Ford Freestar Complaints

2,533 consumer complaints on file.

#10659274November 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT COULD HEAR PIECES OF THE FRONT DRIVER SIDE AIR BAG ROLLING AROUND IN THE AIR BAG COVER. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659349November 19, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION TORQUE CONVERTER SHAFT FAILED. THE MANUFACTURER WAS NOTIFIED. THE VIN PROVIDED WAS INVALID. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659414November 19, 2014
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
WHILE DRIVE THE CAR WILL STALL OUT AND SHUT OFF WITH NO WARNING. IN A NORMAL CITY BLOCK IT HAPPENED AT LEAST TWO TIMES B. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659075November 18, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE AIR FLOW WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655394November 17, 2014
SEATS
THE THIRD ROW SEAT LATCH THAT WAS ATTACHED TO THE REAR WHEEL WELL HAS COMPLETELY RUSTED THROUGH. THE PLATE WITH THE 3RD ROW ATTACHMENT POINT ON THE DRIVER SIDE TIRE WELL COMPLETELY FELL OUT LEAVING A 8-10" HOLE IN THE WHEEL WELL. THERE IS AN EXISTING RECALL FOR THIS BUT ONLY IN CERTAIN STATES. I LIVE IN KANSAS WHICH IS NOT INCLUDED. WHY THIS IS I DO NOT UNDERSTAND. WHAT DOES IT MATTER WHAT STATE YOU LIVE IN? IF IT IS A DEFECT, IT IS A DEFECT NO MATTER WHERE THE CAR IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655396November 17, 2014
AIR BAGS
THERE ARE SOUNDS OF LOOSE PIECES IN THE STEERING WHEEL AROUND OR INSIDE THE AIRBAG. IT SOUNDS LIKE LOOSE MARBLES INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653818November 10, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
REPLACED THE CONVERTER THROUGH FORD RECALL. I WAS SO IMPRESSED WITH THE WAY THIS VEHICLE DROVE AND HOW COMFORTABLE IT WAS I SOUGHT TO PURCHASE ANOTHER. HOWEVER, IN MY SEARCH THESE VEHICLES ARE BEING SOLD AT PRIVATE DEALERS MAY OR MAY NOT KNOW ABOUT THIS RECALL. THEY ARE CONSIDERED "INCOMPLETE" RUNNING THE VIN THROUGH NHTSA SAFECAR.COM WHICH MEANS ALL BUYERS ARE BEING SOLD A DEFECTIVE VEHICLE WITH THIS SAFETY RECALL WAITING TO CATCH UP TO THEM IF IT EVER DOES??? WHY, WHY WHY IS THIS NOT MANDATORY TO RECALL AND REPAIR RATHER THEN ALLOW THE POOR UNSUSPECTED BUYER TO LATER HAVE TO PAY BECAUSE THEY NEVER KNEW. WHY IS THERE NOT A DISCLOSURE CLAUSE LIKE IN REAL ESTATE THAT IF YOU FAILED TO INFORM THE BUYER YOUR RESPONSIBLE TO PAY FOR IT!!! COMMON SENSE IS ALL ANYONE WANTS EVEN FROM THE GOVT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653834November 10, 2014
TIRES
TL* THE CONTACT OWNS A 2004 FORD FREE STAR EQUIPPED WITH FIRESTONE BRIDGESTONE FR380 TIRES, TIRE SIZE: P225/60/R16. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR OF THE VEHICLE BEGAN VIBRATING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TREAD HAD SEPARATED FROM THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR PRIVATE MECHANIC. THE VEHICLE WAS DRIVEN HOME AND THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 109,000 AND TIRE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653245November 7, 2014
AIR BAGS
WHOLE AIRBAG AREA HAS A THICK STICKY FEELING OVER THE COVER. WON'T CLEAN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650677October 28, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 61,791. UPDATED 12/2/14*CN THE CONSUMER STATED THE VEHICLE DID NOT STALL. IT WOULD NOT ACCELERATE. IT COASTED TO THE PARKING SPOT. UPDATED 5/7/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650782October 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT TRANSMISSION FLUID SPEWED OUT OF THE VEHICLE AND THE VEHICLE FAILED TO ACCELERATE PAST 45 MPH. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,822. UPDATED 12/09/14*LJ THE CONSUMER STATED THE TRANSMISSION BLEW OUT OF THE DIPSTICK ALL OVER THE MOTOR. VEHICLE CAME TO A STOP ON A BUSY INTERSTATE ALMOST CAUSING AN ACCIDENT. THE DEALER WOULD NOT ASSIST UNDER RECALL. UPDATED 10/5/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650834October 28, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE HEADLAMP COVERS WERE MADE OF PLASTIC, WHICH CAUSED THE LIGHTS TO BECOME VERY DIM WHEN ACTIVATED. AFTER CLEANING THE HEADLAMP COVERS, THERE WAS A YELLOWISH TINT ON THEM THAT BECAME PERMANENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648246October 16, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
AFTER STARTING VEHICLE NORMALLY, I PUT IT IN DRIVE, BUT THE VEHICLE WOULD NOT MOVE FORWARD. IT WOULD GO IN REVERSE. MECHANIC: TORQUE CONVERTER, CAMSHAFT SYNCHRONIZER, OIL FILTER. 2ND INCIDENT SAME AS 1ST. MECHANIC: OIL PRESSURE SWITCH, ENGINE BRAIN BOX (PROGRAMMED AT FORD DEALERSHIP). 3RD INCIDENT SAME. MECHANIC: REPLACED ALTERNATOR. 4TH INCIDENT SAME. MECHANIC CURRENTLY HAS IT. COMPUTER IS TELLING HIM IT'S THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644111October 11, 2014
ELECTRICAL SYSTEM
WE HAVE OWNED OUR 2005 FORD FREESTAR SINCE MAY 2012. IN AUGUST 2012 AND GOING FORWARD WE HAVE EXPERIENCED MANY PROBLEMS WITH THE LOCKING SYSTEMS. THE AUTOMATIC LOCKS WILL NOT UNLOCK VIA THE KEY FOB OR THE DOOR BUTTON. AND BECAUSE FORD DESIGNED THE REAR HATCH / DOORS WITHOUT A MANUAL KEY INPUT. IT BECOMES IMPOSSIBLE TO UNLOCK THE DOORS. THIS IS ESPECIALLY CONCERNING BECAUSE THERE IS NO WAY TO MANUALLY OPEN THE REAR HATCH. THIS IS A SERIOUS FLAW THAT COULD HAVE VERY SERIOUS CONSEQUENCES. THERE SHOULD ALWAYS BE A WAY TO UNLOCK ALL OF THE DOORS FROM THE OUTSIDE OF THE VEHICLE. AS A MOTHER OF TWO KIDS, I KNOW THAT MY KIDS WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE IF THEY NEEDED TO WHEN ONE OF THESE EPISODES HAPPEN. IT IS ALSO A CONCERN IF A LARGE ITEM IS LOADED INTO THE BACK OF THE VAN, THEN THE MALFUNCTION HAPPENS AND YOUR CUSTOMER CAN'T GET IT OUT. THIS JUST HAPPENED TO MY HUSBAND. WE LOST OUT ON MY HUSBAND BEING PAID BECAUSE HE WAS LATE TO HIS SHOW BECAUSE OF THIS RIDICULOUS MALFUNCTION THAT EVERY FORD FREESTAR OWNER IS EXPERIENCING. I GOOGLED THE PROBLEM AND IT IS DISGUSTING THAT SO MANY CUSTOMERS HAVE TO DEAL WITH THIS ISSUE. FIX IT NOW FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641413October 4, 2014
ENGINE, SEAT BELTS, ELECTRICAL SYSTEM
AFTER A RAIN VAN STALLED IN THE MIDDLE OF HEAVY TRAFFIC AND WOULD NOT RESTART.AFTER SEVERAL HOURS VAN WOULD NOT START.I HAD VAN TOWED TO A REPAIR SHOP, PCM WAS REPLACED.@PRESENT HEADLIGHTS NOT WORKING PROPERLY,AIR CONDITIONING,HORN,SEAT BELT CHIMES NOT WORKING AT ALL.LOCAL DEALERSHIP UNABLE TO REPAIR.VAN CONTINUES TO RUN ROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641472October 4, 2014
TIRES
I PURCHASED 4 TIRES FROM MIDAS ON 03/2010 & WHEN I JUST HAD AN OIL CHANGE ON 09/2014, THEY SAID AT MIDAS THAT THEY COULDN'T ROTATE THE TIRES BECAUSE THEY HAD DRY ROT. I TRIED TO FIND THE MANUFACTURED DATE ON THE TIRES AND DISCOVERED THAT IT WAS COVERED WITH A RUBBER SEAL ON ALL 4 TIRES. MY RECEIPT SHOWS THAT THEY WERE MANUFACTURED IN 2008, WHICH IS 2 YEARS BEFORE I PURCHASED THEM. IS THIS LEGAL FOR THEM TO CONCEAL THE MANUFACTURED DATES? AND IS IT LEGAL FOR MIDAS TO SELL ME 2 YEAR OLD TIRES? IF MY RECEIPT IS CORRECT OR THEY COULD HAVE BEEN OLDER THAN THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639712September 29, 2014
ENGINE
WHILE DRIVING AT NORMAL SPEED THE ENGINE SHUTS OFF. THIS HAS HAPPENED FIVE TIMES IN THE LAST WEEK. WHEN THE ENGINE SHUTS OFF THERE IS NO POWER STEERING, BRAKES, OR CONTROL OF THE VEHICLE. THE FIRST TIME IT HAPPENED, I WAS DRIVING MY FAMILY DOWN THE ROAD AT 60 MPH WHEN THE MOTOR JUST DIED. I WAS ABLE TO PULL THE VAN OFF THE SIDE OF THE ROAD AND STOP. I RESTARTED THE MOTOR AND IT RAN FINE. WHEN I GOT HOME I PUT THE VAN IN NEUTRAL, AND REVVED THE ENGINE. IT SHUT OFF AGAIN. MY WIFE WAS DRIVING AND IT HAPPENED TO HER WITH THE CHILDREN WITH HER. SHE SAID SHE COULD NOT STEER THE VAN WHEN IT DIED. IT SCARED HER VERY BADLY. THERE IS NO CHECK ENGINE LIGHT, THEREFORE THERE IS NO CODE TO TELL ME WHAT IS WRONG. THE MOTOR JUST SHUTS DOWN WITHOUT WARNING. IF THIS HAPPENED AT THE WRONG TIME IT WILL RESULT IN A VERY BAD TRAFFIC ACCIDENT. I HAVE RESEARCH THIS PROBLEM ONLINE, AND HAVE FOUND SEVERAL FORD FREESTAR VANS HAVING THE SAME PROBLEM. SO THIS IS NOT AN ISOLATED INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639517September 27, 2014
ELECTRICAL SYSTEM
MESSAGE CENTER DIMS AS TO BE UNREADABLE DURING DAYLIGHT DRIVING, MAKING IT IMPOSSIBLE TO READ WARNINGS OR MILEAGE REMAINING OR SERVICE NEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632792September 12, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, AN INDEPENDENT MECHANIC DISCOVERED THAT THE FRAME OF THE VEHICLE WAS RUSTED AND CORRODED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631724September 8, 2014
POWER TRAIN, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN A COUNTRY ROAD AND HAD JUST DROPPED MY KIDS OFF THANK GOODNESS. NOTHING SEEMED TO BE WRONG WHEN ALL OF A SUDDEN THE ENGINE REVVED HIGH. I WAS TRY'N TO LOOK TO SEE WHAT WAS GO'N ON WHEN I WRECKED INTO THE DITCH ABOUT 60MPH. OUT OF NOWHERE THE TRANSMISSION FAILED AND WAS STUCK N A DITCH AND NO ONE TO HELP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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