Ford Focus Complaints

22,326 consumer complaints on file.

#11553848November 6, 2023
POWER TRAIN
The contact's wife owns a 2012 Ford Focus. The contact stated that on several occasions while driving at various speeds, the transmission unintendedly shifted gear. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired approximately 15 times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553649November 5, 2023
POWER TRAIN
Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553568November 4, 2023
POWER TRAIN
This is the second time my 2013 Ford Focus EV has just shut down while traveling. This time in the middle of an intersection. A Stop Safely Now warning came on first and then, in the middle of a stop sign, after getting off a late afternoon busy highway, the car shut down and refused to move. I turned on my emergency flashers to keep people moving around my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553573November 4, 2023
POWER TRAIN
This is the second time my 2013 Ford Focus EV has just shut down while traveling. This time in the middle of an intersection. A Stop Safely Now warning came on first and then, in the middle of a stop sign, after getting off a late afternoon busy highway, the car shut down and refused to move. I turned on my emergency flashers to keep people moving around my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553396November 3, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered briefly before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the dual-clutch. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553440November 3, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle began to lose forward momentum. The contact depressed the accelerator pedal and the vehicle revved; however, the vehicle did not respond as needed and stalled. The contact pulled over and attempted to restart the vehicle however, the vehicle failed to restart. The check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutches needed to be replaced; however, the dealer stated that the vehicle was no longer under warranty for the Customer Satisfaction Program: 19N08 Transmission Clutch Shudder (Power Train). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553483November 3, 2023
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Radio will randomly cause a loud popping or screeching sound from the speaker while driving this is a common issue know by ford dealers that requires replacing the ACM witch is $800 for just the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553485November 3, 2023
UNKNOWN OR OTHER
I was driving from Roseburg, OR to Sacramento, CA and about 40 minutes prior to arriving in Sacramento, my sunroof exploded. It even sounded like an explosion. The glass appeared to bow upwards and out with a large hole before ng in the middle, and judging by the small amount of glass being held up by the lower part of the sunroof internal cover thingy, it blew outwards. I can only assume it was associated with an elevation change, but I open my windows for short bursts regularly to cycle in fresh air so I don't think that's it. Differential heating between the glass and the solid object holding it perhaps? If the internal glass holding component is being cooled by the AC and the external glass is being heated by the sun/ambient air - I assume it can cause a compression force on the glass. It was a hot day in SAC, but not over 100 degrees. Perhaps a defect in the glass? Either way, major safety concern. If glass had fallen in eyes or the boom occured in traffic I could easily see a crash happening so someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553488November 3, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. While the contact's mother was driving at an undisclosed speed, the vehicle shook excessively. The contact's mother stated that when she depressed the accelerator pedal the vehicle started shaking excessively. The contact stated that he contacted the dealer to inform them of the failure. The contact stated that the transmission clutch assembly had been replaced three times under an unstated recall repair. The dealer informed the contact that the repair would not be covered under the recall because the recall had expired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553490November 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the fuel tank was deformed due to a stuck canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); the VIN was included, and the repair was already completed. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553158November 2, 2023
FUEL/PROPULSION SYSTEM
The purge valve problem persists well into this model year. The car is hiccuping and stalling at lights and has difficulty starting after fueling. I find it appalling that reprogramming the "check engine" light to acknowledge the defect, rather than actually repairing the defect was considered an adequate solution. My car has 59,000 miles and is just out of warranty. I think had this purge valve problem (rather than just the engine light symptom) been properly addressed by the NHTSA and Ford, my family would be safer in this car. I will never buy a Ford again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553214November 2, 2023
AIR BAGS, SERVICE BRAKES, SEAT BELTS
In a rear end accident the airbags never deployed. The seat belt also didn't catch me and my chest hit the steering wheel. I pressed hard on the breaks but it didn't feel like it was slowing down. I now have a fractured sternum and cannot drive or work. I have filed insurance claims and been to the hospital. No one was in the car with me. There were no warning lights/signs before.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553094November 1, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while the vehicle was parked, the contact attempted to reverse however, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty transmission and that the Shift Motor-B stop was fractured inside the case. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552768October 31, 2023
POWER TRAIN
My car has shuddered and stalled significantly since I purchased it brand new from Serramonte Ford on September 6, 2015. The car will lose acceleration quickly when I am on the highway and driving on hills. I have had the clutch replaced by Serramonte Ford three times over the last 7 years and I have been informed that it needs to be replaced again. I have only once, on 10/27/2023 had a warning displayed on my dashboard immediately after a shuttering and stalling incident. I was driving up a hill when the car began jerking and shuttering. I pulled the vehicle perpendicular to the hillside and received the message, "transmission fault, service now". The car would not go into reverse to allow me to back up and safely park the vehicle. I immediately had the car towed to Serramonte Ford, per the service waring, and have been told that the clutch needs to be repaired again. This car is a ticking time bomb, I have been fortunate not to have had this stalling and shuttering cause a serious accident where myself or others could be seriously or fatally harmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552769October 31, 2023
UNKNOWN OR OTHER
Vehicles dual clutch transmission dry clutch overheats causing the transmission to stop shifting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552798October 31, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power while the shifting gear. The vehicle was taken to a dealer where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552865October 31, 2023
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the trunk independently unlatched. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552903October 31, 2023
POWER TRAIN
Driving home from work, the transmission started to shudder and jerk as it shifted. On the highway the vehicle did not shift appropriately. Once home, the vehicle would not go into reverse. After pulling code P287A, the vehicle would no longer start. Ford confirmed it has the same transmission (DPS6) as vehicle mentioned in [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552610October 30, 2023
AIR BAGS
The contact’s son owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, another vehicle crashed into the front passenger side door that pushed the vehicle's driver’s side into a fence. The driver's side air bag was deployed however, the passenger side air bag failed to deploy. The contact son sustained scrapes and bruise injuries that required medical attention. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11552698October 30, 2023
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The vehicle was taken to a dealer where the vehicle was diagnosed, and it was determined that an unknown software needed to be updated. The software was updated but the failure persisted. Additionally, the contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and stalled. The vehicle was towed to the residence. The manufacturer was notified of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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