALL POWER TO WHEELS, ENGINE RUNS FINE, NO WARNING NOISES ETC. NO TRANSMISSION NOISE/ FLUID LIKE NEW. MORE THAN LIKELY THE TORQUE CONVERTER SHAFT FAILED... I AM A CERTIFIED FAA AIRCRAFT MECHANIC & HAVE PERFORMED ALL ROUTINE MAINTENANCE ON THIS VAN SINCE NEW. ALMOST REAR ENDED BY SEMI TRUCK WHILE COASTING TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448770February 17, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
I HAVE NOT YET HAD AN INCIDENT BUT FORD NEEDS TO PAY FOR A RENTAL CAR! MY 2005 FREESTAR IS A DEATH BUCKET! BECAUSE OF THE TORQUE CONVERTER PROBLEM AND RECALL, MY VEHICLE COULD LOSE POWER IN A DEADLY SITUATION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448182February 16, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE LOST ALL POWER AND WOULD NOT MOVE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE TORQUE CONVERTER FAILED AND THE TRANSMISSION WOULD NEED REPLACING. THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448117February 15, 2012
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
DROVE VEHICLE TO STORE, WENT IN TO DO SHOPPING CAME OUT TO LEAVE VEHICLE WOULD START BUT WOULDN'T ACCELERATE. TWO DAYS BEFORE INCIDENT IT HAD BEEN RAINING IN GRAND JUNCTION COLORADO. HAD VEHICLE TOWED TO FORD AND WAS TOLD TODAY THAT THE PMC IS FULL OF WATER! IT'S GOING TO COST ME OVER 1500.00 TO FIX THIS! WHAT WOULD OF HAPPENED HAD IT DECIDED TO GO OUT AS I WAS DRIVING DOWN THE ROAD WITH MY TWO KIDS IN THE CAR? OR WHEN RUSHING MY SEVERE ASTHMATIC TO HOSPITAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447772February 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 TO 45 MPH, ALL OF THE POWER SHUT OFF, BUT THE ENGINE CONTINUED TO RUN. THE VEHICLE WAS LATER TOWED TO AN AUTHORIZED DEALER AND THEY INFORMED THE CONTACT THAT THE FAILURE MAY BE DUE TO THE TORQUE CONVERTER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 108,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447659February 12, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
I PURCHASED THIS VEHICLE IN 2009. HAD IT IN THE SHOP 3 TIMES IN THE FIRST YEAR FOR SUSPECTED TRANSMISSION PROBLEMS WHILE UNDER DEALER WARRANTY. EACH TIME I WAS TOLD THERE WAS NO ISSUE AND THE TRANNY WAS STRONG. HAVE HAD ISSUES SINCE THE BEGINNING. DURING A RECENT TRIP TO THE GROCERY STORE THE TRANSMISSION SEEMED TO SLIP OUT OF GEAR WITH TOP SPEEDS REACHING 23 MPH. LUCKILY I WAS ABLE TO MAKE IT HOME. PARKED THE VAN. NEXT MORNING WHEN I WENT TO START IT, IT WOULDN'T EVEN TURN OVER. I PUT A NEW BATTERY IN IT AND IT RAN. CONTINUED TRANSMISSION PROBLEMS. I TOOK IT BACK TO THE FORD DEALER AND WAS TOLD I NEEDED A NEW TRANSMISSION TO THE TUNE OF $3500. THEY DIDN'T EVEN INSPECT IT. I WAS TOLD THERE WAS A RECALL BUT MINE NEEDED MORE THAN THE TORQUE CONVERTER SO I WOULD BE RESPONSIBLE. THIS IS CRAZY. FORD NEEDS TO FIX THESE VANS. I STILL OWE ON THIS VEHICLE. HOW AM I SUPPOSED TO CONTINUE MAKING PAYMENTS AS WELL AS DUMP ANOTHER $3500 INTO THE TRANSMISSION? WHAT IS GOING TO GO OUT NEXT ON IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447458February 10, 2012
POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447248February 9, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE ABS LIGHT REMAINED ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE WHILE BRAKING, BUT THE LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE ABS SENSOR FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE COULD NOT BE CORRECTED BECAUSE THAT SENSOR WAS NO LONGER AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,401.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447335February 9, 2012
ELECTRICAL SYSTEM, POWER TRAIN
AFTER A RAIN STORM MY VAN EXPERIENCES PROBLEMS WITH THE POWER CONTROL MODULE. THE TRANSMISSION WILL NOT OPERATE CORRECTLY. THIS IS THE THIRD TIME THIS HAS TAKEN PLACE AND ALWAYS ASSOCIATED WITH A RAIN STORM. THIS TIME THE ENGINE WILL NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446774February 6, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE DEALER TEST DROVE THE VEHICLE AND PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DUPLICATE THE FAILURE OR LOCATE A FAILURE CODE. THE DEALER REPLACED THE SPARK PLUGS AND THE COMPUTER BOARD BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO STALL WITHOUT WARNING. THE FAILURE MILEAGE WAS 86,811 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446823February 6, 2012
POWER TRAIN
WE WERE ACCELERATING FROM A STOP LIGHT, JUST GETTING TO 10MPH WHEN THE TRANSMISSION FAILED. IT WAS LIKE THE TRANSMISSION SHIFTED INTO NEUTRAL. THERE WERE NO WARNING SIGNS OR INDICATORS THAT THE TRANSMISSION WAS FAILING. IT JUST WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446564February 3, 2012
STRUCTURE:BODY
WHEN MAKING A RIGHT TURN WITH A FULL LOAD (MY WIFE, 2 KIDS, MY PARENTS AND I) A VIBRATION OCCURRED IN THE LEFT REAR WHEEL WELL. I COULDN'T FIND THE PROBLEM MYSELF SO I TOOK THE VAN TO THE FORD DEALER THE NEXT DAY AND THEY DIAGNOSED THAT THERE WAS RUSTING IN THE LEFT REAR WHEEL WELL WHICH CAUSED FRICTION AGAINST THE TIRE WHEN TURNING RIGHT WITH A FULL LOAD. THE SERVICE MANAGER AT THE FORD DEALER RECOMMENDED THAT I DO NOT DRIVE THE VEHICLE AND REPLACE THE VEHICLE AS IT WAS TOO DANGEROUS TO DRIVE. I WAS NOT PLANNING TO SELL THE VAN FOR SCRAP AFTER 5.5 YEARS AND I COULDN'T MORALLY SELL A CAR THAT I WOULDN'T FEEL SAFE DRIVING WITH MY OWN FAMILY. I TOOK THE VAN TO A BODY SHOP AND THEY RECOMMENDED A SPECIALTY SHOP. THE SPECIALTY SHOP IDENTIFIED THE PROBLEM AS A PANEL THAT WAS NOT SEALED WELL WHICH CAUSED PREMATURE RUSTING. THEY WERE ABLE TO CUT OUT THE AREA AND REPLACE THAT PART OF THE WHEEL WELL. I SEE THIS AS A VERY SERIOUS SAFETY HAZARD THAT I HOPE OTHERS DON'T ENCOUNTER. IF I HAD NOT TAKEN CARE OF THIS PROBLEM IMMEDIATELY THE TIRE COULD HAVE BEEN DAMAGED WHILE TURNING RIGHT WITH A FULL LOAD AND CAUSED A SERIOUS ROLLOVER ACCIDENT. I WAS NOT HAPPY WITH THE FORD SERVICE MANAGER'S ADVICE OF BUYING A NEW CAR VERSUS HELPING ME FIX THE PROBLEM. I FELT IT WAS IMPORTANT TO FILE A SAFETY COMPLAINT AS THE RESULT OF THIS TYPE OF PREMATURE WEAR ON A VEHICLE COULD TURN OUT TO BE TRAGIC FOR SOMEONE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446613February 3, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:ENGINE
WIFE WAS DRIVING HOME FROM WORK WHEN THE VAN JUST SUDDENLY STALLED. SHE WAS TRAVELING AT 35 MPH WHEN SHE LOST ALL POWER. SHE THEN TRIED RESTARTING THE VAN AND IT STARTED BUT WHEN SHE TRIED TO PUT IT INTO GEAR THE ENGINE RPM'S RACED, THEN SLAMMED INTO GEAR AND THEN STALLING AGAIN. THE VAN WAS UNDRIVEABLE. SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD JUST FEET BEFORE SHE WOULD HAVE BEEN STRANDED ON A NARROW TWO LANE BRIDGE THAT IS HEAVILY TRAVELED THE LOGGING AND DUMP TRUCKS. HAD IT TOWED TO THE REPAIR SHOP FOR REPAIRS. WHILE DOING RESEARCH ONLINE ABOUT THE ISSUE I WAS SURPRISED TO FIND SO MANY OTHER HAVE HAD THE SAME ISSUE POSSIBLY CAUSED BY WATER IN THE PCM MODULE. THE NEXT MORNING I CONTACTED THE REPAIR SHOP AND ADVISED THEM OF MY FINDINGS. SURE ENOUGH THEY WHERE ABLE TO FIND THE SERVICE BULLETINS FROM FORD ABOUT THE ISSUE 7 PAGES LONG. SEVERAL HOURS AND $240 LATER THE REPAIR SHOP CALLED AND SAID THE VAN WAS FIXED AND THE COULD NOT BELIEVE THE AMOUNT OF WATER THAT CAME OUR WHEN THE SENSOR WAS REMOVED. I CANNOT BELIEVE THAT FORD HAS NOT SUBMITTED A RECALL ON THIS ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446232February 2, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER'S SEAT BELT DETACHED FROM THE WALL WHILE ATTEMPTING TO BUCKLE IT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446161February 1, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A STOP. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL DURING THE FAILURE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THEY DIAGNOSED THAT THE TORQUE CONVERTER MALFUNCTIONED. THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 90,463.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446095February 1, 2012
POWER TRAIN
AFTER ENGAGING THE VEHICLE INTO DRIVE, THE VEHICLE WENT APPROXIMATELY 30 FEET THEN SUDDENLY STOPPED. THE ENGINE REMAINED RUNNING, THE VEHICLE JUST STOPPED AND WOULD NOT GO IN ANY GEAR. AFTER TOWING IT TO THE DEALER, WE WERE INFORMED THAT THE TORQUE CONVERTER WAS BAD. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND NO PRIOR WARNINGS OF FAILURE. THE VEHICLE HAD BEEN AT THE DEALER FOR ROUTINE MAINTENANCE ONE WEEK PRIOR TO THE FAILURE AND THE TECHNICIANS REPORTED NO INCIDENTS OF CONCERN. THE MAJORITY OF THE MILEAGE ON THIS VEHICLE ARE HIGHWAY MILES AND THERE IS NOT A SITUATION OF FREQUENT GEAR CHANGES. AS THERE ARE MANY OTHER 2006 FORD FREESTAR VEHICLE OWNERS WITH SIMILAR COMPLAINTS AND OCCURRENCES, AND THE VEHICLE WAS BUILT IN 2005 (BUT NOT INCLUDED IN THE 2005 RECALL), FORD SHOULD RECALL THIS VEHICLE AND OTHERS WITH SIMILAR INCIDENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445831January 30, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THE ENGINE REMAINED IN THE ON POSITION BUT THE VEHICLE FAILED TO MOVE FORWARD. THE MECHANIC STATED THE TORQUE CONVERTER FAILED. THE CONTACT FOUND NHTSA RECALL CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN AUTOMATIC TRANSMISSION: TORQUE CONVERTER) AND WANTED TO KNOW WHY THE 2006 MODEL YEAR WAS NOT INCLUDED. THE CURRENT AND FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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