Ford Freestar Complaints

2,533 consumer complaints on file.

#10631363September 7, 2014
SEATS
THE LEFT ANCHOR OF OUR THIRD ROW SEAT HAS DETACHED FROM THE WHEEL WELL, AND THE SEAT WILL NOT LATCH TO THE FLOOR. THIS PROBLEM IS COVERED IN FORD RECALL CAMPAIGN 13S01, BUT WE LIVE IN VIRGINIA, RIGHT OVER THE STATE LINE FROM MARYLAND. OUR SECTION OF VIRGINIA OVERSALTS THE ROAD, SO WE FACE THE SAME ISSUE AS THOSE AFFECTED BY THE RECALL. WE WOULD LIKE FORD TO COVER OUR REPAIRS THE SAME AS THOSE NORTH OF US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631147September 5, 2014
POWER TRAIN
ENGINE RUNNING AND VEHICLE MOVING. ALL OF A SUDDEN RPMS GO UP TO 3000+ AND VEHICLE IS COASTING. NO POWER TO DRIVE WHEELS. COASTED TO A SAFE PLACE. LUCKILY, WE WEREN'T ON THE INTERSTATE YET. VEHICLE ACTED AS IN NEUTRAL. NO MOVEMENT IN REVERSE OR DRIVE. HAD IT TOWED TO MECHANIC AND HE IS 99% SURE THAT THE TORQUE CONVERTER IS THE PROBLEM. 2004 AND 2005 HAVE BEEN RECALLED FOR THIS SAME PROBLEM. MAYBE FORD SHOULD INCLUDE THE 2006'S? BOUGHT THIS VEHICLE NEW AND HAVE NEVER HAD A PROBLEM. HAVE HAD ONLY FORDS SINCE 1987, AND NO PROBLEMS WITH ANY OF THEM. MIGHT BE RETHINKING MY NEXT PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630239September 2, 2014
POWER TRAIN, ENGINE
. IN ADDITION TO CAUSING AN ENGINE TO STALL, WHICH MAY OR MAY NOT THEN RESTART, TRANSMISSION SHIFT POORLY, THE VEHICLE HAS HAD ERRATIC POWER, ALMOST EVERY TIME THERE IS AN INABILITY TO SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ON START UP NO MATTER THE TEMP OF VEHICLE THE IDLE RPM IS HIGHER THAN NORMAL IN PARK ! IT HAS BEEN SERVICE MANY MANY TIMES.. NOW OUR TRANSMISSION FLUID LOOKS LIKE PEPTO BISMOL !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629850September 1, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
VEHICLE CONTROL CENTER STATES ABS IS NOT FUNCTIONING. TRACTION CONTROL NOT FUNCTIONING. CRUISE CONTROL WORKS INTERMITTENTLY. ALARM SYSTEM TRIGGERS INTERMITTENTLY. ABS AND TRACTION CONTROL FAILURE CAUSES VEHICLE TO BE DIFFICULT TO DRIVE. DEALERSHIP STATES IS COMMON ISSUE AND THERE IS A TSB ON THE ISSUE. REQUIRES ABS MODULE AND HCU MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629668August 31, 2014
POWER TRAIN
I HAD THE TORQUE CONVERTER RECALL WORK DONE ON MY VAN, SINCE THEN PROBLEMS IN FORWARD MOTION BEGAN TO HAPPEN. I HAVE TAKEN THE VAN TO THE DEALERSHIP TO FIND OUT WHAT WAS WRONG AND EVERY TIME WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM SO IT COULD BE FIXED. THE PROBLEM CONTINUED TO BECOME WORSE TO THE POINT IT BECAME A DANGER TO DRIVE BECAUSE OF LOSS OF FORWARD MOTION. I HAD NO CHOICE BUT TO TAKE IT TO A TRANSMISSION SHOP THAT DUPLICATED THE PROBLEM AND ALSO RECEIVED A CODE . I INSTRUCTED THE TRANSMISSION BE INSPECTED AND FOUND CONTAMINATION OF METALLIC MATERIAL IN THE TRANSMISSION. I CALLED EVERY ONE AT THE DEALERSHIP AND FORD TO FIND OUT WHY THE TRANSMISSION FILTER WAS NOT REPLACED WHEN THE RECALL WORK WAS DONE AND WAS TOLD FORD DID NOT INCLUDE REPLACING THE FILTER EVEN WHEN THE RECALL WAS BECAUSE OF IMPROPERLY HARDENED PART. NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629230August 28, 2014
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THE VEHICLE INDEPENDENTLY VEERED IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 92,238.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626954August 21, 2014
POWER TRAIN
ACCELERATING FROM STOP LIGHT, ACCELERATION STOPPED WHILE ENGINE CONTINUED AT SAME RPM. NO PRIOR INDICATION OF POTENTIAL PROBLEM. CAR ROLLED TO A STOP IN CENTER LANE OF ROAD. PUT ON FLASHERS, PUT CAR IN PARK (CAR STARTED TO ROLL) AND ENGAGED PARKING BRAKE. POLICE AND TOW TRUCK CALLED. PUSHED CAR OUT OF TRAFFIC LANE. VERY FORTUNATE THIS OCCURRED DURING A LIGHT TRAFFIC TIME OR A REAR END COLLISION TO MY CAR COULD HAVE RESULTED. CAR TOWED TO DEALER FOR EVALUATION AND REPAIR. DEALER DIAGNOSED TORQUE CONVERTER OR TRANSMISSION FAILURE. TORQUE CONVERTER REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621772August 12, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED DUE TO WATER INTRUSION. THE DEALER REPLACED THE CLUTCH AND TORQUE CONVERTER, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHO STATED THAT THE WATER PENETRATED DUE TO A FAILED CAR SEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621464August 11, 2014
ENGINE
THE ENGINE REPEATEDLY SPUTTERED AND STALLED ON MY WAY HOME DURING A BAD RAIN. IT RUNS WITH NO PROBLEMS DURING DRY WEATHER, LEADING ME TO BELIEVE THERE IS A LEAK CAUSING AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621119August 9, 2014
POWER TRAIN
DRIVING AT HIGHWAY SPEED TO HALFWAY [XXX] FOR A PICNIC. ALL OF A SUDDEN THE VAN LOST ALL POWER. BARELY HAD ENOUGH SPEED TO COAST TO A SAFE SPOT. EVEN THEN THERE WASN'T ENOUGH ROOM ON THE SHOULDER. DRIVER SIDE WAS HUGGING THE WHITE LINE...... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618573August 4, 2014
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD WITH MY KIDS IN THIS CAN, AND IT SUDDENLY STALLED.IT HAPPENED REPEATEDLY EVERY TIME IT SNOWED OR RAINED. IT WILL ALSO NOT WANT TO ACCELERATE AND JERKS OR HESITATES AS YOU ARE DRIVING. THIS CAN IS DANGEROUS!! FORD NEEDS TO ACCEPT RESPONSIBILITY AND GET THIS PROBLEM FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618485August 3, 2014
POWER TRAIN
STOPPED AT A STOP SIGN PULLED OFF AND VAN ACTED LIKE IT WENT INTO NEUTRAL GAVE IT GAS ALL IT DOES IS THE RPMS GO UP THE VAN DOES NOT MOVE. IT WILL NOT MOVE IN ANY GEAR. IT GAVE US NO WARNING IT WAS WORKING JUST FINE.VERY DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617872July 31, 2014
SEATS, STRUCTURE, POWER TRAIN
ONCE AGAIN, FORD REFUSES TO ACKNOWLEDGE THEIR VEHICLE DEFECTS. OUR THIRD ROW REAR SEAT WILL NOT LOCK IN PLACE. THE FLOOR LATCH IS CORRODED AND BROKEN AND OUR CHILDREN CAN NO LONGER SAFELY RIDE IN OUR ONLY VEHICLE. FORD RECALLED MANY OTHER FREESTARS FOR THIS EXACT SAME PROBLEM BUT REFUSES TO INCLUDE OUR VEHICLE DESPITE THE SIMILARITIES. OUR VEHICLE HAS NOW BROKEN DOWN ON US NUMEROUS TIMES DUE TO POWER TRAIN ISSUES (LATER RECALLED), TRANSMISSION ISSUES (LATER RECALLED), AND NOW THIS SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT THEY CONTINUE TO DISREGARD SAFETY FOR THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617597July 30, 2014
POWER TRAIN
THE TRANSMISSION WENT OUT ALL OF A SUDDEN AND WE COULD HAVE HAD A ACCIDENT AND GET HURT..THERE HAS BEEN A RECALL FOR OUR 2004 FREESTAR AND WE NEVER GOT IT BECAUSE NO ONE SENT IT OUT..WE NEED THIS VAN FIXED AS SOON AS POSSIBLE..WE ARE RETIRED AND LIVE ON A FIXED INCOME AND WE HAVE NO WAY TO GET OR MEDS OR FOOD OR DOCTORS APPT..WE NEED YOUR HELP ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617764July 30, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
THE LIGHT FOR THE POWERTRAIN MALFUNCTION STARTED FLASHING AFTER WE HAD THE ALTERNATOR CHANGED. DO NOT KNOW IF IT WAS JUST A COINCIDENCE BUT THE SPEEDOMETER ALSO STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617160July 29, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
I WAS TRAVELING ON A BUSY ROAD LAST SUNDAY. MY VAN COMPLETELY SHUT DOWN WITH NO WARNING. I HAD NO POWER STEERING OR POWER BRAKES AND WAS ALMOST REAR-ENDED. THANK GOD I MANAGED TO GET TO THE SIDE OF THE ROAD. I STARTED IT AGAIN AND IT HAPPENED AGAIN THREE MORE TIMES. I HAD IT TOWED TO JIM'S AUTO SERVICE AND THEY THINK IT COULD BE RELATED TO WATER LEAKAGE ONTO THE COMPUTER. I CALLED FORD TO ASK ABOUT THIS AND THEY SAID THAT THEY KNEW NOTHING ABOUT THIS BUT I FOUND INFORMATION ABOUT THIS PROBLEM ALL OVER THE INTERNET. I ASKED THEM HOW COULD MY MECHANIC KNOW ABOUT THIS AND THEY DIDN'T?! THEY TOLD ME TO TAKE IT TO A FORD DEALERSHIP. I AM 60 YEARS OLD AND BABYSIT MY GRANDCHILDREN FULL TIME AND I AM AFRAID TO DRIVE THEM IN THIS VEHICLE! I ALSO DO NOT HAVE THE MONEY FOR MAJOR REPAIRS. I HUNG UP WITH FORD FEELING FRUSTRATED SINCE THIS COULD HAVE BEEN A FATAL SITUATION IF I HAD BEEN ON THE HIGHWAY WITH MY GRANDDAUGHTER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616705July 28, 2014
POWER TRAIN
FORD TSB 6-14-10, ISSUED JULY 24, 2006 (WET PCM /CONNECTORS) PARKED IN DRIVEWAY IN A RAIN/WINDSTORM.. VEHICLE WOULDN'T START. OR STAY RUNNING.. ENGINE CODES WITH CODE READER P0340 CAMSHAFT SENSOR MALFUNCTION.. WATER INTRUSION EVIDENCE VISIBLE ON THE PCM CONNECTOR AREA.... THIS ISSUER HAS BEEN KNOWN TO HAPPEN TO MANY PEOPLE WHILE DRIVING WITH COMPLETE ENGINE FAILURE.. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616552July 26, 2014
STRUCTURE:BODY
WHEN GOING TO PUT ITEMS IN THE BACK OF THE VAN, THE HATCH DOOR SUDDENLY CAME DOWN AND HIT ME IN THE BACK/SHOULDER LEAVING A BRUISE AND SOME SWELLING. WHEN TRYING TO GET OUT FROM UNDER THE DOOR I BUMPED MY HEAD A LITTLE AS IT WAS VERY HEAVY! SO, WE WERE PROPPING THE HATCH WITH A TWO-BY-FOUR WHILE WE TRY TO FIGURE OUT HOW TO FIX IT. THEN ONLY A FEW DAYS LATER, THE HANDLE TO THE HATCH JUST CAME OFF INTO MY HAND WHEN TRYING TO OPEN UP THE HATCH! THERE HAD BEEN NO PRIOR WARNING TO EITHER INCIDENT. TOOK IT TO A FORD DEALER TODAY AND IT COST $53.99 JUST TO LOOK AT IT TO SEE WHAT THE PROBLEM WAS AND THEY SAID IT WILL BE ANOTHER $440 + TAX TO REPAIR!!!!! THIS IS ONLY TO REPAIR THE HANDLE BACK ONTO THE HATCH JUST SO THAT WE CAN ACTUALLY OPEN IT AGAIN AND START USING IT AGAIN!!!!! WE HAVEN'T EVEN TALKED ABOUT THE COST OF REPAIRING THE SHOCKS TO THE HATCH, OR WHATEVER THAT ISSUE IS!!! THE FORD DEALER SAYS THE ROD AND CABLE HAS FAILED AND NEEDS REPLACED, BUT CAN'T EXPLAIN TO ME HOW THIS CAN HAPPEN WITH NO PRIOR WARNING, OR WHY EITHER INCIDENT HAPPENED AT ALL. WHEN LOOKING ONLINE, THIS SEEMS TO BE A COMMON COMPLAINT WITH THE FREESTAR, SO WHY ISN'T THERE A RECALL ON IT???? AT THE VERY LEAST, WHY IS IT SO EXPENSIVE JUST TO REPLACE A HANDLE????? FORD SHOULD FIX THIS PROBLEM WITH A RECALL, OR OFFER TO RE-PAY CUSTOMERS!!!!!! I HAD A WINDSTAR ('99) THAT WE WERE CONSTANTLY PUTTING MONEY INTO, INCLUDING A COMPLETELY RUSTED AND ALMOST CRACKED IN HALF REAR AXLE, BUT I WAS RAISED BY A FORD FAMILY, SO I BOUGHT THIS FREESTAR (2005), HOPING FOR BETTER RESULTS! WHAT A JOKE!!!!! FROM THE BAD BRAKES THAT NEED REPLACED EVERY 1 1/2 - 2 YEARS, TO THE HORRIBLE RUSTING OUT OF THE BODY CAUSING MY 3RD ROW SEATS TO DETACH, ETC. ETC.ETC....NEVER AGAIN!!!!! FORD, PLEASE MAKE IT RIGHT!!!!!! I DON'T HAVE OVER $500 SITTING AROUND TO REPLACE A DOOR HANDLE THAT DEFINITELY SHOULD LAST THE LIFE OF THE VEHICLE!! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10616109July 24, 2014
ELECTRICAL SYSTEM, POWER TRAIN
DRIVING HOME VAN STARTING SHUTTERING VIOLENTLY THEN SHUT OFF WHILE STILL ROLLING LOST ALL POWER, WAS SAFELY ABLE TO GET TO SIDE OF ROAD . TOLD ISSUE COST 1500 TO FIX SEEN FORD SERVICE BULLETIN ON DEFECT OF WATER GETTING TO PCM ON INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615265July 22, 2014
STEERING
STEERING KNUCKLE-WHEN DRIVING GOING TO MAKE TURNS EITHER WAY THE STEERING GETS HARD,ACTS LIKE THERE NO POWER STEERING.WAS TOLD TO SPRAY WITH WD40,DID THAT MAKES IT EASER BUT YOU HAVE TO DO IT ONCE A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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