Ford Focus Complaints

22,326 consumer complaints on file.

#11552724October 30, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 35-70 MPH, the vehicle shuddered, and the steering wheel was vibrating while depressing the accelerator pedal. Additionally, the contact stated that the RPMs were high, but the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where DTC code: P1450 was retrieved, and the contact was informed that the fuel tank was deformed. The mechanic related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and informed the contact that the recall was previously completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552477October 29, 2023
WHEELS, ELECTRICAL SYSTEM, WHEELS:LUGS/NUTS/BOLTS/STUDS
The lug nuts are swollen and cannot be unscrewed. Also my electrical system inside my car goes off sometimes for unknown reasons. I'm talking about my stereo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552525October 29, 2023
POWER TRAIN
I've had continuous issues with the DPS6 in my 2017 Focus that is consistent with that from previous model years, which Ford claims has been resolved. It has NOT been resolved. At 62,000 miles, the original transmission blew and had to be replaced in 2021. In spring of 2023, issues with the faulty TCM continually propped up and has been a considerable financial burden, as I've replaced components of the DPS6 to no avail and spent a considerable amount of money trying to resolve the issue. Shifting is challenging, the vehicle does not always turn on consistently and the transmission will occasionally kick into neutral and skip gears. I've replaced the actuators and the "lifetime" A/T fluid (which also should be investigated), and purchased a new TCM, which has been an even bigger arduous expense to get programmed and replaced. Overall, this has just been a huge financial burden and has cost me far more than the vehicle is currently worth. I'm displeased that NHTSA has not yet gotten involved and held Ford accountable for their poor craftsmanship. The TCM issue began in mid-April 2023, starting with skipping gears and jerking of the car. No accident occurred from this, but the car is a hazard to drive, but I rarely have any alternative as it is my daily driver that I pay a lot of money to be stuck with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552531October 29, 2023
POWER TRAIN
6 speed automatic transmission shudder's, shakes, downshifts and lurks vehicle. This is an automatic transmission with a manual clutch, part of Ford's "Powershift" transmission program. This vehicle is unsafe to drive as it causes driver hesitation, unpredictable behavior at stop lights causing the vehicle to lurch forward and unresponsive to driver input due to shuddering shaking and downshifting. The vehicle has been brought in twice to ford to have the clutch replaced at roughly 35,000 and 65,000 miles. Documents to prove, the clutch goes out every 35,000 miles even though it is automatically controlled. The vehicle is at roughly 100,000 miles and the same issue is happening again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552289October 27, 2023
STEERING
The power steering went out while driving it. She could hardly turn the vehicle to get it to a parking spot. Vehicle needs a new steering assembly. My daughter drives this. So many other concerns about steering issues on this type of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552033October 26, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving 5 MPH, the vehicle hesitated to accelerate, causing the vehicle to jump. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty transmission control module (TCM). The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552040October 26, 2023
POWER TRAIN
The car shifted out gear and lunged forward causing the driver to lose control and the vehicle was damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11552078October 26, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to accelerate from a stationary position, the vehicle experience severe shuddering. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle had been previously serviced under an unknown Extended Service Campaign however, the failure persisted. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551884October 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Have been dealing with error codes for cpv, something about fuel, and air intake. The vehicle continuously stalls. Difficult to get it to start after fueling up. Sputters at various different speeds from 5mph to about 50mph. The vehicle will totally shut down on me out of gas even at over a quarter tank to half tank full according to the gauge. I dont have dates for the incidents because they are consistent at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551586October 24, 2023
ENGINE, POWER TRAIN:CLUTCH ASSEMBLY
My clutch which we paid out of pocket for the first time we need to get it fixed and I only had the car for 6 months when the clutch went out the first time then only a year later I had to get it fixed again and got it under warranty and then the following year I had to get it fixed and it was covered again under warranty and now 2023 again a year later my clutch went out and even tho my clutch was covered under a two year warranty they are refusing to fix my clutch because it is a "transmission issue" even after running my diagnostic it clearly states it is a CLUTCH issue and since they are calling it a "transmission issue" my car can no longer be fixed and covered under warranty because it is not a "transmission issue" it is a CLUTCH issue. I have only ever gotten my car fixed from Ford and we cant understand why this is a recurring issue and there for WHY FORD CANNOT FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551631October 24, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact's son owns a 2012 Ford Focus. The contact stated that while driving at approximately 35 MPH, the transmission started slipping. The vehicle was not shifting into the intended gear as designed. The transmission warning light was illuminated. The engine overheated and pull over safely messages were displayed. The vehicle was towed to the local dealer, where it was diagnosed that a radiator flush, spark plug replacement, tune up, and a transmission flush needed to be performed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and then referred her to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551678October 24, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that the vehicle failed to start and was jumpstarted. The contact stated that the failure recurred several times. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the failure persisted. The contact stated while attempting to reverse at 2 MPH, the vehicle failed to respond. The contact parked the vehicle. A mobile mechanic could not determine the cause of the failure. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was then towed to a certified transmission specialist, who referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where it was determined that the PCM needed to be replaced; however, the dealer did not replace the PCM although the replacement was covered under warranty. Additionally, the contact stated that the dealer had previously replaced the transmission in 2017. The vehicle was later taken to the second dealer, Metro Ford, Inc. (2860 S Noland Rd, Independence, MO 64055), where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the cost of the repair. The manufacturer also referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551343October 23, 2023
POWER TRAIN:CLUTCH ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551366October 23, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the engine revved significantly, and the vehicle experienced hard shifts. The contact stated that the vehicle shifted from 1st gear to 3rd gear, and from 3rd gear to 5th gear. The contact depressed the accelerator pedal and continued driving. The contact stated that the failure recurred several times while driving. The power train warning light and the message "Transmission Overheating - Puller Over As Soon As Possible When Safe" was displayed. The vehicle was taken to the dealer, where the transmission actuator motor B was replaced; however, the failure recurred within an hour of driving the vehicle. Additionally, the vehicle was shuddering. The contact pulled into a parking lot, turned off and restarted the vehicle several times. The contact then drove to the residence. Upon restarting the vehicle, the power train warning light illuminated. The vehicle was not repaired. The contact related the failure to an unknown TCM recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551377October 23, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that there was fuel leaking underneath the vehicle with a fuel odor inside the cabin of the vehicle. The contact stated that the vehicle was repaired in 2021 under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was taken back to the dealer and the contact was informed there would be a fee to diagnose the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551408October 23, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 65 MPH with the cruise control activated, the vehicle started losing motive power. The contact stated that he depressed the accelerator pedal and heard an abnormally loud bang and pulled over. The contact stated that the “Engine Fault - Service Immediately" warning light was illuminated. The contact stated that the vehicle was towed to the dealer. The dealer determined that the Transmission Control Module (TCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551482October 23, 2023
POWER TRAIN
I drove this car for intervals and then purchased it on 6/05/23 from a used car lot. It had no problems and ran very well. About a month or two later the transmission started to slip so I contacted the Goodyear shop we take our cars to. They told me that Ford had a recall on a transmission problem so I called the Ford dealer and made an appointment to bring it in for a computer recall on the trans. I am 84 yrs. old and was driving to the gas station for gas and the car stopped and inched into the station. I had it towed to Ford and it sat there until my appt. day and was told the computer on the outside of the trans was under warrenty not the trans and it would cost $9000. for a trans. No other trans shop would repair because all the computers are on backorder. The used car dealer nor I were ever notified about a recall, At least 5 yrs of Focus have this problem. Check all the complaints. It's unsafe and unfair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551197October 21, 2023
POWER TRAIN
Car failed to engage transmission at low to moderate speeds particularly when accelerating. RPMs revved with no acceleration and then engaged suddenly causing the car to lurch forward and jerked while accelerating. The check engine light appeared. The car was brought to an independent service station. Repairs were made to the computer system and motors but the problem is still not resolved. Mechanic recommends full transmission replacement at this point. Called Ford Dealer who said this is a known issue with dual transmission system. Called Ford Motor Co to make them aware of the issue and no assistance was provided (they stated that my consumer score did not qualify me for assistance but would not disclose what was impacting my score).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550960October 20, 2023
STEERING
The intermittent power steering issues are now permanent and it is extremely difficult to turn the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551060October 20, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle suddenly lost motive power. The contact was able to continue driving to her destination. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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