Ford Focus Complaints

22,326 consumer complaints on file.

#11577051March 13, 2024
POWER TRAIN
Ford has a CSP for the Transmission Control Module on this vehicle, which will be replace the TCM. My vehicle had a TCM replaced in 2016, but it has still caused the transmission to prematurely fail. I am currently being quoted nearly $4,000 to replace the clutch pack/transmission in my vehicle, even though there were ZERO issues. My vehicle is currently at a Ford dealership and they are saying that they will replace the TCM, but I am responsible for the rest of the repairs that were caused by the faulty TCM. How can they be ONLY responsible for replacing the easy repair, while completely ignoring the Thousands of dollars of damages that were caused by this faulty component?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577106March 13, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated that upon shifting into reverse, the gear shifter failed to engage, even though the vehicle was still able to be driven with forward motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the reverse gear. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577130March 13, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered and was not properly shifting gear. No warning light was illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch. The vehicle was not repaired due to cost. However, the clutch had been replaced three times prior, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577138March 13, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was previously repaired under an unknown recall for the dual clutch in the transmission. The vehicle was taken to the dealer where a diagnostic test was performed. The mechanic believed that the failure was related to the Transmission Control Module; however, the mechanic was unable to verify the cause of the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 128,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577171March 13, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly vibrated before returning to normal functionality, after which the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission and informed the contact that the clutch was slipping. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576804March 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while at a red light, the vehicle shut off. The contact shifted the vehicle into neutral. There was an unknown warning light illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 43,529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576823March 12, 2024
POWER TRAIN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576922March 12, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle briefly jolted forward before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred after 12,000 miles. The vehicle was taken back to the dealer, who again diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. The contact stated that the failure reoccurred two additional times, and the same diagnostic report was provided. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576544March 11, 2024
POWER TRAIN
Customer Satisfaction Program 14M02. DPS6 Automatic Transmission. Ford customer service recommended I contact you as my vehicle barely falls outside of the rebiuld date requirement of this program but is experiencing the same problems. They said you could add this VIN number to the program to get repaired under this program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576562March 11, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
My car has a transmission problem because when I run the car it goes from and back and is takes time to speed it feel like if I’m forcing the car to move I don’t run the car to much since I got it it has 48538 it also makes a lot of noise on the engine we noticed since we buy the car from car max but they say the car had no recalls. About June 2023 it started with more problems and I don’t like it much because my 19 year old daughter is driving my car for school. I would like if ford can fix the engine problem ASAP. I would like my daughter to drive a safe car and for her not to be on danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576602March 11, 2024
POWER TRAIN
Have owned the car for a little over a year has 150,000 miles on it stopped at a red light and went to take off no power what so ever.Finally went into drive and got it to the garbage transmission is going out. My friction sensor is bad can’t buy the part so need a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576614March 11, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while his wife was driving at an undisclosed speed, the message that the transmission was overheating was displayed. The contact's wife was able to drive the vehicle to a safe location and park the vehicle. The vehicle was towed to the residence. The vehicle was towed to four independent mechanics where the vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576641March 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed uphill, the vehicle made an abnormal sound and stalled. The oil pressure and check engine warning lights were illuminated. The failure nearly caused a collision. The vehicle was coasted to the side of the road and then was towed to the residence. The contact's husband, an independent mechanic, diagnosed that the engine oil pump needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576328March 9, 2024
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING, ENGINE
Se acelera y desacelera repentinamente Quiero acelerar para llegar a la mismas velocidad del trafico y no lo hace y eso hase que ponga en peligro la vidad mia y de mi familia por que otro carro puede chocarme. Cuando sucedio eso se activo el CHECK, lo apago por completo y los parabrisas se activan repentinamente , todo esto es muy raro y no es bueno para mi
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11576420March 9, 2024
UNKNOWN OR OTHER
When I filled my gas tank up recently my car wouldn’t immediately start up, it started but then stalled, I repeated that a couple times before revving the engine a bit before trying to put it in drive, that got it going but now I’m worried there’s something really wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576173March 8, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle has all of the mentioned issues from the recall for the stuck CPV. Check engine light illuminated directly after refueling. Codes present at P1450 and P0420. Noticeable change in drivability. My specific VIN is not showing affected by this recall however it meets every requirement to be considered eligible. If my local dealership will not cover this I will have to file a consumer affairs report and take my case to small claims court as this should be something FORD has to remedy due to they’ve already admitted negligence in the manufacture of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576215March 8, 2024
ENGINE
My car is having transmission issues that have been recalled many times before. The car does not move forward when I apply the gas, it violently shakes on acceleration, the engine doesn't always turn over, and will rev but not move forward at a green light. This is incredibly dangerous, especially when trying to enter the flow of traffic. It's been a known issue for years, I don't know why they canceled the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576305March 8, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the vehicle jerked and shuddered, after which the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the dual clutch. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576322March 8, 2024
ENGINE
While driving the oil pressure light came on. Within seconds the check engine light came on. The car was being backed out of my driveway at the time. It was pulled back in & parked at the end of my driveway. The oil was checked and was not low. I had it towed to a dealership. After a few days, the dealership called & told me I needed a new engine and turbo. I inquired about whether it was related to the current recall & was told “your oil pump isn’t working because of your motor”. How can they tell me it’s not because of the belt breaking down (which falls under the recall) without going into the motor to inspect the belt. I asked to speak with someone who actually worked on my car. The tech told me that the car lost oil pressure which meant the oil wasn’t moving and my engine burned up. I reached out to Ford & was simply given a case number & told that I would receive a letter when the parts are available for repair. I am beyond that point as my engine is already shot and it’s $6-7k to replace. But why replace the engine with the same engine that has the same belt that’s causing these issues??? The car belongs to my son who is a full time nursing student & REALLY needs his car. I can’t get a loaner and can’t afford to rent a vehicle for no telling how long. We are still having to make car & insurance payments on a car that we can’t drive. It is currently still sitting at the dealership. It’s $155 per hour to have the dealership go into the engine & inspect the belt to see if it in fact is at fault for my engine failure. That’s on top of the $100 I paid for towing and the $188 I paid for the diagnosis. Not to mention having to help my son pay for rides to school and work every single day. Ford needs to come up with a solution ASAP! The car was fine until this sudden loss of oil pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575955March 7, 2024
STEERING
My son was driving vehicle to work when the power steering assist failure light came on and the steering became difficult. He was in traffic and this could have very easily caused and accident as the car is now very hard to steer. Have not had it looked at yet because from what I have seen the cost to repair is well over $2000 and I don't have that kind of money laying around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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